ComplaintsforGoHealth

• Initial Complaint

  11/24/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I am receiving promotional email from this company that I do not want. I have contacted them previously through the BBB and they agreed to stop sending me mailings. I am receiving them again.

  

  Business response

  12/08/2023

  Hi, I am so sorry to hear that you are still receiving mailers! I submitted the ticket to add you to the Do Not Mail list. Please do not hesitate to reach back out with any concerns you have! 

  Customer response

  12/11/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************

• Initial Complaint

  07/11/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Beware!-DO NOT CALL!!!!!These people are sick . They spend so much money on **mmercials to scam u . Operators get a **mmission of what 20 bucks??FRAUD******they will tell u whatever u want to hear. I tried this and they changed all my **verage. I have chronic illness I ALMOST DIED because they denied meds and gave **pays. When I get it free. WHY WOULD I CHANGE free ** pays for 50$ ones??? POS **mpany , greedy b****** were fine to let me die so long ad the operator who worked with me all week, dis**nnected the number at the end of the week!!!!!!What scum! I found out i lost my **verage while standing at the pharmacy and trying to make doctors appointments. For a Knee replacement!!!! They need to be in jail!!!!

  

  Business response

  07/18/2023

  Good Morning, I am so sorry to hear that you had such a negative experience with your health coverage. We certainly do not want to disrupt the continuity of care with a new enrollment. I am happy to and want to help you resolve the issue and correct your situation. I tried to search your information in our system, but cannot find your records. Is there another email or number that you may have enrolled with, that I can search to solve your concern? 

• Initial Complaint

  06/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I recently filed a negative review on GoHealth. It seems they took that event to mess with with me. No only can they no get through an onboarding process, but they cant even decide if I am enrolled or not. I was actually hung up on when I ensured them I knew where my food bank was. Had they been professional they could have simply told me they were required to tell me and I would be with them instead my new company. Also, they seem to change addresses and disconnect phone numbers.

  

  Business response

  06/09/2023

  Good Morning ******!I am so sorry to hear that you had a less than perfect stellar with GoHealth. I did find your records and confirmed that you are currently enrolled in a ******** Advantage plan written by ** starting June 1st. I do also see that you did speak to one of our ****** Services agents recently and we did complete your Plan Onboarding. We have not changed our address and each department has their own dedicated phone number, so I can understand how it may seem that our phone number has changed.
  
  I understand that your request is to cease further outreach to you and I will facilitate that for you. If you have any further questions about your plan, please do not hesitate to contact our GoHealth ****** Services TeleCare team for any assistance. 

• Initial Complaint

  03/29/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  BEWARE of this company. they are doing very illegal things. CHURNING POLICIES HARASSING CUSTOMERS TWISTING insurance plans and lying to get you enrolled

  

  Business response

  04/05/2023

  Hello, we would love to help solve your concerns. I looked up your information in our systems and can't find your records, is there another cell number that you may have on file? 

  Customer response

  04/06/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,

   

  **********
  
  *******************

  Customer response

  04/06/2023

   
  Complaint: 19868506
  
  I am rejecting this response because:
  

  **********
  
  *******************

  
  Sincerely,
  
  *******************

  

  Business response

  04/14/2023

  Hi ****, Thank you so much for providing additional information. I checked again in our database and found a record matching your name and address. I would be happy to help you resolve your issue you have. Can you provide any further context for your issue so I can appropriately find a resolution for you? Our last communication with you seems to be last July of 2021.  

• Initial Complaint

  03/07/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  had service by ************ care 1/11/2022 in 2/17/2023 I received the first and only bill. When I called to resolve this issue I was sent to a call center with a rep that couldn't do anything and had no manager to forward me to. When I call the corp. phone number listed on their website it goes directly to a mailbox that says it's full... The issue is I lost Flex spending funds that were not used last year and this bill could have been paid by that. I can't use those funds now since the service date is not this year. I expect this bill to be resolved as their error that it took over a year to invoice.

  

  Business response

  03/16/2023

  Hello! We'd be happy to look into this matter for you. Searching for your account and communication history with your current phone number did not yield any results in our systems. Could you have called in or enrolled with a different phone number? If so, and you can provide that number to us so that I can look into this further and try to find a resolution for you?

• Initial Complaint

  03/05/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  ON 2/28/23, AN APPOINTMENT WAS MADE FOR ME AT GOHEALTH URGENT ************************* FOR 7:30 PM. I RECEIVED A CALL FROM THEM AT APPROXIMATELY 3:25 PM ASKING IF I COULD COME NOW. I LIVE ABOUT 2 MILES AWAY, SO IT TOOK ME ABOUT 10 MINUTES TO GET THERE. UPON ARRIVAL, I WAS IMMEDIATELY TAKEN INTO A ROOM BY 2 MA'S, AND MY NOSE WAS SWABBED FOR COVID AND THE **** AFTER SITTING FOR ABOUT 45 MINUTES, I ASKED HOW MUCH LONGER IT WOULD BE. I WAS TOLD BY THE PROVIDER THAT SHE HAD 3 OTHER PEOPLE BEFORE ME. I WAS IRRITATED BECAUSE I COULD HAVE KEPT MY 7:30 PM APPOINTMENT. I REQUESTED THE INFORMATION TO FILE A FORMAL GRIEVANCE AND LEFT. I SPOKE TO ***************************, WHO RUNS THE CLINIC, AND WAS TOLD MORE LIES CONCERNING THE ENTIRE MATTER. I WAS TOLD THAT I WOULD RECEIVE A CALL BY FRIDAY FROM THE MEDICAL DIRECTOR AND *****; THIS NEVER HAPPENED. I WAS TOLD THAT MY INSURANCE WOULD NOT BE FILED, ETC. I DISCOVERED LATER THAT THIS WAS A LIE AS WELL. NOTES WERE ALSO PLACED IN MY FILE BY THE PROVIDER. NOVANT ALLOW THEIR STAFF TO BEHAVE INAPPROPRIATELY AND DOES NOT HAVE THE PATIENT'S BEST INTEREST. THEY ARE SUPPOSED TO BE ABOUT PATIENT CARE AND MORE ABOUT HOW THEY CAN CONTINUE PAID BY THE PATIENTS AND THE INSURANCE COMPANIES. THEY ARE HORRIBLE! NOVANT GOHEALTH REFUSES TO REPRIMAND THEIR STAFF FOR THEIR LYING AND DISPICABLE BEHAVIOR.

  

  Business response

  03/14/2023

  Good morning, thank you for reaching out with your concern. We are GoHealth LLC, an insurance brokerage company and we do not currently provide urgent care services.That being said, I did find a Novant Health-GoHealth *********** in ************ in your area with the phone number **************. If you have any further concerns regarding your ******** or health insurance coverage, we'd be happy to assist. 

• Initial Complaint

  02/02/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Gohealth is running an advertisement in which the spokesperson stated that "the government has recently announced that as many as 12 million people may be eligible for additional benefits." I have called Gohealth repeatedly to ask for verification of or a link to said government announcement. The people answering the phone refuse to provide any proof of that 'government announcement' and hang up. They appear to be providing a false statement.

  

  Business response

  02/15/2023

  Hi ****************,

  We confirmed that the advertisement you refer to is one of GoHealth TV ads and it is not false. We are running this advertisement based on Centers for ******** Services (CMS) reports. This source is cited on the disclaimer on this particular advertisement; as do all of our advertisements.Please find an image of indicated advertisement attached with the disclaimer attached.

  
  
  

  Customer response

  02/16/2023

   
  Complaint: 18973874
  
  I am rejecting this response because: 1) ************** commercial refers to a 'government announcement,' which is intended to imply that a particular department or spokesperson has issues a written and/or verbal communication to the media or via, for example a 'public service announcement.' In fact, GoHealth still has not provided any evidence of such an announcement, instead referring to a report that was issued by the government. 2) The actor in the commercial indicates that this non-existent 'announcement' is recent, when in fact the report being referred to is at least 3 years old.
  
  Sincerely,
  
  *********************

  

  Business response

  03/08/2023

  The advertisement in question was created in accordance with the current federal and state regulatory requirements, and was subsequently filed with *** as dictated by federal law. Should you have any concerns regarding the *** report, you can reach out to Centers for ******** Services (***) them directly.

  Customer response

  03/09/2023

   
  Complaint: 18973874
  
  I am rejecting this response because, as stated previously, the message is inaccurate and deliberately misleading T
  he latest 'response' from the business does not address my concerns, and their attempt to refer to what the *** 'allows' confirms their inability and unwillingness to correct the deceptive advertisement.
  
  Sincerely,
  
  *********************

  

  Business response

  03/19/2023

  Hi again, Centers for ******** Services is run by the federal government and is strict on the advertisements that are allowed to be run. In accordance to ********'s guidelines and federal requirements, we have gotten this advertisement in question approved by ******** and with data provided by ******** themselves. If there are any further questions in regards to the guidelines for ******** advertisements, please refer to Centers for ******** Services (CMS) for further clarity. ********************

  Customer response

  03/20/2023

   
  Complaint: 18973874
  
  I am rejecting this response for the same reasons as previously stated. The respondent continues to refuse to address my concerns about the deliberately misleading wording, which could easily be remedied if they chose to do so.

  Instead, the respondent basically is stating that 'As long as the government allows us to run misleading advertisement, we will continue to do so.'

  The essence of ethical behavior is to avoid dishonest actions - NOT to see how close one can come to dishonesty without crossing the line. 
  
  Sincerely,
  
  *********************

• Initial Complaint

  01/24/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I continue to get solicitations via the mail to inquire about a ******** plan notice for *****************, ********. I moved from there 2 1/2 years ago. Despite repeated calls and requests to be removed from this mailing list as it no longer pertains to me I continue to get mail. Please, please, get them to stop contacting me.

  

  Business response

  01/31/2023

  We do apologize for the mailers being sent after you have relocated. You have been removed from our mailing list and added to our Blacklist list; so, you will not receive any further communication from us.
  If for any reason you continue to receive communication from us, we will need to verify your address as it may differ from our records
  
  

  Customer response

  02/01/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  12/07/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I keep receiving mail about ******** plans from GoHealth even though I called them to tell them I am no where near ******** age. When I called them I was told by a representative that my name would be removed from their contact list but evidently it hasn't. I want all contact from GoHealth to cease since their service doesn't apply to me. Thank you.

  

  Business response

  12/15/2022

  Good afternoon,

  
  Thank you for bringing this to our attention. We do understand how frustrating it could be to receive mail from our company in regards to ******** products when you are not eligible yet to receive them. We do apologize for any frustration this may have caused. We have successfully removed your address provided on this complaint from our mailing list.

  Thank you for your patience and understanding. 

  Customer response

  12/19/2022

   
  Better Business Bureau:
  
  This has not been the first time GoHealth has told me they were going to remove me from their mailing list (some time ago) but obviously didn't for me to receive more mail from them. I very warily accept their response today but if this continues I will not only be filing a complaint with the BBB again in the future but I will also be contacting the State ************************* to file a complaint with them as well.

  Thank you for your time BBB; it is sincerely appreciated. 

  
  All the best,
  
  ******** *****

• Initial Complaint

  12/04/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  12/4/2022 I'm tired of getting scam calls from Go Health and their contracted callers from *****. Do something about it because their employees absolutely refuse to.

  

  Business response

  12/15/2022

  Good Morning,

  We have reached out to our marketing team to ensure the customer is removed from the *** list.

   

  Thank you,

   

  Please let me know if you have any more questions.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩