We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Credit Reporting Agencies

TransUnion LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Reporting Agencies.

Important information

  • Customer Complaint:
    Effective March 1st, 2009, the BBB of Chicago and Northern Illinois will be handling and processing complaints for TransUnion, LLC. Any claims prior to that date that have been handled by the BBB of Metro Washington D.C. and Eastern Pennsylvania will be processed at that BBB. All future complaints will be transferred to the BBB of Chicago for processing.


Complaints

This profile includes complaints for TransUnion LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

TransUnion LLC has 18 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 18,683 total complaints in the last 3 years.
    • 5,517 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/30/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently noticed on my Transunion and Experian Credit Report several inaccurate reporting of late payments of June,July,August and September 2024 *********** account as being late which was paid early and on time. According to the **** my account isnt reported fairly and must be corrected as current or deleted.

      Business Response

      Date: 05/02/2025

      Attached 

      Customer Answer

      Date: 05/02/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ****** ********

    • Initial Complaint

      Date:04/29/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently reviewed my credit report and noticed my credit has been compromised and I am a victim of identity theft. This account does not belong to me and is extremely damaging to my credit and is preventing me from attaining credit. Please remove this from my credit report.***************** SYSTEM Account Number: *************

      Business Response

      Date: 05/01/2025

      See doc attached

      Customer Answer

      Date: 05/02/2025

       
      Complaint: 23266002

      I am rejecting this response because:
      I want this account removed immediately as it is in violation of 15 U.S.C. 1692g, therefore it needs to be removed promptly.
      Sincerely,

      ******** ****

    • Initial Complaint

      Date:04/29/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently reviewed a copy of my credit report and seen That I have neem a victim of identity theft I do not recognize this account please remove this from my credit report they are affecting me from obtaining credit. CREDENCE RM amount 238. second account PORTFOLIO RC amount $ 711. third account PORTFOLIO RC $ 496. fourth account TRUEACCORD C amount $ 286. fifth account CREDENCE RESOURCE MANA $ 238.

      Business Response

      Date: 05/02/2025

      Please see attached

      Customer Answer

      Date: 05/03/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** *****

    • Initial Complaint

      Date:04/29/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      *** contacted each company listed, and the majority have no record of me in their system. How can they claim to have a valid business reason to pull my credit if they don't even know who I am? As a result, multiple fraudulent hard inquiries have appeared on my **** credit report. These inquiries are all the result of fraud and identity theft.Ive attached my Identity Theft Report from the ************************ (***) as evidence, confirming that these inquiries are indeed fraudulent. This complaint is submitted under the Fair Credit Reporting Act (FCRA) 605B (15 U.S.C. 1681c-2), requesting that you, as the credit reporting agency, block any fraudulent information on my consumer credit report within 4 business days of receiving this notice.The following items do not belong to me and are a direct result of unauthorized fraud and identity theft.

      Business Response

      Date: 05/02/2025

      Attached

      Customer Answer

      Date: 05/02/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******* *****

    • Initial Complaint

      Date:04/29/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ENSURE THE FOLLOWING FRAUDULENT HARD INQUIRIES ARE PERMANENTLY DELETED FROM MY CREDIT REPORT... FACTUAL DATA 7/16/24, ROCKET MORTG 7/16/24, FACTUAL DATA 6/25/24, CREDCO 6/11/24, CREDCO 1/10/24, CREDCO 1/10/24, TD AUTO FIN 7/29/23, WFBNA AUTO 7/29/23, JPMCB AUTO 7/29/23.

      Business Response

      Date: 05/02/2025

      Attached

      Customer Answer

      Date: 05/02/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** Tata

    • Initial Complaint

      Date:04/29/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am invoking my legal rights under:FCRA 609(a): I have the right to a full disclosure of the sources, procedures, and contractual relationships used to verify every single account reported on my file.FCRA 611(a)(1)(A): Any item of information that is incomplete, inaccurate, unverifiable, outdated, or reported without proper documentation must be removed or corrected within 30 days, and no later than 4 business days upon discovery that such item cannot be fully verified.FCRA 602(A): The law is intended to ensure the utmost accuracy, fairness, and privacy of consumer information. Failing to do so is not just a procedural errorits a violation of federal law.FCRA 623(b): If a furnisher cannot provide FULL verification, including contracts bearing my wet signature and full transactional history, they must inform the bureau to delete the item.CFPB Bulletin *******: Reinforces that data furnishers and CRAs must conduct meaningful investigations and not rely on automated templates or rubber-stamp procedures. Here is what I am demanding:1.Immediate deletion of ALL negative and derogatory entries, including but not limited to: charge-offs, collections, inquiries, late payments, and any unverifiable accounts.2.Full compliance with FCRA 609(a): Provide ORIGINAL SOURCE documentation used to verify each disputed item. Generic reporting data or unverifiable third-party information is NOT *************** stall tactics, recycled verifications, or form-letter responses. Failure to act is a direct violation of federal consumer protection laws and will result in immediate escalation. Legal Compliance Reminder:Failure to comply within the timeframe dictated by the **** will result in:A formal complaint to the Consumer *************************** (****).A lawsuit under **** 616 and 617 for willful noncompliance and damages.Filing with the ****************************** and a report to the ***.

      Business Response

      Date: 05/02/2025

      Attached

      Customer Answer

      Date: 05/02/2025

       
      Complaint: 23262887

      I am rejecting this response because:
      The bureaus have no later than 4 days to respond according to the letter upon the time theyve received it.


      Sincerely,

      ******** Cornelia ***********

    • Initial Complaint

      Date:04/29/2025

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Please remove hard inquiry I didnt authorize this. *********** 01/28/2024

      Business Response

      Date: 05/02/2025

      Attached

      Customer Answer

      Date: 05/02/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******* ******

    • Initial Complaint

      Date:04/29/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Please review the listed *** affidavit, and permanently delete the following fraudulent/unauthorized hard inquiry... ******* 3/3/25.

      Business Response

      Date: 05/01/2025

      See doc attached

      Customer Answer

      Date: 05/02/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******* ******

    • Initial Complaint

      Date:04/29/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Penda **** ************ ************************************************************************************** ************************ ************ Date: 3/25/2025 TransUnion LLC P.O. ************************** Subject: Request for Removal of Unauthorized Hard Inquiries Dear TransUnion Dispute Department,I am writing to formally dispute certain hard inquiries listed on my TransUnion credit report. I recently reviewed my credit report and noticed inquiries that I did not authorize. These inquiries are negatively impacting my credit score and were made without my permission.The inquiries I am disputing are as follows:Navy FCU 7-3-2024. 5-2-2024, 12-17-2024, 12-31-2024, 1-16-2025, 4-4-2025 Onemain 3-26-2025 Informative 1-3-2025 ************ 12-28-2024 Macys/CBNA 12-13-2024 CBNA/GYR -9-19-2024 Tower Loan 8-1-2024 Space City 4-6-2024 Under the Fair Credit Reporting Act (FCRA), only inquiries authorized by the consumer can be listed on a credit report. I am requesting that TransUnion investigate these inquiries and remove any that are found to be unauthorized or inaccurately reported.Enclosed are copies of my government-issued ID and proof of address to help verify my identity.Please provide written confirmation of the results of your investigation and let me know whether these inquiries have been removed.Thank you for your attention to this matter.Sincerely,Penda **** ************

      Business Response

      Date: 05/02/2025

      PLease see attached

      Customer Answer

      Date: 05/02/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** ************

    • Initial Complaint

      Date:04/29/2025

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Please remove these late payments and charge off, i do not authorize themAccount Name: CAP1/KOHLSAccount Number: 639305XXXXXXAccount Name: FLAGSHIP CRDAccount Number: 930631XXXXXXXXXXXAccount Name: NAVY FCUAccount Number: 403216XXXXAccount Name: NORDSTM/TDAccount Number: 414721XXXXXXAccount Name: ONEMAINAccount Number: 418326XXXXXXXXXXAccount Name: *** AND FLANAccount Number: 026006XXXXXXXXAccount Name: THD/CBNAAccount Number: 603532XXXXXXAccount Name: WFBNA CARDAccount Number: 577442XXXXXXAccount Name: ******************** Number: ******XX

      Business Response

      Date: 04/30/2025

      See doc attached

      Customer Answer

      Date: 05/02/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** Deloris *****

    TransUnion LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.