6 Customer Reviews
Sort By
- Date
- Highest Rating
- Lowest Rating
Review from Thomas M
1 star04/18/2024
This company just started billing our company ***** when I called them they gave me some phony website they were hosting a total scam reported to our bank we have been in business for 18years we never heard of this hostwayReview from Jessica S
1 star09/25/2023
Horrible service, have not responded to a technical request for a long time. Their hosting continues to mark me and my coworkers emails as 550 predicted spam and therefore returns us dozens of emails a day as a return to sender, this happens within our own hosting name. Absolutely horrible, frustrating and bad business. They do not know how to fix it and therefore, just ignore us. Looking forward to switching carriers soon. I would not recommend using hostway.Review from Mindy F
1 star04/17/2023
After transferring my domain to another company in November, I asked Hostway to close my account. There is no easy way to do this. Hostway did not get back to me for weeks, AFTER they charged me $119 on my credit card for the domain hosting for the upcoming year, a service I tried to cancel! I disputed the charge, and my bank agreed, refunding me the fee. Now Hostway is threatening to send my account to collections, and is ignoring my emails. Horrible company, a rip off.Review from Paul M
1 star01/18/2023
Hostway hosted my website and emails and sold me ********* 365 subscription. I took the website to a local host because Hostway technical support was very poor to nonexistent. Discovered that all Office 365 support took over half an hour to get to a tech who really did not speak English and always was exactly zero help. Finally, today I was having a problem adding a new email to the Outlook email client. Since the new email domain (owned by me and my company) had a different domain than the domain that subscribed to Office 365, Hostway refused to provide any assistance with Outlook 365. Called ********* and they said there was no reason I could not have two different domain emails using Outlook as their client. Switched my subscription from Hostway to direct with *********. They migrated my domain emails out of Hostway and onto *********. Total monthly bill with ********* is $50 per month less than Hostway was charging me. Happy to be done with this incompetent company.Review from Ron B
1 star05/19/2022
**************** does not have the technical knowledge that is needed for the job. I tried a couple of Live Chats, Phone calls only to be hung up on. Off-Shore CS is the worst. Look at the reviews. They seem to be the same theme. The Executives do not care.Review from Claude T
1 star11/28/2021
I'd like to let that chat conversation speak for itself. I don't know, but does this sound like alleged extortion?Chat With Support **************** 6:51:05 PMNotice **************** has joined 6:51:05 PMGeorge K.Hello ******, how can I help you today?6:51:52 PM ****** How do I access my pdf files in Hostway 6:54:34 PMGeorge K.I will do my best to assist you.6:54:42 PMGeorge K.Could you please elaborate more on the matter?6:55:40 PM ****** Yes, this is me ****** Again. and I am trying to get into my WordPress website. I am locked out 6:56:12 PM ****** You said I need a developer. Would that be with Hostway?6:57:36 PMGeorge K.No, a developer is a person, which is using programs and coding for the plugins. You need to check with that kind of person so that you resolve the issue with those plugins. I explained to you that this is coding-related and we do not support it. 6:58:14 PM ****** Yes but how do I get access to my files 6:58:23 PM ****** on Hostway 6:59:31 PMGeorge K.You were getting an error message, correct?6:59:41 PMGeorge K.In the WordPress login page?7:00:00 PM ****** I see other hosting companies have files easy to access WordPress files 7:00:29 PM ****** I can get into WordPress login 7:01:08 PM ****** I can only get access through you guys 7:03:08 PMGeorge K.I am not sure what pdf files you are talking about, but if you want to check your files for the website, you can go to SiteControl, get your credentials for the *** and try connecting to your web hosting with an *** client for example FileZilla. That way you will be able to check them.7:04:08 PM ****** Did that 7:04:14 PM ****** here now 7:07:38 PMGeorge K.Is there anything else I can assist with within that case?Chat With Support **************** 6:51:05 PMNotice **************** has joined 6:51:05 PMGeorge K.Hello ******, how can I help you today?6:51:52 PM ****** How do I access my pdf files in Hostway 6:54:34 PMGeorge K.I will do my best to assist you.6:54:42 PMGeorge K.Could you please elaborate more on the matter?6:55:40 PM ****** Yes, this is me ****** Again. and I am trying to get into my WordPress website. I am locked out 6:56:12 PM ****** You said I need a developer. Would that be with Hostway?6:57:36 PMGeorge K.No, a developer is a person, which is using programs and coding for the plugins. You need to check with that kind of person so that you resolve the issue with those plugins. I explained to you that this is coding-related and we do not support it. 6:58:14 PM ****** Yes but how do I get access to my files 6:58:23 PM ****** on Hostway 6:59:31 PMGeorge K.You were getting an error message, correct?6:59:41 PMGeorge K.In the WordPress login page?7:00:00 PM ****** I see other hosting companies have files easy to access WordPress files 7:00:29 PMClaude *************************** I can get into WordPress login 7:01:08 PM ****** I can only get access through you guys 7:03:08 PMGeorge K.I am not sure what pdf files you are talking about, but if you want to check your files for the website, you can go to SiteControl, get your credentials for the *** and try connecting to your web hosting with an *** client for example FileZilla. That way you will be able to check them.7:04:08 PM ****** Did that 7:04:14 PM ****** here now 7:07:38 PMGeorge K.Is there anything else I can assist with within that case?
Hostway.com Response
11/30/2021
Customer has a standard linux hosting plan with Hostway which does not include managed wordpress installation. They have installed wordpress along with additional plugins and experienced a technical problem with one of those plugins. This is outside our scope of support and we advised the customer to ask her wordpress admin/developer for assistance. We did address the customers second request about accessing her web files over FTP.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.