Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/09/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB,I am writing to lodge a formal complaint against OppLoans regarding their inaccurate reporting of information to the credit bureaus and their failure to validate the debt within the time frame stipulated by the Fair Credit Reporting Act (****). I kindly request that the BBB intervene and ensure that this erroneous information is removed from my credit report.On 5/19/2023, I submitted a request for debt validation to OppLoans' debt collector, **********. This request was in compliance with the **** and aimed to verify the authenticity and accuracy of the debt they claimed I owed. However, OppLoans and ********** have failed to provide valid documentation within the 30-day period specified by the ****.However, on 7/20/2023, OppLoans responded to my request for debt validation, but failed to comply with the necessary requirements. They merely provided the balance owed and the name of the collections agent, **********, without supplying the original contract or the date the account was opened. This blatant disregard for the debt validation process outlined by the **** is highly alarming.I firmly believe that OppLoans' actions are in violation of the ****, specifically the provisions related to debt validation and accurate reporting of information. As per the **** Debt Validation Law, debt collectors are required to provide consumers with the necessary documentation to substantiate the debt they are attempting to collect. I have attached copies of all relevant correspondence and communication for your reference. Thank you for your attention to this urgent issue.

  

  Business Response

  Date: 08/22/2023

  August 22, 2023
  
  Re: BBB Complaint: ********
  Dear *******************,
  This is the response of Opportunity Financial,LLC ("OppFi") to the Better Business Bureau complaint referenced as ******** (the Complaint) made on August 9, 2023. In the Complaint, you state that incorrect information has been furnished on your consumer report, and you have previously requested a validation of the debt which has not been validated within the time frame stipulated. For a resolution, you have requested to delete the account from your consumer report.  
  ********************* (FEB) is an ****-insured,**** chartered bank. FEB contracts with OppFi to offer small-dollar installment loans to consumers with less than perfect credit history. In this relationship,FEB is the lender and OppFi is the technology provider. FEB originates the loan and provides funds to the consumer. OppFi is contracted to provide the application platform facilitating loan origination for FEB, as well as services the loan on behalf of FEB after the origination. As a ****-insured, **** chartered bank, FEBs ********** regulators are the **** and **** Department of Financial Institutions.
  At OppFi, we take all complaints seriously and strive to provide exceptional service at every touchpoint. In response to this complaint, we thoroughly researched the matter, and according to our records,you received four (4) loans from FEB using the OppFi platform. One loan (the subject of this complaint) has been written off. The other three (3) loans were refinanced. 
  
  Our records indicate that you received your most recent loan on June 1, 2021, in the amount of $1,800.00 which required a total of twenty (20) bi-weekly payments in the amount of $156.06, with the first payment due on June 11, 2021. There were no payments made towards the loan and OppFi began sending you emails regarding your account status. You never responded to the account status emails therefore, OppFi began sending you settlement emails. You never responded to those emails, and your account was charged-off on September 9, 2021, in the amount of $2,589.04. Due to no further communication regarding your account status, your account was then placed with ********** on October 26, 2022. However, as of July 21, 2023, your account is now back with OppFi.
  
  In the complaint, you state incorrect information has been furnished in your consumer report, and you have previously requested a validation of the debt which has not been validated within the time frame stipulated. Please note, in the Complaint you mention that you attached relevant correspondence and communication, however, we did not receive any attachment within the complaint.
  
  OppFis credit reporting team received eleven (11) indirect disputes between February 2023 and August 12, 2023, regarding a claim that you paid the original creditor before collection status or paid before charge-off,disputes regarding the present/previous Account Status/Payment History Profile/Payment Rating, and a claim that the company will change. Please be advised that OppFi found all information was accurate in the disputes and they were responded to by OppFis credit reporting team. OppFis credit reporting team has also verified that you are currently being reported as charged-off with a balance of $2,589.00, and this is accurately reflected with all bureaus. You were previously reported late as of July 11, 2021, due to missing the June 11, 2021, payment.
  
  Since your account was placed with **********, OppFi has confirmed that you requested a validation of debt from **********. When this occurred, ********** placed the account in a dispute status and collection activity was paused. The account was then sent back to OppFi to address the concern. 
  
  Please be aware that OppFi does not fall under the definition of a debt collector within the ***** due to being either a first-party creditor or servicer of debt prior to default. However, given that OppFi agrees with the goals and spirit of the *****, we have attached the Installment Loan Agreement Promissory Note and Disclosure Statement (The Agreement), which was executed by you on May 28, 2021. By signing the Agreement, you acknowledged that you read, understood, and agreed to all the terms of the loan.
  
  On June 20, 2023, OppFi received correspondence from you inquiring about credit updates once payments are made via a payment plan. A response was sent on June 27, 2023, which advised that OppFi reports on a monthly basis and will update the reported balance as payments are received and applied to your account. Furthermore, the account will still reflect as charged-off even as payments are made, although the balance will reduce accordingly.Additionally, OppFi does not partake in pay to delete agreements. If you choose to settle your account with us your account will be reported as settled for less than the balance owed after charge-off as of the date of your final agreed to payment. If you choose to pay the debt in full your account will be reported as paid and closed after charge-off. Please note that the charge off remark will not be removed from your account, even after repayment, as it accurately reflects the delinquency of the account.
  
  Additionally, OppFi received requests to validate the loan on July 12, 2023, which were responded to on July 20, 2023, and provided the current itemization of the debt.
  
  Regarding the requested resolution to delete the account from your consumer report, we are unable to do so as OppFi is required by the Fair Credit Reporting Act to report accurate and complete information to credit bureaus unless we know or have reasonable cause to believe the information is inaccurate. Therefore, we are unable to remove this from your credit report as the information is accurate. 
  We hope this resolves all concerns, but if you have additional questions, please reach out to OppFi at ************** or me directly at **********************************.
  ****************************************
  Regulatory Complaints Analyst
  Opportunity Financial, LLC

• Initial Complaint

  Date:08/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Terrible customer service and no valuable assistance with issue. I applied for a loan of ******* loan to only help boost credit score. Was told I was approved and everything we was ready to go, even signed a contract on 8/06/2023. Was contacted via phone call to verify account number for bank. Agent asked me several times to verify banking account number and was not able to connect my bank. She the sent me a link online to complete myself. I did complete the banking connection process, even showed me my banking info. I then signed the contract online for the second time. I was told funds would be deposited in my account 8/07/2023. So on 8/07/2023 I called in because I have not received funds. The agent I spoke to told me I would receive the funds by the end of business day. So I called in again on 8/08/2023 and told another agent I have not received funds. He then asked me to verify banking account number and discovered that the account number was entered wrong. He stated I would have to wait 3-5 business days for the funds to be returned and then redo the process again. Why was my information inserted incorrectly? I did it online so why not go off the information I provided which was accurate. Why allow me to sign contract if there was misinformation in my application? Why Do I have to wait till 3-5 more business days to receive funds I already signed for and then tell me it was coming 8/07/2023 when it wasn't? Why was this not caught 8/07/2023 when I called in? I had a manager call back just to tell me the same thing everyone else said. She was rude and offered little to no assistance. Did not provide me with any comfort that it would be handle as soon as possible. Also, put me behind in something important I needed to get done. Thanks OPP Loans for making my first experience with you terrible.

  

  Business Response

  Date: 08/17/2023

  August 17, 2023
  
  Re: BBB Complaint ********
  *************************,
  
  This is the response of Opportunity Financial, LLC ("OppFi") to the Better Business Bureau complaint referenced as ******** made by ************************* on August 8, 2023. In the complaint, *************************, you state that you did not receive funds from a loan you were approved for. 
  ************ (FinWise) is a ****-insured, **** chartered bank. ************ contracts with Opportunity Financial, LLC (OppFi) to offer small-dollar installment loans to consumers with less than perfect credit history. In this relationship,FinWise is the lender and OppFi is the technology provider. FinWise originates the loan and provides funds to the consumer. OppFi is contracted to provide the application platform facilitating loan origination for FinWise, as well as services the loan on behalf of FinWise after the origination. As a ****-insured, **** chartered bank, ******************* regulators are the **** and **** Department of Financial Institutions (UDFI).
  At OppFi, we take all complaints seriously, as we strive to provide exceptional service at every touchpoint. In response to your complaint, OppFi has thoroughly researched this matter. According to our records, you have received one loan from FinWise using the OppFi platform. The loan is currently active.
  *************************, you secured your loan on August 7, 2023, in the amount of $1,4000.00,which requires a total of twenty bi-weekly payments in the amount of $121.89,with the first payment due on August 18, 2023. *************************, you contacted OppFi on August 6, 2023, to check on the status of your application.  The OppFi representative advised you that your bank account information needed to be confirmed and instructed you to pull up your online banking.  You provided your checking account number and your routing number; however, the banking information was not connecting.  The representative sent you a link via email so that you may enter your credentials and connect the banking information.  Your credentials were accepted however the bank account still did not connect, the representative requested that you download your most recent bank statement and upload it to your account.  You stated that you were unable to download the statement and the representative advised that the bank statement along with an Amazon pay stub was needed to continue with the application process.  You stated you understood,and the call ended.
  *************************, you contacted OppFi on August 7, 2023, to inquire as to when you will receive the funds from your approved loan.  The representative advised that you should receive the funds by the end of day and the call ended.  You contacted OppFi again on August 8, 2023,stating that you have not received the funds from the loan.  The representative requested that you verify your full account number and stated that on file there was a zero added to the beginning of your account number.  The representative went on to advise that your bank would be notified, and it would take three to five business days for the funds to return to OppFi.  Once the funds have been received by OppFi,the banking information would be updated, and the funds would be re-issued.  At that time, you requested to speak with a supervisor, however one was not available, but a call back was requested for you.
  On August 8, 2023, a supervisor called you back and informed you that the funds from the approved loan will need to be returned before OppFi could re-issue the funds, and it generally takes three to five business days for the funds to be returned. *************************, you were very upset at the customer service you were receiving and felt as though the supervisor should go above and beyond to get you the funds from the loan.  The supervisor stated that she would monitor your account personally and once the funds have been returned the current contract would be cancelled.  You felt as though the supervisor was being rude and not helpful and the call ended.
  On August 14, 2023, the same supervisor called you to advise that OppFi still had not received the funds back and you informed the supervisor that you indeed received the funds. The supervisor asked for clarity if you received the funds and you confirmed that you received the funds the same day you originally spoke with her,which was on August 8, 2023.  In your phone call with the supervisor, you stated that she was being rude, and we regret that you feel we provided you with bad service and a poor customer experience.  OppFi is very happy to hear that you received your funds, as OppFi values their customers. If you have any questions regarding your loan, please contact us at ************.
  We hope this resolves all your concerns, but if there are additional questions,please reach out to OppFi at ************** or me directly at *********************************.
  
  Sincerely,
  ***********************
  Regulatory Complaints Associate
  Opportunity Financial, LLC
  
  
  
  

• Initial Complaint

  Date:08/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started a loan application through oopsloan, changed my mind and stopped. They kept texting and emailing asking to finish my application which I never did, just to receive emails days later saying I was not approved when I never went through with it. I attached pictures to show both claims.

  

  Business Response

  Date: 08/17/2023

  August 17, 2023
  
  Re: BBB Complaint ********
  To whom it may concern:
  This is the response of Opportunity Financial, LLC (OppFi) to the Better Business Bureau complaint referenced as ******** (the Complaint) made by *********************** on August 7, 2023. In the Complaint, you state that you changed your mind about continuing with the application process, however you received a declined notice.  For resolution, you are requesting a correction to your credit report.  
  We take all Complaints seriously, as we strive to provide exceptional service at every touchpoint. Creditors may contact an applicant promptly if additional information is needed from the applicant to complete the application, and the application may be denied because the applicant failed to provide the required verification information.  Our investigation has yielded the following facts.  ***********************, you applied for a loan in the amount of $5,500.00 from ********************* using the OppFi platform on July 22, 2023. You completed the initial phase of the application by submitting the information needed to evaluate your eligibility for a loan including, for example, your personal, employment and banking information. Your application therefore progressed to a verification stage where we needed additional information to verify the banking information you provided. Beginning on July 22, 2023, we sent you several reminders to complete your bank verification.  You did not respond to these emails, and you did not inform OppFi that you wanted to withdraw the application.  The application expired on August 2, 2023, as stated in several reminders that we sent to you; and you received a Notice of Adverse Action on August 3, 2023. 
  Regarding the requested resolution to make corrections to your credit report, please be advised that due to the application expiring, OppFi has not reported the account to the credit bureaus.  The application expiring will not hinder your ability to apply with OppFi in the future.  OppFi welcomes you to reapply.  Thank you for considering OppFi.
  
  We hope this resolves all your concerns, but if there are additional questions,please reach out to OppFi at ************** or me directly at *********************************.
  
  Sincerely,
  ***********************
  Regulatory Complaints Associate
  Opportunity Financial, LLC
  
  
  
  

• Initial Complaint

  Date:08/03/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with OppLoans , I do not have a contract with OppLoans, they did not provide me the original contract as I requested.

  

  Business Response

  Date: 08/09/2023

  August 9, 2023
  
  Re: BBB Complaint ********
  To Whom It May ******************** is the response of Opportunity Financial, LLC ("OppFi") to the Better Business Bureau complaint referenced as ******** made by *********************** on August 4, 2023. In the complaint, ***********************, you state that OppFi has not provided you with validation of the debt that is being reported to your credit file.  For resolution, you have requested a correction to your credit report.
  ************ (FinWise) is a ****-insured, **** chartered bank. ************ contracts with Opportunity Financial, LLC (OppFi) to offer small-dollar installment loans to consumers with less than perfect credit history. In this relationship,FinWise is the lender and OppFi is the technology provider. FinWise originates the loan and provides funds to the consumer. OppFi is contracted to provide the application platform facilitating loan origination for FinWise, as well as services the loan on behalf of FinWise after the origination. As a ****-insured, **** chartered bank, ******************* regulators are the **** and **** Department of Financial Institutions (UDFI).
  At OppFi, we take all complaints seriously, as we strive to provide exceptional service at every touchpoint. In response to your complaint, OppFi has thoroughly researched this matter. According to our records, you have received one loan from FinWise using the OppFi platform. The loan has been written off.
  ***********************, you secured your loan on April 16, 2021, in the amount of $2,000.00,which required a total of nineteen bi-weekly payments in the amount of $184.91,with the first payment due on May 5, 2021. The proceeds from this refinanced loan were distributed in two parts with $914.44 being deposited into the bank account you provided on your application and $1,085.56 was used to satisfy your previous loan. ***********************, you made nine successful payments towards the loan and one payment was unsuccessful due to the bank account on file being closed.  OppFi began sending emails regarding your account status. You never responded to the account status emails, therefore,OppFi began sending settlement emails. You never responded to the settlement emails, and your account was charged off on December 21, 2021, in the amount of $2,088.36.
  Regarding the validity of the debt, the Installment Loan Agreement Promissory Note and Disclosure Statement (The Agreement) was executed by you on April 15, 2021. The Agreement is attached hereto. By signing the Agreement, ***********************, you acknowledged that you read, understood, and agreed to all the terms of the loan.
  Regarding your requested resolution to have your credit report corrected and the account removed,unfortunately, we are unable to do so, as we are required to report accurate and complete information to credit bureaus under the Fair Credit Reporting Act and to not adjust such information unless we know or have reasonable cause to believe that the information is inaccurate.
  
  We hope this resolves all your concerns, but if there are additional questions,please reach out to OppFi at ************** or me directly at *********************************.
  
  Sincerely,
  ***********************
  Regulatory Complaints Associate
  Opportunity Financial, LLC
  
  
  
  

• Initial Complaint

  Date:07/24/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with OppsLoan, I do not have a contract with OppsLoan. They did not provide me with the original contract as I requested

  

  Business Response

  Date: 08/03/2023

  August 3, 2023
  
  Re: BBB Complaint: ********
  
  Dear *******************************,
  This is the response of Opportunity Financial,LLC ("OppFi") to the Better Business Bureau complaint referenced as ******** (the Complaint) made on July 24, 2023. In the Complaint, you assert that you are not liable for the debt, you do not have a contract with OppFi,and you have not been provided with the original contract as requested. For a resolution, you have requested a correction and to have the account removed from your credit report.
  Please be advised that ********************** (CCBank)is a **** state-chartered bank with the ************************************* (FDIC) as its primary federal banking regulator. Consequently, CCBank is governed by both federal banking laws and the laws of the *************. CCBank contracts with OppFi to offer small-dollar installment loans to consumers. In this relationship, CCBank is the lender and OppFi is the technology provider.OppFi is contracted to provide the application platform facilitating loan origination for CCBank, as well as services the loan on behalf of CCBank after the origination.
  At OppFi, we take all complaints seriously as we strive to provide exceptional service at every touchpoint. In response to the Complaint, we thoroughly researched the matter, and according to our records, you received one (1) loan from CCBank using the OppFi platform (the subject of this Complaint), which has been written off.
  Our records indicate you received your loan on March 15, 2022, in the amount of $2,000.00 which required a total of twenty (20)bi-weekly payments in the amount of $173.40, with the first payment due on March 25, 2022. There were no payments made towards the loan and OppFi began sending you emails regarding your account status. You never responded to the account status emails therefore, OppFi began sending settlement emails. You never responded to those emails, and the account was charged-off on June 23, 2022, in the amount of $2,876.71. Due to no further communication regarding the account status, the account was then placed with *********** on October 25, 2022.
  In the Complaint, you assert that you are not liable for the debt, you do not have a contract with OppFi, and you have not been provided with the original contract as requested. OppFis credit reporting team received eight (8) indirect disputes between April 2022 through May 2023 regarding inaccurate information, not being aware of the collection, the account not being yours, and true identity fraud/account fraudulently opened. Please be advised that OppFi found all information was accurate in the disputes and they were responded to by OppFis credit reporting team. OppFis credit reporting team has also verified that you are currently being reported as charged-off with a balance of $2,876.00, and this is accurately reflected with all bureaus. You were previously reported late as of April 30, 2022, due to you missing your March 25, 2022, payment. 
  Additionally, you acknowledged that you were aware and that you owed this debt during a call with OppFi in March of 2022, when you requested that your automatic payments to be revoked. You were advised per your request, your payments were revoked; however, you would still be responsible for repayment on your scheduled due date. On this call, you were required to secure the line by verifying a few pieces of personal identifying information. Without doing so, the representative would not have been able to discuss the account. During this call, you did not dispute that this debt belonged to you. It was not until July 11, 2023, that you notified OppFi via phone call that this account was fraudulent. On that call you advised the representative that your credit report showed the account closed but it was still being reflected on your credit file. You further advised that you never had an account with OppFi. The representative advised, as your loan was transferred to ***********, you would need to notify them as well. Furthermore, to have the account updated on our end, we would require a police report.
  You provided a copy of your FTC report, which was forwarded to OppFis fraud team to investigate your identity theft claim. OppFis fraud team investigation has found no evidence of fraud, and as a result, you will remain liable for the loan. To provide you with additional information, OppFis fraud team investigation indicates information that was used on the loan application matches back to you. As a result, no evidence of fraud was found, and you will remain liable for the repayment of the loan subject to the terms of the loan agreement.
  Furthermore, the Installment Loan Agreement Promissory Note and Disclosure Statement (The Agreement) was executed by you on March 14, 2022. By signing the Agreement, you acknowledged that you read,understood, and agreed to all the terms of the loan. The Agreement is attached hereto.
  Regarding the requested resolution for a correction to your credit report and to have the account removed, we are unable to do so as OppFi is required by the Fair Credit Reporting Act to report accurate and complete information to credit bureaus unless we know or have reasonable cause to believe the information is inaccurate. Additionally, as stated above OppFis fraud team has found no evidence of fraud you are responsible for the loan. Therefore, we are unable to remove this from your credit report as the information is accurate.
  We hope this resolves all concerns, but if you have additional questions, please reach out to OppFi at ************** or me directly at **********************************.
  ****************************************
  Regulatory Complaints Analyst
  Opportunity Financial, LLC

  Customer Answer

  Date: 08/03/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:07/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am no liable for this debt with FINWISE/OPPLOANS . I do not have a contract with FINWISE/OPPLOANS, they did not provide me with the original contract as I requested .

  

  Business Response

  Date: 07/17/2023

  July 17, 2023
  
  Re: BBB Complaint ********
  To Whom It May ******************** is the response of Opportunity Financial, LLC ("OppFi") to the Better Business Bureau complaint referenced as ******** made by ********************* on July 10, 2023. In the complaint, ****************, you state that OppFi has not provided you with validation of the debt that is being reported to your credit file.  For resolution, you have requested a correction to your credit report.
  FinWise Bank (FinWise) is a ****-insured, **** chartered bank. FinWise Bank contracts with Opportunity Financial, LLC (OppFi) to offer small-dollar installment loans to consumers with less than perfect credit history. In this relationship,FinWise is the lender and OppFi is the technology provider. FinWise originates the loan and provides funds to the consumer. OppFi is contracted to provide the application platform facilitating loan origination for FinWise, as well as services the loan on behalf of FinWise after the origination. As a ****-insured, **** chartered bank, ******************* regulators are the **** and **** Department of Financial Institutions (UDFI).
  At OppFi, we take all complaints seriously, as we strive to provide exceptional service at every touchpoint. In response to your complaint, OppFi has thoroughly researched this matter. According to our records, you have received one loan from FinWise using the OppFi platform. The loan has been written off.
  ****************, you secured your loan on June 21, 2022, in the amount of $900.00, which required a total of twenty bi-weekly payments in the amount of $78.03, with the first payment due on July 1, 2022.  ****************, you made three successful payments towards the loan and four payments were unsuccessful.  OppFi began sending emails regarding your account status. ******************, you never responded to the account status emails,therefore, OppFi began sending settlement emails. You never responded to the settlement emails, and your account was charged off on November 24, 2022, in the amount of $1,256.67.
  In the complaint, you assert that OppFi has not provided validation of the debt that is being reported to your credit file and requested a correction to your credit report. OppFi credit reporting team has received one indirect credit dispute from you.  The credit dispute was received on July 10, 2023, and responded to on July 12, 2023, and was found to be accurate.  Please be advised that OppFi has confirmed that currently you are being reported as written/charged-off as of November 24, 2022.
  Regarding the validity of the debt, the Installment Loan Agreement Promissory Note and Disclosure Statement (The Agreement) was executed by you on June 17, 2022. The Agreement is attached hereto. By signing the Agreement, ****************, you acknowledged that you read, understood, and agreed to all the terms of the loan.
  Regarding your requested resolution to have your credit report corrected and the account removed,unfortunately, we are unable to do so, as we are required to report accurate and complete information to credit bureaus under the Fair Credit Reporting Act and to not adjust such information unless we know or have reasonable cause to believe that the information is inaccurate.
  
  We hope this resolves all your concerns, but if there are additional questions, please reach out to OppFi at ************** or me directly at *********************************.
  
  Sincerely,
  ***********************
  Regulatory Complaints Associate
  Opportunity Financial, LLC
  
  
  
  

• Initial Complaint

  Date:07/10/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a complaint regarding the validation of a debt on my consumer credit report. Despite multiple attempts to seek proof of validation, your company has failed to provide any evidence regarding a debt that does not belong to me. Furthermore, you have furnished this alleged debt on my consumer report and failed to validate the claim pursuant to Sec. 809(b) of the Fair Debt Collection Practices Act.As a consumer, I have a right to privacy and protection from inaccurate reporting on my credit report. Your company's actions have not only violated my right to privacy but also the permissible purpose of providing accurate information to consumer reporting agencies. According to 609(a)(1)(A), you are required by federal law to verify, through the physical verification of the original signed consumer contract, any and all accounts that you post on a credit report.I demand that this item be removed from my credit report immediately as it is furnishing inaccurate and incorrect information to the consumer reporting agencies. The reporting of such inaccurate information has caused severe damage to my character, my reputation, my general mode of living, and my ability to obtain credit for personal and house purposes. Your inaccurate reporting has also damaged my livelihood.According to 15 U.S. Code 1681s2 - Responsibilities of furnishers of information to consumer reporting agencies, furnishers have a duty to provide accurate information. A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.The *** clearly defines a charge off as Gross or Ordinary income, INCOME DOES NOT GET REPORTED ON THE CONSUMER REPORT which in fact makes your reporting of this account inaccurate! By definition, The *** Clearly says a Cancelled debt or Charge off is Income. The reporting of this account as a debt is inaccurate.Account No: ***********

  

  Business Response

  Date: 07/19/2023

  July 19, 2023
  
  Re: BBB Complaint: ********
  Dear *************************,
  This is the response of Opportunity Financial,LLC ("OppFi") to the Better Business Bureau complaint referenced as ******** (the Complaint) made on July 7, 2023. In the Complaint, you assert that you have an account reporting on your credit report that does not belong to you, you have inaccurate information being reported on your credit file, your rights have been violated, and you have not been provided with evidence of the debt. For a resolution, you have requested a correction to your credit report.
  At OppFi, we take all complaints seriously and strive to provide exceptional service at every touchpoint. In response to the Complaint, we conducted a thorough investigation of your account, and according to our records, you have received one (1) loan (the subject of this Complaint)from ********************* using the OppFi platform, which has been written off.
  Our records indicate you received your loan on July 21, 2022, in the amount of $900.00 which required a total of twenty (20) bi-weekly payments in the amount of $77.37, with the first payment due on July 29, 2022. You made seven (7) successful payments, and one (1) payment was returned due to the account being a non-transaction account. The last successful payment was made on October 21, 2022. Due to nonpayment thereafter, OppFi began sending emails regarding the account status. You never responded to the account status emails therefore, OppFi began sending settlement emails. You never responded to those emails, and the account was charged-off on February 2, 2023, in the amount of $989.38.
  In the complaint, you assert that you have inaccurate information reported in your credit file and you have not been provided with the original application as requested. OppFis credit reporting team has not received any indirect or direct disputes on your behalf. OppFis credit reporting team has verified with all three bureaus that all reported information is accurate. Please note, you were previously reported late as of December 31, 2022, due to missing the November 4, 2022, payment.
  Furthermore, OppFi has been notified that the tradeline has been suppressed due to bureau determination, which we are not privileged to the specifics surrounding it. Please note, even though the account has been suppressed, you will still be liable for the loan. 
  Additionally, you acknowledged that you were aware and that you owed this debt during calls with OppFi in July of 2022, when your application was discussed. On those calls, you were required to secure the line by verifying a few pieces of personal identifying information. Without doing so, the representatives would not have been able to discuss the account. Within those calls, you did not dispute that this debt belonged to you.
  Moreover, The Installment Loan Agreement Promissory Note and Disclosure Statement (The Agreement) was executed by you on July 20, 2022. By signing the Agreement, you acknowledged that you read,understood, and agreed to all the terms of the loan. The Agreement is attached hereto.
  Per your request, we have updated your contact preferences to no longer be contacted from OppFi and your telephone numbers have also been added to the Do Not Call List. You will no longer receive calls, offers via email, postal mail, and text messages, however, to be removed from future pre-screened offers, you would need to contact ******* Services. They can be reached at ************** or write to ******* Services, INC, P.O. Box ****, ********** *******, 33758.Please be advised that it may take up to 30 days for all mailers to stop being sent.
  In the complaint you state that income is not reported in a consumer report. Please be advised that it is standard policy for OppFi to automatically send a ****-C form to customers who have settled their loans for a lesser amount that is owed. This form is only sent when the principal balance of $600.00 or more is forgiven. This form advises the customer of the amount of debt that was forgiven by OppFi.Since you never settled on this account, no portion of the debt was waived.Therefore, this form would not have been filed.
  In the Complaint, you also state your personal information was illegally reported to unaffiliated third parties without providing you with the required disclosures and your rights have been violated.Per the Installment Loan Agreement Promissory Note and Disclosure Statement (The Agreement) section 15, labeled as Credit Reports, it states that you understand and agree that we may obtain credit reports on you on an ongoing basis until this Note is paid in full. You also understand that we may report your performance under this Note to credit reporting agencies. Late payments,missed payments, or other defaults on your loan may be reflected in your credit report. Per the Disclosures, under All Borrowers, it also outlines accounts with third parties. By signing the Agreement, you acknowledged that you read,understood, and agreed to all the terms of the loan.
  Ultimately, if you are stating that this loan was taken without your consent or knowledge, and if you believe this loan was fraudulently submitted using your personal information, OppFi would be happy to complete an investigation. In order for us to launch an investigation, OppFi requires a police report to be completed by your local police station or an *** Report with OppFi named in it and then emailed to ********************************.  Also, to further assist in the investigation, we ask that you provide any supporting information, including but not limited to: 
  
  How and when you became aware of the suspected fraud.
  If the loan proceeds were deposited into an account on which you are an authorized ****** or to which you have access, the names and addresses of any other co-owners or authorized signors.
  Any information you have regarding the recipient(s) of the loan proceeds.
  The time frame in which the fraudulent activity may have occurred.
  The names of any other lenders or financial institutions you believe were also defrauded, as they may also request these pieces of information during their investigation process.
  Once OppFi has received a copy of the *** report or the police report, we will then further investigate the claim. 
  Regarding the requested resolution for a correction to your credit report, as it stands right now, the reporting is accurate. Without any further documentation such as the aforementioned police report, OppFi is required by the Fair Credit Reporting Act to report accurate and complete information to credit bureaus unless we know or have reasonable cause to believe the information is inaccurate.
  We hope this resolves all concerns, but if you have additional questions, please reach out to OppFi at ************** or me directly at **********************************.
  ****************************************
  Regulatory Complaints Analyst
  Opportunity Financial, LLC

• Initial Complaint

  Date:07/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company gives misleading and false information. I made a payment the day before payment due date to pay off complete balance. Payment was made and I received confirmation paid in full. I ended up still having one last payment come out of my checking on due date which now has overpaid my account. I reached out to company to advise of overpayment. I was advise payment posted is not overpayment but payment for prior **** payment. This is false. All payments for **** were deducted from my checking account back in **** not next month in July. The dates given by agent do not agree with their website information or my tracked payment history. This is waste of time trying to convince a company I have overpaid. I have worked in finance for 19 years and know how to track payments made.

  

  Business Response

  Date: 07/13/2023

  July 13, 2023

  
  Re: BBB Complaint ********

  
  To Whom It May ************************* is the response of Opportunity Financial, LLC (OppFi) to the Better Business Bureau Complaint referenced as ******** (the Complaint) made by ************************* on July 6, 2023. In the Complaint, **************** states she received false and misleading information. She stated she made a payment the day before the due date to clear her balance, but payment was still processed on the actual due date. **************** also claimed that she was advised of having no overpayment, which she believes is inaccurate since all her payments were made on time and deducted. As a resolution, **************** requested a billing adjustment.

  ********************* (FEB) is an ****-insured, **** chartered bank. ******** contracts with OppFi to offer small-dollar installment loans to consumers with less than perfect credit history. In this relationship, FEB is the lender and OppFi is the technology provider. FEB originates the loan and provides funds to the consumer. OppFi is contracted to provide the application platform facilitating loan origination for FEB, as well as services the loan on behalf of FEB after the origination. As a ****-insured, **** chartered bank, FEBs ********** regulators are the **** and **** Department of Financial Institutions.

  At OppFi, we take all complaints seriously and strive to provide exceptional service at every touchpoint. In response to this complaint, we thoroughly researched the matter, and according to our records, **************** has received one (1) loan (the subject of this complaint) from FEB, which has been fully paid. 

  *************** secured her loan on January 12, 2023, in the amount of $1,100.00 which required a total of nineteen (19) bi-weekly payments in the amount of $102.11,with the first payment due on February 1, 2023. **************** has made thirteen (13) successful payments, with the last payment posted on July 5, 2023. 

  In the complaint **************** claimed in her complaint that she made a payment a day before the due date, which should have prevented any additional payments from being processed. However, after Ms. ******* June 21, 2023, payment of $102.11 was processed, her balance was $630.67. As interest on the loan is added daily,her next scheduled payment of $102.11 was set to process on July 5, 2023. An additional interest of $38.70 accrued from her last payment on June 21, 2023,to July 5, 2023, bringing her balance to $669.37. On July 3, 2023, when *************** viewed her balance, her scheduled payment of $102.11 was pending to be processed, which showed her remaining balance as $567.26. **************** then made a payment of $567.26 via debit card on July 3, 2023, which, combined with her pending payment of $102.11, cleared her balance. Since there was no overpayment made to her account, no refund is due.

  Regarding Ms. ******* requested resolution for a refund, we regret any confusion that *** have caused ****************, but we are unable to ***** her requested resolution for a refund as there was no overpayment made on her account. We are always committed to providing excellent service and ensuring the satisfaction of our customers and apologize for any inconvenience this *** have caused. 

  We hope this resolves Ms. ******* concern, but if there are additional questions, please reach out to OppFi at ************** or me directly at ***********************************.
  
  Sincerely,

  
  *****************************
  Senior Regulatory Complaints Associate
  Opportunity Financial, LLC

• Initial Complaint

  Date:07/05/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with Opploans, I do not have a contract with Opploans, they did not provide me with the original contract as I required

  

  Business Response

  Date: 07/13/2023

  July 13, 2023
  
  Re:BBB Complaint ********
  
  To Whom It May ********
  This is the response of Opportunity Financial, LLC (OppFi) to the Better Business Bureau Complaint referenced as ******** (the Complaint) made by ************************* on July 5, 2023. In the Complaint, **************** asserts that he is not liable for the debt, he does not have a contract with OppFi, and he has not been provided with the original contract. For a resolution, **************** has requested a correction to his credit report, and for the account to be removed. 
  
  At OppFi, we take all complaints seriously and strive to provide exceptional service at every touchpoint. In response to the Complaint, we have conducted a thorough investigation and according to our records, **************** has received one (1) loan (the subject of this Complaint) from ********************* using the OppFi platform, which has been written off.
  **************** secured his loan on January 7, 2022, in the amount of $2,000.00, which required a total of twenty (20) bi-weekly payments in the amount of $176.31, with the first payment due on January 21, 2022. **************** made one (1) successful payment of $176.31 on February 4, 2022, and five (5) payments were unsuccessful due to insufficient funds. Due to nonpayment thereafter, ***** began sending *************** emails regarding his loan status. **************** never responded to those emails therefore, OppFi began sending settlement offer emails. **************** never responded to those emails, and the account was charged off on May 19, 2022, in the amount of $2,980.95. Due to no further communication regarding the account status, the account was then placed with *********** on October 26, 2022. *************** was previously reported late as of March 31, 2022, due to missing the February 18, 2022, payment.
  In the Complaint, **************** asserts that he is not liable for the debt. OppFis credit reporting team received one (1) indirect dispute from **************** on July 5, 2023, regarding the account not being his. OppFis credit reporting team responded to the dispute and found all information to be accurate, and the account currently reflects as charged off with a current outstanding balance in the amount of $2,980.00.
  Furthermore,**************** acknowledged that he was aware and that he owed this debt when he spoke with OppFi on January 6, 2022, regarding the status of his loan application. During those calls **************** never requested a validation of debt or disputed the debt. The Installment Loan Agreement Promissory Note and Disclosure Statement (The Agreement) was executed by **************** on January 6,2022. By signing the Agreement, he acknowledged that he read, understood, and agreed to all the terms of the loan. We have included a copy of the Agreement with this response for reference.
  
  Regarding Mr. ******* requested resolution for a correction to his credit report, and for the account to be removed, unfortunately, we are unable to do so. OppFi has verified that the loan is being accurately reported as written off. OppFi is required by the Fair Credit Reporting Act to report accurate and complete information to credit bureaus unless we know or have reasonable cause to believe the information is inaccurate.
  
  We hope this resolves all concerns, but if you have additional questions, please reach out to OppFi at ************** or me directly at **********************************.
  
  ****************************************
  Regulatory Complaints Analyst
  Opportunity Financial, LLC

• Initial Complaint

  Date:07/02/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with OppLoans. I do not have a contract with OppLoans.

  

  Business Response

  Date: 07/07/2023

  July 7, 2023
  
  Re: BBB Complaint: ********
  To Whom It May **************** is the response of Opportunity Financial, LLC ("OppFi") to the Better Business Bureau complaint referenced as ******** (the Complaint) made by *********************** on July 2, 2023. In the Complaint, ****************** asserts that he is not liable for the debt, and he does not have a contract with OppFi. For a resolution, ****************** has requested an update to his credit report.  
  At OppFi, we take all complaints seriously and strive to provide exceptional service at every touchpoint. In response to this Complaint, we thoroughly researched the matter,and according to our records, ****************** has received one (1) loan from OppFi,(the subject of this complaint) which has been written off.
  ***************** obtained the line of credit on March 7, 2018, in the amount of $2,500.00.No successful payments were made on ****************** loan. His first payment was unsuccessful and returned due to ****************** requesting his bank stop payment. Due to nonpayment thereafter, OppFi began sending emails regarding the account status. ****************** never responded to the account status emails, therefore, OppFi began sending settlement emails. ****************** never responded to those emails, and the account was charged-off on July 14, 2018, in the amount of $4,089.02.****************** was previously reported late as of May 15, 2018, due to missing the April 15, 2018, payment.
  In the Complaint, ****************** asserts that he is not liable for the debt. OppFis credit reporting team received three (3) indirect disputes from ****************** between April 2021 and July of 2023. Within those disputes, ****************** disputed that this was his loan, and also disputed the present/previous Account Status/Payment History Profile/Payment Rating. OppFis credit reporting team responded and found all information to be accurate. OppFi has confirmed that ****************** is currently being reported as charged off, with a balance of $4,089.00.
  Furthermore,****************** acknowledged that he was aware and that he owed this debt when he spoke with OppFi in March of 2018 regarding his loan application, and the loan amount. During those calls ****************** never requested a validation of debt or disputed the debt. The Flex Loan Plan Disclosure and Account Agreement (The Agreement) was executed by ****************** on March 6, 2018. By signing the Agreement, he acknowledged that he read, understood, and agreed to all the terms of the loan. We have included a copy of the Agreement with this response for reference.
  
  Regarding the requested resolution for an update to Mr. ************* report, unfortunately, we are unable to do so. OppFi has verified that the loan is being accurately reported as written off. OppFi is required by the Fair Credit Reporting Act to report accurate and complete information to credit bureaus unless we know or have reasonable cause to believe the information is inaccurate.
  We hope this resolves all concerns, but if you have additional questions, please reach out to OppFi at ************** or me directly at **********************************.
  ****************************************
  Regulatory Complaints Analyst
  Opportunity Financial, LLC