Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Kemper Corporation has 108 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileKemper Corporation

            Insurance Companies
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            200 E Randolph St

            Sutie 3300

            Chicago, IL 60601-6436

            Visit Website
            (866) 860-9348

            Customer Reviews

            1.02/5

            Average of 266 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            948 complaints closed in last 3 years

            151 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 12/2/2021

            Years in Business: 105

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Kemper is an insurance company which provides automotive and other insurance coverage to individuals. Kemper businesses provide the following insurance: automotive, commercial automotive, catastrophe, and life. Customers can submit claims online 24 hours a day, seven days a week, and claim information will appear online by the next business day and are updated each business day.

            Business Details

            This is a multi-location business.

            Find a Location

            Kemper Corporation has 108 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              200 E Randolph St Sutie 3300, Chicago, IL 60601-6436
              BBB File Opened:
              3/1/1952
              Years in Business:
              105
              Business Started:
              4/16/1919
              Business Started Locally:
              4/16/1919
              Business Incorporated:
              10/15/1927
              Accredited Since:
              12/2/2021
              Type of Entity:
              Corporation
              Number of Employees:
              9000
              Alternate Business Name
              • United Casualty Insurance Company
              • United Insurance Company of America
              • Unitrin Direct
              Related Businesses
              Business Management
              • Ms. Felica Rogers, Legal Assistant
              • Mr. Tom Myers, President
              • Mr. Jerry Reich, Assistant Vice President
              • Mr. Joe Lacher, CEO
              • Ms. Bender
              • Ms. Barbara Ciesemier, Vice President of Marketing
              Contact Information

              Principal

              • Ms. Felica Rogers, Legal Assistant

              Customer Contact

              • Ms. Lisa McGuire, Customer Advocate
              Additional Contact Information

              Fax Numbers

              • (314) 819-4768
                Primary Fax

              Phone Numbers

              Read More Business Details and See Alerts

              Customer Complaints

              949 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              06/27/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Answered
              Car was parked and individuals trucked rolled backwards hitting my truck and caused damage to rear and front of my vehicle. Insurance company Kemper claims their insured is not cooperating so they are closing the claim. Police informed the owner of the truck that he was at fault. Individual tried to tell police that the car was stolen but officers told him his car was not stolen rather the gears slipped and it rolled backwards and he was liable.
              Read More
              Read 948 More Complaints

              Customer Reviews

              266 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Candie A

              07/12/2024

              worst insurance ever.got into an accident on 4/1. after two months, they decided to total it (6/3). then i didnt hear for another month about paying it off (7/3). its still not paid off nor i have i received any money to pay it off. three and a half months have passed. i can never reach my adjuster (the first one stopped working for the company and my claim was reassigned).

              Kemper Corporation Response

              07/15/2024

              Hello ******,Thank you for taking the time to write a review about your experience. We're sorry to hear about your negative experience. It's definitely not the experience we want anyone to have. We have escalated your concerns for review and someone will be in contact soon. Thanks!
              Read 265 More Customer Reviews

              Local BBB

              BBB of Chicago & Northern Illinois

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business.