Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

• 

  Groupon, Inc.

  148 Lafayette Street, 10th Floor New York, NY 10013

• 

  Groupon, Inc.

  1000 Station Dr Dupont, WA 98327

• 

  Ideel

  620 8th Ave 45th Floor New York, NY 10018-1741

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2801

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/27/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In July I was provided a $280 credit by Groupon in the form of Groupon bucks that dont expire. The credit was for a spa service I couldnt use and my credit card was charged the $280. In August I used $100 of my credit so I should have a $180 credit. Since my account kept showing me $0 I chatted with a customer service *** on 10/25 . The *** proceeded to tell me that my account was deleted so I lost the money. I told the *** that I didnt delete the account and after a few comments and me requesting to speak to a supervisor I was told the same thing: since it appears that I deleted the account theres no way I can get my money back and they closed the chat window . There is no way of speaking to Groupon customer service* all I could do was chat. I searched online whom to write/email my complaint to and once I found an email address for a Groupon executive I emailed them . They forwarded my email to a customer service *** * ****** * who proceeded to tell me that theres only 2 ways an account can be deleted: by a request through email or doing it myself. I* again* explained that I havent deleted my account knowing I have a balance to spend and I requested to be given the date/time when the account was deleted since theres a digital footprint of everything. After 3 emails back and forth I was told by ****** that they stopped looking into this matter and they will not provide me with any information nor will I get my moneys back. I did a simple search online and theres hundreds of Groupon customers who complained that the exact same thing happen to them: Groupon tells them they deleted their accounts so they lost their moneys* this is unethical and needs to be stopped. Even if a client would close their Groupon account theres has to be a record of how and when it was closed and* since they collected the money grain the client that money would stay in limbo in a general account . I just want my $180 back and Groupon unethical practices looked into.

  Business Response

  Date: 10/29/2025

  Hi *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: I request you to accept our sincere apologies for the frustration and concern this situation has caused. I completely understand how upsetting it must be to lose access to your Groupon account and remaining balance, and I appreciate your patience while we carefully reviewed your case.
  
  After reviewing your account, I would like to clarify the process surrounding account deletion:
  
  Groupon account can be deleted only from customer's end using the below two ways:
  
  1. By submitting a deletion request directly through our website using the privacy portal.
  2. By sending a formal deletion request via email to ********************************** from the email address registered to the account.
  
  We did not receive any email request from your registered address, which indicates that the deletion request was submitted directly through the privacy portal on our website. This process must be personally initiated and confirmed by the account holder before it can be completed.
  
  Because account deletion is a data privacygoverned action, we are legally required to permanently erase all associated information including order history, vouchers, and Groupon Bucks. When a new account is later created using the same email, it generates a completely new profile with no connection to the previously deleted account.
  
  To confirm, Groupon does not have the ability to delete customer accounts directly, and there are no other methods by which this could have occurred. Unfortunately, this means we cannot retrieve any data or remaining balances from your previous account, including unused Groupon Bucks or the exact date of deletion.
  
  We understand this is not the outcome you were hoping for, and we truly regret any inconvenience this has caused. Please know that these measures are in place to protect your privacy and ensure compliance with strict data protection regulations.
  
  If you have any further questions or need assistance navigating your new account, our support team is available 24/7 via Chat and Email at ******************************************. We are happy to help in any way we can.
  
  Thank you for your understanding and for being a valued Groupon customer.
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 10/30/2025

   
  Complaint: 24072148
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:10/22/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/1/2025 I purchased a membership for **** Club for $25 through ************************** Groupon charged my credit card and I never received a membership card. I file a complaint with my credit card company. The charge was reversed, but they recharged my account for $25. I have reached out to Groupon many times but no results. I dont know if this is a legitimate company because I have been unable to reach them by phone. It is not about the money, but strictly based on principle.Please help me resolve this issue.

  Business Response

  Date: 10/23/2025

  Hi ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I hope this message finds you well. I sincerely apologize for the frustration and inconvenience youve experienced regarding your **** Club membership purchase.
  
  We understand that you prefer phone support; however, at this time, we do not offer assistance via phone. Our Customer Support team is available 24/7 via chat and email and is dedicated to helping resolve concerns promptly and effectively. You can reach us directly through our *********** at ******************************************.
  
  To assist you further and review the issue thoroughly, could you please provide the order number associated with your Groupon purchase? Additionally, kindly confirm the email address you used to make the purchase. Once we have this information, we will be able to review your account and work toward a resolution as quickly as possible.
  
  Thank you again for bringing this matter to our attention. We look forward to receiving the requested information so that we can provide a prompt and satisfactory resolution.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:10/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint against Groupon Bold RX for failing to process my prescription order in a reasonable timeframe.On [insert purchase date], I purchased a prescription service for ********* through Groupon (Order #**********). After completing the purchase, I was informed that my prescription required a doctors review before it could be processed. It has now been over 45 days, and my prescription is still pending.Despite multiple attempts to follow up, the order remains unprocessed, and no doctor has reviewed or approved the prescription. This delay is unacceptable and constitutes failure to provide the paid service. Additionally, no clear communication, update, or refund has been issued by Bold RX.I am requesting the following resolution:1.Immediate processing and completion of my ********* prescription or 2.A full refund of the amount paid through Groupon.This experience has caused unnecessary delay and inconvenience, and I expect prompt attention to resolve this matter.Order Details:Company: Bold RX Purchase Platform: Groupon Order Number: ********** Product: ********* ******************** Time Since Purchase: 45+ days pending doctor review Requested Resolution:Full refund or immediate completion of prescription processing.

  Business Response

  Date: 10/22/2025

  Hi ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: I apologize for the inconvenience and frustration youve experienced regarding your ********* prescription service.
  
  Unfortunately, we are unable to locate the order referenced (Order #**********) under the email address ************************* It's possible that the purchase was completed using a different Groupon account or through our guest checkout option.
  
  To ensure we can verify the order and assist you further while also respecting your privacy and account security, we kindly request that you confirm any three details from the following:
  
  - Bank Name
  - Name of a deal purchased in the last 12 months (excluding the current purchase)
  - Exact Name on the account
  - Last 4 digits of the card
  - Billing Address
  - Exact Amount Paid
  - If the purchase wasn't made via credit card: Specify the payment method used
  
  Once we have this information, well be happy to proceed with a full review of your concern and take the necessary next steps.
  
  We truly appreciate your patience and understanding, and we look forward to resolving this matter for you as soon as possible.
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:10/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a Groupon for a massage 10/14/2025. I redeemed the vouched 10/15/2025 for a deep tissue massage. The session was awful. All she did was rub cold lotion all over even though I kept requesting for more pressure. I did not stop the massage out fo kindess for the lady doing it. When I finished I expressed to the front desk manager how awfull the massage was and how horrible and dizzy I felt after. She offered me a session at 12 but I had a meeting so she offered for me to come in 10/22/2025. I got a call 10/21/2025 & she said they will no longer be able to honor my services. I asked her why and she just kept saying it was out of her hands. I asked her what the therapist had to say and she said "oh she was fired". I asked if it was because of me and she said no she had a ton of complaints. I laughed because that is even more of a reason for me to be able to be honored as a guest. I would like my Groupon money back so I can use it at another place.

  Business Response

  Date: 10/24/2025

  Hello ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: Thank you for taking the time to share your experience with us. Im truly sorry to hear about the disappointing massage and the frustration you faced when trying to reschedule. Its completely understandable that you felt let down, especially after expressing your concerns during the visit and being told the service could not be honored. Your experience does not reflect the quality we aim to provide, and I want you to know that your feedback is heard and taken seriously.
  
  As a goodwill gesture, Ive added $12 in Groupon Bucks to your account. You can view your balance and details in your account under ********************** Bucks. These Bucks are valid for 180 days from the date of issue.
  
  Additionally, to help make up for the inconvenience, were offering you an exclusive promo code to enjoy discounts on your next purchase:
  
  Your code: W5BMB3JH
  
  Discount: 20% off Local deals, up to $50 per voucher
  
  Validity: 7 days from today
  
  Simply apply this code to an eligible deal at checkout and enjoy a great discount on your next purchase.
  
  We deeply value your feedbackit helps us improve our deals and work with our partners to ensure better experiences in the future. I hope this gesture shows that we truly care about making this right, and that your next Groupon experience is much more enjoyable.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:10/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  One is supposedly able to utilize the paid value of a groupon, however, I am unable to locate many expired groupons in order to access their paid value. Additionally, the customer service really does not give one the opportunity to have a live chat to problem solve like they use to have. My account does not show any of the expired groupons I previously paid for It tells me my expired account is empty.

  Business Response

  Date: 10/23/2025

  Hi ********,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I hope this message finds you well. I sincerely apologize for the difficulties youve experienced in trying to locate your expired Groupons and access their paid value.
  
  At this time, our Customer Support team is available exclusively through our *********** at ******************************************. From there, you can connect with our team via chat or email for any assistance you might need.
  
  I have reviewed your account associated with ******************* and I was only able to locate one purchase: the Lean Six Sigma White Belt Certification at ****************** (Order #**********), which was redeemed on August 9, 2025. I was unable to find any other expired Groupons linked to this email address.
  
  In order to assist you further, could you please provide the order numbers of the expired Groupons you are trying to access? Alternatively, if you may have used another email address to make any of these purchases, kindly confirm that so we can locate them and ensure you can redeem their value.
  
  I truly appreciate your patience and understanding, and I look forward to resolving this matter for you as quickly as possible.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:10/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a lifetime license for **************** 2024 from group on where they sent a direction text to how to complete sale. It did not work, but by pure luck it was found by it and refunded mw *****. With the ***** plus extra i rebought the same thing, and this time it was NOT found. Telling me i have to go through a third party responsible for the sale. I got in touch with them who told me its groupons responsibilty. I called groupon who sent me back to them again. Then among back and forth cslls, i was told it was the "system" and i should wait until sale is complete. The sale completed and then the sale was listed as complete, not returnable. Because i was promised i would get refunded, i purchased a last one before halloween coupon expires. Got in touch with the third party again. And this time i was promised they would research and get bsck to me in 24 hours. They never did. So i am owed for two lifetime licenses of **************** 2024. Now they are not for sale anymore saying out of stock. They sold them to someone else, sold without having or just stealing money. So frustrated. I am a disabled person 57 yrs old on social security disability as my limited monthly income.

  Business Response

  Date: 10/22/2025

  Hello ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I'm really sorry for the runaround you've experiencedespecially when dealing with a digital purchase that should have been straightforward. I understand how frustrating and unfair this must feel, and I appreciate you taking the time to share everything so clearly.
  
  Upon checking your account, I wasn't able to find any orders associated with it or any prior contacts with out team.
  
  Are you referring to an order associated with a different email, If so, we will first need to locate that account to review your order details. Ive provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.
  
  Thank you for your understanding.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:10/18/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Groupon in the amount of $442.06 on April *****. Groupon redeemed it without my authorization on May 2, 2025. Thats when the transaction went through with the bank. In my opinion, thats why they redeemed it. My appointment with business wasnt until Jun *******. So, how is that possible? When I went to my initial consult on Jun 27, 2025 it was determined that I was ineligible because of a medication that Im taking. Its listed on Groupon if ineligible a refund will be given. Groupon is giving me the run around regarding my refund. Ive been trying to get a refund since June. All contract has been through email because to my knowledge, Groupon has no phone listing. We exchanged several emails with claims that they were processing my refund of $442.06. They even sent an emailed that looked like they refunded me. It was a lie. To this very day there has been no refund credited to my Bank card.

  Business Response

  Date: 10/20/2025

  Hello *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: We understand how frustrating this experience must have been and appreciate the opportunity to clarify the situation regarding your refund.
  
  After thoroughly reviewing your case, wed like to address a few key points:
  
  Voucher Redemption:
  Your voucher was marked as redeemed on May 2, 2025, shortly after your purchase on April 30, 2025. Please note that merchants may redeem a voucher at the time of scheduling an appointment, as part of their policy to secure bookings and prevent no-shows. While we understand you did not receive the service, the act of scheduling the appointment may have triggered the redemption on the merchants end.
  
  Eligibility and Refund Policy:
  We're sorry to hear that during your consultation on June 27, 2025, you were found ineligible for the service due to a medication conflict. Groupons policy does allow for a refund in such cases, and we appreciate you bringing this to our attention.
  
  Timeline of Communication:
  According to our records, the first contact we received from you regarding this matter was on August 26, 2025. If you attempted to reach us through a different email or channel before this date, we unfortunately have no record of that communication. If you have copies of earlier messages, feel free to share them with us for further review.
  
  Refund Status:
  Following our investigation and your submission of the dispute closure letter, we processed a full refund of $442.06 on September 27, 2025. The refund was issued to the same payment method used for the purchase. For your reference, here is the Acquirer Reference Number (ARN): 15270215270000199934090

  
  Please contact your bank or card issuer with this ARN. They can use it to trace the transaction and confirm the refund on their end.
  
  We sincerely apologize for any confusion or inconvenience caused and thank you again for your continued patience.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 10/23/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ************

• Initial Complaint

  Date:10/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought tickets for 11/22 and when they came it was for 11/23. I spoke to the merchant and they said the date can be changed, but Groupon has to change it and Groupon will not even though we dont make the mistake. I asked for a Groupon credit they void the original order they refused. I asked for a supervisor and none are available

  Business Response

  Date: 10/21/2025

  Hi *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: I sincerely apologize for the inconvenience and frustration youve experienced regarding your recent booking.
  
  I understand how important it is for your reservation details to be accurate, and I regret that the date on your tickets did not match your intended selection. Ive reviewed your case carefully, and Id like to provide some clarity on the matter.
  
  Unfortunately, we are unable to make any changes to reservation details once the booking has been completed. When you confirm your booking on our website during checkout, that information is immediately forwarded to our partner and can no longer be modified through our system.
  
  Additionally, as this deal is marked as non-refundable, we are not able to void the voucher or issue a refund or credit at this time. I completely understand this is not the outcome you were hoping for, and I apologize for any disappointment this may cause.
  
  Regarding your request to speak with a supervisor, I also want to apologize for the delay in response. Due to a high volume of inquiries, we were unable to connect you with a supervisor in real-time. However, I can confirm that your issue has been escalated internally, and a supervisor will be following up with you shortly through the existing support ticket #********.
  
  We truly regret any inconvenience this situation has caused and appreciate your patience and understanding as we work to address your concerns.
  
  If you have any further questions in the meantime, please dont hesitate to reply to this message.
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:10/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I frequently use Groupon which has a refund policy and a guarantee against loss. I purchased a concert ticket, but requested a refund within a couple of minutes after the purchase because the fine print on the purchase said that it is not transferable nor refundable after I paid. That information was not available to me until after I paid for it. There was no mention of it prior to taking the money. I am a ****************************************************************************** a reggae concert. It was supposed to be a gift for my son who is my caregiver. I contacted Groupon again this evening after being annoyed with the after purchase cancellation policy. If I had known about this policy prior to the purchase I would not have purchased it. They claim to refund purchases on all of their items without disclosing that there are exceptions. I used Groupon many times without ever having a problem until recently.

  Business Response

  Date: 10/19/2025

  Hi *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I hope this message finds you well. I sincerely apologize for any frustration or inconvenience this situation has caused, especially given your circumstances and your thoughtful intent to gift the tickets to your son. I completely understand how disappointing this must be.
  
  After carefully reviewing your account and the details of this transaction, I must inform you that, unfortunately, we are unable to issue a refund for the concert voucher you purchased. The deal you selected clearly indicates in its terms and conditions that the tickets are non-refundable and non-transferable. This policy is standard for event tickets and is intended to ensure fairness and consistency for all customers, as well as to support the businesses we partner with.
  
  We strive to provide full transparency about all important deal details on the purchase page so that our customers can make informed decisions before completing a purchase. For your reference, additional details about our refund policies can be found here: Groupon Promise
  .
  Because this purchase was for a specific date event and the tickets were successfully issued to your Groupon account, the voucher cannot be refunded or used after the event date. I understand that this is not the outcome you were hoping for, and I truly empathize with your situation, particularly given your health circumstances and the gift you intended for your son.
  
  While we cannot process a refund in this case, I want to thank you for being a valued customer and for sharing your feedback. Your comments are valuable, and we will continue to review our communications and policies to help ensure they are as clear and transparent as possible for all customers.
  
  Thank you for taking the time to reach out and for your understanding. If you have any additional questions or concerns, or if there is anything else we can assist you with, please dont hesitate to contact us. We genuinely appreciate your continued support and hope to serve you better in the future.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:10/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband purchased a Groupon as a Christmas gift, his cell phone died and he was never able to get back into *** I have a copy of the purchase where it says he paid. I've written to them, many online chat, several times, I've wrote to the main company, nothing went back to the chat they keep giving me a number they want money and all it is a recording and all I want now is a refund at this point but there's no way to talk to a human it's like a big run around, so I ll give up and now it's almost a year, and I still can't get any help from these people.

  Business Response

  Date: 10/19/2025

  i ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: Thank you for reaching out to us. Im truly sorry for the inconvenience and the amount of effort youve had to put in just to get assistance with your issue. I completely understand how frustrating it must be to go through multiple chats, messages, and calls without receiving the resolution you deserveespecially when this was a thoughtful gift from your husband.
  
  Upon reviewing your previous contacts with us, we can confirm that the voucher was emailed to your registered email address ***************** under the reference number 78064835.
  
  Regarding your refund request, please note that even though the promotional value of your voucher has expired, it can still be redeemed with the merchant for at least the amount you originally paid.
  
  In this case, your voucher is worth $85, and the merchant is responsible for honoring that amount.
  
  To redeem it for the paid value, please follow these steps:
  
  Pull up your voucher using our mobile app (or print it out).
  
  Appointment required please call ************ and mention your Groupon.
  
  Present your voucher upon arrival.
  
  Kindly note that expired vouchers can only be used toward the same products or services originally offered in the deal. You can review the full details of your purchase by going to My Groupons and selecting View Voucher next to the deal.
  
  As for your husbands account accessibility, please have him reach out directly to our Customer Support team at ******************************************
  for assistance in regaining access to his account.
  
  We truly appreciate your patience and understanding, and were here to make sure youre able to use the value of your purchase successfully.
  Regards,
  
  Sandhya K
  Manager
  Groupon Customer Support