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Business Profile

Credit Reporting Agencies

TransUnion LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Reporting Agencies.

Important information

  • Customer Complaint:
    Effective March 1st, 2009, the BBB of Chicago and Northern Illinois will be handling and processing complaints for TransUnion, LLC. Any claims prior to that date that have been handled by the BBB of Metro Washington D.C. and Eastern Pennsylvania will be processed at that BBB. All future complaints will be transferred to the BBB of Chicago for processing.


Complaints

This profile includes complaints for TransUnion LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

TransUnion LLC has 18 locations, listed below.

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    Customer Complaints Summary

    • 18,716 total complaints in the last 3 years.
    • 5,565 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/03/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Please remove hard inquiries. I do not know where these came from. BK OF AMER 05/02/2024, ********* NI 06/24/2024, ******** 07/23/2024

      Business Response

      Date: 05/05/2025

      Please see attached

      Customer Answer

      Date: 05/05/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ****** *************

    • Initial Complaint

      Date:05/03/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently reviewed a copy of my credit report and was shocked to find I had been the victim of identity theft I do not recognize this account please remove this from my credit report they are hurting my ability to obtain credit. **************** ****************

      Business Response

      Date: 05/05/2025

      Please see attached

      Customer Answer

      Date: 05/05/2025

       
      Better Business Bureau:
      I accept please allow me to respond with attachments in a day or 2 due to my busy day at work. 
      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      Wildi **** Soler *******

    • Initial Complaint

      Date:05/03/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Please ensure the following fraudulent hard inquiries are PERMANENTLY DELETED... ******* 4/30/25, CAMELB TOYOT 4/27/25, ******* 3/23/25, ******* 3/7/25, AMERICAN EXP 10/10/24, BK OF AMER 8/27/24, CREDITONEBK 5/4/24.

      Business Response

      Date: 05/06/2025

      Attached

      Customer Answer

      Date: 05/06/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      Mouied *******

    • Initial Complaint

      Date:05/02/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently reviewed a copy of my credit report and was shocked to find i had been the victim of identify theft. I do not recognize this account please remove this from my credit report they are hurting my ability to obtain credit. The account is for Portfolio ******************* account number ************. I have attached a copy of my FTC report, driver license, and social security card.

      Business Response

      Date: 05/06/2025

      Attached

      Customer Answer

      Date: 05/06/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******** *****

    • Initial Complaint

      Date:05/02/2025

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear TransUnion Investigations Department, I am writing to bring to your immediate attention an unauthorized hard inquiry that has been fraudulently placed on my credit report, maintained by your bureau. The inquiry in question, initiated by ************** on 05/01/2025, was conducted without my knowledge, authorization, or consent and is a direct consequence of identity theft. I am asserting my rights under the Fair Credit Reporting Act (FCRA), 15 U.S. Code 1681c2, which provides specific protections for victims of identity theft. As such, I am formally requesting that this inquiry be investigated and permanently removed from my credit file. This fraudulent activity has compromised the integrity of my credit report and exposed me to unwarranted financial risk. Please be advised that I did not apply for any credit, services, or accounts with the aforementioned company. I have already initiated the appropriate steps to report this identity theft, which include filing: A report with the ************************ (FTC) (Identity Theft Report attached) A statement of dispute and identity theft affidavit For your review and processing, I have enclosed the following documentation: A copy of my government-issued ID : Drivers license A recent proof of address : utility bill A copy of my SSN cardI am requesting written confirmation that this inquiry has been expunged from my file. If this matter is not resolved within 30 calendar days, I reserve the right to escalate the issue to the Consumer *************************** (****) , ************************ (***) , Better Business bureau (BBB) , *************************************** and pursue any additional remedies provided to me under federal and state law. I trust TransUnion will treat this matter with the seriousness it warrants and take swift action to restore the accuracy of my credit report. Please confirm receipt of this letter and notify me promptly of the resolution outcome.

      Customer Answer

      Date: 05/02/2025

      Hi there ! I did not authorize any third party to submit this BBB complaint or any BBB complaint on my behalf . This particular BBB complaint was submitted by me - ******** ***** ******* . This BBB complaint is regarding a dispute to remove an unauthorized hard inquiry on my TransUnion credit report . There are no debts involved . I have already submitted and attached the *** report for identity theft to this complaint as an attachment along with my copy of SSN card and 1 drivers license copy and 1 address proof as a utility bill . Please let me know if you have any questions 

      Business Response

      Date: 05/05/2025

      Please see attached

      Customer Answer

      Date: 05/05/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******** *******

    • Initial Complaint

      Date:05/01/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      SEVERAL FRAUDULENT HARD INQUIRIES ARE PRESENT ON MY CREDIT PROFILE WITH TRANSUNION. ENSURE THEY ARE PERMANENTLY DELETED... *********** 4/16/25, AMERICAN EXP 4/16/25, ADVNTGE CRED 3/31/25, VELOCITY CU 10/2/23, L A FED C U 9/30/23.

      Customer Answer

      Date: 05/01/2025

      ENSURE THIS COMPLAINT IS PROCESSED!

      Business Response

      Date: 05/06/2025

      Attached

      Customer Answer

      Date: 05/06/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** ****

    • Initial Complaint

      Date:04/30/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To Whom It May Concern, This letter serves as a formal dispute of inaccurate items currently listed on my TransUnion credit report. These errors are unjustly lowering my credit score and creating avoidable financial challenges. Please investigate the accounts in question and confirm the accuracy of all reported information. If you are unable to validate any account or detail, I request that you delete it from my report promptly. Furthermore, I have identified credit inquiries that I did not authorize. These inquiries may be the result of fraudulent access to my credit file. I am requesting their immediate removal, as they were made without my permission and are affecting my credit profile. Kindly confirm receipt of this letter and inform me once the investigation and corrections have been completed. Thank you,

      Business Response

      Date: 05/05/2025

      Attached 

      Customer Answer

      Date: 05/06/2025

       
      Better Business Bureau:

      I acknowledge and accept the business's response to my complaint as satisfactory for now. However, I respectfully request that this case remain open, as TransUnion has indicated they will follow up within 30 days. Please await their investigation results before closing the complaint. Kindly refer to the attached documents for reference. 

      Sincerely,

      Me **** ******

    • Initial Complaint

      Date:04/30/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently noticed on my Transunion and Experian Credit Report several inaccurate reporting of late payments of June,July,August and September 2024 *********** account as being late which was paid early and on time. According to the **** my account isnt reported fairly and must be corrected as current or deleted.

      Business Response

      Date: 05/02/2025

      Attached 

      Customer Answer

      Date: 05/02/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ****** ********

    • Initial Complaint

      Date:04/29/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently reviewed my credit report and noticed my credit has been compromised and I am a victim of identity theft. This account does not belong to me and is extremely damaging to my credit and is preventing me from attaining credit. Please remove this from my credit report.***************** SYSTEM Account Number: *************

      Business Response

      Date: 05/01/2025

      See doc attached

      Customer Answer

      Date: 05/02/2025

       
      Complaint: 23266002

      I am rejecting this response because:
      I want this account removed immediately as it is in violation of 15 U.S.C. 1692g, therefore it needs to be removed promptly.
      Sincerely,

      ******** ****

    • Initial Complaint

      Date:04/29/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently reviewed a copy of my credit report and seen That I have neem a victim of identity theft I do not recognize this account please remove this from my credit report they are affecting me from obtaining credit. CREDENCE RM amount 238. second account PORTFOLIO RC amount $ 711. third account PORTFOLIO RC $ 496. fourth account TRUEACCORD C amount $ 286. fifth account CREDENCE RESOURCE MANA $ 238.

      Business Response

      Date: 05/02/2025

      Please see attached

      Customer Answer

      Date: 05/03/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** *****

    TransUnion LLC is NOT a BBB Accredited Business.

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