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Complaint Details
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Initial Complaint
01/13/2025
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My car was hit by someone insured by Kemper Insurance. I filed a new claim with Kemper and followed their instructions to visit their designated repair shop for an estimate. After the estimate was completed, they said they would contact me. In the meantime, I also went to my own repair shop and obtained another estimate. However, a long time has passed, and no one has contacted me. I have called them a lot, and they always promise to get back to me the same day, but I have never received a response.
Business response
01/15/2025
Please see the attached response for file ********.Initial Complaint
01/11/2025
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Their driver was at fault there is a video cam and that was included in the accident police report the driver admitted fault to the police the driver texted us and said he is liable for the accident yet Ms. ****** the adjuster refused to accept the dash cam as evidence despite it was taken as evidence in the police report the company refuses to pay for my damaged to my car and is dragging their feet and said I have to wait until Jan 20th and only if the driver says he is liable for the accident I proved them with text message showing the driver said he is liable from his cell phone yet Ms. ****** said without him saying his full name on the text we cannot verify despite it is his cell phone number. The game playing is ludicrous how Kemper is refusing to get me a car rental and have my car repaired when the other driver is 100% at fault they have all the information and the ******* police report which includes the dash cam footageBusiness response
01/15/2025
Please see the attached response for file ********.Initial Complaint
01/06/2025
- Complaint Type:
- Product Issues
- Status:
- Resolved
Thank You for your help I bought Kemper Insurance on 10/10/2024, policy number ***********. My name is *** *****, and my date of birth is **********. I received a phone call from Kemper to verify the information, and I provided the information. I am the only driver for the vehicle, and there have been no accidents or violations. But Kemper removed the good driver discount for no reason and increased my premium by $175, and I need to pay for it. I called Kemper serval times to fix the problem, but every time, they just let me wait for a few business days and found the balance was still there. Finally, I found a better company and canceled my Kemper policy. I paid $613.88 for a 6-month premium and canceled on 12/24/2024. I am supposed to get a $428 refund for the unused premium, but I only get a $243 refund. I asked Kemper; they said they automatically deducted the $175 from my refund. That is unacceptable; the $175 balance is because of their system error, and I am not supposed to pay for it. Also, they deducted the balance without my permission. I do not agree to pay for that, and Kemper does not have the right to pay it for me from my refund premium.I want Kemper to refund the $175 to me, and my mailing address is ********************************Business response
01/21/2025
Attached, please find the submitted response letter for this complaint.Customer response
01/22/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*** *****Initial Complaint
01/04/2025
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Kemper constantly tried to bill me more than the broker freeway insurance quoted me. Kemper quoted me $60 per month and Kemper tried billing me almost $240. When I tried to make any changes to my policy they said they could not help me. Policy was sold through Infinity insurance. They refused to help me at Kemper customer service and told me I had to make any changes to my policy myself or go through the broker freeway insurance. It has been a total nightmare dealing with them 45 minutes hold times and a clown show that doesn't have any idea on what is going on with my policy. I need help from Kemper auto insurance infinity.Business response
01/08/2025
Attached, please find the submitted response letter for this complaint.Customer response
01/09/2025
Complaint: 22768035
I am rejecting this response because: I was quoted a different price by your partner freeway insurance. I would like to speak to someone from corporate about this problem at ************
Sincerely,
******* *******Business response
01/16/2025
Attached, please find the submitted follow-up response letter for this complaint.Initial Complaint
01/02/2025
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Kemper insured totaled my parked car and another vehicle on 9/30/24. There were no injuries. Kemper has been very difficult to reach and will not return phone calls. A few weeks ago I received a new adjuster and she said probably 2 more weeks. I reached out after 2 weeks and she is now on a 2 week vacation. I left a message with the supervisor and they did not call back. I just want to get this resolved. I had to rent cars out of pocket and it is financially draining.Business response
01/14/2025
Please see the attached response for file ********.Initial Complaint
12/30/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I have a policy thru my ex husband who passed away October ******. This policy has been paid since 2015almost 10yrs.I have chosen not to continue with Kemper due to the rudeness of several staff members.I chose to cash out of this policy After THOUSANDS of dollars have been paid to this entity, they decided that my policy was only worth $1134.00. THOUSANDS was paid to them.I made my first attempt to collect whats mine on November *******, at that time they said I would receive an email within 5 dayscontaining the form that needs to be filled out. I never received it.. I called again on December 10, I was told the same thing Never received that either! Although I was told that I have to call Kemper 3 or more times before they do anythingI called again third time on December 30. This time they told me I have to wait an additional few more days to call them because I just called a month ago. If it was THEIR MONEY or they needed a paymenttheyd go into my bank account and take the payment out on the very day its due but because I am asking for what is mine they are dragging their feet and not caring about what I have to say they insist on policies.. well their policy says I have to wait 5 days not 5 weeks.After so much money was paid to them I feel they should reimburse me everything I have paid since 2015. It is not right or fair that I have to wait so long for them to do what they are supposed to do earlierBusiness response
01/14/2025
Good Morning
Please see the attached response to file number ******* for ******** ****.
Customer response
01/16/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******** ****Initial Complaint
12/27/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On 11/11/24 my vehicle was damaged by a Kemper Insurance customer. He stated it was his fault. And the police report shows it was his fault. My adjuster has been very difficult to contact by phone. And does not want to communicate by email. I prefer email, since her phone connection is terrible. My vehicle is scheduled to go into the shop soon. I am having difficulties finding out information on loaner vehicles, while it is in the shop. No one will return my calls, about this. I need a loaner that will be able to accommodate a folding wheelchair to transport my mother to doctor's appointments. From what I have read on the web, they will only cover $30 a day, and I will have to wait to be reimbursed. From my research, it will be difficult to find a vehicle for that price. I feel that they should cover a comparable vehicle, for the full time, that it is in the shop. What is the time frame for reimbursement? I also have concerns about hidden damages being dealt with in a timely manner. How do I deal with a company that will not return my emails?Business response
01/08/2025
Attached, please find the submitted response letter for this complaint.Customer response
01/09/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** StillInitial Complaint
12/21/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I had rental insurance with Kemper Life Insurance for many years. I decided to switch companies in November 2024, after I made my Oct 29, 2024 payment which I had on auto draft. I contacted my local agency and told them to close my policy because I no longer wanted their service. I received an email confirming my request. On Dec 6, 2024, Kempet Insurance Company debited my account for $39.84, which was not to be drafted because I thought this policy was closed and void. I contacted ************* several times to find out why my bank account was drafted after my policy was closed. I was told that my money would be refunded within 10 days. After 12 days on Dec 12th, I contacted Kemper and asked why they were still drafted, they claimed I hadn't signed a close bank account paper which my local agent was supposed to bring to me a week ago and she never showed up to my house and I still don't have my money back. I finish with this company and I want my money back. I received a letter in the mail stating My Billing information Changed. Thats not true.. I close the account, they suppose mail my check for my refund.Business response
01/08/2025
Attached.Customer response
01/09/2025
Complaint: 22719454
I am rejecting this response because:A woman name Malaina call and claim she was bring me papers on 1/9/2025 to finailize the closeing of the policy and refund my money.
I never seen nor recived any papers and ****** still owes me my money t they took from my account on a policy thats close and had been close since Oct 30.2024..
Sincerely,
***** ******Business response
01/14/2025
Please see attached.Customer response
01/15/2025
Complaint: 22719454
I am rejecting this response because: This company haven't refunded my money and deninding they owe me. And sent me a letter asking for more money for a policy thats no longer inforce.
Sincerely,
***** ******Initial Complaint
12/19/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I was injured by a policy holder of your company. My claim number *********** was denied on 9/21/23 by your claim specialist named ******* *******. I have police reports and other evidence from your policy holder that deems your company liable despite you denying coverage. I will pursue legal action if my claim isn't reopened and investigated properly.Business response
01/02/2025
Attached, please find the submitted response letter for this complaint.Initial Complaint
12/18/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I have full coverage auto insurance with Kemper. Now that I had to make a claim, they have given me the run around, it was hard to get a hold of anyone. The adjuster was very unprofessional and so was her supervisor and now they don't want to pay for repairs and they treat you like a criminal, as if you did your own damages on your car. I pay a lot for this insurance and now they don't want to pay for repairs.Business response
01/02/2025
Attached, please find the submitted response letter for this complaint.
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Customer Complaints Summary
747 total complaints in the last 3 years.
147 complaints closed in the last 12 months.