Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/15/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I emailed company after the first mailing to remove me from their mailing list to no avail. I then received another one. I want this business to stop sending me mailings as I'm not interested in anything they have to offer.

  

  Business Response

  Date: 03/19/2025

  Hello, I have added you to our Do Not Mail list. Should you get further communication, please do let us know so we can follow up!

  Customer Answer

  Date: 03/31/2025

   
  Complaint: 23071261
  
  I am rejecting this response because:
  I'm not sure why BBB says they never received my responses.  I have received many messages where this has happened and I have already responded.  Here is proof.
  Sincerely,
  
  ****** ******

  

  Business Response

  Date: 04/10/2025

  Hello ******, I have confirmed that you were removed from our Mailing List. Your responses are satisfactory for the business, please let us know if you need further assistance. 

• Initial Complaint

  Date:01/30/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company's billing department has literally been impossible to reach for the last two weeks I have called every single day and gotten no response, Ive emailed them multiple times too, and heard nothing. They're charging me thousands for services without billing my insurance. This company is completely fraudulent. They do not have any billing staff, as evidenced by the fact that I've tried to contact them through every single channel available. There going to send my bill to collections without giving me a chance to get it corrected. It's completely their fault for not billing my insurance - I called my provider and they received no claims from them.

  

  Business Response

  Date: 02/04/2025

  Hello, thank you for reaching out regarding your concern. We are GoHealth LLC, an insurance brokerage company, specializing in ********* and we do not currently have any services that require billing of insurance, nor do we take payments from members. Based on the information and location you provided, you maybe seeking to communicate with UCSF Health-GoHealth ************ Their phone number is **************. I hope this helps in directing this concern to the appropriate person. If you need anything further, please do reach out.

  Customer Answer

  Date: 02/05/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Will ******

• Initial Complaint

  Date:01/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is not a dispute. I'm complaining about this company calling my phone back in Early November soliciting me to change my insurance plans. The guy ******* ****** lied to me and told me that the policy he was changing me to was a better policy and that he checked all my doctors to see if they will all accept the plan and he said they all agreed. But when I went to my dentist yesterday to set up visits they said they don't take the plans or any of *************************** at all. This new plan is a PPO plan switching me from an HMO plan and my monthly card was giving me $200 a month but now it's reduced to 162 a month. A loss of $38 a month with no additional benefits. All the benefits are exactly the same. Plus my dentist still won't take the insurance plan. I'm aggravated and misled into believing I was getting a better plan. My plan is a advantage plan or a dual complete plan because I get ******** and ******** so it didn't cost me anything extra. I just lost that $38 difference and still can't find a dentist to accept this plan.

  

  Business Response

  Date: 02/04/2025

  Hello ****! I am sorry to hear that the new plan isn't suiting your needs completely. I would love to help you resolve this matter, so I will have our escalation team investigate and address the concern with the appropriate party internally so we can avoid future situations like this. Our **************** team will be in touch with you this week to assist finding a dentist that is in network with your United plan. Should you have any immediate questions or assistance, please call our Customer Service team at ************.

• Initial Complaint

  Date:01/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Greetings, I just turned 68 and everything changed in life. I have United healthcare ***************** dual coverage complete I have no problem with the insurance I have now. I got something in the mail from go health I have no idea who they are or what they are I have tried on many occasions over the last three weeks to call their number 9:00 Sharp and I'm on hold for over an hour and I never get to speak to anyone I called before 9:00 and I leave voice messages with my name and phone number for someone to call me back. I don't know what they want from me I don't and I haven't set up to do business with gohealth I do not want them changing my insurance I did not ask them to be a provider for me I can't even reach them to make sure they haven't went ahead and changed things on me I'm letting you know right now I do not want my insurance touched I get so many things in the mail by so many people but it sends my mind spinning. I have my doctors I'm under private care they all meet my needs I don't want another agency working with me this is Ludacris I don't know how people in their 80s and 90s live through all this paperwork and changes I don't want to be called I don't want any mailings I don't want to emails I just want them to leave me alone and if they've signed me up with their agency they did it fraudulently. Anything you can do to help me is greatly appreciated. Especially when their gohealth and they're looking to modify my ******** plan that was done a few months ago and their name was not on the table I did not change a thing. Please stop them from harassing me and if they did open up an account with my name I want it closed immediately in a letter in the mail I am handicapped and I don't need this aggravation. I thank you in advance for anything you can do to assist me I had no one else to turn to as I can't reach them every way I've tried. My best regards. ***** *******

  

  Business Response

  Date: 01/23/2025

  Hello *****, thank you so much for reaching out! I understand how the mailings can be overwhelming. I can have you put on our Do Not Mail/Call/Email lists today. I will also have one our Escalation Specialists contact you to address your concern about your enrollment with us. Should you have any immediate questions or assistance, please call our **************** team at ************.

• Initial Complaint

  Date:01/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Go Health contacted my 73-year-old father, who has dementia, and convinced him to change from his original ****** plan to a their GoHealth plan. My father, has numerous health issues, and moving him to another plan would seriously degrade the quality of care he receives. It is unconscionable that a company would prey on an elderly man like this to earn a commission. I have called them twice and each time I have been placed on hold for over an hour to cancel his unauthorized plan!! It is extremely frustrating I urge others to be vigilant and protect their loved ones from such predatory practices. Companies should have ethical standards, especially when dealing with vulnerable seniors. This kind of manipulation is unacceptable and needs to be addressed.

  

  Business Response

  Date: 02/04/2025

  Hello *********, I am sorry that you and your father had this experience with GoHealth. I would love to help you resolve this matter and cancel the new plan. Our escalation team will be in touch with you this week to resolve this issue with you as well as investigate and address the concern with the appropriate party internally so we can avoid future situations like this.

• Initial Complaint

  Date:12/09/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My elderly father received a post card AND phone calls from this GO HEALTH company - stating they represent *** and the government - for ******** and he qualified to switch him over to this BETTER plan - no charge - more benefits. So he agreed. I have POA - I called back and they went through the WHOLE thing with me too - it seemed "OK" - but almost too good to be true. They stated they are contracted w/ the Government for ********. He was approved. He then got a letter from *** ******** saying he was DENIED because he did not have a disease that qualifies for it. So I called today - bounced all over the place - UHC says he was denied but to call "GO HEALTH" back. I called GO HEALTH again and bounced all over - spoke with ******* in Sales - who once I told him the BBB has so many complaints he said "You don't need to read that to me" - and asked me to stop - so rude! Then I told him my father NEVER should have been called to change over to a *** that could change his health care and doctors he has access to. He then COULD NOT find his name, or phone #, or anything - says he doesn't show it was them - but I have the CALLS in my caller ID and the post cards - he said maybe they spelled his name wrong? still nothing. This is all fraud or horrible service! They should have asked him from JUMP if he had one of these conditions ORIGINALLY and never did - what a waste of time and confusion for the elderly!!! This company needs to be shut down!~

  

  Business Response

  Date: 01/09/2025

  Hi *******, I am sorry that you had this experience with GoHealth. GoHealth is a ******** Brokerage that partners with Carriers, such as ***, to offer ******** Advantage plans on their behalf. There are certain plans that do provide additional benefits for individuals with special needs, for example chronic conditions like Diabetes; which is what your father was enrolled in. I would love to help you resolve this matter, so I will have our escalation team investigate and address the concern with the appropriate party internally so we can avoid future situations like this. If there is any follow up, please do not hesitate to call our **************** team directly at **************.

  Customer Answer

  Date: 01/13/2025

   
  Complaint: 22662330
  
  I am rejecting this response because:     I read all they stated - however they DID NOT ADDRESS the main issue or what others have stated too.    DID THIS person read this all carefully?       My main issue is my father should have been ASKED on the phone if he EVEN qualified for ANY of the few reasons you have listed -   Diabetes,  COPD, Heart issues, Cancer or living in a specific assistant living place. HE WAS NOT ASKED - he was sold a bill of goods on the phone -  and even when I CALLED back to the same person to go over all - they EQUALLY sold me the same BS. NEVER ONCE, not even ONCE did they ask him or me if he "has one of these issues"  - if so we would have SAID NO and call would have ended!    In stead, hours of our time,  all this paperwork, do this and that - provide all this info -  several pages of notes and me calling his doctors - etc - to ONLY FIND OUT in another letter he "did not qualify" -    so when I called A G A *********** then go Mr. **** on the phone - to find out he SHOULD have been interviewed and that your SALES people have a "list of questions" to ask first - BEFORE we go down this rabbit hole - this was not done,  this is DECEPTIVE - you need to be REGULATED BETTER.  This is why I reported this here.           So what is next then?    I just want them to admit the issue and what is being done for all the OTHER people that are getting RAILROADED by this company.  
  
  Sincerely,
  
  ******* ******

  

  Business Response

  Date: 02/04/2025

  Hello, I understand that this situation is frustrating and there are opportunities for improvement in our process. As mentioned before, our escalations team is reviewing the calls from the enrollment and will provide the necessary actions to improve our processes across the board. 

  Customer Answer

  Date: 02/05/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:12/09/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/6/2024, **** of Go Health contacted my 88 year old mother, and after advising her to contact her daughter to discuss the ******** options she was sharing, the agent asked if her daughter had power of attorney. My mother said the power of attorney was with the lawyer to be used when she is ready. The agent declined to contact me and continued to sell my mother on all the "free" things she could get by joining *********. Nothing worse than sharing "freebies" with those on a budget. My mother, who has cognitive issues, allowed the unethical agent to enroll her in a program she should not have. My mother NEEDS to remain on traditional ******** for countless regions and now this agent is jeopardizing her health. I have been trying for hours to speak to an agent and after holding, I get a recorded message to call back when they are less busy. Is this just another ploy, hoping customers give up so the agent can secure a commission. I even left a message with the agent and NO response. It is unconscionable that a company would prey on an elderly woman like this to earn a commission.

  

  Business Response

  Date: 01/24/2025

  Hello ****, I am sorry that you and your mother had this experience with GoHealth. I would love to help you resolve this matter, so I will have our escalation team investigate and address the concern with the appropriate party internally so we can avoid future situations like this. Our escalation team will be in touch with you this week to resolve this issue and revert your mothers' coverage where it needs to be.

• Initial Complaint

  Date:11/21/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I receive multiple ads for my deceased son,who was 4 years old.I want them to stop the harassment ,as no one at this residence has even contacted this company.This is cruel and a bad reflection on the company.

  

  Business Response

  Date: 11/29/2024

  Hello ***, thank you for reaching out! I am sorry for your loss. I have added you to our Do Not Call/Email/Mail list so you should not receive further communication.

• Initial Complaint

  Date:11/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Gohealth has been told NUMEROUS TIMES to stop calling. They called every 10 minutes on the morning of November 18th.

  

  Business Response

  Date: 11/29/2024

  Hello ****! Thank you for reaching out! Your number has been added to the Do Not Call list. 

• Initial Complaint

  Date:11/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  11/15/2024. My 91 yr old father received a notice in the mail regarding ******** benefits. He called number on the card. It was Go Health ******** supplement plans.They never told him that their plan would replace the plan he currently has with Anthem. Just told him about the benefits of their plan. After explaining to him the benefits of their plan, they told him that his daughter needed to contact them to complete the application. I am his only daughter, and I have POA, but have never made that document available to anyone related to ********. When he questioned them as to why I had to contact them, they just kept saying that they could not open a plan without my authorization. I feel that they were pushing their product, without explaining that it would replace the supplement he currently has. He was totally confused. After some investigation, it appears that this type of behavior appears to be standard practice for them. I contacted their customer service and complained, but was not offered the opportunity to file a formal complaint.We want no further correspondence from the company, and an apology would be an bonus. I would be happy to supply is ************ number if needed.

  

  Business Response

  Date: 11/29/2024

  Hello ****! Thank you for your feedback and I do apologize for your experience with GoHealth. We do not take POA situations lightly; when discovered that a member has POA, we require that the POA person be on the line to submit the application to be compliant. If you could provide the agent name and phone number that would be helpful, as well as the name of the customer service agent you spoke to if you have that information.