ComplaintsforGoHealth

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Initial Complaint
03/06/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I get mail from these people all the time and have called to make them stop sending this c*** I've been trying to get them to stop for over a year now and I still get mailings from them. They don't have the ***** to put a return address on the mailings either. I WANT TO BE REMOVED FROM THIS COMPANY MAILING LIST IMMEDIATELY!!
Business response
03/21/2024
Good Afternoon, Thank you for reaching out! I can understand how this can be frustrating. I have added your information to our Do Not Call, Do Not Email, and Do Not Mail lists. If you continue to receive these mailings, please do reach out and we can investigate and ensure removal.
Customer response
03/23/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
02/23/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Urgent care overbilled me by $105.00 on 1/29 and are still refusing to refund me in a timely manner after acknowledging I am owed the refund
Business response
03/05/2024
Hello, thank you for reaching out regarding your concern. We are GoHealth LLC, an insurance brokerage company, specializing in ********* and we do not currently have urgent care services. Based on the information you provided, you maybe seeking to communicate with Memorial Hermann-GoHealth *********** in ****, ** *****. Their phone # is Phone: **************. I hope this helps in directing this concern to the appropriate person. If you need anything further, please do reach out.
Customer response
03/06/2024

Complaint: 21337193

Can the BBB please follow up with the phone number the company provided? It looks like the *********** is not associated with the company we sent the original complaint to. Im fine with closing the interaction with GoHealth but I want to go after the Memorial Hermann GoHealth ***********. I ended up having to do a chargeback on my debit card to get my money back.
Thanks,
Sincerely,

***********************
Initial Complaint
02/10/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Being bombarded with advertisements from this business in the mail. They are sent **** First Class Mail and I am refusing delivery on each of these and marking them "Return to Sender". Does no good, the junk mail keeps coming. There is enough information visible on each of these mailings to be an identity theft risk. I also consider this an invasion of privacy as I never initiated any contact with this business.
Business response
02/13/2024
Good Morning, Thank you for reaching out! I can understand how this can be upsetting. I have added your information to our Do Not Call and Do Not Mail lists. If you continue to receive these mailings, please do reach out and we can investigate and ensure removal.
Customer response
02/20/2024

Complaint: 21275231

I am rejecting this response because: While this business has agreed to remove me from mailing lists and not contact me further, they did not agree to remove my personal information from their files. They will be able to share or sell this information to others for their own profit, gain or benefit, financial or otherwise (and could have done so already) unless they remove all of it from their files. They do not have my consent or permission to share or sell any of my personal information with others, and I will consider any such actions on their part an invasion of privacy. This business's response is completely unacceptable unless and until they also remove any and all of my personal infroamtion from their files in addition doing what they have already agreed to: to not contact me further and to remove me from any and all of their mailing lists.

Sincerely,

*************************
Business response
03/08/2024
Hello again, I went into our system and cannot find your member record. I will continue to search with the information provided. If and when we find the profile, we will ensure that the record is noted and marked with your concerns and to not interact or use your profile for any reach outs.
Customer response
03/11/2024

Complaint: 21275231

I am rejecting this response because: I am still continuing to receive these mailings in spite of the business stating that they would remove me from mailing list(s) and not contact me any further. (Got one today - see attached photos)

Sincerely,

*************************
Business response
03/21/2024
Hello, Apologies for continuing to receive mailings. I added your information to the Do Not Call/Email/Mail lists myself, you should not receive any mailings going forward. Should you receive any more unwanted communication, please do not hesitate to let us know.
Initial Complaint
01/30/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
On January 29 **** I received an advertisement in the mail from GoHealth regarding ******** Advantage Plans. I have received mailings from GoHealth in the past and in July of 2023 I sent GoHealth a letter requesting that I be removed from their mailing list. Well I'm still receiving mailings from them. I'm not even old enough for ********* I would like GoHealth to take me off their mailing list and stop sending me advertisements.
Business response
02/13/2024
Hello, thank you for reaching out! You have been added to our Do Not Call and Do Not Mail lists. If you continue to receive these mailings, please do let us know and we will investigate to ensure that you are removed.
Customer response
02/18/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
01/11/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Go Health continues to advertise nonstop and with back to back ads even though the ******** enrollment period ended more than a month ago.
Business response
02/13/2024
Good Morning! We understand that advertisements can be bothersome. All of our advertisements in print and media are approved through Centers for ******** Services. Although we did pass Annual Enrollment Period in December, we do have various enrollment periods throughout the year. Currently we are in our Open Enrollment Period that still allows members to enroll or switch ******** plans if they so choose.
Initial Complaint
01/01/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Made an appointment for my father and have been trying ever since to remove my email address from his account. I have trying to call, unsubscribe, for no avail. I want the emails to stop!!
Business response
01/10/2024
Good Afternoon and thank you for reaching out with your concern. We are GoHealth LLC, an insurance brokerage company and we do not currently make or schedule any medical appointments, so I apologize if there has been any confusion. Regardless, I will ensure that you are placed on our Do Not Email lists.
Customer response
01/12/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
12/19/2023
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I got an email for a $15 bill. I tried to pay it online but their was no feature to pay it online even though they say you could. I called and tried to pay via their automatic telephone payment system and it could not find my bill. I called waited a total of 3 hours to speak to "****" who told me to wait 24 hours. I was able to input my billing into the automatic system and pay, BUT it does not reflect in INOVA Health system - so it seems like I still have to pay the $15. I paid $15 (have is seen on my credit card statement) but GoHealth doesn't help. An "*********************" from GoHealth emailed me to tell him when he should call me. I did - **** didn't call.INOVA health system billing says that GOHealth billing is separate and cannot help. I think INOVA subcontracts out their *********** to GoHealth.
Business response
12/27/2023
Thank you for reaching out with your concern. I believe there may have been some confusion and have be directed to ** in error. We are GoHealth LLC, an insurance brokerage company located in *******, ** and we do not currently have urgent care services.That being said, I did find an Inova-GoHealth *********** center in the ******, ** area with phone # ************ and address **************************************************************************. At the moment I cannot find their BBB listing to provide, but the number above may offer some help.
Customer response
12/29/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
I identified an incorrect business. Sorry

Sincerely,

***********************
Initial Complaint
12/12/2023
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I began to receive unsolicited emails from GoHealth on 12/7/2023 that said that I had spoken to them on 11/22/2023 to register for a ******** Advantage Plan. I did NOT speak with them on 11/22/2023 and I do NOT want to be enrolled in a ******** Advantage plan. I am working full-time and have insurance through my employer. I called them and they would not look me up unless I gave them additional personal information. I am concerned that this is a scam and want to have them remove me from any future mailings and confirm that I am NOT signed up for an insurance plan I neither authorized nor want.
Business response
12/27/2023
Thank you so much for providing the email and context for us. I apologize for any confusion. I will add your address, email and phone number to our Do Not Contact list. In the meantime, am trying to find your account with us in our system and need further information (Date of Birth) to verify that the profile we have is indeed you so that we can confirm that you will retain your employer plan going forward. I am happy to have one of our escalation team agents reach out to you to further assist resolve this quickly.
Customer response
12/29/2023

Complaint: 20999033

I am rejecting this response because: I know that they falsely stated that they called me to set up an insurance plan in the first place. I do not want to provide additional personal information to this group as it will give them an additional means of creating a false account in my name. I have called my employer and Aetna and they do not have any information about a new Aetna account in my name as this group falsely claims. The only records that my employer and Aetna say they have relate to my employer provided health insurance. My name is not that common and they should be able to provide you and/or me with any information that have related to my name, address and email address if they truly have an account. I want confirmation that this false account that they claim to have created has been deleted and they will cease and desist their false activities. I continue to receive emails from them about this program that I did not ask for or authorize. Their response is NOT satisfactory.

Sincerely,

***********************************
Business response
01/10/2024
Hello, I searched our systems with the information we have for you already and could not find your profile with the information I have. I will ensure that your information is on our Do Not Call/Email/Mail lists to desist further communication or confusion.
Customer response
01/16/2024

Complaint: 20999033

I am rejecting this response because:
I am continuing to receive emails indicating that I have been enrolled in a plan I neither authorized nor wanted. The ongoing nature of these emails remains very concerning to me. They have also indicated that I should be receiving a membership card in the mail, which has never come, further confirming my suspicions that this is entirely fraudulent. I will not be satisfied until I no longer see any of these false emails coming into my inbox.
Sincerely,

***********************************
Initial Complaint
11/24/2023
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I am receiving promotional email from this company that I do not want. I have contacted them previously through the BBB and they agreed to stop sending me mailings. I am receiving them again.
Business response
12/08/2023
Hi, I am so sorry to hear that you are still receiving mailers! I submitted the ticket to add you to the Do Not Mail list. Please do not hesitate to reach back out with any concerns you have!
Customer response
12/11/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************
Initial Complaint
07/11/2023
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Beware!-DO NOT CALL!!!!!These people are sick . They spend so much money on **mmercials to scam u . Operators get a **mmission of what 20 bucks??FRAUD******they will tell u whatever u want to hear. I tried this and they changed all my **verage. I have chronic illness I ALMOST DIED because they denied meds and gave **pays. When I get it free. WHY WOULD I CHANGE free ** pays for 50$ ones??? POS **mpany , greedy b****** were fine to let me die so long ad the operator who worked with me all week, dis**nnected the number at the end of the week!!!!!!What scum! I found out i lost my **verage while standing at the pharmacy and trying to make doctors appointments. For a Knee replacement!!!! They need to be in jail!!!!
Business response
07/18/2023
Good Morning, I am so sorry to hear that you had such a negative experience with your health coverage. We certainly do not want to disrupt the continuity of care with a new enrollment. I am happy to and want to help you resolve the issue and correct your situation. I tried to search your information in our system, but cannot find your records. Is there another email or number that you may have enrolled with, that I can search to solve your concern?

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