ComplaintsforKemper Corporation

• Initial Complaint

  06/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On March 31st, 2024, my car was ran into by another driver insured by Kemper while I had it parked legally and unoccupied on the side of road. The insurance "adjuster" that was assigned to me from Kemper was extremely incompetent, providing me with wrong information in regards to the claims process. The adjuster kept delaying the process and never had me submit pictures of my vehicle for approximately 40 days until he transferred my claim over to someone who helps with pay outs at Kemper. The new person I was talking to told me how the "adjuster" that was originally helping me did not do his job and should have collected all relevant information in regards to my accident, including pictures of my vehicle as soon as possible. Shortly after, on May 24th, I was finally able to submit pictures of my car. On May 28th, Kemper informed me that was car was totaled and that someone would reach out to me about compensation and next steps with what to do with my vehicle.As of the day that I am writing this complaint, June 18th, no one has reached out to me and I still have my vehicle with no idea what to do with it. I am unable to get in contact with anyone at Kemper that can help me or give me updates and no one has called me back. Dealing with this insurance company has been extremely difficult from the very beginning. My claim # for this incident is: ***********

  

  Business response

  06/25/2024

  Please see the attached response for file ********.

  Customer response

  06/26/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  06/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was in an accident on may 21st, 2024 where someone was pulling out of a parking spot and hit my car. that person was deemed liable for the accident and kemper insurance is supposed to be paying the claim to have my car fixed. They sent me to a collision repair shop for an estimate, and after that have no returned my phone calls regarding the check owed to me to fix my car.

  

  Business response

  06/19/2024

  Attached, please find the submitted response letter for this complaint.

• Initial Complaint

  06/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We have been with ***************************** care insurance for several years now with no car accidents until recently, since the accident we have only received 1 call from someone at this company. I have been calling to let them know that we need a preliminary estimate for the auto body car shop so they can proceed to fix my daughters car with no response. Calls, texts, emails have been made by me and also staff from auto body shop with no response. They sent me a check for $500 for the damages without any estimate to damages obtained the day of the accident. I have not received updates of what is going on. Like i said the only called i received by *********************** was to tell me that the other person involved in the accident did their estimate at $18,000 for the damages they said happened the day of the accident. ****** Sentra 2021 with damages of $18,000 and that i will receive a check for $500 for the damages to my daughters car. I do not know anything about what is going on with this claim. No one ever called my daughter to ask her what happened the day of the accident and what are the next steps. Me and auto body shop staff have tried numerous times to speak with this person without success. Staff at auto body shop have even called managers without any calls back Adjuster Name *********************** Adjuster Phone ********************* My daughters car still has not been fixed due to no contact with the company, we are needing preliminary estimate.

  

  Business response

  06/12/2024

  Attached, please find the submitted response letter for this complaint.

  Customer response

  06/17/2024

   
  Complaint: 21826569
  
  Good afternoon. I did receive response from Kemper staff and i am thankful for that. Body shop staff sent their estimate to Kemper for parts and labor and are awaiting response so they can proceed with fixing my daughters car. The car has been in the shop for approximately 2+ weeks, in my opinion this is too long. Staff at body shop did let me know that when they call the adjuster she does respond, also thankful for that. We are just needing the approval from insurance company that they ok the parts and labor so body shop can finally proceed with fixing my daughters car. 
  
  Sincerely,
  
  *************************

  

  Business response

  06/19/2024

  Attached, please find the submitted follow-up response letter for this complaint.

• Initial Complaint

  06/04/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  They close the location in ************ ******** leaving the town with no agent to contact in regards of life insurance policy no knows who to contact in regards at this point I'm thinking this company is a scam you never get a straight answer they gives you the run around you cannot speak to anyone no Manger no return phone call I've had this policy over 20 years

  

  Business response

  06/18/2024

  Please see the attached letter for the response to complaint ******** for *********************;

• Initial Complaint

  06/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My car was involved in a car insurance on 5/20/24. ************************* from the claims department at Kemper Infinity Car Insurance reached out to me on 5/24/24, and I unfortunately missed her call. I have been trying to reach back out to her since then with no success. I have called several times and left numerous voicemails with no call back. I was provided her supervisor's information *********************************** and reached out to her as well with no response. I have sent an email as well. I received a document that was mailed to me, but I have not spoken to anyone. At this point, I am unsure of where my claim stands or what it entails. This has been a very frustrating experience. The lack of professionalism and follow up response are unlike anything I have ever seen before. I am truly disappointed by the way the company treats its customers.

  

  Business response

  06/12/2024

  Attached, please find the submitted response letter for this complaint.

  Customer response

  06/13/2024

   
  Complaint: 21795005
  
  I am rejecting this response because:

  The driver is not a regular operator as he has his own vehicle. In addition, I received a call from the adjuster only after I initiated a complaint with the BBB even though I placed several calls and left a few voicemails. Furthermore, during that conversation with the adjuster, I was told a meeting needed to be set up with the driver and attorney for a statement. However, this did not happen as I received a call the next day notifying me of claim denial. It seems as though I am experiencing some form of retaliation due to my complaint to the BBB. 
  
  Sincerely,
  
  *******************************

  

  Business response

  06/17/2024

  Attached, please find the submitted follow-up response letter for this complaint.

• Initial Complaint

  05/28/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On 5/3/24 they canceled my insurance policy claiming they sent legal notice to my old address asked them why they sent to my old address they told me I never updated it although they have by the notes that I told them a year ago that I'm moving to a different address they even have the new one on file now they don't want to reinstate my policy claiming it's my problem that I didn't receive the notice!!!

  

  Business response

  06/05/2024

  Good afternoon,

  Please see our attached response for file 21767491.

  Please advise if further assistance is required.

  Thanks,

  Regulatory Administration
  **************
  ********************
  ************
  ***************************************************************

  Customer response

  06/06/2024

   
  Complaint: 21767491
  
  I am rejecting this response because:

  There representatives should have told me they can't update the address for me. by telling OK we made a note they accepted the address change 
  In fact the supervisor I spoke when 
  Sincerely,trying to resolve told me she can see a note of my new address 

  And BTW I was b9rn 2001 so can't be they sent all letters since 2001??
  
  *******************************

  

  Business response

  06/12/2024

  Good afternoon, 

  Please see our attached response for file 21767491.

  Please advise if further assistance is needed.

  Thanks,

  Regulatory Administration
  **************
  ********************
  ************
  ***************************************************************

• Initial Complaint

  05/24/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am urgently writing to address errors on my credit report caused by sharing my personal information with credit bureaus, resulting in significant financial and emotional distress.According to 15 USC 1681 Section 602, I have the right to financial privacy and expect my information to be kept confidential.Additionally, under 15 USC 1681 Section 604(a)(2), a consumer reporting agency cannot disclose account details without my explicit consent, which I have not given.The discrepancies related to KEMPER SPECIALTY ********** have negatively affected my financial situation and require immediate correction.Furthermore, compliance with 15 USC 1666(b) is essential, as it prohibits creditors from treating credit card payments as late under certain circumstances.For your reference, here are my account details:Account Number: 7633****I urgently request a thorough review of my account, prompt correction of the credit report inaccuracies, and strict adherence to federal laws governing my information.Failure to address these concerns promptly may result in legal action. I appreciate your immediate attention to this matter.Sincerely,*********************************

  

  Business response

  06/07/2024

  Please be advised that we emailed the complainant on May 28, 2024, requesting additional information. We have been unable to locate a claim or policy number for ********************. 

  As of today, June 7, 2024, we have not received a response to our request.  

  If ******************** is able to provide us either a claim or policy number, we will be happy to submit his complaint to the correct department for assistance.

  Best regards,

  Kemper Insurance Company

   Regulatory Administration 

  ***********************************************************************************************

• Initial Complaint

  05/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I got rear ended by one of Kemper insurance clients on 3/20/2024, they accepted fault by the end of the week. Was told an estimate and check had been mailed to me from the adjuster, got the estimate $2600 and it was all used parts from a salvage yard. Going back and forth with the adjuster for the and he tells me my truck is used I get used parts. Got my own estimate done and it came out to $9400 before any hidden damage. Kemper does not feel like they need to pay full amount to get my truck fixed the right way, with new parts. My truck has never been in an accident and had no damage prior to this happening

  

  Business response

  05/29/2024

  Hello,

  Please see our attached response for file 21717010.

  Please advise if further assistance is required. 

  Thanks,

  Regulatory Administration
  **************
  ********************
  ************
  ***************************************************************

• Initial Complaint

  05/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Kemper insures the other party involved in my car accident. I have left several messages to different adjusters (I have escalated to management) and there has been no reply. They do not call you back, and make it impossible to complete a claim. I have left more than 10 messages for a return phone call to complete the claim since my accident in December 2023.

  

  Business response

  05/21/2024

  Please see the attached response for file ********.

• Initial Complaint

  05/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Thank you for your attention and consideration during this challenging time. We have approached this claim as expected: filing with the insured's provider, selecting a repair shop, and facilitating a thorough inspection and teardown. Unfortunately, despite these efforts, we have encountered significant issues with Kemper Insurance that have contributed to unnecessary stress and financial burden.After the initial inspection, the repair shop reported the cost, but Kemper's actions have hindered progress. They initially claimed that an on-site inspection would be conducted to confirm the quote, yet no inspector appeared. Subsequently, Kemper debated the quote based solely on pictures, without a real inspection. Efforts to escalate the issue by reaching out to management were futile; Kemper provided incorrect contact numbers and failed to respond in a timely manner. This delay, caused entirely by Kemper's lack of cooperation and mismanagement, unfairly burdens me, the victim of the accident.Furthermore, Kemper has repeatedly blocked and delayed the repair of our vehicle, affecting even minor supplemental requests by the auto body shop over trivial amounts like $75. Additionally, their coverage only partially reimburses our prepaid rental expenses for a limited period. This situation has prolonged the repair process, and the vehicle remains unrepaired.We kindly request that Kemper expedite the reinspection of the damage and actively assist in moving the process forward. Our goal is straightforward: to have the vehicle repaired and to receive compensation for its diminished value so we can resolve this matter.We appreciate your immediate attention to these concerns.

  

  Business response

  05/17/2024

  Hello,

  Please see our attached response for file 21681883.

  Please advise if further assistance is needed.

  Thanks,

  Regulatory Administration
  **************
  ********************
  ************
  ***************************************************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩