ComplaintsforOppLoans

• Initial Complaint

  04/05/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I have been paying on this loan to their 3rd party collector for years - I have now paid **** dollars over the balance and now I think I'm paying their collection agent fees? They don't even lend in my state anymore and I just want to know if there is any way to make this end. I've paid WAY over the principal by now.

  

  Business response

  04/13/2022

  April 13, 2022
  

  Re: BBB Complaint ********
  

  To whom it may concern:
  

  This is the response of Opportunity Financial, LLC (OppFi) to the Better Business Bureau complaint referenced as ******** (the Complaint) made by *************************** on April 5, 2022. In the Complaint, ******************** asserts that she has been making payments to a third-party collector on behalf of this account for several years, and she states she has paid well over the principal balance. For resolution, ******************** is looking to be finished with the payments, as she states she has paid $1,200 more that what the loan was taken for.
  

  At OppFi, we take all complaints seriously, as we strive to provide exceptional service at every touchpoint. In response to the complaint, we have conducted a thorough investigation and according to our records, ******************** has received thirteen loans from OppFi. Five loans have been paid off, seven loans have been refinanced, and one loan (the subject of this complaint) has been written off.
  

  ******************** secured her most recent loan on October 1, 2018 in the amount of $3,000.00, which required a total of 9 monthly payments in the amount of $482.39, with the first payment due on November 1, 2018. ********************* first payment was attempted on December 1, 2018 but was returned due to the payment being stopped. She then made payments of varying amounts in January, March, April, June, July, and September of 2019. Due to nonpayment thereafter, OppFi began sending emails regarding the status of ********************** account. ******************** did not make any additional payments during that time, and her account was written off on January 6, 2020. Then, in March 2020, a third-party agency began making payments on behalf of ********************** account. As of todays date, the third-party relationship is still active, and they continue making payments on her behalf.
  

  In the Complaint, ******************** states she feels she has paid well over the principal balance of her loan and wishes to be done making payments. OppFi has confirmed with the third party that the most recent payment was received in the amount of $100.00 for March 2022 and the balance owed on ********************** account is currently $1,154.52. The remaining balance of $1,154.52 includes $350.00 in attorney fees, and interest is no longer accruing.
  

  Regarding ********************* requested resolution about the balance owed, please be advised that any current and future payment arrangements should continue to be made via the third-party agency. OppFi has contacted the agency regarding a possible change in ********************* current payment arrangement. It was confirmed that the balance due and owing at this time is accurate, however, in response to ********************** request, the third-party agency has offered to arrange four separate payments in the amount of $200.00 per month to close out the balance owed. This means, if accepted, ******************** could pay a total of $800.00 over four months, rather than the full $1,154.52 owed. If ******************** would like to accept the alternate arrangement, we ask that she contact the appropriate third-party at her earliest convenience.
  

  We hope this resolves ********************* concern, but if there are additional questions, please reach out to OppFi at ************** or to me directly at *****************.
  
  Sincerely, 
  
  *************************
  Regulatory Complaints Analyst 
  Opportunity Financial,LLC

• Initial Complaint

  03/23/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  OppLoans emailed me a denial notice on March 18th 2022 for a loan in ******. I have never applied for a loan through their service, and I have never lived in or even visited ******. I asked for clarity, especially since I was concerned about my identity being stolen and the denial negatively impacting my credit. OppLoans stated that the notice was sent in error and not meant for me. I still do not know how the company got my email address, if the application was fraudulent, or if I will experience any negative consequences due to the fraud or error from OppLoans.

  

  Business response

  03/24/2022

  March 24, 2022
  Re: BBB Complaint #********
  To whom it may concern:
  This is the response of Opportunity Financial, LLC (OppFi) to the Better Business Bureau complaint referenced as ******** (the Complaint) made by ************************* on March 23, 2022. In the Complaint, ******************** asserts that she received an email stating she was ineligible for a loan within the ***************. ******************** acknowledges receipt of the correction email stating it was received in error; however, would like further clarity on how her information was obtained and to ensure there are no negative consequences surrounding the email in relation to fraud. 
  We take all complaints seriously, as we strive to provide exceptional service at every touchpoint. In response to the complaint, we have conducted a thorough investigation and according to our records, ******************** did in fact receive an email from OppFi in error and on the same day received a correction email to the error made in her receipt.  ******************** applied for and was subsequently denied for a loan, June 5, 2019 through advertisement with Lending Tree.  There are no active loans on this account, or anything negatively impacting her credit report associated with a loan serviced by OppFi. There was no fraudulent activity stemming around this email error. 
  We hope this resolves Ms. ********* concerns, but if there are additional questions, please reach out to OppFi at ************** or to me directly at ************************************************.
  Sincerely, 
  *******************************
  Sr. Compliance Manager 
  Opportunity Financial, LLC
  
  

  Customer response

  03/29/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  03/20/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On 2/15/22, I contact OPPLOANS to discuss a possible settlement for my account. After talking with the representative over the phone, I was offered a settlement of $1500 in order to settle my account. I paid this amount and very soon after I received a letter from OPPLOANS confirming that my account now has a $0.00 balance. I'm enclosing the letter I received from them as supporting documentation. The issue I have is they are reporting false information on my credit report by stating I still have a $2200 or so balance on this account. For all tense and purposes I legally settled this debt and the subsequent letter I have received from them validates this claim. By continuing to report that I have a $2200 on this account OPPLOANS is reporting false information to the credit agencies. I want them to immediately report correct information on my credit report by either showing I have a $0.00 balance or by just removing their entry from my credit report.

  

  Business response

  03/22/2022

  March 22, 2022
  Re:BBB Complaint #********
  To whom it may concern:
  This is the response of Opportunity Financial,LLC (OppFi) to the Better Business Bureau complaint referenced as ******** (the Complaint) made by ***************************** on March 18, 2022. In the Complaint, ***************** asserts that his credit report is not reflecting accurately and still shows an amount owed despite settling the account.  ****************** is requesting a correction to his credit report.
  We take all complaints seriously, as we strive to provide exceptional service at every touchpoint. In response to the complaint,we have conducted a thorough investigation and according to our records, ***************** settled his account through a *********************** on February 14,2022.  The credit reporting team has filed an update with the credit bureaus, which will reflect Mr. ******** account as settled for less than the balance owed after charge off as of February 14, 2022.  This update may take the credit bureaus 3-5 business days to reflect.
  We hope this resolves Mr. ******** concern, but if there are additional questions, please reach out to OppFi at ************** or to me directly at ************************************************.
  
  Sincerely, 
  
  *******************************
  Sr. Compliance Manager 
  Opportunity Financial, LLC

• Initial Complaint

  03/18/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I received a suspicious email. I did not try to get an additional loan other than the one I have with this company. I do not live nor ever lived in ******. Tried to call every number associated with Opploans and every single number I called gave me the off the hook tone. I cant get a hold of anyone to ask if someone tried to take a loan in my name.

  

  Business response

  03/24/2022

  March 24, 2022
  

  Re: BBB Complaint ********
  

  To whom it may concern:
  

  This is the response of Opportunity Financial,LLC (OppFi) to the Better Business Bureau complaint referenced as ******** (the Complaint) made by ***************************** on March 18, 2022. In the Complaint, ******************** asserts that she received a suspicious email stating she was ineligible for a loan within the state of Nevada due to monthly income. ******************** attached the email to her Complaint for reference. ******************** states she did not apply for another loan and she has never lived in ******, yet she has been unable to reach anybody regarding this email. For resolution, ******************** is requesting an explanation of this email assuring her account and credit has not been impacted.
  

  ************ (FinWise) is a ****-insured, **** chartered bank. ************ contracts with Opportunity Financial, LLC (OppFi) to offer small-dollar installment loans to consumers with less than perfect credit history. In this relationship, FinWise is the lender and OppFi is the technology provider. FinWise originates the loan and provides funds to the consumer. OppFi is contracted to provide the application platform facilitating loan origination for FinWise, as well as services the loan on behalf of ******* after the origination. As a ****-insured, **** chartered bank, ******************* regulators are the **** and **** Department of Financial Institutions (UDFI).
  

  We take all complaints seriously, as we strive to provide exceptional service at every touchpoint. In response to the complaint,we have conducted a thorough investigation and according to our records, ******************* received this email in error. We ask that she please disregard the email stating ineligibility or the notification of a declined application. It was sent due to an inadvertent computer error and not intended for *******************.
  

  ******************** does, however, have a current loan with OppFi in good standing opened as of August 5, 2021. The email received in error is not associated with that loan and we extend our apologies for receipt of this email. We sincerely apologize for any unnecessary inconvenience or confusion this has caused as a result, especially with the inability to speak with someone directly at the time of her calls.
  

  We hope this resolves Ms. ********* concern, but if there are additional questions, please reach out to OppFi at ************** or to me directly at *****************.
  
  Sincerely, 
  
  *************************
  Regulatory Complaints Analyst 
  Opportunity Financial, LLC

• Initial Complaint

  03/18/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  EMAIL SENT: 03/18/2022 @ 01:37 PM PTS RE: DENIAL NOTICE - INELIGIBLE IN *************** Mailed by: ******.em.opploans.com Signed by: em.opploans.com I do not live in the *************** nor did I apply for a loan. I'm not a licensee. I emailed and called all contact numbers provided in email, both phone numbers ************* and ************) were non-working, and email was denied *********************************

  

  Business response

  03/20/2022

  March 20, 2022
  Re:BBB Complaint #********
  To whom it may concern:
  This is the response of Opportunity Financial,LLC (OppFi) to the Better Business Bureau complaint referenced as ******** (the Complaint) made by ********************* on March 18, 2022. In the Complaint, *************** asserts that she received an email stating she was ineligible for a loan within the *************** due to monthly income.  **************** is requesting acknowledgment of this false application for a loan.
  ************ (FinWise) is a ****-insured, **** chartered bank. ************ contracts with Opportunity Financial, LLC (OppFi) to offer small-dollar installment loans to consumers with less than perfect credit history. In this relationship, FinWise is the lender and OppFi is the technology provider. FinWise originates the loan and provides funds to the consumer. OppFi is contracted to provide the application platform facilitating loan origination for *******, as well as services the loan on behalf of ******* after the origination. As a ****-insured, **** chartered bank, ******************* regulators are the **** and **** Department of Financial Institutions (UDFI).
  We take all complaints seriously, as we strive to provide exceptional service at every touchpoint. In response to the complaint,we have conducted a thorough investigation and according to our records, *************** received the email in error.  We ask that she please disregard the email stating ineligibility or the notification of a declined application.  It was sent due to an inadvertent computer error and not intended for ****************. 
  **************** does have a current loan with OppFi in good standing opened as of February 1, 2022. The email received in error is not associated with that loan and we extend our apologies for receipt. We would also like to extend our apologies for any inconvenience this has caused, especially with the inability to speak with someone directly for assistance at the time of her calls.
  We hope this resolves **************** concern, but if there are additional questions, please reach out to OppFi at ************** or to me directly at ************************************************.
  
  Sincerely, 
  
  *******************************
  Sr. Compliance Manager 
  Opportunity Financial, LLC

• Initial Complaint

  03/18/2022

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  Received an email with the subject line "Denial Notice Ineligible." The info says that I can not "enter into a loan transaction in the ***************." Since I didn't apply for a loan through OppLoans or ANYONE in ******, this is simply a company trying to get me to ask for a loan. I am also emailing their company separately.

  

  Business response

  03/19/2022

  March 19, 2022
  Re:BBB Complaint #********
  To whom it *** concern:
  This is the response of Opportunity Financial,LLC (OppFi) to the Better Business Bureau complaint referenced as ******** (the Complaint) made by *********************** on March 18, 2022. In the Complaint, *************** asserts that she received an email stating she was ineligible for a loan within the *************** due to monthly income.  **************** is requesting discontinuance of any further advertisement or email. 
  We take all complaints seriously, as we strive to provide exceptional service at every touchpoint. In response to the complaint,we have conducted a thorough investigation and according to our records, *************** received the email in error.  We ask that she please disregard the email stating ineligibility or notification of a declined application.  It was sent due to an inadvertent computer error and not intended for ****************. 
  **************** does not currently have a loan with OppLoans. In order to ensure **************** is removed from any further potential advertisement; we respectfully ask if there is possibly any other email outside of the ************************ that *** be in our system.  Currently, our search did not find any other email or information tied to ****************.  We would like to extend our apologies for any inconvenience this has caused in receiving this email in error
  We hope this resolves ****************** concern, but if there are additional questions, please reach out to OppFi at ************** or to me directly at ************************************************.
  
  Sincerely, 
  
  *******************************
  Sr. Compliance Manager 
  Opportunity Financial, LLC

  Customer response

  03/29/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  

  Hi.

   

  OppLoans did email me that the email was sent in error. Im thankful for them responding so quickly.

   

  Sincerely,

  ***********************

  Senior Business Support Specialist

   

  ******** Cooperative Fish and Wildlife Research Unit

  *********************************

  ***************************

  1111 E *****************

  302 ******************************** Building

  ********, **  65211

  Phone   ************

  Cell         ************

  Fax         ************

  *****************************

• Initial Complaint

  03/18/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I received and email that a loan was applied for. I have tried to call and send an email but yet to no response from Opploans. I am seeking more information as to whom applied and if my SSN was used. To have my account closed

  

  Business response

  03/19/2022

  March 19, 2022
  Re: BBB Complaint #********
  To whom it may concern:
  This is the response of Opportunity Financial, LLC (OppFi) to the Better Business Bureau complaint referenced as ******** (the Complaint) made by *********************** on March 18, 2022. In the Complaint, ****************** asserts that he received an email stating that a loan was applied for in his name.  ****************** is requesting information as to whom applied and if his SSN was used and for the account to be closed. 
  ************ (FinWise) is a ****-insured, **** chartered bank. ************ contracts with Opportunity Financial, LLC (OppFi) to offer small-dollar installment loans to consumers with less than perfect credit history. In this relationship, FinWise is the lender and OppFi is the technology provider. FinWise originates the loan and provides funds to the consumer. OppFi is contracted to provide the application platform facilitating loan origination for *******, as well as services the loan on behalf of ******* after the origination. As a ****-insured, **** chartered bank, ******************* regulators are the **** and **** Department of Financial Institutions (UDFI).
  We take all complaints seriously, as we strive to provide exceptional service at every touchpoint. In response to the complaint, we have conducted a thorough investigation and according to our records, ****************** received the email in error.  We ask that he please disregard the email stating ineligibility or notification of a declined application.  It was sent due to an inadvertent computer error and not intended for ******************.  
  ****************** does not currently have a loan with OppLoans and previously only applied in February 2020 to which no loan was received at that time.  
  Regarding the request for information surrounding this assertion of a loan applied for in ************ name.  We sincerely apologize for the inconvenience this email error has caused, but we can confirm no application was created, received or any of his personal information such as his SSN was utilized to contribute to this email error. 
  We hope this resolves ************ concern, but if there are additional questions, please reach out to OppFi at ************** or to me directly at ************************************************.
  Sincerely, 
  *******************************
  Sr. Compliance Manager 
  Opportunity Financial, LLC
  
  

• Initial Complaint

  03/18/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  RECIEVED AN EMAIL 3/18/22 STATING THAT, "*************** because your current gross monthly income, total maximum monthly payment amount of all outstanding loans, and gross monthly obligations results in an eligible maximum monthly payment amount that is less than the minimum allowed by the Act for title loan."I NEVER APPLIED FOR A LOAN WITH THEM AND ALL OF THERE NUMBERS ARE ALWAYS BUSY OR HANG UP ON ME BEFORE I GET A CHANCE TO SPEAK.************** (800) 990-9130

  

  Business response

  03/19/2022

  March 19, 2022
  Re:BBB Complaint #********
  To whom it may concern:
  This is the response of Opportunity Financial,LLC (OppFi) to the Better Business Bureau complaint referenced as ******** (the Complaint) made by *********************** on March 18, 2022. In the Complaint, *************** asserts that he received an email stating he was ineligible for a loan within the *************** due to monthly income.  **************** is requesting correction to his credit report along with discontinuance of any further advertisement. 
  ************ (FinWise) is a ****-insured, **** chartered bank. ************ contracts with Opportunity Financial, LLC (OppFi) to offer small-dollar installment loans to consumers with less than perfect credit history. In this relationship, FinWise is the lender and OppFi is the technology provider. FinWise originates the loan and provides funds to the consumer. OppFi is contracted to provide the application platform facilitating loan origination for *******, as well as services the loan on behalf of ******* after the origination. As a ****-insured, **** chartered bank,FinWises ********** regulators are the **** and **** Department of Financial Institutions (UDFI).
  We take all complaints seriously, as we strive to provide exceptional service at every touchpoint. In response to the complaint,we have conducted a thorough investigation and according to our records, *************** received the email in error.  We ask that he please disregard the email stating ineligibility or notification of a declined application.  It was sent due to an inadvertent computer error and not intended for ****************. 
  **************** does not currently have a loan with OppLoans and previously only applied in February 2021 to which no loan was received at that time due to never completing the application for processing.  We have removed **************** from all future advertisements and we sincerely apologize for the email sent in error.   We also would like to extend our apologies for any inconvenience this has caused with the inability to speak with someone directly for assistance at the time of his calls.
  Regarding the request of correction to the credit report, this email error did not result in any review or pulled credit.  It simply was sent in error.  We hope this resolves Mr. ******* concern,but if there are additional questions, please reach out to OppFi at ************* or to me directly at ************************************************.
  
  Sincerely, 
  
  *******************************
  Sr. Compliance Manager 
  Opportunity Financial, LLC

• Initial Complaint

  03/18/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I received a W2 from Veritex in January. However I have never worked for them I dont know how they got my information and today I received an email from opploans about loan denial. I have not applied for any loan with OPPLOANS. And at the end of the email it was marked Veritex.

  

  Business response

  03/19/2022

  Hello ****************,

  OppLoans, **** is in receipt of your complaint, however, we have no information in our system that match the information you supplied in your complaint with the BBB.  Would you be willing to provide us with the address the email was sent? Once received, we will be happy to investigate this concern for you. 

   

  Respectfully, 

  *******************************

  Sr. Compliance Manager

• Initial Complaint

  03/15/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have an account with the lender to help rebuild my recredit. I make my $257 payments ontime and through my online portal and after receiving some extra money I made a $1200 in Feb 2022 I was reported 2 weeks later to the credit Bureau as 33 days late. I called the company on several different occasions for assistance with correcting this issue and was lied to an told a supervisor would call me back and never received a call. This company punishes you for paying off your loan. They was you to keep it an incur interest. BEWARE. I would like the late payment removed from me credit and to warn people of their treatment of customers who pay their bills.

  

  Business response

  03/17/2022

  March 17, 2022
  
  Re: BBB Complaint: ********
  
  This is the response of Opportunity Financial, LLC ("OppFi") to the Better Business Bureau complaint # ******** made by ******************************* on March 15, 2022.In the complaint, ****************** states she made a higher payment and was reported 33 days late to the credit bureaus and doesnt understand as to why she was reported late. She also stated that she was advised a supervisor would contact her back and has not received a call. For resolution, she has requested a correction to her credit report.
  
  At OppFi, we take all complaints seriously and strive to provide exceptional service at every touchpoint. In response to this complaint, we thoroughly researched the matter,and according to our records, ****************** has received six loans from OppFi.One loan (the subject of this complaint) is current, while the other five loans were refinanced.
  
  ****************** received her current loan on October 13, 2021, in the amount of $3,000.00 which required a total of twenty bi-weekly payments in the amount of $257.92, with the first payment due on October 21, 2021. ****************** made nine successful payments, and one payment was unsuccessful and returned. The unsuccessful payment was for her February 10, 2022, payment. This payment was returned due to ****************** requesting the bank to stop the payment. Due to the payment being returned and her missing her February 24, 2022, payment, OppFi began sending ****************** emails regarding her account status. She then made a payment on March 15, 2022, which is the latest payment posted to her account.
  
  In the complaint,****************** stated that she made a higher payment, which is accurate, she made an extra payment on January 19, 2022, in the amount of $1,332.00, which posted to her account. As mentioned above, her February 10, 2022, payment was unsuccessful due to ****************** requesting the bank to stop the payment, she also missed her February 24, 2022, payment. Due to her missing her February payments her account was past due, however, since ****************** made a payment on March 15,2022, and since her account was not thirty days past due without a payment, the payment made on March 15, 2022, brought her account back to an active status. Due to this payment, she has not been reported as late to the credit bureaus. *********** next contractual payment is due on March 24, 2022, and if she continues to make her contractually scheduled payments in full by the due date, this loan will mature on July 14, 2022.
  
  Additionally, OppFis credit reporting team has not received any disputes from ****************** regarding the late reporting. Please be advised that OppFi has verified that ****************** is currently being reported as current with no late periods, and this is reflected with all credit bureaus.
  
  Regarding ************ requested resolution to update her credit report, there is no updates needed to be made, as OppFi has verified that no late reporting has been reported.However, if ****************** is stating that she is showing anything differently, OppFi requests for her to send a copy of her credit report showing that she was reported late to **************************************.
  
  As for, ****************** stating that she was advised that a supervisor would contact her back and no one has, we truly apologize for any inconvenience this issue may has caused her, we value our customers and understand how important it is to offer exceptional service.  ****************** will be receiving a call from a supervisor today, March 17, 2022.
  
  We hope this resolves all concerns, but if you have additional questions, please reach out to OppLoans at ************** or me directly at ******************.
  
  Sincerely,
  
  *****************************
  Senior Regulatory Compliance Associate
  Opportunity Financial, LLC
  
  
  
  
  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩