ComplaintsforVivid Seats LLC

• Initial Complaint

  06/29/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I am writing to express my extreme dissatisfaction with the service I received on 6/28 for my recent ticket purchase through Vivid Seats. I purchased tickets for $137 at 3:00 PM for an event that started at 6:20 PM. However, despite assurances, I did not receive the tickets until 6:40 PM, well after the event had already begun.Upon contacting your customer service at 5:00 PM to inquire about the delay, I was informed that no suitable replacement tickets could be provided, and the only option offered was a refund. By the time I received the tickets and arrived at the event, which had a scheduled start of 6:20 PM, the game was already in the 6th inning out of 9 innings in baseball.Furthermore, the tickets I eventually received were of a significantly lower quality compared to the tickets I originally purchased. This experience has been extremely disappointing and frustrating, as it resulted in missing a substantial portion of the event and not receiving the product I paid for.I am requesting either a full refund of the $137 spent or replacement tickets of equal or better value for another event of my choosing. I believe this is a reasonable request given the inconvenience and disappointment caused by your company's failure to deliver the tickets on time and provide adequate customer service support.I expect a prompt response and resolution to this matter. Please contact me at ********** or via email at *************************** at your earliest convenience to discuss how you intend to rectify this situation.

  

  Business response

  07/10/2024

  Thank you for reaching out to us in reference to the concerns of our valued customer. We appreciate the opportunity to address this matter. We have contacted our customer and extended a courtesy resolution in the interest of customer service. We are pleased to have provided an amicable resolution and, at this time, consider this matter resolved. If our customer has any additional concerns pertaining to their order, we encourage them to contact our customer service department. 
   
  Regards, 
  Vivid Seats 

  Customer response

  07/10/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  06/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased tickets from vivid seats on May 10 2024 for $543.30. The day of the concert I went to use the tickets and the email and the app showed an error message. Stating that the tickets were no long associated with that url address. I called customer service they sent me a new link 2-3 times and it did not work. They contacted the original owner of the tickets and they sent me a final link at 9:39pm the concert started at 7pm. Their ticket guarantee states than I will have the ticket before the show starts. Vivid is not honoring there guarantee I have documentation and a witness of how they failed.

  

  Business response

  07/10/2024

  Thank you for reaching out to us in reference to the concerns of our valued customer. We appreciate the opportunity to address this matter. Vivid Seats operates on the secondary market and maintains one of the largest seller networks in the industry. Our mission is to connect customers with individual ticket holders and amazing live events. To this end, were committed to providing the best possible customer service while upholding our terms of use. 
  
  Vivid Seats facilitates thousands of successful ticket transfers each day with satisfied customers, so we are confident of the efficacy of our processes. In this case, tickets for our customer's event were transferred to them electronically through a third-party platform on 5/9/2024, the day after their order was confirmed. We would like to note that our customer did not contact us regarding any issues accessing their tickets until they were already at their event. At that time we attempted to troubleshoot and provide assistance as much as possible give the time of the event. We understand our customer may ultimately have experienced issues with the third party platform. However, valid documentation was obtained which confirms the correct tickets were transferred to the email address provided by the customer, and that the tickets were accessible at the time of the event. As such, the ticket delivery was marked as completed. 
  
  Since our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both parties. This means that we are unable to offer refunds and must adhere to an all sales are final policya standard throughout the industry. As our customer's order was considered appropriately fulfilled they do not qualify for compensation at this time. If our customer has any additional concerns pertaining to their order, we encourage them to contact our customer service department. As it stands we consider this matter closed 
  
  Regards,
  Vivid Seats 

• Initial Complaint

  06/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased ********************* concert tickets from Vivid Seats. The event was canceled and Vivid Seats is refusing to refund my money. I have spoken to at leat 10 customer service reps and each time,gotten different information, but know refund.

  

  Business response

  07/09/2024

  Thank you for reaching out to us in reference to the concerns of our valued customer. We appreciate the opportunity to address this matter. Vivid Seats operates on the secondary market and maintains one of the largest seller networks in the industry. Our mission is to connect customers with individual ticket holders and amazing live events.
  
  A refund was issued to our customer for their order, with the refund having processed on 6/26/24. As such, we consider this matter closed. If our customer has any questions regarding the processing of their refund, we encourage them to reach out to their financial institution for further assistance.
  
  Regards,
  
  Vivid Seats

• Initial Complaint

  06/24/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Order tickets to *******************************. My kids got to see 10 mins of her concert because she was in the screens and there were no views they got to see her. They had lighting post ect in there way. I called and asked for refund and they still are not giving me answers on to if they are refunding or not they keep saying it's still being investigated after 5 days.

  

  Business response

  07/03/2024

  Thank you for reaching out to us in reference to the concerns of our valued customer. We appreciate the opportunity to address this matter. Vivid Seats operates on the secondary market and maintains one of the largest seller networks in the industry. Our mission is to connect customers with individual ticket holders and amazing live events. To this end, were committed to providing the best possible customer service while upholding our terms of use. 
  
  We understand that our customer has reported that their ********************** were in a location with an obstructed view. It should be noted that all listings on our site are required to disclose any seat restrictions such as partial or obstructed views. As a secondary marketplace Vivid Seats is not affiliated with any box office or venue, and does not generate tickets as a primary box office; rather, we act as an intermediary between fans and ticket holders. Therefore, tickets on our site are listed by sellers who have purchased tickets from the venue or other marketplace and must describe the seats as deemed sale worthy by the venue.
  
  In this case, on 6/18/2024 our customer completed a purchased for two tickets to ******************************* located in the Club Level 219. The listing selected by our customer contained a disclaimer which designated the section as a "Side View". This note was published on the ticket listing and was displayed on screen in the order summary throughout the entire checkout process. The tickets the customer received were valid for the section selected at the time of purchase and as such, the order was fulfilled correctly and in accordance with our Sales Terms and Conditions (www.vividseats.com/terms.html). 
  
  As a secondary market, our  Buyer Guarantee ensures that tickets will be valid and authentic, and that they will arrive before the event. This guarantee does not cover dissatisfaction with the listing purchased and does not provide for cancellation of an order upon request, due to the fact that we are unable to break our contract with the seller of the tickets. This means we are unable to offer refunds and must adhere to an all sales are final" policya standard throughout the industry.  ***** to receiving this complaint we have addressed this with our customer and now consider the matter closed. We appreciate the customer's understanding through this matter. 
  
  Regards,
  Vivid Seats 

• Initial Complaint

  06/24/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  In October 2023, I purchased two tickets for my daughter and a friend to see ******************* at the *********************** on May 22, 2024. She had received an email regarding tickets, but nothing about downloading tickets. When she arrived at the concert venue, she found out that her tickets had been shared with and claimed by another person/another email. She tried to get assistance by phone to Vivid, but was unable to have the issue resolved. The venue was unable to help. She actually has a screenshot of where the tickets were claimed by another person's email address. After multiple calls and emails with Vivid, she has been unable to get resolution to this. I am frustrated at all she has gone through with both their inability to get in at the venue for the concert and inability to get any resolution to the issue with Vivid. As the one who purchased the tickets, I am asking for help as to how something like this can happen, be proven to have happened, and Vivid does nothing to resolve it. I am reaching out to BBB, and I will also be writing letters, including one to dispute the credit card charge.

  

  Business response

  07/03/2024

  Thank you for reaching out to us in reference to the concerns of our valued customer. We appreciate the opportunity to address this matter. Vivid Seats operates on the secondary market and maintains one of the largest seller networks in the industry. Our mission is to connect customers with individual ticket holders and amazing live events. To this end, were committed to providing the best possible customer service while upholding our terms of use. 
  
  Vivid Seats facilitates thousands of successful ticket transfers each day with satisfied customers, so we are confident of the efficacy of our processes. During the checkout process, customers are able to view the delivery format for their tickets. The selection our customer made was electronic transfer, where sellers transfer the tickets using the platform that the venue has issued tickets through. Customers receive an email with instructions on how to access their tickets, as well as a separate email which contains a link to claim their tickets and advises them to do so. In this case our customer's tickets were delivered on 5/20/2024 but the first time they contacted us regarding their tickets was shortly before their event start. At that time we did attempt to troubleshoot their issue; however, our customer disconnected the customer service live chat during that process. 
  
  We understand and regret that the customer may have experienced issues using the third party platform through which their tickets were transferred. However, Vivid Seats is not associated with any venue or primary ticket market or platform and as such these issues experienced by the customer were outside our purview. As it presently stands, the customer's order does not qualify for compensation and we consider this matter closed. If our customer has any further questions regarding their order we encourage them to contact our customer care team. 
  
  Regards,
  Vivid Seats 

• Initial Complaint

  06/23/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased tickets to two different upcoming concerts. Vivid seats came up and I believed them to be the box office for the venue. It was not clear to me they were a reseller. And they don't actually have the tickets.The concerts are happening over ***** miles away. I am traveling at significant expense and I have to have the actual tickets, not a promise. Other people have complained online that Vivid stiffed them. So, I repurchased the ticket through Ticketmaster, who actually HAVE the tickets.I complained to ****** (the Buy Now Pay Later funder) and Vivid Seats. And they refused to give me my money back.Again, Vivid Seats is selling tickets they don't have, which I believe to be fraudulent. I would like a refund.

  

  Business response

  07/03/2024

  Thank you for reaching out to us in reference to the concerns of our valued customer. We appreciate the opportunity to address this matter. Vivid Seats operates on the secondary market and maintains one of the largest seller networks in the industry. Our mission is to connect customers with individual ticket holders and amazing live events. To this end, were committed to providing the best possible customer serviceand maintaining a simple, transparent checkout process.  
  

  Vivid Seats facilitates thousands of successful transactions each day with satisfied customers, so we are confident in the transparency of our checkout process. This process provides customers with multiple opportunities to review the details of their order. Once our customer selected the listing they were interested in for *****************, they were presented with the section and row, total price per ticket and quantity, delivery, and event information. Then they were prompted to select the quantity of tickets desired and click the Checkout button. Our customer was then taken to the login section. After the customer entered an email address to create a new account or sign in to their existing one, they then navigated to the shipping and delivery page, where the available methods of delivery for the selected tickets are listed, then chosen by the customer. Once the customers address is entered, but before they are required to enter their payment information, the customer is able to view our terms of use (including our all sales are final policy) which are disclosed at various points throughout the purchase process, including on our checkout page. Our customer was then taken to checkout where they were shown on the right-hand side an in-depth breakdown of their purchase including event details, ticket total, service total, delivery fees, and the total charge of $99.85 highlighted in bold text. This page also includes the message, By clicking Place order, you agree to the Vivid Seats terms of use and to the Rewards Program terms and conditions and confirm that you are aware that you may be paying above face value for your tickets. Your credit card will be charged $99.85. All prices in US Dollars. All sales are final. Our customer then proceeded to select Place Order; at which time their order was complete and submitted to the seller for confirmation.
  

  Our checkout process allows each customer several opportunities to view all details of an order, including the estimated delivery date of their tickets, prior to purchase. In our customer's case, the estimated delivery date of 9/10/2024 was provided below the breakdown of our customer's order total on the right hand side of the checkout screen. Due to the nature of our business as a secondary marketplace, Vivid Seats does not own or generate any tickets and therefore does not set or control delivery dates. Rather, the estimated delivery date is set by the individual seller of the selected tickets and is dependent upon when the tickets are released by the primary issuer, with which Vivid Seats has no affiliation. In accordance with our 100% Buyer Guarantee, our customer will be provided with their tickets in time for their event.
  

  In addition to this current claim, our customer filed a dispute with their financial institution regarding this transaction. We have addressed this, and the dispute was ultimately ruled in our favor. If our customer has any further questions regarding this dispute, we encourage them to reach out to the financial institution with which it was filed. As it currently stands, we consider this matter closed.
  

  Regards,
  Vivid Seats

  Customer response

  07/03/2024

   
  Complaint: 21891163
  
  I am rejecting this response because:

  The business is selling a product they do not have.  I think that's fraudulent.  I will also file a complaint with the federal government agencies.  They should not be allowed to sell something they do not have.

  
  Sincerely,
  
  ***** Persons

  

  Business response

  07/10/2024

  Thank you for this additional response and the opportunity to once again clarify our policy surrounding the customer's concern. As previously stated, ********************** operates as a secondary marketplace and therefore is not affiliated with the event or venue and does not generate tickets as a primary box office. Many of the professional resellers own season tickets for various teams or venues, or have direct business partnerships with teams, venues, and promoters. As a result, they are able to provide premium tickets or passes to sold-out events. Because we merely act as an intermediary between fans and ticket holders, we must ensure that our policies are fair to both parties. Please note that Vivid Seats honors a 100% Buyer Guarantee which ensures that valid tickets will arrive on time for the customer's event. As all order details in question were accessibly and visibly displayed prior to placing their order, we consider this matter closed. If our customer has any additional concerns pertaining to their order, we encourage them to contact our customer service department.
  

  Regards,
  Vivid Seats

  Customer response

  07/10/2024

   
  Complaint: 21891163
  
  I am rejecting this response because: the seller, Vivid Seats does not posses the items they are selling.  Others have commented online that their experience was that Vivid Seats has not provided tickets or a refund and I do not wish to have wasted $212.

  I am unhappy with both Vivid Seats and financer Klarna for the lack of service on my complaint.

  I have since repurchased the tickets from a seller who does possess the tickets they are selling.

  I have filed a complaint with the *** in this matter to get a refund.

  
  Sincerely,
  
  ***** Persons

• Initial Complaint

  06/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased fake tickets from your site.

  

  Business response

  07/03/2024

  Thank you for reaching out to us in reference to the concerns of our valued customer. We appreciate the opportunity to address this matter. Vivid Seats operates on the secondary market and maintains one of the largest seller networks in the industry. We operate an independent website and our mission is to connect customers with ticket holders and amazing live events. To this end, were committed to providing the best possible customer serviceand maintaining a simple user experience. ********************** facilitates thousands of successful transactions each day with satisfied customers, so we are confident in the verification process for orders placed on our site. 
  
  In this case, on 6/19/2024 our customer attempted to place an order for *********************** with ******** but their order was not able to be confirmed. Once an order is placed on our site it is reviewed for potential fraudulent activity in accordance with our Buyer Guarantee. While the customer may have received notification that their order had been submitted it was never confirmed and rather was cancelled during the verification process. Cancelled orders of this nature are not charged to the payment method input by the customer during the checkout process. The customer may have seen a pending charge on their account but such pending charges are not processed. If the customer believes they were charged for their order we recommend they contact their financial institution. At this time we consider this matter closed.  
  
  Regards,
  Vivid Seats 

• Initial Complaint

  06/22/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I bought two tickets in the amount of $1200 on their website for the ***************** vs ******************* fight. Now that the fight has been canceled they just want to hold onto my money indefinitely. I need help getting my money back. This is fraud.

  

  Business response

  07/01/2024

  Thank you for reaching out to us in reference to the concerns of our valued customer. We appreciate the opportunity to address this matter. Vivid Seats operates on the secondary market and maintains one of the largest seller networks in the industry. Our mission is to connect customers with individual ticket holders and amazing live events. To this end, were committed to providing the best possible customer serviceand maintaining a simple, transparent checkout process.
  
  Customers will be appropriately compensated for any event which is cancelled and is not planned to be rescheduled. If, rather than cancelling, an event organizer postpones an event, we must adhere to the terms of use agreed to at the time of sale, which state If an event is postponed or rescheduled, and the original tickets are valid for entry at the time of the rescheduled event, your order will not qualify for a refund or other compensation. By placing their order, our customer agreed to these terms, which were available for review via link beneath the "place order" button on the checkout screen.
  
  In addition to this current claim, our customer filed a dispute with their financial institution regarding this transaction. We have addressed this, and the dispute was ultimately ruled in our customer's favor. If our customer has any further questions regarding this dispute, we encourage them to reach out to the financial institution with which it was filed. As it currently stands, we consider this matter closed.
  
  Regards,
  
  Vivid Seats

  Customer response

  07/01/2024

   
  Complaint: 21886337
  
  I am rejecting this response because: my credit card company has not refunded the money. They said the merchant is still fighting against giving me a refund. 
  
  Sincerely,
  
  *****************************

  

  Business response

  07/07/2024

  Thank you for reaching out to us once more in reference to the concerns of our valued customer. We appreciate the continued opportunity to further address this matter. At this time, we maintain that the dispute was found in our customer's favor. There is no further support we can provide at this time, as such, we continue to consider this matter closed. If our customer has any further questions regarding this dispute, we continue to encourage them to reach out to the financial institution with which it was filed for further assistance.
  
  Regards,
  
  Vivid Seats

• Initial Complaint

  06/21/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  This occurred on 6-9-24 early in the morning (around 6am. I called after not being able to get the ticket release to set to being mailed to me or for pick up I paid $72.12 for 1 ticket and was promised by the repersenitive that I could have the tickets sent to me via email BUT I had to purchase them first and then they'd be able to transfer my tickets to email delivery by customer services. I took them on their word after repeatedly asking if they would and could and was assured every time repeatedly yes they would take care of my issue once I bought the ticket. once I bought the ticket and was transferred to customer service they told me they can't do it and to sell the ticket myself. when i told them I couldn't and to fix it they said they'd review and SEE what they could do but told me I could and should sell the ticket ( I have NO social media nor a major company to sell off of) it's been over 10 days and ZERO contact from the business. I want the $72.12 I paid for the ticket they refuse to allow me to use refunded immediately the transaction number for this is Order #********

  

  Business response

  07/01/2024

  Thank you for reaching out to us in reference to the concerns of our valued customer. We appreciate the opportunity to address this matter. Vivid Seats operates on the secondary market and maintains one of the largest seller networks in the industry. Our mission is to connect customers with individual ticket holders and amazing live events. To this end, were committed to providing the best possible customer serviceand maintaining a simple, transparent checkout process.  
  
  After learning of our customer's concern, their call with our customer service department was reviewed. We would like to note, our customer service department informed our customer that a smartphone would be needed to access the tickets. We attempted to reach out to our customer on 6/10 as well as responding to their review of our company on a third party website to ask that they contact us, however, our attempts were unsuccessful. 
  
  In addition to this current claim, our customer has filed a dispute with their financial institution regarding this transaction. Due to the nature of the dispute process, we are unable to provide a resolution to this matter while this dispute remains open, and encourage our customer to contact their financial institution with any questions regarding its process or outcome. As it currently stands, we consider this matter closed.
  
  Regards,
  
  Vivid Seats

  Customer response

  07/02/2024

   
  Complaint: 21882009
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************

   

  yes the customer service rep said a cell phone would be required I won't deny that. the issue is the ***** rep that tricked me into buying the tickets in the first place told me I could have them e-mailed to me but i had to buy them to start with even after I told them I was worried about buying them because the website wouldn't allow it I asked that they where 100% sure it would be possible. the fact the business refuses to include THAT conversations shows they are being dishonest. I would of never bought the tickets if my only option was digital delivery OR having to sign up for an account with the site. I would love for them to share the ***** rep's conversation not just the customer reps but they won't because it will prove them to be in the wrong. I was promised I wouldn't need a cell phone that I could have my tickets e-mailed to me by the sales rep they need to show proof with the phone call on that

  

  Business response

  07/07/2024

  Thank you for reaching out once more to us in reference to the concerns of our valued customer. We appreciate the continued opportunity to further address this matter. We maintain that proper disclosure was provided to our customer regarding the need for an android or IOS device to access their tickets prior to purchase. Please note that during the conversation between us and our customer, it was not made known that our customer did not have access to an android or IOS device. 
  
  As previously stated, our customer has filed a dispute with their financial institution regarding this transaction. Due to the nature of the dispute process, we are unable to provide a resolution to this matter while this dispute remains open, and encourage our customer to contact their financial institution with any questions regarding its process or outcome. As it currently stands, we continue to consider this matter closed.
  
  Regards,
  
  Vivid Seats

  Customer response

  07/09/2024

   
  Complaint: 21882009
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************

   

  It was NEVER Confirmed during the sale of the ticket at no point what so ever was it confirmed I told them I wanted it emailed or postal mailed to me and the only argument they had for the sales rep (NOT customer service was I had to BUY the tickets first. I am tired of them avoiding the truth and would request they offer you guys the transcripts or the recordings of the phone call from the ***** REP not cutomer service but the ones that made the sale. THEY are the issue they are the part that lied and this company refuses to give that part of the case because thewy know they are wrong that is why I filed a complaint with my bank. if they want to refund my ticket and cancel the sale I will contact my bank and end it there but untill I either get my ticket mailed to me thru the postal service or email or the sale is canceled I am gonna keep fighting this. I have way of even accessing the ticket what so ever they sold me a lie and refuse to fix the issuethey are 100% welcomed to just cancel the sale and tell my bank they are canceling the sale and end it there or I will fight it here for the sale to be canceled. 

• Initial Complaint

  06/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 6/13/24 I purchased 2 GA PIT tickets to see Blink 182 at ************* on 6/25/24 for the amount of $437.48 I received, in digital form, RELSRO tickets which are clearly different from the GA Pit tickets I purchased. I spent nearly 6 hours between emails, chats, and calls attempting to resolve this. The guarantee on the website states my tickets will be identical to what I purchased or even better, or I'll get my money back. None of that has taken place. I did have a customer care agent originally state I would get the ga pit tickets I purchased and their team was working to correct it. After a couple days, I called to follow-up and after explaining everything all over again. I was told to sell them on their own site and try to buy the pit tickets again. There's clearly no intent to make this right, despite their guarantee.

  

  Business response

  07/01/2024

  Thank you for reaching out to us in reference to the concerns of our valued customer. We appreciate the opportunity to address this matter. Vivid Seats operates on the secondary market and maintains one of the largest seller networks in the industry. Our mission is to connect customers with individual ticket holders and amazing live events. To this end, were committed to providing the best possible customer service while upholding our terms of use. The customer contacted our customer service team claiming they had received tickets for an incorrect section. This issue was investigated and determined to be a valid fill for this order per our terms and conditions. 
  
  In addition to this current claim, our customer filed a dispute with their financial institution regarding this transaction, at the time of this reply the financial dispute was resolved in our customers favor meaning they will be refunded through the dispute process. As such, we consider this matter closed. If our customer has any further questions regarding this dispute, we encourage them to reach out to the financial institution with which it was filed.
  
  
  
  Regards,
  
  Vivid Seats

  Customer response

  07/01/2024

   
  Complaint: 21880319
  
  I am rejecting this response because:

  Vivid Seats fails to admit the tickets I received were not the same as what I purchased. I'm sure they were valid, but failure to acknowledge the tickets were different from what I paid for is absurd. I spent hours dealing with Vivid Seats customer support, who are clearly not trained to handle these situations and to uphold the guarantee stated on the website. Not even apology after wasting so much of my time and missing out on a concert..

  I am no longer requesting a refund as **************** did side with me (since it was obvious the tickets I received were not what I purchased). I am simply asking Vivid Seats, to acknowledge fault in handling this manner from the beginning and a simple apology would be great. I also would expect a business that is supposedly committed to providing the best possible customer service while upholding our terms of use, read through their own ToS, FAQ's, and Buyer Guarantee and train their employees accordingly. This all could have been rectified within 20 minutes of my purchase, as I immediately recognized the tickets were NOT what I purchased and initiated a customer care chat. Shame it led to this. 

  
  Sincerely,
  
  *********************

  

  Business response

  07/09/2024

  Thank you for reaching out to us in reference to the concerns of our valued customer. We appreciate the opportunity to clarify our position on this matter. We understand our customer received tickets in a section different than what was listed however, as our terms of use state: "Confirmed orders may be filled with comparable or upgraded tickets if the original tickets are no longer available." We understand our customer has been refunded through the dispute process and as such we consider this matter closed. If our customer has any additional concerns pertaining to their order, we encourage them to contact our customer service department.
  
  
  
  Regards,
  
  Vivid Seats

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩