ComplaintsforOppLoans

• Initial Complaint

  05/11/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  On March 18 2022 I received an email from OppLoans stating that I was not eligible for a loan in ******. I have never lived/applied for a loan in ******. When I emailed OppLoans fraud team they replied with copy/paste generic instructions to file a police report regarding the loan proceeds. They clearly didn't read my initial complaint because there were no loan proceeds at all. It was a rejected loan application that I did not apply for.Furthermore, on three separate occasions I have requested to know all data they have collected on me (CCPA) and they have ignored every request. I've already filed a complaint with the CA AG. Everybody should be wary of how this company handles your data, as well as handles data access requests.I would not trust them.

  

  Business response

  05/16/2022

  May 16, 2022
  Re: BBB Complaint #********
  To whom it may concern:
  This is the response of Opportunity Financial, LLC (OppFi) to the Better Business Bureau complaint referenced as ******** (the Complaint) made by ************** on May 11, 2022. In the Complaint, ************ asserts that he received an email stating he was ineligible for a loan within the *************** and he has never resided in that state. He also says that he has requested to obtain what information has been requested on him. For resolution, ************ has requested to be provided with information regarding the loan application and the information requested on him.
  We take all complaints seriously, as we strive to provide exceptional service at every touchpoint. In response to the complaint, we have conducted a thorough investigation and according to our records, ************ received this email in error.  We ask that he please disregard the email stating ineligibility or notification of a declined application.  It was sent due to an inadvertent computer error and was not intended for ************. A correction email was also sent to ************ on March 18, 2022, advising that the email was indeed sent in error.
  ************ does not currently have any loans with OppFi. He previously applied in February 2018, to which no loans were received. Unfortunately, we were unable to approve the application, a Notice of Adverse Action was sent to him explaining the reason for the denials.  OppFi sincerely apologizes for the email sent to ************ and any unnecessary inconvenience or confusion this may have caused him.
  Regarding the request to be provided with what information has been requested, ************ can review our privacy homepage which can be accessed at: https://privacy.opploans.com/policies. The personal information OppFi collects comes from account applications. The privacy notice for ********** Residents supplements the information contained in the Privacy Statement of OPPORTUNITY FINANCIAL, LLC and its subsidiaries ("Opportunity Financial","OppLoans," "we," "us," or "our") and solely to individuals that reside in the State of ********** ("consumers" or "you"). We adopt this notice to comply with the California Consumer Privacy Act of 2018 ("****") and other ********** privacy laws. Any terms defined in the **** have the same meaning when used in this notice. We hope this resolves ********************** concern, but if there are additional questions, please reach out to OppFi at ************** or to me directly at ******************.
  
  Sincerely, 
  *****************************
  Senior Regulatory Compliance Associate
  Opportunity Financial, LLC

• Initial Complaint

  05/10/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I really hope I'm not wasting BBB's time with this but this company is so absurd with their loan fees and APRs. I took a loan of $2700 in July 2021. The finance charges were $1940.40 bringing the loan amount to $4642.40 which I understood. My biweekly payments are $232.12. I made 14 payments and missed 5 due to some financial difficulties. I paid $3249.68 into a $2700 loan. When I called today, the pay off balance is $2763. That means I would be paying $6013 for a $2700 loan. The loan should have been paid off but the 5 payments I missed ($1160.60) have accumulated interest of over $1500????

  

  Business response

  05/18/2022

  May 18, 2022
  

  Re: BBB Complaint ********
  

  To whom it may concern:
  

  This is the response of Opportunity Financial, LLC (OppFi) to the Better Business Bureau complaint referenced as ******** (the Complaint) made by ************************* on May 10, 2022. In the Complaint, ************* explains that he took out a loan in the amount of $2,700.00 with $1,940.40 in finance charges in July 2021. ************** states that he understood the total repayment amount would be $4,642.40, and his bi-weekly payments would be $232.12. ************** asserts that he has made 14 payments totaling $3,249.68 and missed 5 payments totaling $1,160.60. ************** also states that his loan should be paid off after the missed payments are fulfilled, however, he was provided with a much higher pay off balance of $2,763 as of May 10, 2022. For resolution, ************** requests to finish the job.
  

  We take all complaints seriously, as we strive to provide exceptional service at every touchpoint. In response to the complaint, we have conducted a thorough investigation and according to our records, ************** has received one loan from OppFi (the subject of this complaint), which is active with an outstanding balance.
  

  ************** secured his loan on July 14,2021, in the amount of $2,700.00 which required a total of 20 bi-weekly payments in the amount of $232.12, with the first payment due on July 23, 2021.************** has made 14 successful payments on his loan, while 5 payments have been returned due to insufficient funds. The loan remains active with an outstanding balance due and owing.
  

  In the Complaint, ************** states that his loan should be paid off after satisfying the 5 missed payments totaling $1,160.60. By way of background, when ************** accepted his loan in the amount of $2,700.00 on July 14, 2021 and signed the Installment Loan Agreement and Disclosure Statement (the Agreement) that includes Federal Truth in Lending Disclosures (inclusive of the APR), he acknowledged that the Agreement correctly reflected the terms of the loan and that he received a complete copy of the Agreement for his records. As ************** has already acknowledged,the Agreement disclosed an inclusive finance charge of $1,942.40 on the $2,700.00 financed, for a total amount to be paid of $4,642.40 through the life of the loan. Per the current payment schedule outlined in the Agreement, it is indicated that this loan would be satisfied after 20 bi-weekly installments are paid in the amount of $232.12 beginning July 23, 2021 and concluding April 15,2022.
  

  According to our records, ************** deferred a payment due August 6, 2021. There had only been one payment made prior to this deferral. As outlined in the contract, this is a simple interest loan, which means interest accrues daily on the outstanding principal balance. As such, deferring payments and missing scheduled repayment dates may increase the amount of interest being charged on the principal balance. Please be advised that OppFis payment hierarchy applies all payments first to any outstanding charges or fees, then to accrued interest, and then to the reduction of unpaid principal, as stated in the contract. Because of the additional interest accruing from the deferral, ************** next payment dated August 20, 2021 was applied solely towards the interest, thus not decreasing the principal balance owed.
  

  In addition to the deferral, ************** delayed one other payment thereafter, and five of his payments have been returned thus far, further increasing the interest accruing on his account. ************** made a payment on September 3, 2021 and $20.52 was applied to the principal balance while $211.60 was applied to accrued interest. ************** next payment due September 17, 2021 was returned, and he contacted OppFi on September 28, 2021 to delay his payment coming due October 1, 2021. The next payment was received October 15, 2021. ************* made his next 3 payments successfully, however, he contacted OppFi on December 9, 2021 to request another deferral and was advised that only one deferral is permitted over the life of the loan. Both payments attempted in December 2021 were returned due to insufficient funds, and interest continued to accrue. Ultimately, because ************** payments were not being made per the agreed upon repayment schedule outlined in his contract, his balance was not decreasing as expected, and his loan was accruing interest at a higher daily rate than it would have, had there been consistent timely payments made.
  

  Please be advised that ************** loan currently has a total outstanding balance of $2,785.65 as of todays date, and interest is continuing to accrue daily. The payoff balance is higher than ************** had anticipated because of voluntary actions such as moving payment dates, missing scheduled payment arrangements, and deferring one payment to the end of his loan. This was also explained to ************** when he contacted OppFi on May 10, 2022 to request the payoff balance. Because ************** failed to follow the payment schedule outlined in the contract, his outstanding balance is valid, due and owing.
  

  Regarding ************** requested resolution to finish the job,as stated above, interest accrues daily, and his balance is valid due to deferring and missing payments.
  

  We hope this resolves ************** concern, but if there are additional questions, please reach out to OppFi at ************** or to me directly at *****************.
  
  Sincerely, 
  
  *************************
  Regulatory Complaints Analyst 
  Opportunity Financial, LLC

• Initial Complaint

  05/07/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This company is automatically lowering their loan applicants and customers credit score by 90+ or more credit points. They used clarity service by experian and it showed me on my application that I had a 603 credit score, yet when I checked it myself it shows my fico score at 691 and my clarity score was 837

  

  Business response

  05/10/2022

  May 10, 2022
  

  Re: BBB Complaint ********
  

  To whom it may concern:
  

  This is the response of Opportunity Financial, LLC (OppFi) to the Better Business Bureau complaint referenced as ******** (the Complaint) made by ********************* on May 7, 2022. In the Complaint, ************ asserts that OppFi automatically lowers applicants and consumers credit scores by over 90 points. ************ explains he is aware that Clarity and Experian are used during the application process, and that his application provided a credit score of 603. However, ************ states that when he checked his credit score himself,his scores were higher. For resolution, ************ has requested that OppFi correct his credit report.
  

  We take all complaints seriously, as we strive to provide exceptional service at every touchpoint. In response to the complaint, we have conducted a thorough investigation and according to our records, ************ has received one loan from OppFi (the subject of this complaint), which is active and in good standing.
  

  ************ secured his loan on December 8, 2021, in the amount of $1,500.00 which required a total of 20 bi-weekly payments in the amount of $132.78, with the first payment due on December 24, 2021. ************ has made 11 successful payments on his loan to date, including one additional payment in the amount of $500.00 dated March 17, 2022.   
  

  In the Complaint, ************ states that the credit score shown on his application does not match the score he received upon checking the information himself and claims that OppFi lowers applicants scores such as his. According to our records, ************ has submitted a total of 3 applications to refinance his active loan on March 8, 2022, May 4, 2022, and May 7, 2022.Two of these applications were withdrawn by ************ via the customer portal because the loan amount was not sufficient for him. The most recent application is pending stipulations.
  

  Please be advised that during the application process, customers voluntarily provide and authorize the use of their personal information for companies such as OppFi to obtain a credit report to consider them for an extension of credit. An extension of credit is never guaranteed, regardless of the consumers credit score.
  

  OppFi is a data furnisher, meaning that we supply information to the credit bureaus. This information is then used by the bureaus to calculate a credit score based on their set criteria. Every consumer has a different mix of credit history and accounts, and credit scores often fluctuate because of different factors. If ************ has questions about what impacts his credit score, or how it is calculated, we suggest reaching out to each bureau directly, as this may vary bureau to bureau.
  

  Additionally, OppFis credit reporting team has confirmed that the information being reported for Mr. ***** loan is accurately reflecting on all credit bureaus. OppFi is required by the Fair Credit Reporting Act to report accurate and complete information to credit bureaus unless we know or have reasonable cause to believe the information is inaccurate.
  

  Regarding Mr. ***** requested resolution to have his credit score updated, unfortunately, we are unable to do so. OppFi is not a credit reporting agency, rather, we are a servicer and data furnisher. Credit scores are in no way calculated by OppFi. The information regarding Mr. ***** account has been confirmed reporting accurate, therefore, no changes will be made on Mr. ***** credit report.
  

  We hope this resolves Mr. ***** concern, but if there are additional questions, please reach out to OppFi at ************** or to me directly at *****************.
  
  Sincerely, 
  
  *************************
  Regulatory Complaints Analyst 
  Opportunity Financial, LLC

  
  

• Initial Complaint

  05/05/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I had a loan with Opploans. At the beginning of the month I paid it off. I paid a monthly payment and a couple days later was able to pay the payoff amount to pay off the loan. My monthly payment did not clear air first because of an account number issue, but cleared within a day or two after. Later, thinking. I was paid off, they tried to take another payment. They said because some other processing company did not inform them of the cleared payment within three days, I was charged another month. The website advertised a payoff amount which was the true payoff at that moment.Just another hidden contract language so they can sell your account to collectors after you payed it off. To say it is not paid off when all intended payments cleared is robbery.

  

  Business response

  05/10/2022

  May 09, 2022
  
  Re: BBB Complaint ********
  
  This is the response Opportunity Financial, LLC (OppFi) to the Better Business Bureau regarding a complaint referenced as ******** (the Complaint)made by ************************* on May 06, 2022. In the Complaint, **************** asserts that he was charged an additional month after paying off the loan.  For resolution, **************** has requested a billing adjustment.
  We take all complaints seriously, as we strive to provide exceptional service at every touchpoint. In response to the Complaint, we have conducted a thorough investigation.According to our records, **************** has received two loans from OppFi, which are paid in full.
  **************** secured his most recent loan, February 03, 2022, in the amount of $2,00.00, which required a total of nine monthly payments in the amount of $388.78, with the first payment due on March 01, 2022. Mr. ******* first payment due on March 1, 2022, was successful.  He contacted OppFi on April 01,2022, to advise that he removed all his money from the checking account OppFi had on file and that the payment due that day, would not process successfully and wanted to make a debit card payment. The representative advised that if he makes a debit card payment and the scheduled *** payment clears, he will not receive a refund for the debit card payment, but that the payment would be allocated to his next scheduled payment.  He understood and was transferred to the automated system to process his debit card payment.
  **************** contacted OppFi, on April 02, 2022, and advised that the *** payment scheduled for April 01, 2022,cleared and he wanted a refund for one of the payments.  The representative advised that if the payment clears, he will not receive a refund, that the payment will be applied to his scheduled payment due on May 01, 2022.  **************** stated that he was going to file a discrepancy with his bank and ended the call.   
  On May 05, 2022, **************** contacted OppFi again stating that he paid off his loan in full and was being charged an additional month.  The representative advised that the payment made on April 01, 2022, did not clear and informed *************** that his bank has 3 business days to process a payment.  The representative also stated that the payoff amount of $1,340.29 would have been the correct payoff amount had the payment on April 01, 2022, cleared.  **************** disagreed and stated he was going to file a complaint with the Better Business Bureau.  The call ended.
  In his Complaint, **************** stated that he paid his loan in full and was charged for an additional month.  On April 01, 2022, **************** had a payment in the amount of $388.78 due, he contacted OppFi to make a debit card payment for the scheduled payment due to removing all the funds from the bank account OppFi had on file.  The representative advised that if the schedule *** payment and the debit card payment clears, he will not receive a refund, however the additional payment would be reallocated to future payments.  On April 06, 2022,**************** went online to pay the loan in full.   The payoff amount **************** received was $1,340.29, due to the debit card payment he made on April 01, 2022.  On April 28, 2022, the debit card payment he made on April 01, 2022, in the amount of $388.78 was returned by his bank,leaving him with a remaining balance of $447.81(the returned payment in the amount of $388.78 and the accrued interest in the amount of $59.03).
  Regarding Mr. ******* resolution to adjust his billing.  We are unable to do so as stated above, due to his bank reversing the debit card payment he made on April 01, 2022, **************** was left with a remaining balance in the amount of $447.81.  The balance has been paid and the loan is paid in full.
  
  We hope this resolves all concerns, but if you have additional questions, please reach out to OppLoans at ************** or me directly at ****************.
  Sincerely,
  ***********************
  Regulatory Compliance Associate
  Opportunity Financial, LLC
  
  
  

• Initial Complaint

  04/27/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  On March 18, 2022 I received the following email from OppLoans. Subject: Denial Notice ineligiible Dear Customer:You are currently not eligible to enter into a loan transaction in the State of Nevada because your current gross monthly income, total maximum monthly payment amount of all outstanding loans, and gross monthly obligations results in an eligible maximum monthly payment amount that is less than the minimum allowed by the Act for title loan transactions. State law and rules issued by the Nevada Financial ********************* state that: A licensee may not enter into a deferred deposit loan or high-interest loan transaction if the customer's gross monthly income and the customer's total maximum monthly payment amount of all outstanding loans results in an eligible maximum monthly payment amount that is less than the minimum allowed by the Act.Please visit the licensee or licensees from whom you have any outstanding loans. They will assist you in closing the loans.If you cannot recall the licensee or licensees from whom you have outstanding loans, or otherwise need assistance, you may call ************** (1-833-44-NVLDS). To assist us in expediting your request, please have your most recent loan transaction number available when you call. Written requests for information may be sent to: *****************, LLC ATTN: NVLDS ************** ************************************************************************************************* have never engaged in any business discussion, relation or inquiry of any kind with OppLoans. Without getting into the specific, articles and sections of the law which I am very familiar with - This is a clear and blatant violation of consumer protection laws afforded to individuals by the Consumer Financial ***************** better known as the Bureau among many other violations of consumer protection laws. I demand an explanation. My legal team and I are ready and will not hesitate to seek legal action immediately.

  

  Business response

  04/28/2022

  April 28,2022
  Re: BBB Complaint #********
  To whom it may concern:
  This is the response of Opportunity Financial, LLC (OppFi) to the Better Business Bureau complaint referenced as ******** (the Complaint) made by *********************** on April 27, 2022. In the Complaint, ************** asserts that he received an email stating he was ineligible for a loan within the State of Nevada due to monthly income and has stated that he has never engaged in any business with OppFi.  For resolution, ************** is requesting a correction to his credit report along with compensation for damages for reporting to credit agencies.
  ************ (FinWise) is a ****-insured, Utah chartered bank. FinWise Bank contracts with Opportunity Financial, LLC (OppFi) to offer small-dollar installment loans to consumers with less than perfect credit history. In this relationship, FinWise is the lender and OppFi is the technology provider. FinWise originates the loan and provides funds to the consumer. OppFi is contracted to provide the application platform facilitating loan origination for FinWise, as well as services the loan on behalf of FinWise after the origination. As a ****-insured, Utah chartered bank, ******************* regulators are the **** and *************** of Financial Institutions (UDFI).
  We take all complaints seriously, as we strive to provide exceptional service at every touchpoint. In response to the complaint, we have conducted a thorough investigation and according to our records, ************** received this email in error.  We ask that he please disregard the email stating ineligibility or notification of a declined application.  It was sent due to an inadvertent computer error and was not intended for **************. A correction email was also sent to ************** on March 18, 2022, advising that the email was indeed sent in error.
  ************** does not currently have any loans with OppFi. He previously applied in July 2019,and February 2022, to which no loans were received. Unfortunately, we were unable to approve either of those applications, and a Notice of Adverse Action was sent to him explaining the reason for the denials.  OppFi sincerely apologizes for the email sent to ************** and for any unnecessary inconvenience or confusion this may have caused him.
  Regarding the request for correction to the credit report, this email error did not result in any review or pulled credit.  As far as the request for compensation for damages for reporting to credit agencies, as stated,this email error did not result in any reporting to the credit bureaus. It simply was sent in error, and we are unable to accommodate the request for compensation,as previously mentioned, this email error did not result in any negative reporting or any pull of credit.  We hope this resolves Mr. ****** concern, but if there are additional questions, please reach out to OppFi at ************** or to me directly at ******************.
  
  Sincerely, 
  *****************************
  Senior Regulatory Compliance Associate
  Opportunity Financial, LLC

• Initial Complaint

  04/22/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  In accordance with the Fair Credit Reporting act. The List of accounts below has violated my federally protected consumer rights to privacy and confidentiality under 15 USC ****. *******/Finwise Account# ******, has violated my rights. 15 U.S.C **** section 602 A. States I have the right to privacy.15 U.S.C **** Section 604 A Section 2: It also states a consumer reporting agency cannot furnish a account without my written instructions 15 ***********. (a)(5) Section States: no consumer reporting agency may make any consumer report containing any of the following items of information Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years.15 U.S.C. ****s-2 (A)(1) A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.

  

  Business response

  04/25/2022

  April 25, 2022

  
  Re:BBB Complaint ******** 

  
  To whom it may concern:

  
  This is the response of Opportunity Financial,LLC (OppFi) to the Better Business Bureau complaint referenced as ******** (the Complaint)made by ********************* on April 22, 2022. In the Complaint, ************ asserts that a consumer reporting agency cannot furnish an account without written notice,as well as states inaccurate information is being reported. For resolution, *********** has requested a correction to his credit report as well as the tradeline to be removed.  
  ************ (FinWise) is a ****-insured, **** chartered bank. ************ contracts with Opportunity Financial, LLC (OppFi) to offer small-dollar installment loans to consumers with less than perfect credit history. In this relationship, FinWise is the lender and OppFi is the technology provider. FinWise originates the loan and provides funds to the consumer. OppFi is contracted to provide the application platform facilitating loan origination for FinWise, as well as services the loan on behalf of FinWise after the origination. As a ****-insured, **** chartered bank, ******************* regulators are the **** and **** Department of Financial Institutions (UDFI).
  We take all complaints seriously, as we strive to provide exceptional service at every touchpoint. In response to the complaint,we have conducted a thorough investigation and according to our records, ************ has received one loan (the subject of this complaint), from FinWise using the OppFi platform, which has an outstanding balance and has been written off.
  ************ obtained his loan on April 30, 2019, in the amount of $1,000.00, which required a total of twenty bi-weekly payments in the amount of $86.34, with the first payment due on May 10, 2019. ************ made twelve successful payments, and two unsuccessful payments. One payment was returned due to insufficient funds, and one payment was returned due to the bank account being frozen. Due to the last returned payment, OppFi did not initiate any further payments. ************** last successful payment was made on October 11, 2019, and due to non-payment thereafter, OppFi began sending emails regarding the status of ************** unsuccessful payments, and the status of his account. ************ never responded to any of the email communications and his account was written off on January 23, 2020, in the amount of $796.24.
  In the complaint, ************ asserts that inaccurate and improper information is being used and reported on his credit file. OppFis credit reporting team has received five indirect disputes on behalf of ************ between December 2021 and April 2022. Within those disputes, ************ has disputed ownership of loan, inaccurate information being reported on his credit file but did not specify what information is found to be inaccurate, and his most recent dispute was fraud.OppFis credit reporting team has responded to all disputes advising all information is found to be and reporting accurately. Please be advised that OppFi has confirmed that ************ is being reported as charged off with a balance of $796.00. With ************** recent dispute of fraud, a letter will be sent out to ************ advising of the necessary steps needed so OppFi can conduct a fraud investigation.  
  Regarding ************** request to remove the original tradeline entirely from his credit report, unfortunately, we are unable to do so. However, we have confirmed that Equifax was in fact reporting a duplicate tradeline, and as a result, OppFi has submitted an update with Equifax to have the duplicate tradeline to be removed.
  Additionally, OppFi is required by the Fair Credit Reporting Act to report accurate and complete information to credit bureaus unless we know or have reasonable cause to believe the information is inaccurate. For this reason, the original tradeline cannot be removed from your credit report. 
  We hope this resolves ************** concern, but if there are additional questions, please reach out to OppFi at ************** or to me directly at ******************.
  
  Sincerely, 
  
  *****************************
  Senior Regulatory Complaints Associate
  Opportunity Financial, LLC

  
  

• Initial Complaint

  04/20/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I am not liable for this debt Opportunity loan and do not have a contract with Opportunity loan . They do not provide me with the original application like I asked .

  

  Business response

  04/27/2022

  April 27, 2022
  
  Re: BBB Complaint # ********
  
  To Whom It May ********
  
  This is the response of Opportunity Financial, LLC (OppFi) to the Better Business Bureau referenced as ******** (the Complaint) made by ********************************* on April 20, 2022. In the Complaint, ************************** states that he disputes the debt and is not responsible. He states that OppFi has not provided him with validation of the debt. For resolution, ************************** has requested that the tradeline be removed from his credit report.
  
  At OppFi, we take all complaints seriously as we strive to provide exceptional service at every touchpoint. In response to the Complaint, we thoroughly researched the matter, and according to our records, ************************** obtained a line of credit (the subject of this complaint) from OppFi, which has been Settled.
  
  ************************** obtained a line of credit through OppFi for $2,000.00 on February 29, 2016.  He made three successful payments and the line of credit was paid in full.  On April 14, 2016, ************************** obtained another line of credit through OppFi for $2,150.00.  He made five successful payments, his payment due on July 22, 2016, was unsuccessful due to the bank account on file not being valid.  ************************* contacted OppFi on October 16,2021, to request a settlement.  The representative advised that he could settle the account for $800.00 and that offer is good for 30 days.  ************************* inquired if the representative would accept $500.00 to settle the debt and he was informed that $500.00 would not be acceptable.  After checking his bank account, ************************** agreed to pay the $800.00 to settle the debt.  The representative updated Mr.fournilliers email address and transferred him to the payment system.  ************************** made the $800.00 payment and the account was settled.
  
  In the Complaint, ************************** asserts that he disputes the debt and is not responsible and requested to have the tradeline removed from his credit report. OppFi credit reporting team has received fourteen disputes from **************************. In those disputes, ************************** has disputed late reporting, balance, inaccurate information but not specifying, and most recently fraud. Please be advised in the credit disputes received, ************************** provided personal information that matches the same information that he used when applying for the loan. OppFi credit reporting team has responded to all disputes stating all information is reporting accurately.
  
  Furthermore, ************************** acknowledged that he owed this debt on the call with OppFi on October 16, 2021. Also, the Line of Credit Disclosure Statement (The Agreement) was executed by ************************** on April 14, 2016. The Agreement is attached hereto. By signing the Agreement, ************************** acknowledged that he read, understood, and agreed to all the terms of the loan.
  
  Regarding Mr. ************ requested resolution, to remove the tradeline from his credit report, unfortunately, we are unable to do so, as we are required to report accurate and complete information to credit bureaus under the Fair Credit Reporting Act and to not adjust such information unless we know or have reasonable cause to believe that the information is inaccurate. Therefore, we are unable to remove this from his credit report.
  We hope this resolves Mr. ************ concerns,but if there are additional questions, please feel free to reach out to OppFi at ************** or to me directly at ****************.
  
  Sincerely, 
  
  ***********************
  Regulatory Complaints Associate
  Opportunity Financial, LLC
  

• Initial Complaint

  04/15/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I was in a hardship payment program with ******** and I recieved and email from them telling me the account was to be charged off if I did not make payment areangements. I contacted Opp Loans and they agreed to extend the deadline and set up a payment for April 4, 2022. The payment was made on April 4, 2021 as agreed which paid off the loan. I received a notification from Transunion today that the loan had been charged off and there was a $74.00 balance still owed.

  

  Business response

  04/18/2022

  April 18, 2022
  

  Re: BBB Complaint ********
  

  To whom it may concern:
  

  This is the response of Opportunity Financial, LLC (OppFi) to the Better Business Bureau complaint referenced as ******** (the Complaint)made by ********************* on April 15, 2022. In the Complaint, ************** asserts that she received an email from OppFi stating the account was going to charge-off if payment arrangements were not made. ************** states that she contacted OppFi and agreed to extend the deadline and set up a payment dated April 4, 2022. ************* asserts that payment was made as promised which paid off the loan,however, she received a notification from Transunion showing the loan had been charged-off with a $74.00 balance owed. For resolution, ************** has requested her credit report be updated.
  

  We take all complaints seriously, as we strive to provide exceptional service at every touchpoint. In response to the complaint, we have conducted a thorough investigation and according to our records, ************** has received five loans from OppFi. Four loans have been refinanced, and one loan (the subject of this complaint) has been paid in full and closed after charge-off.
  

  ************** secured her most recent loan by way of refinancing a previous loan on March 19, 2020. This loan was in the amount of $1,800.00 and required a total of 20 bi-weekly payments in the amount of $129.30, with the first payment due on April 2, 2020. ************** made 4 successful contractual payments between April 2, 2020 and May 14, 2020. The next 3 payments were made in varying amounts, and on July 8, 2020, a temporary hardship program was placed on Ms. ****** account. This temporary hardship program waived all previously unsatisfied interest and fees and reduced Ms. ****** payments by 50% to $64.65 for 90 days, continuing on a bi-weekly basis. On September 21, 2020, OppFi sent ************** an email regarding the upcoming expiration of the temporary hardship program. ************** then requested further assistance, and a permanent hardship was placed on her account effective October 1, 2020 through the remainder of her loan.
  

  ************** made steady payments until February 2021. Due to a period of nonpayment thereafter, OppFi began sending emails regarding the past due status of Ms. ****** account. ************** made inconsistent varying payments over the next several months. No payments were received in December 2021,January 2022, or February 2022.
  

  On February 28, 2022, OppFi sent ************** an email explaining that her account was close to being written off and urged that she needed to make a payment of $64.65 to bring the account back in good standing. No payment was received before another email was sent on March 2, 2022 explaining that ************* only had 7 more days to make a payment before her account would be written off.
  

  In the complaint, ************** states that OppFi agreed to extend the deadline provided when she set up a payment for April 4, 2022. According to our records, ************** and ************** contacted OppFi on March 8,2022 in response to the email and requested to set up payment arrangements. The representative advised ************** that ************** would need to authorize any ACH payments herself before setting up ACH payments with **************. ************** provided authorization for this payment arrangement and a promise of payment in full for the remaining balance of $74.74 was set to be paid on April 4, 2022. ************* inquired about the reporting of the account after the payment posts, and the representative advised it would be reported as paid in full.
  

  However, because ************** did not make the payment by March 9, 2022 as advised in the previous email, her account was written-off until the final payment was processed on April 4, 2022. At that time, Ms. ****** account was paid in full.
  

  On April 15, 2022, ************* called OppFi with ************** on the line to discuss an alert they received indicating that Ms. ****** account was being reported as charged-off with a balance of $74.00. ************** explained that the account should not be reporting as charged-off and the call was transferred to a supervisor. The supervisor confirmed there were no payments received between November 2021 through March 2022, and the account charged-off on March 9, 2022. ************** stated he was given an extension for a month to make the final payment, and the supervisor explained that in order to confirm what occurred, she would need to review the earlier calls and asked for the best contact number. ************** attempted to update the phone number on the account, and the supervisor correctly stated that ************** would need to authorize that change on her account or send in a ***** of *********************** became extremely frustrated and abruptly ended the call. Because Ms.****** authorization was not provided for the contact information to be updated,no return call was made.
  

  Regarding Ms. ****** requested resolution for a correction to be made to her credit report, our records confirm Ms. ****** loan was charged-off on March 9,2022 and paid off on April 4, 2022. Regarding the previous charge-off status,we are unable to remove this remark, as OppFi is required by the Fair Credit Reporting Act to report accurate and complete information to credit bureaus unless we know or have reasonable cause to believe the information is inaccurate. However, as a courtesy, we have filed an update which will reflect Ms. ****** account as paid and closed as of April 4, 2022. Please note that it may take the credit bureaus 3-5 business days to reflect this update.
  

  We hope this resolves Ms.****** concern, but if there are additional questions, please reach out to OppFi at ************** or to me directly at *****************.
  
  Sincerely, 
  
  *************************
  Regulatory Complaints Analyst 
  Opportunity Financial, LLC

• Initial Complaint

  04/06/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  15 U.S.C **** section 602 A. States I have the right to privacy.15 U.S.C **** Section 604 A Section 2: It also states a consumer reporting agency cannot furnish an account without my written instructions.15 *********** Without the prior consent of the consumer given directly to the debt collector or the express permission of a court of competent jurisdiction, a debt collector may not communicate with a consumer in connection with the collection of any debt.

  

  Business response

  04/07/2022

  This complaint is an exact duplicate of complaint ID ******** that was received at the same time.  

• Initial Complaint

  04/06/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am not liable for this debt with Opp Loans and do not have a contract. They did not provide me with the orginal application like I asked.

  

  Business response

  04/07/2022

  April 7, 2022
  
  Re: BBB Complaint # ********
  
  To Whom It May ********
  
  This is the response of Opportunity Financial, LLC (OppFi) to the Better Business Bureau referenced as ******** (the Complaint) made by ************************* on April 6, 2022. In the Complaint, ************** states that she disputes the debt and is not responsible. She states that OppFi has not provided her with validation of the debt. For resolution, ************** has requested that the tradeline be removed from her credit report.
  
  At OppFi, we take all complaints seriously as we strive to provide exceptional service at every touchpoint. In response to the Complaint, we thoroughly researched the matter, and according to our records, ************** received one loan (the subject of this complaint) from OppFi,which is outstanding and has been written off.
  
  ************** obtained her loan on November 17,2020, in the amount of $1,500.00, which required a total of twenty bi-weekly payments in the amount of $108.87, with the first payment due on December 4,2020. ************** made twelve successful payments, and four unsuccessful payments due to insufficient funds. ************** made her last successful payment on May 21, 2021, and due to non-payment thereafter, OppFi began sending emails regarding her returned payments, along with her account status. ************** never responded to the account status emails, therefore, OppFi began sending settlement emails. She never responded to the settlement emails, and her account was charged off on November 25, 2021, in the amount of $1,159.66.
  
  It was not until December 17, 2021, that ************* contacted OppFi regarding her account. On this call, ************** acknowledged this debt and wanted to know the balance so she can pay this off in full in January.She was advised that her balance was $1,159.66, and if she wanted this payment to be set up to process in January. ************** agreed and stated that she wanted the full amount of $1,159.66 to be processed on January 24, 2022. ************** confirmed the banking information that was currently on file with the bank account ending in x** xx2815 for the payment to be processed with. ************** was advised that the payment of $1,159.66 was set up to be processed on January 24, 2022, per her request. She then asked how this would be reported to the credit bureaus and was advised that once payment is processed and cleared, this would be updated to report to the credit bureaus as closed and paid. ************** asked if this would remove the late markers and was advised that OppFi is unable to remove past history, as the late markers are accurate, however, once payment has cleared, an update will be made stating that the account has been paid. Ms. ****** payment on January 24, 2022, was unsuccessful and returned due to insufficient funds, which is why her balance is still outstanding and still reporting on her credit file.
  
  In the Complaint, ************** asserts that she disputes the debt and is not responsible and requested to have the tradeline removed from his credit report. OppFi credit reporting team has received five indirect disputes on behalf of **************. All the disputes are regarding inaccurate information being reported but do not specify what information is found to be inaccurate.Each of these disputes was responded to in a timely manner, advising all information is found to be reported accurately. Please be advised that OppFi has verified that Ms. ****** account is accurately being reported as charged-off with a balance of $1,159.00, and this is accurately being reported with all bureaus.
  
  Furthermore, ************** acknowledged that she owed this debt on the call with OppFi in December 2021. Within that call, ************** did not request any validation of debt, nor did she dispute that this debt belonged to her. Also, the Installment Loan Agreement Promissory Note and Disclosure Statement (The Agreement) was executed by ************** on November 17, 2020. The Agreement is attached hereto. By signing the Agreement, ************** acknowledged that she read, understood, and agreed to all the terms of the loan.
  
  Moreover, ************** received an email from OppFi on March 18, 2022, stating she was ineligible for a loan within the ***************. This was sent to an inadvertent computer error and not intended for *************; therefore, a correction email was sent to her as well on March 18, 2022,asking for her to disregard this email error.
  
  Regarding Mr. ****** requested resolution, to remove the tradeline from her credit report, unfortunately, we are unable to do so, as we are required to report accurate and complete information to credit bureaus under the Fair Credit Reporting Act and to not adjust such information unless we know or have reasonable cause to believe that the information is inaccurate.Therefore, we are unable to remove this from her credit report.
  
  We hope this resolves Ms. ****** concerns, but if there are additional questions, please feel free to reach out to OppFi at ************* or to me directly at ******************.
  
  Sincerely, 
  
  *****************************
  Senior Regulatory Complaints Associate
  Opportunity Financial, LLC
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩