Business ProfileforVivid Seats LLC

I am writing to express my extreme dissatisfaction with the service I received on 6/28 for my recent ticket purchase through Vivid Seats. I purchased tickets for $137 at 3:00 PM for an event that started at 6:20 PM. However, despite assurances, I did not receive the tickets until 6:40 PM, well after the event had already begun.Upon contacting your customer service at 5:00 PM to inquire about the delay, I was informed that no suitable replacement tickets could be provided, and the only option offered was a refund. By the time I received the tickets and arrived at the event, which had a scheduled start of 6:20 PM, the game was already in the 6th inning out of 9 innings in baseball.Furthermore, the tickets I eventually received were of a significantly lower quality compared to the tickets I originally purchased. This experience has been extremely disappointing and frustrating, as it resulted in missing a substantial portion of the event and not receiving the product I paid for.I am requesting either a full refund of the $137 spent or replacement tickets of equal or better value for another event of my choosing. I believe this is a reasonable request given the inconvenience and disappointment caused by your company's failure to deliver the tickets on time and provide adequate customer service support.I expect a prompt response and resolution to this matter. Please contact me at ********** or via email at *************************** at your earliest convenience to discuss how you intend to rectify this situation.