Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/06/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Foot pad turns off by itself in less than 1 second when my feet is on the pad. Tried all different modes and still turns offs. Its fully charged. Tried it for last two days and still doesnt work. Frustrating. Requesting a refund or a replacement.

  Business Response

  Date: 04/08/2025

  Dear ****,

   

  Thank you for reaching out and bringing this to our attention. Were truly sorry to hear that your foot pad isnt working as expectedespecially after trying different modes and ensuring it's fully charged. We completely understand how frustrating this must be, and we appreciate your patience in trying to resolve it on your own.

  
  To make things right, well be sending you a replacement unit. You can expect to receive it within 710 working days, or possibly even sooner. There's no need to return the original item.

  
  Thank you again for your understanding, and please dont hesitate to reach out if you have any further questions or concerns.   
  
  
  Best regards,
  
  Nooro Team

  Customer Answer

  Date: 04/09/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ***

• Initial Complaint

  Date:04/04/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I order and have not received any thing from them. No email no nothing. I just want a refund and never to hear their name again. False advertising.

  Business Response

  Date: 04/08/2025

  Hi ******,

  
  Thank you for reaching out, and Im really sorry to hear about the confusion and inconvenience this has caused.

  
  I completely understand your frustration, especially since you were expecting a physical product and received nothing. After reviewing your account, I can confirm that the subscription you signed up for is a digital service, which is why there was no shipment involved.

  
  That said, weve gone ahead and issued a full refund for all the charges. This should reflect in your ****** account shortly. Your membership has also been canceled, so you wont be charged again in the future.

  
  Just to clarify, the membership was successfully signed up for as part of a subscription plan during the checkout process. While we strive to make these details clear and transparent, I understand how this might have been confusingespecially if you were exploring the program as a trial.

  
  We truly appreciate you bringing this to our attention. Feedback like yours helps us improve, and well be taking steps to ensure better clarity moving forward.

  
  If you ever decide to give our program another try, wed love to welcome you back with a plan thats the right fit for your needs. In the meantime, please dont hesitate to reach out if you have any more questions or concernswere here to help.

   

  
  Warm regards,
  
  Nooro Team

• Initial Complaint

  Date:04/03/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This amount has been charged monthly. I did not sign up for any type of subscription. I need all of these months refunded and the deductions discontinued immediately!

  Business Response

  Date: 04/05/2025

  Dear ********,
  
  Thank you for reaching out to us regarding your membership. I completely understand your concerns and want to reassure you that weve processed a full refund for your membership. All charges related to the ******************** subscription have been successfully refunded. You will receive an email confirmation shortly, and the refund should reflect in your account within 35 business days, or possibly sooner. Your membership has also been canceled, so you wont be charged moving forward. 
  
  Id like to clarify that the membership was successfully signed up for as a subscription plan during your checkout process and was provided to you as a free trial. We aim to make our options clear and straightforward, but I completely understand how this might have been confusing, especially if you were exploring the program as a trial. 
  
  I truly appreciate you bringing this to our attention, and well take steps to ensure greater clarity for others in the future. We hope this resolves your concerns. If you decide to revisit our program at any point, wed love the chance to welcome you back with the right plan that fits your needs.
  
  Please dont hesitate to reach out if you have any further questions or feedback.
  
  
  Best regards,
  
  Nooro Team
  
  

• Initial Complaint

  Date:04/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a knee brace in September 2024. I did not ask for *** ********* any subscription to a monthly health subscription. They added it on to my purchase as a free trial without telling me and I didnt ask for it. I have been getting charged $41.34 per month since September 2024 and thru March 2025. Id like all six months of charges refunded as *** seen other customers have received for the same complaint, I called customer service and they said they could only refund half. I want all 6 months refunded as has been done for others for these Unauthorized charges.

  Business Response

  Date: 04/02/2025

  Hi *****,

  
  Thank you for your time and for speaking with me over the phone today. I truly understand your frustration regarding the unauthorized charges, and Im here to ensure everything is resolved.

  
  Id like to confirm that the representative you spoke with yesterday has successfully cancelled the subscription to prevent any future charges. Additionally, they have processed a full refund for all 6 months of charges, as you requested. Please allow 3-7 business days for the refund to reflect back in your account.

  
  If you have any further concerns or questions, please feel free to reach out. Im here to assist you!

  
  Best regards,

  Nooro Team

• Initial Complaint

  Date:03/30/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  a monthly fee of &***** is being charged and when I questioned the chrge I had to agree to a fee to receive an answer and to gather other info another charge was necessary whe I contacted RCH*Nooro site. I received the merchandise and my credit cards list the date of 1/02.25. *** of $140.35. I expected that amount to be the only amount for this order.

  Business Response

  Date: 03/31/2025

  Dear *****,

  
  Thank you for reaching out, and I sincerely apologize for any confusion and frustration caused by the unexpected charges. I understand how important it is to have transparency with charges, and I truly regret any misunderstanding.

  
  I attempted to contact you by phone to clarify and resolve this, but unfortunately, I wasn't able to reach you. Id like to clarify that the VIP Peak Membership was successfully signed up for as a subscription plan during your checkout process, and was provided to you as a trial. We strive to make our options clear, but I completely understand how this may have been confusing, especially if you were exploring the program as a trial.

  
  To further explain, we send a notification email 7 days before the trial period ends, giving you the option to cancel if you choose not to continue. Additionally, we offer a customer support line to assist those who may prefer verbal assistance with cancellation, but I understand how this process may not have been as smooth as expected.

  
  That said, I want to assure you that we have processed the cancellation of your subscription to prevent any future charges. While the VIP Peak Membership is not covered under our 90-day Money Back Guarantee, Id like to make this right as a one-time courtesy. I will process a full refund of $31.32, and please allow 3-7 business days for the refund to reflect in your account.

  
  If you have any further questions or concerns, please dont hesitate to reach out. Im here to help!

  
  Best regards,

  Nooro Team

• Initial Complaint

  Date:03/30/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have cancelled my 4 week gut plan as I realised like everyone else that it was a so called subscription. After cancelling the first time they charged me a further 63 dollars (after reassuring my via email that I would not get debited any further payments). Now they refuse to refund this amount that they've unlawfully taken from my account because I need to show "proof" I've used the app that doesn't work. This is after cancelling it the first time round. I just want my money refunded after all this stress

  Business Response

  Date: 03/31/2025

  Dear Taylah,

   

  Thank you for your email, and I truly apologize for the stress this situation has caused. I completely understand your frustration, especially after receiving reassurances that no further payments would be taken from your account.

  
  I attempted to reach you by phone to discuss this further, but unfortunately, I wasn't able to get through. I would like to clarify that the charge of $38.95 on March 29, 2025, occurred because the cancellation request we received was via email. To ensure proper cancellation, its required to either call us directly or cancel through the online application. However, I understand how this can be confusing, and I apologize for the miscommunication.

  
  To resolve this, I want to assure you that we have now processed the cancellation of your subscription. Your cancellation ID is **********, which will prevent any future charges. Additionally, we have processed a full refund of $38.95, and your refund ID is ***********. Please allow 3-7 business days for the refund to reflect in your account.

  
  I sincerely apologize for any inconvenience this has caused, and I appreciate your patience while we worked to resolve this for you. If you have any further concerns, please feel free to reply to this email, and Ill be happy to assist you.

  
  Best regards,

  Nooro Team

• Initial Complaint

  Date:03/30/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I saw an unauthorized charge come up on my Apple Cash card account. Transaction #************ for Nooro on 3/29/25 for $39.95. Ive never heard of this company before and I certainly didnt subscribe to anything. Upon reviewing my other Apple Pay transactions, I noticed another charge from this company for $19.99 on 3/1/25. Transaction # DF01A3F087BC. I never bought a product or subscribed to anything with this company. This is fraud and I want a full refund.

  Business Response

  Date: 03/31/2025

  Dear *****,

  
  Thank you for your time speaking with me over the phone earlier. I truly appreciate you bringing this issue to our attention, and I understand how concerning unauthorized charges can be.

  
  As we discussed, we will process the cancellation of your subscription to ensure that no further charges will be made to your account moving forward. Additionally, I want to confirm that we are issuing a full refund for both the $38.95 charge on 3/29/25 and the $19.99 charge on 3/1/25. Please allow 3-7 business days for the refund to reflect back to your account.

  
  I sincerely apologize for any confusion this may have caused and want to assure you that we are here to support you. If you have any further questions or need additional assistance, please dont hesitate to reach out.

  
  Thank you again for your patience and understanding.

  Best regards,

  Nooro Team

  Customer Answer

  Date: 04/04/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:03/26/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Back in November 2024 I saw a post online for products offered from this company ****. It offered products that helped people suffering from lymphedema... i was interested and I remember clicking on the ******** had to put your payment information in to even proceed to try to get information so I put my ****** information in and I was looking at their different products & was answering their questions ...when I realized that it was going to be $38.95 a month (I can't afford that, I live on Social Security) I backed out and did not proceed. I did not finalize any purchase or any selection of any products... Imagine my surprise when going through my ****** records and I find debits from this company starting November 9, 2024 all the way through March 1, 2025 to a sum total debited of $170.99! I was up all night long trying to find a website for them. I finally found one & thought to try to login to see if I had inadvertently registered with them and of course I couldn't login. I had no login credentials so I had to email them stating my situation and they emailed me back stating that I had registered for their online lymphedema support billed monthly and that they sent this out to me every month. I went through all my emails. I haven't cleaned my emails for the last two years I went through everything other than the email I got from them today,trying to get to the bottom of this I have received nothing from them. I called and spoke to a Csr ******* who assured me that she would do everything she could to get me refunded, but just spinned me in circles.I had to login, I had to watch videos, I had to sign up for classes, I had to do this& that in order to get a refund. I said I didn't order your product. I don't even know what it is. I'm not going to use it. I didn't authorize you to bill me. You obviously did. I just want my money back. I proved with screenshots of each month that there has been NO activity save for today & the day they enrolled me.

  Business Response

  Date: 03/27/2025

  Dear *********,
  
  Thank you for reaching out and sharing your experience with us. I completely understand your frustration, and I sincerely apologize for any confusion or inconvenience this has caused. Please know that we take your concerns seriously and want to make things right.
  
  Weve processed a full refund for your membership (covering the four charges of $38.95 each), and your membership has been canceled to ensure no further charges occur.
  
  To clarify, the membership was successfully enrolled as a subscription plan during the checkout process. While we strive to make our subscription terms clear, I understand how this may have been confusingespecially if you were simply exploring the program. Your feedback is incredibly valuable, and well use it to improve clarity for others in the future.
  
  We appreciate you bringing this to our attention, and we hope this resolution gives you peace of mind. Should you have any further questions or need additional assistance, please dont hesitate to reach out.
  
  Best regards,
  
  Nooro Team

• Initial Complaint

  Date:03/22/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased two products through Nooro a foot massager and foot pads. When doing so they enrolled me in a monthly health subscription, when I only wanted to buy the products. When I called to get them to cancel and refund they refused. I kept pushing and they eventually refunded me half of a subscription from 30 bucks and month to 15. So I took it, but this is not good practice: I never signed up into a monthly club and then they dont even cancel when you explain that. I had to push to get half of it back. Do not use this company - they advertise all over social media.

  Business Response

  Date: 03/23/2025

  Hi *****,

  
  Thank you for reaching out, and Im truly sorry to hear about your experience. I completely understand how frustrating this situation must be, and I sincerely apologize for any confusion caused by the subscription enrollment and our communication during the cancellation process. Your feedback is valuable, and I want to make sure we resolve this properly.

  
  Id like to clarify that the membership was signed up for as a subscription plan during the checkout process and was provided to you as a trial. We aim to make our options clear and straightforward, but I completely understand how this might have been confusing, especially if you were only looking to purchase the products.

  
  To resolve this, we will process the cancellation of your subscription and issue a full refund. Please allow 3-7 business days for the refund to reflect back in your ****** account.

  
  I truly apologize for any inconvenience caused and appreciate your patience. If you have any further questions or need additional assistance, please dont hesitate to reach out.

  
  Best regards,

  Nooro Team

• Initial Complaint

  Date:03/20/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Purchase of their foot massager included a trial subscription of Heatlh Courses The trial expired, and the company made two charges to my ****** account of $30.77 each. I did not approve the continuation of this subscription. The company claims that without my reply upon trial expiration, they assume that I want to continue the subscription. This is a hidden way of fraudulent charges. I contacted the health manager and canceled the subscription but they only refunded half of the fraudulent charges they made.

  Business Response

  Date: 03/21/2025

  Dear ******,
  
  Thank you for reaching out to us regarding your membership. I completely understand your concerns and want to reassure you that weve processed a full refund for your membership this time. Your membership has also been canceled, so you wont be charged moving forward. The refund will reflect to the original payment method used within 5-7 working days or sooner. 
  
  Id like to clarify that the membership was successfully signed up for as a subscription plan during your checkout process and was provided to you as a free trial. We aim to make our options clear and straightforward, but I completely understand how this might have been confusing, especially if you were exploring the program as a trial.  
  
  I truly appreciate you bringing this to our attention, and well take steps to ensure greater clarity for others in the future. We hope this resolves your concerns. If you decide to revisit our program at any point, wed love the chance to welcome you back with the right plan that fits your needs.
  
  Please dont hesitate to reach out if you have any further questions or feedback.
  
  

  Best regards,
  
  Nooro Team

  Customer Answer

  Date: 03/24/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******