Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/25/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have power of attorney to conduct the business affairs of my son, **** ********, while he, unfortunately, is incarcerated. I have been trying for a couple months to cancel his Sildenafil prescription through BlueChew. I emailed a copy of the power of attorney to customer support at BlueChew, and I received a message that the case was escalated but nothing ever happens. I have asked to be able to communicate with a live person to no avail. Please help.

  

  Business Response

  Date: 03/26/2025

  The information you provided in mid February 2025 was able to be verified following escalation and we can assure you no orders were processed after January 2024. The associated account is on hold unless/until the account holder himself resubscribes. We appreciate your patience and wish you the best. 

  Customer Answer

  Date: 03/29/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ********

• Initial Complaint

  Date:03/17/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did the free trial with BlueChew were they send you product to test to see if it works for you and if you like it at no cost to you other than shipping expenses I did not sign up for a subscription service then on 3/15/25 I noticed I was missing funds from my personal bank account in the amount of $30.00 I had also received a email from BlueChew on the same day the funds were pulled and pending from **************** account 3/15/25 I immediately contacted my bank card asking them to cancel the payment and any further future payments they were unable to cancel the existing $30.00 payment which was already pending however they were able to stop any further transactions I then went to the website and due to the fact that I was not a subscriber I could not place a hold on any orders it was not an option because again I wasnt a member and I hadnt even chosen a monthly plan I emailed the customer service team explaining the situation and I asked for any future payments/orders to be stopped which they did in fact they said they deleted my account which I was not aware of any account I also asked for a refund in the amount of $30.00 that they took without my authorization they said that they are unable to do a refund they dont except prescription drugs as a return and they said a email should have been sent out 48hrs prior to any order being placed and I could of put a hold on it then from the MY Plan icon on website I received no email other than the one sent on the day the moneys were taken on 3/15 I explained how I have no access to the (place hold on order) option because Im not a member and never choose a recurring plan or any for that matter they said the matter was closed future payments would not be made however I will not receive a refund today is 3/17/ Id like my refund I dont think they should get away with scamming and stealing make no mistake they stole $30 from me imagine if they do this to everyone this needs addressed I do not consider this matter closed.

  

  Business Response

  Date: 03/18/2025

  Today we provided a $15 refund as a courtesy that will show up within 3-5 business days in the bank account used to purchase the subscription. 
  
  Our records show a reminder email was sent on March 12th, 2025 at 10:15 EST titled "Your next renewal order is being prepared". We understand the customer states he did not get this email and he is unaware that he signed up for a monthly subscription (that he had control over to cancel or pause at any time, but he did not). We apologize for any inconvenience this caused but we are unable to cancel orders after they have been prepared for shipment, and despite refunding $15 of the $30 spent for his second order, we hope he can be satisfied knowing he will also be receiving the shipment: ***************************************************************************

  His account is on Hold and he may choose to resubscribe as the BlueChew platform makes it easy to start and stop as needed. 
  
  Thanks!

  Customer Answer

  Date: 03/19/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:02/19/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order January 12, 2025. I havent received my been charged for to order however I have not received it. I have sent a number of emails requesting a refund or replacement. Its over a month later and the issue is still not resolved.

  

  Business Response

  Date: 03/18/2025

  It appears your shipment was lost by the carrier as tracking continues to show the package as not delivered. We have issued a refund of $59.25 on Mar 18, 2025 that will take 3-5 business days to appear on your end. 
  
  The support team emailed you on Feb 19th confirming a replacement order would be sent but asked to verify the mailing address prior to ensure accuracy given the other package was not delivered properly. It seems you missed that email as you did not reply and therefore a replacement order was not set. 
  
  We apologize for the inconvenience and issued the refund accordingly. Thanks for trusting BlueChew!

• Initial Complaint

  Date:02/17/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have repeatedly requested that blue chew cancel my account and delete all my personal information since May 20 24 and this company continues to ignore me and refuse to honor my request. This is my personal information. They are not entitled to use or sell it on their platform after *** made this request yet they continue to ignore me. There are no human beings available in order to process request instead they have a ineffective Chatbot With no intelligence whatsoever offering up responses that have absolutely nothing to do with my request to close my account and delete ALL of my personal information.

  

  Business Response

  Date: 03/18/2025

  This customer's information was deleted, as appropriate. 

• Initial Complaint

  Date:01/30/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today on Jan 30 2025, BlueChew pulled $30 from my account, when I never signed up, for a subscription, I got the free trial package, and that was it, did not want anymore pills, and they just took my money, and I want it back.. I never knew I had an account to cancel..

  

  Business Response

  Date: 03/03/2025

  This customer signed up for a subscription which is clearly stated throughout the ordering process. We understand he paid $0 for his first order and $30 for his second. He has successfully logged in and put his account on hold and will not be charged unless he decides to resubscribe in the future. We recommend after placing a subscription order to either use the "skip" ******** or otherwise put the account on hold as all first time orders are agreeing to a subscription service. 

  Tracking order for the order that was successfully delivered can be found here: 

  ***************************************************************************

• Initial Complaint

  Date:01/26/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  01/26/25 $50.35 Sildenafil Tabs Asked to process refund on order not yet shipped. Stated because I had a refund in the past that they can't give me another.

  

  Business Response

  Date: 03/03/2025

  Refunded: $50.35 @ Jan 30, 2025

  The customer also received his order: ******************************************************************************************

  When a customer reaches out after the order is already processed at the pharmacy, it is not possible to stop the order from shipping out. This is why each renewal order receives a notice 3 days in advance and the customer did not request cancellation until after it was too far into the process. Despite this we provided exceptional service and appreciate that BBB recognizes this. 

  
  

  Customer Answer

  Date: 03/04/2025

   
  Complaint: 22859875
  
  I am rejecting this response because: Companies like these need to feel the hurt when they're acting unprofessionally and being caustic. 
  
  Sincerely,
  
  ****** *****

  

  Business Response

  Date: 03/04/2025

  We believe the customer misunderstood our last response and has missed the full refund that was issued on Jan 30th, 2024 associated with this order (in addition to receiving a refund on a prior order).
  
  A refund of $50.35 for order ******** was processed on January 30th and it may have taken 3-5 business days for this to be seen on his account. We also shipped the order as it was too far along in the process to stop.

• Initial Complaint

  Date:01/24/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order this product at a 1 time order for 20 some dollars. It has continued at a monthly at a price of $ ***** . Theyre is no contact phone number to reach this blue chew company. You can only email. Sending emails to no avail. They still are taking the money from my bank account and sending the product I do not WANT.

  

  Business Response

  Date: 01/24/2025

  Hi *******, 
  Can you provide some information to help locate your account? The email address you're using with BBB does not tie you to any order history. 
  
  I was able to review some outreach you used with this same email address and the same issue with locating a valid account persists. You will need to provide some additional information in order to provide a refund for your last order. 
  
  If you do not recall what email address you used to sign up please provide some information related to the last order you received in the mail so we can find your information that way. Full name / date of birth / physical address are all helpful. Full name by itself may come back with duplicate customers so please provide DOB or physical address to help match things up. 
  
  Thanks!

• Initial Complaint

  Date:01/04/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged over 200 hundred dollars for items I did not want cause I was quoted a lower price from Blue chew and I told them repeatedly I didn't want it and I kept telling them to cancel it and was told I have to put it on hold and I did that also. Only response I could get was someone would contact me on my email. Yesterday evening I got an email saying they just shipped it out and gave me a tracking number after I repeatedly, even all day yesterday from before daylight to dinner time and after I don't want it. I'm visiting sick mother in law and I ended up having a late dinner by myself cause I was trying to deal with them. They called themselves ************** telling me they will not refund my money they took from my card from bank that I even kept clearing it off of blue chew and my name and address repeatedly and it kept being put back on by them. Told me it's to late to get my money back even though I didn't want the order and they knew in plenty of time I wasn't requesting the order.

  

  Business Response

  Date: 02/11/2025

  Partial refund of $50 was issued as a courtesy as the customer received the order he placed. **** Tracking shows that the order was shipped on the day that he attempted to reach out and cancel, which made stopping the shipment impossible to do. 
  
  Patient changed his own subscription in the self-service BlueChew platform from a $20/mo subscription to $180/mo, 90 day supply subscription on December 18th, 2024.
  On January 3rd when the order was scheduled to ship out, he cited a pricing discrepancy; however, the shipment was already being processed at the pharmacy and cancelling was not possible.

  I've displayed his complaint history beginning on January 3rd which is when the order was picked up from the pharmacy making it impossible to cancel. Customers receive a notification 3 days ahead of any renewal-type order but he did not cancel or make changes within the three day window, therefore a full refund is not being provided. We believe a $50 refund back to his card surpasses any pricing discrepancy concern and he has received the order. 
  
  We understand he will not be placing any future orders and we thank him for his previous order history with BlueChew. 

  
  USPS Tracking #: 9261290318438204829005

  ***************************************************************************

• Initial Complaint

  Date:01/01/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had put my thing on hold in Nov and then they still charge me and try not to Answer and say they cant find an account. Tried two days now I want my money back and complete cancel and $100 for my time trying to get my money back.

  

  Business Response

  Date: 01/03/2025

  Hello!
  
  This patient reached out and provided an incorrect email address, making it impossible to locate his account. The screenshots shared with BBB are accurate and similarly made it impossible to match him with a customer profile. He submitted a BBB complaint prior to an addition email to BlueChew support on Jan 2nd where he was able to provide the accurate email address he used to sign up and place an order with BlueChew; therefore, the team was able to assist and process a refund. 
  
  In addition to shipping his order a refund was provided. We will not be able to provide an additional $100 above and beyond what has already been processed.  
   
  Refunded: $61.20 @ Jan 2, 2025, 13:52
  

  
  

  Customer Answer

  Date: 01/03/2025

   
  Complaint: 22754894
  Dec 31 I had messaged left a message with current email contact to   They have lied and I got every ounce of proof they can pay the 100 I asked for extra or I can lawyer up and sue for 5000 in damages and know Ill win. They have 5 days from today January 3rd 25
  I am rejecting this response because:
  
  Sincerely,
  
  ****** *******

  

  Business Response

  Date: 01/08/2025

  As mentioned, there was no account to be found under ********************************* and no order history for the BlueChew support team to look up on initlal outreach. The customer was inadvertently logging into BlueChew with the wrong login information, which is not something BlueChew's services can be made responsible for. 
  
  Once the customer provided the support team with a valid and different email address tied to his BlueChew history (which he is not using with BBB), a refund was processed despite having already shipped the order. When anyone signs up for an account with ********************** they are automatically enabling a monthly subscription, but they have the ability to pause or cancel entirely at any time. They can do so by self-service through logging into a valid account and pausing or canceling, which this customer did not do as he was mistakenly and on his own account logging in with an alternative email address from which he did not originally place his order from. 
  
  We are sorry for this confusion but can't take responsibility above and beyond any value placed with the BlueChew services, but have gladly refunded the prior order despite shipping it to his address, as well. We understand this customer has a choice on where he chooses to place future orders and recognize that it will not be with BlueChew and wish him the best. 
  

  Customer Answer

  Date: 01/09/2025

   
  Complaint: 22754894
  
  I am rejecting this response because: there excuse is they didnt have a email.  Is bull. The email that I had I was logged into there account  plus got into my mail and they had wrote me back that day so if they couldnt find the account how did they write back Im filling court papers today in ponobscot county court since they didnt want to settle and going for the 5000 in damages.  Thank you attached is where they wrote back and where I gave email circled I also have where I paused it in nov. it wont let me load images some reason a email I can send to you guys at better business 
  
  Sincerely,
  
  ****** *******

  

  Business Response

  Date: 01/09/2025

  I wanted to add the following details, providing proof of refund as well as delivery of the product ordered (above and beyond anything we can offer beyond his demand for more money).
  
  Not only did he receive the order he placed (it's a subscription and he cancelled after shipment), but he was provided a refund. 
  
  ******************************************************************************************

• Initial Complaint

  Date:12/01/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid for expedited shipping and processing, order was not processed in the time specified and a full refund was denied upon request

  Customer Answer

  Date: 12/02/2024

  Time frame was not honored 

  

  Business Response

  Date: 12/02/2024

  Upon review, this customer placed an order on Sunday, November 24th and the shipment went out on Monday, November 25th. It is currently out for delivery, set to arrive today, Monday December 2nd. We recognize that this did not meet expectations and believe the shipping carrier experienced delays due to the holidays that were outside of our control. Please note that shipping option chosen @ $6.95 typically arrives in 2-3 business days from the time it was shipped; however, the expedited shipping option was not selected as BlueChew offers 2 days guaranteed @ $9.95, or a more expensive overnight option. 

  It appears this customer has been in touch with BlueChew support today, December 2nd and an additional order was placed after being provided an additional $20 discount and is going out for shipment today. 

  We hope these orders are well-received and we appreciate the opportunity to assist.