Complaints
Customer Complaints Summary
- 58 total complaints in the last 3 years.
- 17 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:11/14/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They CONSTANTLY call at inappropriate hours. Business hours do not apply to these people. I want to be removed from their call list IMMEDIATELY. I've asked them to remove me and they refuse.
Business Response
Date: 11/29/2024
Hello, thank you for reaching out! We have added your number to the Do Not Call list.Initial Complaint
Date:11/02/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 11/2/2024, ***** ***** of Go Health contacted my 97 year old Father, *** ******, and convinced him to change from original ******** to a ******** Advantage plan. *** has numerous health issues and a move to ******** Advantage would seriously degrade the quality of care *** receives. It is unconscionable that a company would prey on an elderly man like this to earn a commission.Business Response
Date: 11/29/2024
Hello ***! My apologies for your experience with GoHealth. I looked in our system for your dad's profile and see that there is an escalation request submitted earlier this month and that you have been requested to be added to the **** which has already been done. Based on the escalation, this issue has been addressed with the appropriate parties and we will work to improve our process for future members. Please don't hesitate to contact our ************************** if you have any questions.Customer Answer
Date: 12/02/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*** ******Initial Complaint
Date:10/23/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The nature of the dispute is that the business sends out a form letter with vague information about their company and not identification to verify the legitimacy of the company except for an 800 number where the person is not allowed to identify the location of the ********** the background, there is a lot of people talking noise making it hard to understand the caller. This is considered suspicious.Business Response
Date: 01/22/2025
Hello, thank you for reaching out! We have added you to our Do Not Call/Email/Mail lists, effective today. Should you have further contact from us, please do not hesitate to contact our **************** team at ************ for further assistance.Initial Complaint
Date:10/03/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Yes I got a call from a ******** advantage program..?called go health? I gave them all my information..I was supposed to get benefits starting 10/124. ..for ******** drug/and toiletries..etc.checked phone number I cannot reach the contact person ****** **********..ext 8096..Business Response
Date: 01/23/2025
Hello, thank you for reaching out! Our records do show that you did call in various times to check on the status of a plan and spoke to ****** in August and October. Per our records, you do not have an enrollment with GoHealth. If you
would like further assistance, please don't hesitate to contact our Customer Service team at ************.Customer Answer
Date: 02/04/2025
Complaint: 22377276
I am rejecting this response because: I believed I was entitled to benefits for personal care productsand promised them ..I initially called in Aug but I wouldn't be eligible until Oct first.. knowing full well I obviously wasn't eligible but took my ************ #..all my personal info?? For what reason? I believe I was scammed to get my info!
Sincerely,
**** ****Business Response
Date: 02/12/2025
Hello, that is understandable. I can assure you that you were not scammed, there are certain pieces of information we need to verify eligibility for a ******** Advantage plan. Based on our system, our records did not capture the information mentioned MBI or SSN. Our records do not indicate a plan was submitted for you in August nor October, but we can have our escalation team look into this matter and reach out to you.Initial Complaint
Date:09/13/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received an email on Sept 12 2024 indicating my application for ******** enrollment was completed and the wanted me to reply with additional information. I have never applied for ******** with anyone, and I have never contacted this company.The name in the to line of the email was for **** *****, that is not me and I doubt there is such a person.I will not reply to the email it is obviously spam and phishing. Do not share my real last name with this company.Screen shot of email attached.Business Response
Date: 10/03/2024
Hello ****, Thank you for reaching out with this information. I have looked into this and cannot verify a presence of your profile in our systems. I will escalate this to the appropriate department so we can mitigate any further miscommunications. I will also add your information to our Do Not Call/Email/Mail lists. I appreciate your communication and let us know if there is anything further we can do.Customer Answer
Date: 10/05/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** *********Initial Complaint
Date:07/25/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Go health has bad business practices and with inside knowledge they treat their employees very abruptly by holding their licensing if they decide to quick or if they terminate them holding licensing for six months causing financial hardship. My last day employment with this company was May 21 of 2024. I have made several terms requesting my license release but, to no avail. at the release there were sales made in the month of May which shouldve been paid out in June 2024. I was advised there discretion to pay the commission. I currently started another job in the ******** field, but I cannot work because my license is being held for six months.Business Response
Date: 08/02/2024
Hello **********, thank you for reaching out! All employees receive the Employee Handbook which states GoHealth's policies. Due to the nature of your complaint being an employment issue, please reach out to HR at ***************************** for resolution.Initial Complaint
Date:03/06/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I get mail from these people all the time and have called to make them stop sending this c*** I've been trying to get them to stop for over a year now and I still get mailings from them. They don't have the ***** to put a return address on the mailings either. I WANT TO BE REMOVED FROM THIS COMPANY MAILING LIST IMMEDIATELY!!Business Response
Date: 03/21/2024
Good Afternoon, Thank you for reaching out! I can understand how this can be frustrating. I have added your information to our Do Not Call, Do Not Email, and Do Not Mail lists. If you continue to receive these mailings, please do reach out and we can investigate and ensure removal.Customer Answer
Date: 03/23/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
Date:02/23/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Urgent care overbilled me by $105.00 on 1/29 and are still refusing to refund me in a timely manner after acknowledging I am owed the refundBusiness Response
Date: 03/05/2024
Hello, thank you for reaching out regarding your concern. We are GoHealth LLC, an insurance brokerage company, specializing in ********* and we do not currently have urgent care services. Based on the information you provided, you maybe seeking to communicate with Memorial Hermann-GoHealth *********** in ****, ** *****. Their phone # is Phone: **************. I hope this helps in directing this concern to the appropriate person. If you need anything further, please do reach out.Customer Answer
Date: 03/06/2024
Complaint: 21337193
Can the BBB please follow up with the phone number the company provided? It looks like the *********** is not associated with the company we sent the original complaint to. Im fine with closing the interaction with GoHealth but I want to go after the Memorial Hermann GoHealth ***********. I ended up having to do a chargeback on my debit card to get my money back.Thanks,
Sincerely,
***********************Initial Complaint
Date:02/10/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Being bombarded with advertisements from this business in the mail. They are sent **** First Class Mail and I am refusing delivery on each of these and marking them "Return to Sender". Does no good, the junk mail keeps coming. There is enough information visible on each of these mailings to be an identity theft risk. I also consider this an invasion of privacy as I never initiated any contact with this business.Business Response
Date: 02/13/2024
Good Morning, Thank you for reaching out! I can understand how this can be upsetting. I have added your information to our Do Not Call and Do Not Mail lists. If you continue to receive these mailings, please do reach out and we can investigate and ensure removal.Customer Answer
Date: 02/20/2024
Complaint: 21275231
I am rejecting this response because: While this business has agreed to remove me from mailing lists and not contact me further, they did not agree to remove my personal information from their files. They will be able to share or sell this information to others for their own profit, gain or benefit, financial or otherwise (and could have done so already) unless they remove all of it from their files. They do not have my consent or permission to share or sell any of my personal information with others, and I will consider any such actions on their part an invasion of privacy. This business's response is completely unacceptable unless and until they also remove any and all of my personal infroamtion from their files in addition doing what they have already agreed to: to not contact me further and to remove me from any and all of their mailing lists.
Sincerely,
*************************Business Response
Date: 03/08/2024
Hello again, I went into our system and cannot find your member record. I will continue to search with the information provided. If and when we find the profile, we will ensure that the record is noted and marked with your concerns and to not interact or use your profile for any reach outs.Customer Answer
Date: 03/11/2024
Complaint: 21275231
I am rejecting this response because: I am still continuing to receive these mailings in spite of the business stating that they would remove me from mailing list(s) and not contact me any further. (Got one today - see attached photos)
Sincerely,
*************************Business Response
Date: 03/21/2024
Hello, Apologies for continuing to receive mailings. I added your information to the Do Not Call/Email/Mail lists myself, you should not receive any mailings going forward. Should you receive any more unwanted communication, please do not hesitate to let us know.Initial Complaint
Date:01/30/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On January 29 **** I received an advertisement in the mail from GoHealth regarding ******** Advantage Plans. I have received mailings from GoHealth in the past and in July of 2023 I sent GoHealth a letter requesting that I be removed from their mailing list. Well I'm still receiving mailings from them. I'm not even old enough for ********* I would like GoHealth to take me off their mailing list and stop sending me advertisements.Business Response
Date: 02/13/2024
Hello, thank you for reaching out! You have been added to our Do Not Call and Do Not Mail lists. If you continue to receive these mailings, please do let us know and we will investigate to ensure that you are removed.Customer Answer
Date: 02/18/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************
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