Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/06/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with Opploans. I do not have a contract with Opploans , they did not provide me with the original contract as requested.

  

  Business Response

  Date: 11/08/2023

  November 8, 2023
  
  RE: BBB Complaint No. 20832505
  
  
  Dear *******************************,
  
  Thank you for reaching out to OppFi. We received your message through the Better Business Bureau regarding an issue stating you are not liable for a debt with OppFi dated November 7, 2023. We appreciate the opportunity to address your concern. However, after a thorough review of our records, we were unable to locate an account associated with the email,phone number, or address that you provided. If you have identified something in your credit report related to OppFi and would like us to investigate further and provide accurate information, please provide additional information such as the email address, or loan id associated with your account. Once you provide this information, we can then begin a review of your complaint. Thank you for your cooperation and please let us know if you have any further questions or concerns.
  
  Sincerely, 
  *****************************
  Senior Regulatory Complaints Associate
  Opportunity Financial, LLC
  

• Initial Complaint

  Date:10/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The loan was paid off but they reported it on my report at 30,60 days late and I contacted them to remove it as my loan was never late and the never contacted me in no regards I reached out to their resolution **** and no response I want the degratory remarks removed immediately

  

  Business Response

  Date: 11/09/2023

  November 9, 2023
  
  Re: BBB Complaint ********
  
  Dear *****************************,
  
  This is the response of Opportunity Financial, LLC ("OppFi") to the Better Business Bureau complaint referenced as ******** (the Complaint) made on October 30, 2023. In the Complaint, you assert that the loan was paid off, but it has been reported 30 and 60 days late even though you were never late. You also state that you reached out to the ********************** but have not received a response. For a resolution, you have requested a correction to your credit report and that the derogatory remarks be removed immediately.  
  
  ********************* (FEB) is an ****-insured, **** chartered bank. FEB contracts with OppFi to offer small-dollar installment loans to consumers with less than perfect credit history. In this relationship, FEB is the lender and OppFi is the technology provider. FEB originates the loan and provides funds to the consumer. OppFi is contracted to provide the application platform facilitating loan origination for FEB, as well as services the loan on behalf of FEB after the origination. As a ****-insured, **** chartered bank, FEBs ********** regulators are the **** and **** Department of Financial Institutions.
  
  At OppFi, we take all complaints seriously and strive to provide exceptional service at every touchpoint. In response to the Complaint, we conducted a thorough investigation, and according to our records,you received two (2) loans from FEB using the OppFi platform. One loan (the subject of this complaint) was outstanding and written off, while the previous loan was refinanced.  
  
  During our investigation, it was determined that you sent a similar complaint via the Consumer Financial ***************** (CFPB)on September 15, 2023, which was responded to on September 29, 2023. We reiterate some of that response below as well.
  
  Our records indicate that you received the loan in question on December 27, 2022, in the amount of $1,600.00 which required a total of forty (40) weekly payments in the amount of $70.88, with the first payment due on January 6, 2023. You made fourteen (14) successful payments, and one (1) payment which was received on April 27, 2023, in the amount of $1,389.89, was returned due to the reason, return to maker. Your last successful payment was made on April 7, 2023. Due to nonpayment thereafter,OppFi began sending you emails regarding your account status. You never responded to the account status emails therefore, your account was charged off on July 6, 2023, in the amount of $1,753.23. Due to no further communication regarding your account status, your account was then placed with ********** on July 20, 2023.
  
  Between June and September of 2023, you contacted OppFi on several occasions to discuss your loan. During these calls you stated you received a loan, paid it off and then took out another. Now when you log on,your first loan shows paid off, but you received a notification from Credit Karma showing your credit score dropped and your balance increased. Additionally,your account with OppFi is now showing the original loan as written off and reversed.
  
  OppFis credit reporting team received two (2)additional indirect disputes since your last complaint that were responded to on November 1, 2023. The new indirect disputes are regarding the present/previous Account Status/Payment Rating/Account History. Please be advised that the disputes were responded to by OppFis credit reporting team.
  
  After reviewing your account in detail, we can confirm that on April 27, 2023, we received a check in the amount of $1,389.89 that paid off your loan ending in XXXX9992. On May 7, 2023, you applied for another loan with OppFi, which resulted in your current loan ending in XXXX6404. However, on May 9, 2023, the $1,389.89 check was reversed for the return reason of "Return to Maker." This reopened the obligation which then resulted in two (2)open loans.
  
  In order to remedy this situation, your remaining balance for your loan ending in XXXX9992 was forgiven/waived and any payments made to ********** for your loan ending in XXXX9992 were credited to your active loan, loan ending in XXXX6404. Additionally, your loan ending in XXXX9992 was requested to be updated to show paid and closed as of April 7,2023.  
  
  As of November 2, 2023, OppFis credit reporting team has ?verified with Experian that they accurately reflect the update. However, due to a processing error on Equifax's and TransUnion's end,the information was not updated to reflect the payoff. A request has been re-filed to update the loan status to show paid and closed as of April 7, 2023.It may take the credit bureaus five (5) to seven (7) business days to reflect the update. Additionally, once the update is made, you should no longer see any late reporting. 
  
  Regarding the requested resolution for a correction to your credit report and to have the derogatory remarks removed, as stated above,we have filed an update with the credit bureaus which will reflect your account ending in XXXX9992 as paid and closed as of April 7, 2023, with no late payments. This will also remove the write-off from your credit report.
  
  We do apologize for any inconvenience you may have experienced, and hope this resolves all concerns. If you do have additional questions, please reach out to OppFi at ************** or me directly at **********************************.
  
  ****************************************
  Regulatory Complaints Analyst
  Opportunity Financial, LLC

• Initial Complaint

  Date:10/09/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took a loan for 2,000.00$. Ive been paying 200.00$ every two weeks for months, and I still owe the original 2k. This is predatory, I was low income and desperate at the time. I was uninformed about how long it would take to pay off the loan.

  

  Business Response

  Date: 10/19/2023

  October 19, 2023
  
  Re: BBB Complaint ********
  To Whom It May ******************** is the response of Opportunity Financial, LLC ("OppFi") to the Better Business Bureau complaint referenced as ******** made by ************************* on October 11, 2023. In the complaint, you state you have been making payments bi-weekly and the outstanding balance has not fallen below the initial loan amount. For resolution, *************************, you have requested a billing adjustment.
  ************ (FinWise) is a ****-insured, **** chartered bank. ************ contracts with Opportunity Financial, LLC (OppFi) to offer small-dollar installment loans to consumers with less than perfect credit history. In this relationship,FinWise is the lender and OppFi is the technology provider. FinWise originates the loan and provides funds to the consumer. OppFi is contracted to provide the application platform facilitating loan origination for FinWise, as well as services the loan on behalf of FinWise after the origination. As a ****-insured, **** chartered bank, ******************* regulators are the **** and **** Department of Financial Institutions (UDFI).
  At OppFi, we take all complaints seriously, as we strive to provide exceptional service at every touchpoint. In response to your complaint, OppFi has thoroughly researched this matter. According to our records, you received four loans from FinWise using the OppFi platform. The most recent loan is currently active and in good standing.
  *************************, you secured your most recent loan on June 28, 2023, in the amount of $2,300.00,which required a total of twenty bi-weekly payments in the amount of $204.44,with the first payment due on July 14, 2023. The proceeds from this refinanced loan were distributed in two parts with $2,034.36 being deposited into the bank account you provided on your application and $265.40 was used to satisfy a previous loan.   Youve made seven payments towards the loan.The loan is active and currently in good standing.
  In the complaint, *************************, you assert that you have been making payments bi-weekly and the outstanding balance has not fallen below the initial loan amount.  Please be advised that interest is added to the loan daily, you may see fluctuations and increases in your balance day to day. However, all the interest you are scheduled to pay has already been calculated and divided among the twenty payments you agreed to make. At the beginning of the loan, you will notice more of your payments are applied towards interest, however as you continue to make your payments on time as scheduled, the balance will start to diminish. 
  Also, the Installment Loan Agreement Promissory Note and Disclosure Statement (The Agreement) was executed by you on June 28, 2023.The Agreement is attached hereto. By signing the Agreement, you acknowledged that you read, understood, and agreed to all the terms of the loan.  Please be advised that making additional payments will help with paying the loan off faster as additional payments are applied to the principal. The loan is currently in good standing with an outstanding balance in the amount of $1,897.67.
  We hope this resolves all your concerns, but if there are additional questions,please reach out to OppFi at ************** or me directly at *********************************.
  
  Sincerely,
  ***********************
  Regulatory Complaints Associate
  Opportunity Financial, LLC
  
  
  
  
  
  
  
  
  
  
  
  

  Customer Answer

  Date: 10/23/2023

   
  Complaint: 20715061
  
  I am rejecting this response because:

  Your response is both expected and calculated. 
  I do not understand how your practices could be legal. This contract is equal to an indentured slave. I will never do business with your company again, and dont recommend it. 
  Your percentage rates are out of this world. 
  You solicited me. I should have ignored you. 
  Youre worse than payday advances, and like a lot of their practices have been banned, so should yours. 
  I am in a worse position now, than when I took the loan, as thee every two weeks payment keeps my account in the red. 
  
  Disrespectfully, 
  
  *************************

  

  Business Response

  Date: 10/25/2023

  October 25, 2023
  
  Re: BBB Complaint ********
  To whom it may concern:
  This is the response of Opportunity Financial (OppFi) to the Better Business Bureau regarding a rejection to our response on complaint #********.  In the rejection Complaint, you expressed your dissatisfaction with the original response.
  ************ (FinWise) is a ****-insured, **** chartered bank. ************ contracts with Opportunity Financial, LLC (OppFi) to offer small-dollar installment loans to consumers with less than perfect credit history. In this relationship,FinWise is the lender and OppFi is the technology provider. FinWise originates the loan and provides funds to the consumer. OppFi is contracted to provide the application platform facilitating loan origination for FinWise, as well as services the loan on behalf of FinWise after the origination. As a ****-insured, **** chartered bank, ******************* regulators are the **** and **** Department of Financial Institutions (UDFI).
  OppFi apologizes for any inconvenience this issue may have caused. OppFi regrets that you feel you have been placed in a bad situation - it is the exact opposite of what we pride ourselves on. We value our customers and understand how important it is to offer exceptional service.
  In the original complaint, *************************, you assert that you have been making payments bi-weekly and the outstanding balance has not fallen below the initial loan amount.  Please be advised that interest is added to the loan daily, you may see fluctuations and increases in your balance day to day. However, all the interest you are scheduled to pay has already been calculated and divided among the twenty payments you agreed to make. At the beginning of the loan, you will notice more of your payments are applied towards interest, however as you continue to make your payments on time as scheduled, the balance will start to diminish. 
  Please be advised that making additional payments will help with paying the loan off faster as additional payments are applied to the principal. If you are unable to make a scheduled payment, please feel free to contact OppFis payment department to discuss what options are available to you at *************.  The loan is currently in good standing with an outstanding balance in the amount of $1,738.39.
  We truly hope the above final explanation resonates and resolves all concerns, but if by chance there are additional questions, please reach out to me at *********************************. 
  
  Sincerely,
  ***********************
  Regulatory Complaints Associate
  Opportunity Financial, LLC
  
  
  
  

  Customer Answer

  Date: 10/30/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. 
  I am not satisfied, I am stuck, legally. 
  
  ************************;

• Initial Complaint

  Date:10/01/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Request for Removal of Fraudulent Debt from Credit Report To Whom It May ********* hope this letter finds you well. I am writing to dispute and request the removal of a debt that has been erroneously reported on my credit report by Opportunity Financial. I have not opened an account with this company, nor have I received any documentation regarding this account.Furthermore, I would like to bring to your attention that this alleged debt is outside of the ***************'s statute of limitations. As per ****** law, the statute of limitations for debt collection is four years. Given that the alleged debt exceeds this limitation, it is unenforceable by law.I kindly request that you investigate this matter promptly and remove the aforementioned debt from my credit report. I believe that the fraudulent opening of this account, coupled with its expiration under the statute of limitations, warrants its immediate removal. It is essential to rectify this error to ensure the accuracy and integrity of my credit report.I appreciate your attention to this matter and request that you notify me in writing of the actions taken to address this dispute. Please consider this letter as a formal request under the Fair Credit Reporting Act (FCRA) to investigate and resolve this matter as swiftly as possible.Thank you for your prompt attention to this dispute. I look forward to the resolution of this matter and the removal of the erroneous debt from my credit report.

  

  Business Response

  Date: 10/12/2023

  October 12, 2023
  
  Re: BBB Complaint: ********
  
  ***************************,
  
  This is the response of Opportunity Financial (OppFi) to the Better Business Bureau complaint #******** made by *************************** on October 3,2023.  In the complaint, you assert that you dispute this debt, and that the debt is outside of the ***************'s statute of limitations.  For resolution, you have requested a correction to your credit report.
  At OppFi, we take all complaints seriously as we strive to provide exceptional service at every touchpoint. In response to the Complaint, we thoroughly researched the matter, and according to our records, ***************************, you received one loan, which is outstanding and has been written-off in the amount of $2,521.70.   
  ***************************, you obtained your loan on July 3, 2018, in the amount of $1,700.00 which required a total of twenty bi-weekly payments in the amount of $151.72,with the first payment due on July 20, 2018. You contacted OppFi on July 24, 2018, and advised that you were experiencing hardship and stated that you were unable to make your first scheduled payment and would make a payment in the amount of $80.00 on July 27,2018.  The payment made on July 27, 2018,in the amount of $80.00 was the only payment received towards the loan.  OppFi began sending you emails regarding your loan status and settlement offers.  You never responded to those emails and your loan was written off on November 1,2018, with an outstanding balance in the amount of $2,521.70.  
  OppFis credit reporting team received one indirect dispute from you on October 2, 2023, in the dispute, ***************************, you state the account does not belong to you. Please be advised that OppFi found all information was accurate in the dispute. The account was first reported delinquent as of September 2, 2018, due to missing your scheduled August 3, 2018, payment.  OppFis credit reporting team also has verified that you are currently being reported as written off/charged off with a balance of $2,521.00 and this is accurately reflected with all bureaus.
  In the complaint, you assert that you are disputing the debt with OppFi, and you want a correction made to your credit file. The Installment Loan Agreement Promissory Note and Disclosure Statement (The Agreement) was executed by you on July 2, 2018. By signing the Agreement, you acknowledged that you read, understood, and agreed to all the terms of the loan.  Also, in regard to the allegation that the statute of limitations in ****** is four years, please be advised that, pursuant to ****** statute NRS 11.190(b)(1), the actual statute of limitations for written contracts is six years.  Regardless, the statute of limitation is irrelevant as it does not extinguish the debt, but instead, it simply limits the timeframe that a creditor may bring a civil action against a debtor.  It does not entitle the debtor to have the respective tradeline for the debt to be removed from your credit report.
  Regarding your requested resolution, to make a correction to your credit report, unfortunately we are unable to so, as we are required to report accurate and complete information to credit bureaus under the Fair Credit Reporting Act and to not adjust such information unless we know or have reasonable cause to believe that the information is inaccurate. Therefore, there will be no changes made to your credit report.
  We hope this resolves all your concerns, but if there are additional questions,please reach out to OppFi at ************** or me directly at *********************************.
  Sincerely,
  ***********************
  Regulatory Complaints Associate
  Opportunity Financial, LLC
  
  
  
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:09/30/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made an agreement to take out a loan from opp loans and spent 100s of dollars with them. I lost my job and called to explain this matter that I was having a financial hardship. They ended up selling my information to a company called January that I did NOT agree to and did NOT receive, obtain, or sign any contract with this company. This is a violation of my privacy and personal information and I demand this to be removed from my credit report as I am not liable for this debt.. ************ is a scam. I took out a $1,900 loan and now they are saying I owe them $2,400.

  

  Business Response

  Date: 10/11/2023

  October 11, 2023
  
  Re: BBB Complaint: ********
  Dear *********************,
  This is the response of Opportunity Financial,LLC ("OppFi") to the Better Business Bureau complaint referenced as ******** (the Complaint) made on September 30, 2023. In the Complaint, you state that you contacted OppFi to explain that you lost your job and were having a financial hardship. However, your information was sold to a company called January that you did not agree to and did not receive, obtain, or sign any contract with this company. You further state the company is a scam and this is a violation of your privacy and personal information and demand this be removed from your credit report as you are not liable for the debt. For a resolution, you have requested a correction to your credit report.  
  ********************* (FEB) is an ****-insured,**** chartered bank. FEB contracts with OppFi to offer small-dollar installment loans to consumers with less than perfect credit history. In this relationship,FEB is the lender and OppFi is the technology provider. FEB originates the loan and provides funds to the consumer. OppFi is contracted to provide the application platform facilitating loan origination for FEB, as well as services the loan on behalf of FEB after the origination. As a ****-insured, **** chartered bank, FEBs ********** regulators are the **** and **** Department of Financial Institutions.
  At OppFi, we take all complaints seriously and strive to provide exceptional service at every touchpoint. In response to this complaint, we thoroughly researched the matter, and according to our records,you received two (2) loans from FEB using the OppFi platform. One loan (the subject of this complaint) is outstanding and has been written-off, while the previous loan was refinanced by your most recent loan.
  Our records indicate that you received your most recent loan on November 16, 2022, in the amount of $1,900.00, which required a total of twenty (20) bi-weekly payments in the amount of $167.50 with the first payment due on November 30, 2022. The proceeds from this loan were distributed with $898.51 going to the bank account you indicated on your refinance application, and $1,001.49 was used to pay off your previous loan. You made four (4) successful payments, with the last payment being made on February 21, 2023.Due to nonpayment thereafter, OppFi began sending you emails regarding your account status. You never responded to the account status emails, and therefore, your account was charged-off on June 6, 2023, in the amount of $2,450.39.Due to no additional payments, your account was then placed with January, a third-party collection agency, on June 15, 2023, to collect on the outstanding balance.
  In the complaint, you state that you contacted OppFi to explain that you lost your job and were having a financial hardship.Our records do show you contacted OppFi on December 27, 2022. During this call,you advised that you had a payment due tomorrow, and your account is on auto pay. You wanted to know if you could remove automatic payments as the account,you have linked did not have funds available. The representative advised we can revoke automatic payments ("ACH"), but as you have a scheduled transaction for tomorrow, it will try to post automatically since it is within two (2) business days. The representative advised we require two (2) business days or more in advance prior to when your next payment is due to stop a payment.However, no future payments with be drafted. The representative further advised you to contact your banking institution to see if they could stop the payment. Additionally,if the payment is returned, you would need to make a manual transaction to make up the payment. If the payment is made within thirty (30) days of December 28th,then it would still be reported as paid on time. If after thirty (30) days, it will be reported as late. You stated you would contact your bank and confirmed you wanted to stop ACH. The representative advised ACH was revoked and an email confirmation was sent. Further, payments can be made on the website, or you could call in. The call ended. It was not disclosed on this call that you lost our job and were having a financial hardship.
  Please be advised that missed payments will cause your loan to accrue additional interest and extend past the original maturity date. Interest is added to the loan daily, up until the loan is charged-off. However, the interest that you are scheduled to pay at the start of the loan is calculated and divided among the total number of payments you agreed to make. When a payment is missed, and there is not an additional payment made, the interest that you are accumulating daily does not decrease as it should, until the missed payment is made up. At the beginning of your loan, you will notice more of your payment is applied towards interest,however, if would had continued making your payments on time as scheduled the balance would have started to diminish.
  Furthermore, you are stating that your personal information was sold to a third party without your permission. Your account was not sold, however, due to no payments being received, nor any response from you, your account was sent to January to collect on the outstanding balance that is due. Per the Installment Loan Agreement Promissory Note and Disclosure Statement (The Agreement) section 15, labeled as Credit Reports, it states that you understand and agree that we may obtain credit reports on you on an ongoing basis until this Note is paid in full. You also understand that we may report your performance under this Note to credit reporting agencies. Late payments, missed payments, or other defaults on your loan may be reflected in your credit report. Per the Disclosures, under All Borrowers, it also outlines accounts with third parties. By you signing the Agreement, you acknowledged that you read, understood, and agreed to all the terms of the loan. A copy of the Agreement is attached hereto.
  You further state the company is a scam and this is a violation of your privacy and personal information and demand this be removed from your credit report as you are not liable for the debt. As a valued customer this is not the impression, we wish for you to have about the company. Please be assured that OppFi is a legitimate company and is not a scam. We take pride in being one of the top-rated companies in the non-prime consumer lending industry. Additionally, OppFis credit reporting team received two (2) indirect disputes from you between September and October of 2023, regarding a claim that you have been a victim of a Natural or Declared Disaster, and a claim that the account is closed. OppFis credit reporting team responded to both disputes and found all information to be accurate, and the account currently reflects as charged off with a current outstanding balance in the amount of $2,450.00. You were previously reported late as of April 7, 2023, due to you missing your March 8, 2023, payment.
  
  Regarding the requested resolution for a correction to your credit report, we are unable to do so. OppFi is required by the Fair Credit Reporting Act to report accurate and complete information to credit bureaus unless we know or have reasonable cause to believe the information is inaccurate. In the present case, OppFi does not have a reasonable cause to believe the information is inaccurate.
  We hope this resolves all concerns, but if you have additional questions, please reach out to OppFi at ************** or me directly at **********************************.
  ****************************************
  Regulatory Complaints Analyst
  Opportunity Financial, LLC

• Initial Complaint

  Date:09/27/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not reliable for this debt with opp loans, I do not have a contract with opp loans. I have no knowledge of having opened an account or have a contract with opp loans.

  

  Business Response

  Date: 09/29/2023

  September 29, 2023
  
  RE: BBB Complaint No. 20666994
  
  
  Dear *******************,
  
  Thank you for reaching out to OppFi. We received your message through the Better Business Bureau regarding an issue dated September 29, 2023. We appreciate the opportunity to address your concern. However, after a thorough review of our records, we were unable to locate an account associated with the email and phone number you provided. If you have identified something on your credit report related to OppFi and would like us to investigate further and provide accurate information, please provide additional information such as the email address, or loan id associated with your account. Once you provide this information, we can then begin a review of your complaint. Thank you for your cooperation and please let us know if you have any further questions or concerns.
  
  Sincerely, 
  *****************************
  Senior Regulatory Complaints Associate
  Opportunity Financial, LLC
  
  

• Initial Complaint

  Date:09/22/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom it may concern,This letter is to inform you that I recently received a copy of my credit report that your company publishes and after reviewing it I found a number of items on the report that are inaccurate. The accounts in question are listed below. Please send me copies of the documents that you have in your files as of this date that you used to verify the accuracy of the accounts listed below. FINWISE/OPPLOANS ACCT #: **********BAL. $1,540.00 Under the Fair Credit Reporting Act, 15 U.S.C. ****g I have the right to demand that you disclose to me all of the documents that you have recorded and retained in your file at the time of this request concerning the accounts that you are reporting in my credit report. Please dont respond to my request by saying that these accounts have been verified. Send me copies of the documents that you have in your files that were used to verify them. If you do not have any documentation in your files to verify the accuracy of these disputed accounts then please delete them immediately as required under Section 611(a)(5)(A)(i). By publishing these inaccurate and unverified items on my credit report and distributing them to 3rd parties you are damaging my reputation and credit worthiness.

  

  Business Response

  Date: 09/27/2023

  September 27, 2023

  
  Re:BBB Complaint ********

  
  To ***********************,

  
  This is the response of Opportunity Financial,LLC (OppFi) to the Better Business Bureau complaint referenced as ******** (the Complaint) made by you, *********************** on September 22, 2023. In the Complaint, you state that OppFi is reporting inaccurate information on your report. For resolution, you have requested a correction to your credit report.

  
  ************ (FinWise) is a ****-insured, **** chartered bank. ************ contracts with Opportunity Financial, LLC (OppFi) to offer small-dollar installment loans to consumers with less than perfect credit history. In this relationship, FinWise is the lender and OppFi is the technology provider. FinWise originates the loan and provides funds to the consumer. OppFi is contracted to provide the application platform facilitating loan origination for FinWise, as well as services the loan on behalf of FinWise after the origination. As a ****-insured, **** chartered bank, ******************* regulators are the **** and **** Department of Financial Institutions (UDFI).

  
  We take all complaints seriously, as we strive to provide exceptional service at every touchpoint. In response to the Complaint,we have conducted a thorough investigation and according to our records, you received one (1) loan (the subject of this complaint) from FinWise using the OppFi platform, which has an outstanding balance and has been written-off.  

  ***********************, you obtained your loan on July 12,2022, in the amount of $1,200.00, which required a total of forty (40) weekly payments in the amount of $53.16, with the first payment due on July 22, 2022. You made your initial payment successfully, followed by two (2) consecutive payments that were returned due to insufficient funds. Your next five (5) payments were processed successfully. Your next three (3) consecutive payments were unsuccessful and returned due to insufficient funds. 

  You contacted OppFi on October 6, 2022, to advise that you were aware that you missed several payments, and this was due to you being out of work and, you wanted to make a payment. You were advised as of October 6, 2022, your account was behind by $265.80. You processed a successful payment in the amount of $200.00 via debit card. Your next scheduled payment for October 7, 2022, was returned due to insufficient funds. Your next three (3)payments were successful. Your next four (4) consecutive payments were unsuccessful and returned due to insufficient funds. Your last successful payment was made on October 28, 2022, and due to nonpayment thereafter, OppFi began sending you emails regarding your returned payments, as well as your account status. Due to no response, OppFi then began sending settlement offers.  You never responded to any of the emails,therefore, your account was charged off on February 2, 2023, in the amount of $1,540.05.Due to no further payments or communication, your account was then placed with ***********. 

  In the complaint, you state that OppFi is reporting inaccurate information on your credit file. OppFis credit reporting team has received seven (7) indirect disputes from you between August 2023 and September 2023. Within those disputes, you claimed this account did not belong to you, as well as claimed true identity fraud. Due to your dispute that this was a result of fraud, your dispute was sent to OppFis fraud team to investigate. An investigation was conducted and OppFi found no evidence of fraud, therefore, you would remain liable for the balance. Please be advised that within those disputes you never disputed that there was inaccurate information being reported, nor when you talked to OppFi in October 2022, did you dispute any inaccurate information being reported. 

  Further,OppFi has confirmed that your account was charged off with a balance of $1,540.00. Due to your missing your November 4, 2022, payment, you became delinquent as of December 4, 2022, and were reported late as of December 31,2022. Your account then went into a charge off status effective February 2,2023. Additionally, the information on your credit file has been deleted from our most recent August 2023 file, due to a bureau determination, which OppFi is not privileged to the specifics surrounding it. 

  Regarding your request for an update to your credit report, please be advised as stated above, that the information on your file has been deleted due to a bureau determination, therefore, there is nothing that needs to be corrected. 

  We hope this resolves your concern, but if there are additional questions, please reach out to OppFi at ************** or to me directly at ******************.
  
  Sincerely, 
  
  *****************************
  Senior Regulatory Complaints Associate
  Opportunity Financial, LLC

• Initial Complaint

  Date:09/22/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a text saying I could refinance my loan. I went to the website, and attempted to log in, and the page looks like a GeoCities site from ****. I still tried to log in, but all that does is reset the page.I've told OppLoans about this before, but they have been unhelpful when I explained that their site cannot be logged in to. I guess you don't want my money then?

  

  Business Response

  Date: 09/27/2023

  September 27, 2023
  
  Re: BBB Complaint: ********
  Dear *****************************,
  This is the response of Opportunity Financial,LLC ("OppFi") to the Better Business Bureau complaint referenced as ******** (the Complaint) made on September 22, 2023. In the Complaint, you state that you received a text message advising you could refinance your loan, you went to the website but are unable to login. You also state you have reported this before. For a resolution, you have requested that the website be fixed.  
  ********************* (FEB) is an ****-insured, **** chartered bank. FEB contracts with OppFi to offer small-dollar installment loans to consumers with less than perfect credit history. In this relationship, FEB is the lender and OppFi is the technology provider. FEB originates the loan and provides funds to the consumer. OppFi is contracted to provide the application platform facilitating loan origination for FEB, as well as services the loan on behalf of FEB after the origination.As a ****-insured, **** chartered bank, FEBs ********** regulators are the **** and **** Department of Financial Institutions.
  At OppFi, we take all complaints seriously and strive to provide exceptional service at every touchpoint. In response to this complaint, we thoroughly researched the matter, and according to our records,you received one (1) loan from FEB using the OppFi platform. You also submitted an application on September 22, 2023, for a loan amount of $1,900.00, which is currently pending as the contract requires your signature.
  In the complaint, you state that you received a text message advising you could refinance your loan, you went to the website but are unable to login. You also state you have reported this before. We are very sorry to hear that you are having difficulties attempting to access our website, as a valued customer this is not the experience, we wish for you to have.
  Our records indicate that on September 22, 2023,we received correspondence from you which advised you were unable to login, and you provided a screenshot of the site and what you were seeing. A response was sent to you on September 25, 2023, which advised, When attempting to access our site, we recommend utilizing ****** Chrome via a laptop or desktop computer for the best experience. Additionally, based on your screenshot, your issue may be stemming from internet connectivity issues. If you continue to experience difficulties,please contact us at *************.
  
  After reviewing your account, we can confirm that you successfully logged in to your online account on September 22, 2023, and then again on September 26, 2023.
  
  Regarding the requested resolution that the website be fixed, we have not identified any issues with our site at this time.As previously advised, if you continue to experience difficulties, please contact us at ************* so we may assist you with troubleshooting and gaining access to your online account.
  We hope this resolves all concerns, but if you have additional questions, please reach out to OppFi at ************** or me directly at **********************************.
  ****************************************
  Regulatory Complaints Analyst
  Opportunity Financial, LLC

• Initial Complaint

  Date:09/21/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Opploans charged off my loan. I attempted to work with them to resolve my delinquency however they did not care. I responded to emails from them and was advise that a Senior Customer Advocate would call me to discuss options however no one called. This morning it turns out that they charged off my loan. Without making any attempt to help me. You'd think with the economy in the shape it is predatory lenders would be willing to help their customers before they resort to charing off a loan. I took out a $3000.00 loan and to this point have paid in interest and principal $4,539. To me that is predatory and pretty much what Native American Lenders charge

  

  Business Response

  Date: 10/02/2023

  October 2, 2023
  
  Re: BBB Complaint: ********
  Dear *********************,
  
  This is the response of Opportunity Financial, LLC ("OppFi") to the Better Business Bureau complaint referenced as ******** (the Complaint) made on September 21, 2023. In the Complaint, you state that you attempted to work with OppFi to resolve the delinquency of your loan, but your loan was still charged-off without receiving any assistance. Furthermore,you state you took out a $3000.00 loan and paid $4,539.00 in interest and principal.You consider this to be predatory. For a resolution, you have requested contact from OppFi and would like to work with OppFi to reverse the charge off then resolve this debt by paying it in full with smaller payments.
  
  ********************* (FEB) is an ****-insured, **** chartered bank. FEB contracts with OppFi to offer small-dollar installment loans to consumers with less than perfect credit history. In this relationship, FEB is the lender and OppFi is the technology provider. FEB originates the loan and provides funds to the consumer. OppFi is contracted to provide the application platform facilitating loan origination for FEB, as well as services the loan on behalf of FEB after the origination. As a ****-insured, **** chartered bank,FEBs ********** regulators are the **** and **** Department of Financial Institutions.
  
  At OppFi, we take all complaints seriously and strive to provide exceptional service at every touchpoint. As a valued customer, this is not the impression we wish for you to have about the company. In response to the Complaint,we thoroughly researched the matter, and according to our records, you received one (1) loan from FEB using the OppFi platform (the subject of this Complaint),which is outstanding and has been charged off due to nonpayment.  
  
  During our investigation, it was determined that you sent a substantially similar complaint on March 16, 2023, which was responded to on March 29, 2023. We reiterate some of that response below as well.
  
  Our records indicate that you received your loan on September 27,2022, in the amount of $3,000.00 which required a total of twenty (20)bi-weekly payments in the amount of $267.75, with the first payment due on October 14, 2022. You made seventeen (17) successful payments with the last payment posting on June 9, 2023. Due to nonpayment thereafter, OppFi began sending you emails regarding your account status. You never responded to the account status emails, and therefore, your account was charged off on September 21, 2023, in the amount of $979.35.
  
  In the Complaint, you state that you attempted to work with OppFi to resolve the delinquency of your loan, but your loan was still charged off without you receiving any assistance from OppFi. However, our records indicate that on January 10, 2023, you called in to see why you could not refinance your loan. The representative advised we are not currently providing service to your state. You asked how to have the interest rate or payment amount reduced. The representative advised that you could pay off the loan early and to make additional payments as those will reduce the amount of accrued interest.Otherwise, there is no other option to reduce the rate.
  
  On March 16, 2023, you contacted OppFi to ask about refinance to get a lower rate and payment amount. The representative advised that you are not eligible to refinance at this time. You asked when you could refinance and were advised we cannot determine that date as it is dependent on multiple factors,but we will send an email and text message once you are eligible. You stated you were stuck paying an interest rate that exceeds requirements in ******** and ******. You then stated OppFi would rather you file a complaint than work with you to resolve this. The representative explained that refinancing would mean you would receive additional funds, but the interest rate would not be lowered by refinancing.
  
  On March 28, 2023, you contacted OppFi as you wanted to see what your options were as you stated you may not be able to make your payment due on Friday. The representative advised that you could make a double payment on your next pay period or a payment and a half for April 14, 2023. You requested to make a payment and a half on April 14, 2023, in the amount of $401.62. The representative read a disclaimer and set up a promise to pay and advised that you could call back to make the other half of the payment at a later time.
  
  On August 21, 2023, and August 22, 2023, OppFi received correspondence from you requesting payment assistance. Responses were sent on August 21, 2023, and August 23, 2023, which advised you to contact us via phone to discuss your concerns.
  
  On August 23, 2023, you contacted OppFi and asked about hardship options as your wife lost her job and you were trying to support a two-income household on one income. The representative advised the amount to bring the loan to current was $755.25 and partial payments can be made at any time.However, as the loan is 61 days past due, you should pay as much as you can as soon as you can and to be mindful of the daily interest. Furthermore, the next payment is due September 1, 2023. You stated you were not able to make a payment and may be able to make a payment on the 14th of September. The representative advised we can set up an extension, but to be mindful that a payment is due September 1st and September 15th. You stated you can pay $400.00 on September 14, 2023, via debit from the bank account on file, and a promise to pay was then created. The representative advised that the arrangement will not prevent the account from being past due as it was already in a past due status due to nonpayment, but it will ensure that you will not receive collection calls during the duration of the arrangement. You were advised you would be responsible for making the payment on the due date as you did not establish an automatic payment to be drafted from your bank account on record.
  
  On September 12, 2023, you called in and requested to cancel the payment scheduled for Friday and to reschedule it, and the representative cancelled the payment. The representative advised you will be past due on this payment, and you will accrue additional interest. Additionally, you were informed that there were no scheduled payments at this time, and you can call back to schedule another payment.
  
  Furthermore, on September 21,2023, you accepted a settlement offer via the OppFi customer portal.  This agreement was to settle the current balance of $979.35 for $672.68.  The settlement is to be paid in full by October 21, 2023. An email was sent the same day to outline the settlement agreement. Within that email, it outlined that when the agreed upon amount has been satisfied, your account will be reported to the credit reporting agencies as settled for less than the full amount and may impact your overall credit standing. The OppFi customer portal also showed that you were 90 days past due.
  
  Additionally, OppFis credit reporting team has not received any indirect or direct disputes on your behalf. OppFis credit reporting team has verified with all three bureaus that all reported information is accurate, and you will be reported as charged-off with a balance of $979.00 when the September information is reported to the bureaus in the next coming weeks. You were previously reported late as of July 23, 2023, due to you missing your June 23, 2023, payment.
  
  In the Complaint, you also state that you took out a $3,000.00 loan and have paid $4,539.00 in interest and principal, and you consider this to be predatory. Please be advised that OppFi provides outsourced services to FEB in order for FEB to originate loans to credit-challenged consumers. FEB markets the loans to potential consumers through OppFis technology platform,and FEB underwrites and originates the loans pursuant to FEBs credit policies.FEB then outsources the servicing function to OppFi. To be clear, FEB contracted with ****** consumers as the lender. Moreover, FEB retains title and ownership to the loans and never transfers either to OppFi.
  
  FEB, as a **** state-chartered bank (****-insured), operates under **** and federal jurisdiction. Pursuant to Section 27 of the Federal Deposit Act, a state-chartered, federally insured bank is authorized to impose finance charges under the governance of the usury laws of the state where FEB is located. 12 U.S.C. ****d. This federal statute expressly preempts any State constitution or statute that sets forth state usury laws prohibiting an interest rate allowed by the state in which the state-charted, federally insured bank is located. Hence, all loans originated by FEB and serviced by OppFi in the *************** are allowable by all pertinent statutes.
  
  Furthermore, by accepting the $3,000.00 loan on September 27,2022, and signing the Promissory Note and Disclosure Statement (the Agreement) that includes Federal Truth in Lending Disclosures (inclusive of the APR) you acknowledged that the Agreement correctly reflected the terms of the loan and that you received a complete copy of the Agreement for your records. Further, by signing the Agreement, you acknowledged that you read,understood, and agreed to all the terms of the loan. A copy of the Agreement is attached hereto.
  
  Regarding the requested resolution to reverse the charge off and resolve this debt by paying it in full with smaller payments, we are unable to remove this from your credit report as the information is accurate and OppFi is required by the Fair Credit Reporting Act to report accurate and complete information to credit bureaus unless we know or have reasonable cause to believe the information is inaccurate. In the present situations, we have no reason to belief the reporting is inaccurate.  Further, as previously advised, you accepted a settlement offer on September 21, 2023, and if the agreed upon amount has been satisfied by October 21, 2023, your account will then be reported to the credit reporting agencies as settled for less than the full amount. 
  We hope this resolves all concerns, but if you have additional questions, please reach out to OppFi at ************** or me directly at **********************************.
  ****************************************
  Regulatory Complaints Analyst
  Opportunity Financial, LLC

  Customer Answer

  Date: 10/04/2023

   
  Complaint: 20637939
  
  I am rejecting this response because:  you would think in an economy where people are struggling a lender would want to help its customers.  Heck even the *** is more understanding than Opplans in this case.  
  

  Additionally in the contract it reads OPPloans MAY report account performance to credit bureaus.  Can you explain what MAY means in this instance?  To me it sounds they have the option to not report an account but when is that option invoked?  Could it be that as a white disabled Veteran Im receiving desperate treatment and being discriminated against?   
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 10/06/2023

  October 6, 2023
  
  Re: BBB Complaint: ********
  
  Dear *********************,
  This is the response of Opportunity Financial, LLC (OppFi) to the Better Business Bureau regarding a rejection to our response on Complaint referenced as ******** (the Complaint) made on September 21, 2023. In the rejection, you state that you would think in an economy where people are struggling a lender would want to help its customers. You further state that in your contract it reads OppFi MAY report account performance to credit bureaus and requested an explanation as you assert that it sounds like there is an option to not report and inquired when this option is invoked.Additionally, you state, Could it be that as a white disabled Veteran Im receiving desperate treatment and being discriminated against?
  At OppFi, we take all complaints seriously,as we strive to provide exceptional service at every touchpoint. We would first like to say that as a company, OppFi prides itself on our diversity and inclusion. Please rest assured, we do not discriminate, or report loan performance based on race, age, ***, or marital status. As a valued customer this is not the impression, we wish for you to have about the company.
  In response to the rejection, we understand that you want clarification on the verbiage found in the contract that states,You also understand that we may report your performance under this Note to credit reporting agencies.
  Please note, The Fair Credit Reporting Act (****) is an act that promotes the accuracy and fairness of personal information provided to credit reporting agencies. The **** provides recommended language to use within contracts. The language you have quoted,"You also understand that we may report your performance under this Note to credit reporting agencies" is language that is pulled directly from the ****. The "may" within the rule means that OppFi has the option to report, or not to report, to credit reporting agencies. Since OppFi does report to credit reporting agencies, we must report accurately and fairly. This means that it cannot treat discrimination or treat any customer different from another in its reporting.
  Regarding your concern that you would think in an economy where people are struggling a lender would want to help its customers. OppFi does offer multiple borrower assistance and hardship programs.After your last successful payment on June 9, 2023, and due to nonpayment thereafter, OppFi sent multiple email communications to you requesting for you to contact us for assistance with your account.
  As stated in our previous response, on March 28, 2023, you contacted OppFi as you wanted to see what your payment options were. The representative was able to assist by setting up a promise to pay arrangement, and it was decided that you could call back to make the other half of the payment at a later time.
  
  On August 23, 2023, you contacted OppFi once again and asked about hardship options. During this call a payment extension or a promise to pay arrangement was set up. However, on September 12, 2023, you called in and cancelled the payment. The representative advised you will be past due on this payment, and you will accrue additional interest.Additionally, you were informed that there were no scheduled payments at this time, and you could call back to schedule another payment.
  
  Furthermore, on September 21, 2023, you accepted a settlement offer via the OppFi customer portal. A settlement offer refers to an agreement between a Creditor and a Borrower in which a reduced payment from the Borrower is agreed to in order to satisfy the outstanding debt. This agreement is to settle the current balance of $979.35 for $672.68 and must be paid in full by October 21, 2023. For further questions about your settlement offer, please call us at ************** and a representative will be happy to help.
  We hope this resolves all concerns, but if there are any additional questions, please reach out to OppFi at ************** or me directly at **********************************.
  ****************************************
  Regulatory Complaints Analyst
  Opportunity Financial, LLC

  Customer Answer

  Date: 10/06/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.   I dont have the energy to pursue this anymore   OPPloans youve won!  Youve made me realize my life ***** and had no purpose  

  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:09/19/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Opploans is servicing a Finwise account. We are requesting official documentation concerning this account that presents information of the date of the account that was reported in 'collections' status and the date it was reported to the credit bureaus. We have contacted OppLoans regarding this matter and they have not resolved this issue. The account number is: *********** The name of the account is: *************************** We are requesting any form of formal documentation that is officially presented by OppLoans, not limited to: A formal letter with the account information and the history of the account, showing when it was reported to the credit bureaus as a "collections" status A copy of a history of the account or transactional history records showing when the account changed statuses, as well as payment history Any form of official documentation with a letterhead from OppLoans to ensure the information provided is valid and includes the following information: Account name, full account number, current date, and the current balance, and the date of when the account was reported in collections to the credit bureaus. This information must be on a one-page document as *********** will not tie pages of documentation together.

  

  Business Response

  Date: 09/27/2023

  September 27, 2023
  
  
  Re: BBB Complaint ********
  
  This is the response of Opportunity Financial, LLC ("OppFi") to the Better Business Bureau complaint referenced as ******** made by *************************** on September 20, 2023. In the complaint, ***************************, you are requesting information regarding how your account is being reported to the credit bureaus. For resolution, you are requesting a correction to your credit report.
  ************ (FinWise) is a ****-insured, **** chartered bank. ************ contracts with Opportunity Financial, LLC (OppFi) to offer small-dollar installment loans to consumers with less than perfect credit history. In this relationship,FinWise is the lender and OppFi is the technology provider. FinWise originates the loan and provides funds to the consumer. OppFi is contracted to provide the application platform facilitating loan origination for FinWise, as well as services the loan on behalf of FinWise after the origination. As a ****-insured, **** chartered bank, ******************* regulators are the **** and **** Department of Financial Institutions (UDFI).
  At OppFi, we take all complaints seriously, as we strive to provide exceptional service at every touchpoint. In response to the complaint, we thoroughly researched the matter, and according to our records, you received one (1) loan from ************ (FW)using the OppFi platform (the subject of this complaint), the loan is paid off. 
  ***************************, you received your loan on August 25, 2020, in the amount of $900.00 which required a total of ten (10) monthly payments in the amount of $152.70, with the first payment due on August 1, 2020.  The first scheduled payment due on August 1, 2020, in the amount of $152.70 was unsuccessful due to the bank account on file being closed.  OppFi did not receive another payment until August 14, 2023, in the amount of $1,302.68.  The debit card payment received on August 14, 2023, paid off the loan.
  OppFis credit reporting team has confirmed that due to missing your August 1, 2020, payment, the account became delinquent as of October 1, 2020.  Your account was reported late to the credit bureaus as of October 31, 2020.  OppFis policy is to write off an account after ninety (90) days of insufficient payment. As a result of this policy, your account was written off/charged off on November 30, 2020.  ***************************, your account accurately reflects as paid and closed after charged off as of August 14,2023.  This is reflected with all credit bureaus.  
  Regarding your requested resolution to have your credit report corrected, we have confirmed the reporting is accurate. OppFi is required by the Fair Credit Reporting Act to report accurate and complete information to credit bureaus and to not adjust such information unless we know or have reasonable cause to believe the information is inaccurate.
  We hope this resolves all your concerns, but if there are additional questions, please reach out to OppFi at ************** or me directly at *********************************.
  
  Sincerely,
  ***********************
  Regulatory Complaints Associate
  Opportunity Financial, LLC