Business ProfileforHickory Farms

Hi!I placed an online order for a gift basket on 12/9/23 (W01461442). I immediately realized that I had send the basket to myself by mistake. I sent an email to customer service (#******** see uploaded photo). A representative named *** kindly wrote me back and said that the cancellation had been processed and that a refund would show up within 48 hours. So nice. I immediately reordered the same basket and made sure that I sent it to the correct address (W01461921). Days later , the original package that I believed had been canceled, was delivered to my house, and no refund was ever made. I immediately called the company and spoke to another representative who kindly apologized for the mistake and he would refund my original order money ,even though the company accidentally forgot to cancel the original order. I waited for over a week and called again. This person told me to keep waiting. I wrote again. This person said they couldnt help me. I wrote a third time . No response. I wanted to see if anyone can help me get a refund for the original order that was supposed to be cancelled. I do feel that I went through all the proper channels to cancel the first order so that I could re-order the second one. I know mistakes are made, but I do not feel that I should have to pay an extra $96 for the companies mistake.