Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In early 2025, I signed up for a blue chew subscription. I did not like the product nor did I like the price so on April 7th I attempted to cancel my subscription. The only option they gave me through their chat bot was to put my account on hold, which would ultimately freeze all future orders. I put my account on hold and because I was suspicious of this company for not allowing people to actually fully cancel their membership or subscription. I decided to remove my payment method ending in ********************************************************************************** 4369. This company does not allow its customers to easily cancel subscriptions or have their information deleted from their system, and I would like to also complain that I removed a payment method that they were still able to later charge. I have requested an investigation from my bank on the unauthorized charge and they have provided me a new card.

  

  Business Response

  Date: 05/29/2025

  see attachment

• Initial Complaint

  Date:05/07/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had signed up for a bluechew subscription a while ago, and the medication. That was chosen for me had not worked and so i thought i had canceled my subscription a while back but apparently id just been manually canceling orders by the month (unbeknownst to me) and for some season this months payment through. Id even contacted them before the charge was finalized and they wouldnt stop the payment. I talked to my PCP and found a medication that works for me and i pay $10 per month for it. Bluechew is/was charging me 8 times that ($80) for medication that does not work. The company seems to hide behind the fact that it is medication and cannot be returned as per law (as i understand it). But i dont understand the law around it. They added $80 to my credit balance which i told them was useless to me as i had no plans to continue my patronage with them. They simply threw the law book at me repeatedly and didnt even appear to read the content of my messages. Frustrating and awful customer service experience.

  

  Business Response

  Date: 05/29/2025

  see attachment

• Initial Complaint

  Date:04/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was trying out BlueChew since I experience ** when drinking alcohol. Their FAQ states that side effects can be more intense but 1-2 drinks is okay. So I place my order based on that info and upon talking to the tele doctor they tell me that I absolutely cant drink alcohol. So I immediately go to cancel my order before it ships right after I placed it and they refuse to cancel or refund. Even worse, I paid extra for 3 business day shipping and it's going to be 4 to 5 days. I would like my shipping refunded.

  

  Business Response

  Date: 05/01/2025

  We have reviewed the ticket history and this customer paid $6.95 for shipping and handling on Friday April 25th with 3 business day shipping. His order arrived on April 29th which is within the appropriate delivery window: 
  

  Tracking info here: 
  ***************************************************************************

  
  He also received a $25 discount on this first order.

  His initial complaint received on Sunday was that he would not receive the order in time for his upcoming vacation on Thursday; however, his shipment arrived on Tuesday and beat the expectations.

  Prior to his order arriving he then cited the **** on BlueChew's website contradicting the information he received from customer support. Prior to this he had already stated he would file a lawsuit with small claims court solely due to the delivery window (this threat came on Monday, the day before his shipment arrived when he thought it would come later than his vacation date). 

  He then followed up making threats regarding the *** and chargebacks, and ultimately filed a BBB complaint. We are not issuing a shipping refund beyond the $25 credit he received on this initial order and wish him the best. 

  Customer Answer

  Date: 05/02/2025

   
  Complaint: 23255803
  
  I am rejecting this response because:

  My complaint wasn't because the shipping wouldn't arrive on time, that was an additional complaint. It was because on your website you state that 1-2 alcohol drinks are okay while taking blue chew but the doctor said it wasn't. You guys are mis advertising something and putting patients health at risk. Your selling a product that puts patients health at risk with misinformation. All people reading this, go elsewhere. This company doesn't consider your health and are dishonest. And read other complaints. They will take your money and kick you to the curb. I cancelled immediately after my doctor appointment and they said they couldn't cancel. They can't even have control over their own product, how much less do they care about you.

  
  Sincerely,
  
  ******* *******

  

  Business Response

  Date: 05/19/2025

  A shipping refund was provided per the customer's request. It will show up on his original payment method in the next 3-5 business days. 

  The FAQs are BlueChew's website remain accurate: 

  Drinking alcohol while taking erection-enhancing medications can increase the risk of experiencing side effects, particularly low blood pressure. Alcohol consumption can also be a cause of erectile troubles for some patients.

  Studies have shown no major interactions with mild to moderate alcohol consumption, as in one to two 12 oz beers, one to two 1 oz shots of liquor, or one to two 6 oz glasses of wine per day.

  This is the link provided, as well: *************************************************

  We hope this patient is able to benefit from the order he successfully received. 

   

• Initial Complaint

  Date:04/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have an account on the ********************** website. They provide a prescription subscription service. I disabled and put my subscription on hold and I believe they reenabled the service with the annual prescription renewal without my approval. I had moved and did not realize they started ordering and shipping monthly to my old address. According to the tracking the items were returned to sender or delivered to my old address. Even though several were returned to sender they kept charging me for the last 7 months from Oct 2024 to April of 2025. This added up to almost $1000 they took without providing me the product. I reached out and they would only resend one order and would only credit the previous. They just took funds without making sure the product was delivered even though they knew it wasn't since they received it back according to the tracking. This is literally just stealing money.

  

  Business Response

  Date: 04/24/2025

  We appreciate the opportunity to respond and would like to provide clarification based on our internal records.
  This individual reactivated their BlueChew subscription on October 19, 2024, through their online account. On that same date, they agreed to our Terms of Service and manually updated their payment method to a card ending in 9108. These actions were completed by the usernot initiated or prompted by BlueChewand directly contradict the claim that the subscription was reenabled automatically or without their knowledge. It is not possible for BlueChew to unilaterally reactivate a subscription, nor is that a practice our company engages in.
  Monthly orders were subsequently processed from October 2024 through April 2025 as part of the active subscription. Our records show that the subscription was not placed on hold until April 22, 2025shortly after the user updated their shipping address. Prior to that, all shipments were sent to the address listed on file.
  It is also important to note that the individual did not contact BlueChews support team at any point between October and April. Their first communication was submitted on April 23, 2025the same day this complaint was filed with the BBB. Upon receiving that message, our team promptly issued a $135.20 credit for an undelivered order.
  BlueChew operates a transparent, user-managed subscription model that allows members to update billing, shipping, and support preferences at any time. While we regret any inconvenience this individual may have experienced, we are open to converting the $135.20 credit into a partial refund. However, based on the documented history and absence of prior communication, BlueChew is unable to honor the disputed amount of $676.
  For further assistance, we encourage the individual to contact us directly at ********************************** so that we may continue working toward resolution.
  Thank you.

  Customer Answer

  Date: 04/24/2025

   
  Complaint: 23241489
  
  I am rejecting this response because: I did not activate the subscription, the charges were improperly and questionably processed and the product was returned to the merchant.

  I did not activate this subscription. To address this properly, I request full documentation from your system, including:
  Log entries showing the date and time of activation, The external IP address used, Any browser/device fingerprints or identifiers, The acceptance of any agreements or terms at that time
  

  This is necessary to validate your claim that I reactivated the subscription. I strongly suspect the subscription was enabled automatically due to a renewed prescription or a system error. It is illogical that I would log in, resume shipments, and not update the delivery addressespecially since I had moved months prior. I had no reason to expect shipments at my old address and did not monitor this card closely due to its minimal use and being on autopay.

  Upon reviewing the tracking history (screenshot provided), at least three of the shipments were returned to sender, and another shipment (Order #******** on 11/19/2024, tracking #**********************) was never picked up according to **** data. Despite this, I was still charged. There was no contact from your team to resolve or investigate the repeated returns. You continued billing me even as returned products were received at your ********, ** facility
  This suggests an unacceptable lack of internal follow-up, customer care, or fraud detection.

   

  I also question how you were able to process these charges. The billing address was outdated, and I had updated it with my card issuer. Most reputable processors enforce AVS (Address Verification System) checks, which should have failed. This implies your system either doesnt use AVS or that your company knowingly bypasses address mismatches. That is a significant security concern and raises questions about your payment handling practices. Authorizing payments under these conditions without customer follow-up validation is highly questionable and grounds for a dispute on its own as well as grounds to be reported to BBB.

  To summarize: The subscription was not intentionally or knowingly reactivated by me. You processed multiple unauthorized or improperly authorized charges with questionable information. Products were returned or undelivered with little resolution from your team. Your payment system appears to lack appropriate verification safeguards. All of this occurred seven times without a single proactive action to confirm validity of the orders. This behavior is not only negligent but may also constitute fraudulent business activity.
  
  Unless fully resolved and refunded, I will continue my efforts of escalating this with the Better Business Bureau (BBB), my credit card issuer,  and any other relevant consumer protection agencies. I truly hope this is just a rare mistake and the Blue Chew company will do the right thing and make it right and take this as feedback to improve their processes and practices.

  
  Sincerely,
  
  **** ******

  

  Business Response

  Date: 05/22/2025

  ********************************** did not receive any communication from this customer prior their BBB complaint, or since our last response. We understand he is rejecting our BBB response and is unhappy; however, we have done a few things we are hoping satisfy ****************************** April 23rd, upon his first and only outreach to BlueChew, a new order was submitted to an updated address he provided. See attached proof or order delivery valued at $135.20. 
   
  
  2) An additional credit of $135.20 has been provided in his account should he wish to continue services in the future. We understand he is upset and may not wish to proceed with this option, but the credit remains in his account should he choose to use it. 
   
  3) We do not offer annual subscriptions as his initial complaint implied. They are monthly subscriptions and our systems do show that Mr. ****** updated his own payment method on October 19th, 2024, and resume monthly subscription services he agreed to at that time. It is the customer's responsibility to provide accurate shipping information and to monitor their credit card statements. Skipping orders or putting on hold long-term are options available at all times and there was no communication from the customer to BlueChew support at any time. 
   
  We understand it can be frustrating to receive a response that does not provide a full refund over an extended period of time when services are performed according to the subscription, but the subscription was not put on hold until April 22nd 2025 and BlueChew cannot provide a refund in the amount requested. 
  
  We hope Mr. ****** accepts the $135.20 that will go back to his original payment method, the additional $135.20 provided in his BlueChew account, and understands that contacting ********************************** or using the self-service options available on mobile or desktop are the best way to manage his account. 
   
  His account remains on hold and will not be billed further based on his sole outreach to BlueChew's support team during the period in question. We apologize for the confusion and wish Mr. ****** the best as we understand he has a choice on where he does business and hope he does not hold BlueChew solely responsible as we did not detect any system issues associated with this complaint. 
  
  Respectfully,
  
  The BlueChew Support team
   

  Customer Answer

  Date: 05/22/2025

   
  Complaint: 23241489
  
  I am rejecting this response still because: Nothing has changed and they have not provided an acceptable solution. I was charged knowingly with errors on the credit card and my records provided show the product was returned to sender to their offices in *******. The product was not received and they did not make any effort to reach out to me about these returned shipments.  Additionally, the business uses questionable financial practices running credit cards with inaccurate address information that at the minimum should have thrown a flag when running the payment and best practices would be to reject the card and reach out to the customer about the mismatch. However, this means the business chose to continue to charge me even though they knew the product was being returned, they received the product physically back,  and they knew the credit card address was inaccurate. This happened for 7 months.   I would have made more contact with the company with the company support, if I thought it would have made a difference. The agent I spoke to was adamant they would do nothing beyond a reshipment to the right address of one order and a credit for a previous month. This currently is the same response from the original agent so it is clear additional contacts about the problem would not have mattered.  It amazes me they won't correct this. This is still unacceptable to me and basically stealing money me an likely many others. This company needs to change their practices related to this and it should be noted for others to see they do not have this layer of protection in place that they could have. They have consciously chosen to operate in this manner and have no desire to fix the immediate problem with me or future problems or errors that could happen with other customers because of it.
  
  Sincerely,
  
  **** ******

  

  Business Response

  Date: 05/23/2025

  
  We are responding to Mr. ******* most recent rejection of our prior response regarding the disputed subscription charges. We understand his continued frustration and want to offer additional detail and documentation to close this matter in good faith.
  Account & Subscription Activity
  Our records show that Mr. ****** reactivated his BlueChew subscription on October 19, 2024, by logging into his account, updating his payment method, and agreeing to the Terms of Service. This user-initiated activity triggered the resumption of monthly shipments. BlueChew does not unilaterally reactivate subscriptions.

  
  No communication was received from Mr. ****** between October and April. His first contact was on April 23, 2025, at which point the subscription was promptly placed on hold and follow-up actions were taken.
  Order and Resolution History
  Weve provided a breakdown of the relevant orders below for clarity:
  Order #******** Created May 22, 2025
  Placed using a $125 account credit. This was successfully processed and delivered.
  Order #******** Created April 23, 2025
  This free replacement order was issued after Mr. ****** contacted us. It was delivered successfully to the updated address provided by the customer:
  **** Tracking
  Order #******** Created April 18, 2025 | $135.20
  Delivered to the Lees Summit, ** address that was on file at the time and had not yet been updated via the self-service portal or customer support:
  **** Tracking
  Order #******* Created March 19, 2025 | $135.20
  Delivered successfully to the same Lees Summit address:
  **** Tracking
  Order #******** Created February 17, 2025 | $135.20
  Returned to sender. While the order was fulfilled and shipped as per the customers information on fileand our policy does not typically allow for refunds in these caseswe issued a full refund of $135.20 on May 21, 2025, sent a free replacement, and provided additional credits out of care for the customer.

  
  Orders prior to December 2024 also reflect successful fulfillment and delivery. However, **** tracking data is no longer available due to standard tracking expiration timelines.
  On Address Verification and Payment
  We utilize industry-standard PCI-compliant payment processors. *** (Address Verification System) results are not always enforced by issuing banks when a card is active and authorized. Mr. ******* card successfully authorized recurring payments without AVS-related rejections.

  
  Final Position
  We have:
  Refunded $135.20 (Order #********)
  Delivered a free replacement to the updated address (Order #********)
  Provided an additional $135.20 account credit
  Honored a $125 credit applied to the most recent order (Order #********)
  Placed the account on hold as of April 22, 2025
  While we respectfully disagree with the characterization of our practices as fraudulent or negligent, we do regret any confusion and are committed to improving communication wherever possible. Our subscription platform is user-controlled, and account updatesincluding shipping address changesmust be initiated by the customer.

  
  We believe the above actions exceed our stated policies and hope this matter can be marked resolved from business side. We remain open to further and prompt customer support 24/7 via ************************************************************.

  
  Respectfully,
  BlueChew *********************start="4003" data-end="4006">************************************************************

  Customer Answer

  Date: 05/27/2025

  
  Complaint: 23241489
  

  I am formally rejecting your response for the following reasons:
  1. No Meaningful Resolution Offered: Your response offers no new solution and repeats the same inadequate position. This demonstrates an unwillingness to properly address the issue.
  2. False Representation of Shipment Status: Your claim that successful shipments occurred is demonstrably false. I have previously submitted tracking information showing the products were returned to your Chicago facility as "Return to Sender" (RTS). This fact has not been disputed with any valid counterproof.
  3. Partial Refunds Are Insufficient: You have refunded only two out of seven unauthorized charges. I continue to dispute the remaining charges for products I never received and did not authorize. These charges remain invalid.
  4. Failure to Provide Requested Evidence: Despite multiple requests, you have failed to provide any log files or technical records demonstrating that I personally reactivated the subscription. Your vague claim that logs indicate I was the one is not acceptable without concrete, verifiable data. I specifically requested a log showing the ** address, timestamp, and any identifying indicators linking the action to me. To date, nothing of substance has been provided.
  

  Furthermore, after contacting your own representatives through support, they have acknowledged that your technicians have the capability to enable subscriptions on user accounts and did so to create my replacement order and then assured me they would disable it when done and that this was the only way to do so. So the potential for human or system error is there.  Without transparent evidence tying this activation to my device or location, I have every reason to believe this was a system error or internal action not something I initiated.
  

  At this point, there are two paths outcomes to further the agreement on the dispute:
  1. A full and immediate refund for the remaining unauthorized charges, or
  2. The technical log evidence explicitly proving that I enabled the subscription, including ** address and timestamp.
  

  Unless either of these conditions is met, I will continue to consider this matter unresolved and push to have the information disclosed on the BBB site. The continued refusal to provide transparency only reinforces the appearance of negligent and potentially deceptive practices. I am prepared to continue to bring this to other consumer protection channels available, and to share my experience publicly to ensure others are aware of how this organization conducts business. Hopefully this organization will finally fix this error, improve their processes, and take care of its customers. 

  
  Sincerely,
  **** ******

• Initial Complaint

  Date:04/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  All I did was order a trial package and they apparently locked me in a monthly subscription. I asked the agent to refund me right after they took the money out of my account they said they couldn't because it was too late. Time I received the credit card notification was April 12th, 2025 at 4:27 am. 

  

  Business Response

  Date: 05/13/2025

  Customer was refunded on April 14th, within 1 day of reaching out to support. 

• Initial Complaint

  Date:04/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled my subscription and did not want anymore product from them but they still charged me and sent an order I did not request and are refusing to refund me anything or cancel the order I did not place.

  

  Business Response

  Date: 05/13/2025

  A partial refund in the amount of $15 for this $30 order has been provided due to the customer's dissatisfaction despite receiving his order. His tracking info is here: 

  ***************************************************************************

  His account has been placed on hold and he will not receive any further orders as discussed with BlueChew's customer support. 

  Customer Answer

  Date: 05/14/2025

   
  Complaint: 23195094
  
  I am rejecting this response because:
  They did not give me any sort of refund and are lying about that part they told me I would not receive any refund at all and I have yet to receive a refund. I told them to cancel the order and they refused to do that which is why we are having this issue.
  Sincerely,
  
  ***** *******

  

  Business Response

  Date: 05/29/2025

  see attachment

• Initial Complaint

  Date:03/25/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have power of attorney to conduct the business affairs of my son, **** ********, while he, unfortunately, is incarcerated. I have been trying for a couple months to cancel his Sildenafil prescription through BlueChew. I emailed a copy of the power of attorney to customer support at BlueChew, and I received a message that the case was escalated but nothing ever happens. I have asked to be able to communicate with a live person to no avail. Please help.

  

  Business Response

  Date: 03/26/2025

  The information you provided in mid February 2025 was able to be verified following escalation and we can assure you no orders were processed after January 2024. The associated account is on hold unless/until the account holder himself resubscribes. We appreciate your patience and wish you the best. 

  Customer Answer

  Date: 03/29/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ********

• Initial Complaint

  Date:03/17/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did the free trial with BlueChew were they send you product to test to see if it works for you and if you like it at no cost to you other than shipping expenses I did not sign up for a subscription service then on 3/15/25 I noticed I was missing funds from my personal bank account in the amount of $30.00 I had also received a email from BlueChew on the same day the funds were pulled and pending from **************** account 3/15/25 I immediately contacted my bank card asking them to cancel the payment and any further future payments they were unable to cancel the existing $30.00 payment which was already pending however they were able to stop any further transactions I then went to the website and due to the fact that I was not a subscriber I could not place a hold on any orders it was not an option because again I wasnt a member and I hadnt even chosen a monthly plan I emailed the customer service team explaining the situation and I asked for any future payments/orders to be stopped which they did in fact they said they deleted my account which I was not aware of any account I also asked for a refund in the amount of $30.00 that they took without my authorization they said that they are unable to do a refund they dont except prescription drugs as a return and they said a email should have been sent out 48hrs prior to any order being placed and I could of put a hold on it then from the MY Plan icon on website I received no email other than the one sent on the day the moneys were taken on 3/15 I explained how I have no access to the (place hold on order) option because Im not a member and never choose a recurring plan or any for that matter they said the matter was closed future payments would not be made however I will not receive a refund today is 3/17/ Id like my refund I dont think they should get away with scamming and stealing make no mistake they stole $30 from me imagine if they do this to everyone this needs addressed I do not consider this matter closed.

  

  Business Response

  Date: 03/18/2025

  Today we provided a $15 refund as a courtesy that will show up within 3-5 business days in the bank account used to purchase the subscription. 
  
  Our records show a reminder email was sent on March 12th, 2025 at 10:15 EST titled "Your next renewal order is being prepared". We understand the customer states he did not get this email and he is unaware that he signed up for a monthly subscription (that he had control over to cancel or pause at any time, but he did not). We apologize for any inconvenience this caused but we are unable to cancel orders after they have been prepared for shipment, and despite refunding $15 of the $30 spent for his second order, we hope he can be satisfied knowing he will also be receiving the shipment: ***************************************************************************

  His account is on Hold and he may choose to resubscribe as the BlueChew platform makes it easy to start and stop as needed. 
  
  Thanks!

  Customer Answer

  Date: 03/19/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:02/19/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order January 12, 2025. I havent received my been charged for to order however I have not received it. I have sent a number of emails requesting a refund or replacement. Its over a month later and the issue is still not resolved.

  

  Business Response

  Date: 03/18/2025

  It appears your shipment was lost by the carrier as tracking continues to show the package as not delivered. We have issued a refund of $59.25 on Mar 18, 2025 that will take 3-5 business days to appear on your end. 
  
  The support team emailed you on Feb 19th confirming a replacement order would be sent but asked to verify the mailing address prior to ensure accuracy given the other package was not delivered properly. It seems you missed that email as you did not reply and therefore a replacement order was not set. 
  
  We apologize for the inconvenience and issued the refund accordingly. Thanks for trusting BlueChew!

• Initial Complaint

  Date:02/17/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have repeatedly requested that blue chew cancel my account and delete all my personal information since May 20 24 and this company continues to ignore me and refuse to honor my request. This is my personal information. They are not entitled to use or sell it on their platform after *** made this request yet they continue to ignore me. There are no human beings available in order to process request instead they have a ineffective Chatbot With no intelligence whatsoever offering up responses that have absolutely nothing to do with my request to close my account and delete ALL of my personal information.

  

  Business Response

  Date: 03/18/2025

  This customer's information was deleted, as appropriate.