Business Profile

Ecommerce

Groupon, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,883 total complaints in the last 3 years.
1,296 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/15/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The event I purchased was cancelled by the organizer, not by me. According to Groupons US Terms of Sale, a cancellation by the merchant entitles the customer to a refund to the original method of payment.Groupon refuses to provide any real refund.They argue that because my purchase was made using Groupon Bucks (which came from a previous refund issued after I cancelled another order), they cannot refund me back to my credit ******* a result, I am left with unusable credit instead of a real refund.I live in ****** and I am not returning to *****************. Groupon Bucks cannot be used outside the ***** and they have no monetary value internationally. Groupon is effectively denying me any refund at all by refusing to return funds to a real payment method.This is unfair, and it contradicts their own Terms of Sale, which clearly state that cancelled events must be refunded.I am requesting a full refund to a real payment method (credit card), since the service was not provided and the merchant confirmed the cancellation.Thank you for your assistance.
Business Response
Date: 11/17/2025
Hi ********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: I sincerely apologize for any frustration or inconvenience this situation may have caused.

Upon reviewing your order #********** Preferred Seating at Red Velvet Burlesque Show, we found that you had used Groupon credits as the original payment method. As per Groupons standard terms and policies, refunds for purchases made with Groupon credits are typically issued back to Groupon credits.

I understand that you were seeking a refund to your credit card instead. In consideration of your situation, as a one-time exception, we have processed a refund of $109.47 from the previous transaction to the original payment method used for your order #********** Preferred Seating at Red Velvet Burlesque Show. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.

We hope this resolution meets your expectations, and we sincerely apologize again for any inconvenience caused. If you have any further questions or need assistance, please do not hesitate to reach out.

Thank you for your patience and understanding.

Regards,

****** *.
Manager
Groupon Customer Support
Customer Answer
Date: 11/20/2025

Complaint: 24151064

Hello,
I am responding regarding my complaint.
I confirm that I accept Groupons offer to refund me to my credit card.
However, I cannot mark this case as resolved at this time for the following reasons:
Groupon informed me on November 17th that the refund had been processed,
No refund has appeared on my bank account,
On **************************, my Groupon Bucks are still showing as available, which indicates that no refund has actually been issued.
I will be happy to close this case once the refund is effectively received on my card.
For now, I am still waiting for the payment to be completed.
Thank you for your assistance.

Sincerely,

********-******* ***** ******
Initial Complaint
Date:11/14/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am filing a formal complaint against Groupon regarding their refusal to refund $16 in Groupon Bucks that I used toward the purchase of a voucher for $40 worth of Teleflora flowers.On Oct 28, 2025, I applied $16 in Groupon Bucks to purchase this voucher. After using this voucher to purchase the flowers from the *************, I discovered the order was never fulfilledthe flowers were not delivered- from the recipient. ********* promptly refunded the portion of the payment that I made directly to them. I then reached out via email to Groupon's customer service requesting the ********************** Bucks refunded.However, despite this clear situation, Groupon has refused to return the $16 in Groupon Bucks used for the voucher. Over multiple attempts to resolve this, over the past two weeks, I have received inconsistent and generic responses from Groupon representatives who appear confused by the request, even though it is straightforward: I simply want the Groupon Bucks I spent restored to my account.I am requesting the BBBs assistance in having Groupon return the $16 in Groupon Bucks to my account, as the service I used the voucher for was never provided.Thank you for your attention to this matter.
Business Response
Date: 11/16/2025
Hi ********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. I truly understand how frustrating it must have been to deal with an unfulfilled order, followed by the difficulty of getting clear updates regarding your refund. Please accept my sincere apologies for the inconvenience caused.

After carefully reviewing your account and our internal records, I can confirm that the refund of $16 in Groupon Bucks was successfully processed on November 15, 2025. An email confirmation should have been sent to you immediately after the refund was applied. If you did not see this message, it may have been filtered into your spam or junk folder, so I recommend taking a quick look there just in case.

The refunded Groupon Bucks are already active in your account and available for immediate use. These bucks never expire, and you can apply them toward eligible purchases whenever you choose. You can view your current Groupon Bucks balance at any time by logging into your Groupon account and checking the top right corner of the My Groupons page. When making a purchase, simply select the option to apply available Groupon Bucks at checkout, and the amount will be deducted automatically from your total.

I understand how important it was to resolve this matter promptly, especially since the service you paid for was not fulfilled. Im glad to confirm that the funds have already been returned to your account, and I truly appreciate your patience throughout this process. If you have any additional questions or need further assistance, please feel free to reach out.

Regards,

******* *********
Manager
Groupon Customer Support
Customer Answer
Date: 11/18/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******** *******
Initial Complaint
Date:11/13/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I recently contacted Groupon for a refund after contracting COVID and being unable to attend a ***** Gardens event. ****************** told me they couldnt help because all ticketing and payments are handled by Groupon.Despite explaining this multiple times, Groupon insisted I get written confirmation from the park, which is something ****************** said they simply cant provide. I spoke with three different agents, and while they were polite, the company refused to make an exception or offer a full credit. I paid $176 and was only offered $30 in Groupon Bucks.I understand policies exist, but when a customer is sick and the merchant confirms they dont control the transaction, Groupon should have the discretion to help. Ive used Groupon for years and hoped for more flexibility in a situation like this
Business Response
Date: 11/18/2025
Hi ** ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. I wanted to personally address the recent issue with your order.

Thank you for reaching out, and Im truly sorry for the distress and frustration this situation has caused you. I completely understand how difficult it must have been to miss your ***** Gardens event due to COVID, and how disappointing it feels not to receive the support you expectedespecially after being a loyal Groupon customer for so many years.

I sincerely apologize for the inconvenience you experienced while trying to resolve this, including being asked for documentation that the merchant was unable to provide. You should never feel stuck between two parties, and Im sorry that this added unnecessary stress during an already challenging time.

Given the extreme circumstances surrounding your request, we have escalated this internally to check whether an exception can be made on your behalf. Our dedicated Resolutions Team is actively reviewing your case and working to resolve it as swiftly as possible.

I assure you that I will notify you immediately once we have an update.

Thank you so much for your patience and understanding throughout this process. If you have any questions or need anything in the meantime, please dont hesitate to reach outIm here to help.

Regards,

Sandhya K
Manager
Groupon Customer Support

Customer Answer
Date: 11/19/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and received a full refund for the tickets.

Sincerely,

** ******
Initial Complaint
Date:11/11/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased "4-in-1 Haunted Ghost, Voodoo, Vampire, & French Quarter Tour with Haunted Bar Access, on 10/22/2025, for Adult [ages 6-99] ($30.00 Value) x 5, at 8:00PM and *********** Ghost, Voodoo, & Vampire Mysteries Walking Tour (min of 1 travelers, max of 10 travelers)" through the Groupon, Inc. and My family have emergency so they have to go back to their home so I contacted Merchant and got approved and upload the document to Groupon but they didn't refund or credit. I requested to Groupon if they pay to the merchant I will contact to merchant and ask to refund. But they said they couldn't give me that information not even paid or not. I just need answer Yes or no.
Business Response
Date: 11/16/2025
Hi Eun,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: I truly understand how disappointing this situation must be, and I appreciate your patience while I carefully reviewed your request.

After reviewing your case, Id like to clarify why were unable to process a refund for this deal. When the merchant agreed to list this offer on our site, they set specific terms and conditions, including that once a purchase is made, a reservation is immediately secured in your name. Because of this, the merchant allocates resources and holds a spot specifically for your booking, making it difficult to accommodate changes or cancellations once confirmed.

In the correspondence email confirmation you provided, the merchant has confirmed that your booking was canceled but did not indicate that a refund was approved or authorized. Therefore, we are unable to proceed with a refund on our end.

We always aim to be transparent about these terms, and all important details are outlined on the deal page: *********************************************************************, so customers can review them before completing a purchase.

I sincerely apologize for any inconvenience this has caused. If theres anything else I can assist you with, or if youd like help using your voucher, please dont hesitate to let me know.

Regards,

****** *.
Manager
Groupon Customer Support
Customer Answer
Date: 11/18/2025
Complaint: 24134667

I am rejecting this response because: case no. 820536874AF00 I received the email from the Groupon. I've requested refund since I cancelled. But they never explain about why they couldn't refund. but they said now after a month. the cancellation letter is not acceptable. So, I contacted the merchant. They said the Groupon has to requested refund to the merchant. and then they are processing the refund. I make me tired the Groupon and Merchant kept back and forth each other. As Merchant said the Groupon has to request to the Merchant for family emergency. The Merchant already cancelled so they said they are going to refund. Just they keep delaying the refund. I think this is not good service. Please help me. Thank you so much.

Sincerely,

*** Young ***
Business Response
Date: 11/20/2025
Hi Eun,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: I sincerely apologize for the inconvenience and frustration you have experienced throughout this process. We understand how difficult it has been to receive conflicting information between the merchant and Groupon, and we appreciate your patience while we work to resolve this matter.

As previously informed, we have escalated your issue to our Resolution Team to review the situation in detail and to connect directly with the merchant regarding your refund request. Your case is now being handled under case reference #********.

Our Resolution Team will conduct a thorough review and coordinate with the merchant to obtain the necessary details and determine the appropriate next steps. Once their assessment is complete, they will update you accordingly. We kindly ask that you allow some time for this process, as the review depends on the information we receive from the merchant.

We truly apologize for the delays and the inconvenience caused, and we appreciate your continued patience while our team works toward a final resolution.

If you have any additional information to share in the meantime, please feel free to reach out.

Regards,

****** *.
Manager
Groupon Customer Support
Initial Complaint
Date:11/10/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Taken by phone staff CM. Consumer states she purchased tickets for the Waterpark and ************ in ******** ****. Consumer states she accidently purchased the wrong tickets and went through the *** directly instead to buy the correct tickets. Consumer states five minutes after ordering ordering the tickets from Groupon, she attempted to contact them to cancel.. Consumer states they only take cancellations online. Consumer states she disputed her charge with the bank and they denied it, so she wrote a cancellation letter to them online, she received a email back stating she was blocked.
Business Response
Date: 11/11/2025
Hi ****** ,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I completely understand how frustrating this situation must be, especially since you tried to cancel the order right after the purchase. Im truly sorry for the inconvenience and disappointment this has caused.

Ive carefully reviewed your request to see if theres anything we can do to assist. Unfortunately, due to our refund policy and the nature of this particular deal, were unable to modify, cancel, or refund the voucher once the purchase has been completed. I realize this isnt the resolution you were hoping for, and I sincerely wish I could offer more flexibility in this case.

If youre unable to use the voucher yourself, you might consider sharing it with a friend or family member who could enjoy the experience, as long as the deal terms allow for transfers. While I understand this may not be ideal, it could be a way to make the most of your purchase.

If you have any further questions or if theres anything else I can assist with, please dont hesitate to reach out. Im here to help in any way I can.

Regards,

Sandhya K
Manager
Groupon Customer Support
Initial Complaint
Date:11/09/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Manicure and pedicure were incomplete on two occasions;1.Cancelled appointment due to miscommunication - June 14, 2025 2.Incomplete service on Sept. 5th Manager refuse to admit that she office a gift card for $80.00 to accommodated myself and my daughter on Sept. 5, 2025 ********** was not render to me on September 5th to the technician inability to remove "no chip"4.Refuse to refund payment and request that I contact Groupon for further assistance.5.Groupon has not respond.
Business Response
Date: 11/13/2025
Hi *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: Thank you for reaching out to us regarding your recent experiences with your manicure and pedicure bookings. I sincerely apologize for the inconvenience caused and appreciate your patience while we reviewed your case.

After checking your account, Id like to share the following updates:

1. For Order #**********, as it is not used, we have processed a full refund to your original form of payment, as previously offered in case #********. You will receive a separate automated email confirming this refund. Please note that while Groupon issues all refunds immediately, your financial institution may take a few business days to post the credit to your account statement.

2. For Order #**********, we can see that the vouchers were successfully redeemed on April 5, 2025. To help us understand the situation better and proceed accordingly, could you please confirm what issue was encountered during your visit and whether the service was fully or only partially provided?

3. For Order #**********, Wed like to verify whether you attempted to use the $80 gift card at the time of your September 5 visit or if a credit card was provided instead. You also mentioned that the technician was unable to remove the no-chip polish could you clarify if you received only partial service that day? This will help us determine the appropriate resolution.

This information will allow us to determine a fair and accurate resolution.

We sincerely regret the inconvenience and disappointment these experiences have caused. Our priority is to resolve this matter thoroughly and fairly. Once we receive the requested details, we will expedite the next steps and follow up promptly.

Thank you again for your patience and for allowing us to make things right.

We look forward to your response and to resolving this matter as smoothly as possible.

Regards,

****** *.
Manager
Groupon Customer Support
Customer Answer
Date: 11/15/2025

Complaint: 24126858

I am rejecting this response because:

Sincerely,

******* *******
Initial Complaint
Date:11/08/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Im writing to formally request a refund for a one-hour interview prep session I purchased through Groupon. After following the instructions to access my voucher and contacting the vendor, I was informed that the service is designed exclusively for entry-level job seekers. As a senior professional, this offering does not meet my needs, and the vendor themselves recommended I seek a refund from Groupon.Unfortunately, the Groupon listing did not clearly disclose this limitation. In fact, there were conflicting details that influenced my purchase decision: the session was advertised as a $300 value, while the vendors own website lists it at $150. This discrepancy, combined with the lack of clarity about the target audience, led me to believe the service would be appropriate for my experience level.I understand Groupon's policy states that vouchers cannot be refunded once viewed. However, in this case, the issue stems from misleading or incomplete information at the point of salenot buyers remorse. The voucher is unusable to me, and I believe a refund is warranted given the circumstances.I respectfully ask that Groupon reconsider its position and issue a refund for this purchase. I appreciate any assistance with this matter and hope to see it resolved promptly.
Business Response
Date: 11/13/2025
Hi *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: We sincerely apologize for the inconvenience caused by the lack of clarity in the deals description and for the confusion regarding the services intended audience. We understand how important it is for our offers to accurately reflect the services provided, and we regret that this was not your experience.

In consideration of your situation, as a one-time exception, we have processed a refund for this order in the form of Groupon Credits. These Credits have been added to your account and are available for use immediately. They will never expire and can be applied toward almost any purchase on our site.

You can view your available balance by visiting your My Groupons page and checking the top-right corner where it says Groupon Credits balance.

When youre ready to make a new purchase, simply ensure your Credits are applied at checkout by checking the box next to Apply available Groupon Bucks under the Payment Method section. The corresponding amount will automatically be deducted from your total.

Additionally, please be assured that your feedback regarding the transparency of this deal has been shared with our relevant team for review and necessary updates. We appreciate you bringing this matter to our attentionit helps us maintain the quality and accuracy of our listings.

Thank you for your understanding and for giving us the opportunity to make this right. We value your continued trust in Groupon.

Regards,

****** *.
Manager
Groupon Customer Support
Customer Answer
Date: 11/14/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* ******
Initial Complaint
Date:11/07/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 16 July 2025 I purchased a Groupon voucher for ****** Darbar Indian Cuisine (Expires on 11/13/2025). On 5 November 2025, I went to the merchant to use the voucher. Merchant refused to accept the voucher and told me to call Groupon to get refund. Also, merchant told me that Groupon is aware of this and merchant has already asked Groupon to issue refund. Merchant also told me that the merchant is not receiving payment from Groupon and that is the reason they are not accepting the voucher.I tried to contact Groupon for a refund. The only option for contact is by AI robot chat and there is no phone number for contacting Groupon Customer Support. I tried several times with AI chat without any resolution. I also tried to call phone number ************** listed for Groupon Headquarter in ******* but the number and got a message that "the number is not available from your calling area".Could you please investigate and help to get my refund?Thank you.
Business Response
Date: 11/11/2025
Hi Ratan ,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Due to the email address mismatch with the order details, we have sent an email separately requested more details to proceed further.

Once I have this information, Ill look into this further and follow up with a resolution via our **************** portal

Regards,

Sandhya K

Manager

Groupon Customer Support
Initial Complaint
Date:11/07/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My friend and I purchased Groupons for massages. We booked appointments. The day before our massages, we called to confirm and only spoke to AI. We were told we did not have appointments book. The whole thing seemed like a scam. My girlfriend contacted Groupon and was refunded immediately. I have been emailing back and forth to customer service, since October 29th, and they refuse to refund me. They will only offer me Groupon credit. I want a refund - everything seems sketchy.
Business Response
Date: 11/11/2025
Hi ******* ,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: Thank you for reaching out to us, and I sincerely apologize for the inconvenience youve experienced. I completely understand your concern regarding this situation.

After carefully reviewing the refund options and deal restrictions, I regret to inform you that this deal is not eligible for a refund to the original form of payment since its past the 3-day cancellation window.

In this case, weve processed the refund as Groupon Bucks, which have been added to your Groupon account. These Bucks never expire and can be used toward any future purchase on our platform.

With Groupon Bucks, youll continue to enjoy access to a wide range of deals at great prices, offering flexibility and value for your next experience.

I truly apologize that we couldnt accommodate your preferred refund method, and I appreciate your understanding. Im confident your next Groupon experience will be a positive one.

If you have any additional questions or concerns, please dont hesitate to contact us.

Regards,

Sandhya K
Manager
Groupon Customer Support
Customer Answer
Date: 11/11/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
They emailed me separately and offered me a full refund for my purchase. I am happy with the
Sincerely,

******* List
Initial Complaint
Date:11/06/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I tried to reach the merchant several times via the phone, I left voicemails, and texted. I didnt receive any response from the merchant, so I contacted customer service on several occasions. The last response I received from customer service is that the merchant said I did not reach out to them. When I looked at the Groupon I see that the merchant redeemed the Groupon without me receiving any services paid for. The merchant never reached back out to me, and a has redeemed my money without providing a service.
Business Response
Date: 11/11/2025
Hi *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: Thank you for reaching out, and I truly apologize for the trouble youve experienced. I completely understand how frustrating this situation must be, especially since you were unable to reach the merchant and did not receive the service you paid for, for the merchant "Trike Tours USA".

We sincerely apologize for any frustration or inconvenience this situation may have caused.

Ive gone ahead and escalated your request internally for further review. We typically provide an update within 48 to 72 hours, but in some cases, it may take up to 7 days. Rest assured, well get back to you as soon as possible with the outcome.

In the meantime, please dont hesitate to reach out if you have any additional questions or information to share were happy to assist.

Thank you for your patience and understanding.

Regards,

Sandhya K
Manager
Groupon Customer Support

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Groupon, Inc. is NOT a BBB Accredited Business.