We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share
          Business Profile

          Ecommerce

          Groupon, Inc.

          Headquarters

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Ecommerce.

          Reviews

          10 word minimum.

          You can use up to 2000 characters

          Before you can leave a review on bbb.org,

          you’ll need to add a phone number to your account. Your phone number may be used to verify your identity.

          Add now

          Provide Your Information to Leave a Review

          Thank you for taking the time to leave a review! Please enter your information below to submit your review to BBB.

          All fields are required. Your first name and first initial of your last name will display online. Your full name will only be used to allow the business to verify you are a customer.

          This is automatically determined using your first name and first initial of your last name.
          How would you like to confirm your review?
          This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

          Verify your phone number

          Enter the 6 digit code sent to the phone number ending in undefined

          If you have not received a code within 2 minutes, you can re-send it.

          531 Customer Reviews

          Sort By
          • Date
          • Highest Rating
          • Lowest Rating

          • William F

            02/24/2025

            Groupon should be shut down. I bought a Groupon more than once that was fraudulent. They advertise Restaraunts that do not honor the agreement and in some cases the establishment is permanently closed. Most recently I bought one for a restaurant and they told me they dont accept Groupon vouchers. Groupon gave me a Groupon credit but I want my money back and there is no way to talk to a live person to solve this. People need to know Groupon is a horrible business and they scam people out of money.

          • Nina B

            02/21/2025

            If I could leave no stars I would. I purchased a Groupon for an oil change near my work. The Groupon was by appointment only and I thought it would be easy to make an appointment during my break. Well, the company conveniently never had any appointments on the dates/times that I was available. Because I was in need of this service, I told the merchant to cancel the Groupon so that I could go somewhere else. The merchant, was unable to do so and directed to me to Groupon customer service. Well, that also sucked because you can't call anyone or even have the option for a live chat. After much research, I was able to find an email for customer service online. I sent them my request for a refund along with texts correspondence with the merchant. They responded saying that since the request was 3 days after the purchase they could not refund the Groupon or issue a credit. How was I to know within 3 days that they would be unable to service me? They did not even issue a credit toward another purchase So basically these SCAMMERS just keep your money!!

          • michael a

            02/21/2025

            On Sunday 1-5-2025 I went on line to book 2trips to ********. I mess up and booked 2 trips to ******** on different days. So I figured I'd call Monday and tell them I messed up. But there is no customer service to call. So they took my money and told me " to bad". What a rip off, I never took the trip. They said they'd give me Groupon bucks, Well they lied they never did. I done alot of deals thru Groupon but never had to deal with ***************** All I can say is ********************** needs better help. Everyone I deal with was from ***** thanks

          • Daniel M

            02/18/2025

            THIS IS ONE OF THE WORST COMPANIES IN THE **. THEY JUST SCAM PEOPLE NOW OUT OF MONEY AND NEVER INTEND ON DELIVERING SERVICES OR GOODS. I HOPE THEY GO BANKRUPT AND THE CEO FALLS OFF A CLIFF.

          • Nicole D

            02/07/2025

            SCAM!!!! I had to cancel a booking due to an illness, had doctors notes, lab test results. The resort was willing to work with me because they did not want my family coming with sickness. Groupon refused to reschedule the dates for me. They took my money and did not care at all. Beware !!!!!!!

          • Amber T

            02/06/2025

            I purchased a laser hair removal service through Groupon for $350 on 12/1 and was immediately charged but never received my Groupon. It was never emailed to me nor does it show within my account. I attempted to get in contact with customer service which is non existent, and had to send an email which was never responded to. I disputed the charge with my bank but Groupon claims that I was sent the voucher so my bank reversed the claim and allowed Groupon to charge me $350 for a service I never received. I have been fighting this since 12/1 and have yet to get an answer from Groupon and essentially got $350 stolen from me. 0/5

          • Danielle N

            01/28/2025

            Scammers!! They told me my passes were expired after 3 months although they said they didnt expire for 365 days at purchase. They do not have a customer service line to get help so you have to work through ***** different chats which all say the same thing.

          • Kisha G

            01/28/2025

            I place the order on the 21st and they said my order was delivered on the 25th. I never received the order that I placed. I have been reaching out to Groupon ever since they said the order was delivered on the 25th, today is the 28th and I still haven't heard anything from customer service or a email. It is very hard to contact Groupon the number Rose to another number that is not affiliated with Groupon.

          • Abram A

            01/20/2025

            Please do not buy anything from this company! They are scammers and though I did not realize it ahead of time and there wasn't anyone to tell me otherwise, there are similar reviews and while I do realize that they are not BBB Accredited (something that is also a very negative attribute for any startup), I hope that eventually, their LLC will be removed and they will no longer be able to run in any way at all.

          • MARTIN M

            01/18/2025

            They are scammers. I bought a ************** Pro from them and when I went to redeem it, it had already been redeem. They are scammers and they have horrible customer service.

          Customer Review Rating

          1.05/5

          Average of 531 Customer Reviews

          Contact Information

          600 W Chicago Ave Ste 400

          Chicago, IL 60654-2067

          Visit Website
          (888) 664-4482

          BBB Rating & Accreditation

          D-

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 18

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          BBB Business Profiles may not be reproduced for sales or promotional purposes.

          BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

          When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

          BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

          As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.