Business ProfileforGroupon, Inc.

The following is a chat with the business on the very same day of purchase:---Hi *******************,It was great chatting with you. Please find the chat transcript below:Chat Started: Monday, August 26, 2024, 13:11:05 (-0700)Chat Origin: NA CS Agent *********** ( 8s ) ********* K: Your chat may be monitored and recorded for quality and training purposes.Hi Junho, welcome to Groupon ****************** My name is *********, how can I help you today?( 56s ) ***********: I apologize for the inconvenience you've experienced.( 1m 2s ) Junho: Hello, I bought two vouchers for ***************** but they're closed most of this week and next week in the days I can attend. I'd like to request a refund neither voucher is opened yet.( 1m 27s ) ***********: Are you referring to Single Day Admission Ticket: Valid through 9/08/2024 at *************************************** 1m 33s ) Junho: Yes ( 1m 52s ) ********* K: I suggest you to redeem the voucher when they are available.( 2m 5s ) Junho: I just said I can't ( 2m 12s ) ***********: I understand your desire to receive a refund, and I appreciate you bringing this to our attention.( 2m 14s ) ***********: I have reviewed your request for the purchase made on 08/26/2024 , but unfortunately, I will not be able to issue a refund due to the nature of the deal being a Final Sale. This means that once the purchase is made, we pay the merchant for the voucher, and this condition was set by the partner when they agreed to feature the deal on our site.( 2m 14s ) ********* K: As the event deals are considered final sale, I am unable to approve a refund in this situation. However, please know that we are in close contact with all of our partners and their venues. If the event is rescheduled or cancelled, we will reach out to you and all other impacted customers at that time.Please find the case number for your reference - ******** Thanks,Groupon Customer Support ---I don't understand why they won't refund on same day purchase.