Business Profile

Loans

NC Financial Solutions, LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for NC Financial Solutions, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

389 total complaints in the last 3 years.
149 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/06/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I signed up for net credit for a credit line of $2,500. I submitted two recent paystubs which I uploaded I got an email from netcredit stating that I need to re submit the paystubs I called customer service and tue representative told me it has to be pdf format. Its in screenshot so I had to send two of my paychecks to netcredit via email. I called netcredit to follow up I was told by each representative that the documents were received and there was no further action needed at this time I received an email yesterday to submit the two paystubs the representative I spoke to said that there was no further action needed at this time. To disregard the email and that ** expected to recieve the funds by December 8th. I called this morning and I spoke to a representative named ******* he said my application needs to be withdrawn and to apply again. Because he updated some information When I went to apply netcredit denied. I had everything updated. Then I called back and I was told that my information changed. And the loan processing department asked the representative to withdraw. I got an email saying I was denied. This company is a joke and the customer service reps are terrible. This is false advertising and this company needs to go.
Business Response
Date: 12/20/2022
December 20, 2022
Better Business Bureau of ******* &Northern ********, Inc.
330 ****************, Suite 3120
*******, ** 60611

To whom it may concern:

We have received the complaint sent to the Better Business Bureau (BBB) by ****************************
Our records show ****************** has submitted eight (8)applications in with ************* & ************* (Republic) for a NetCredit loan product, which is serviced by NetCredit, between December 2 and December 10, 2022. As we understand it, ****************** concerns detailed in her complaint are regarding the outcome of the application she submitted on December 2,2022.
Based on the information ****************** provided on her application, NetCredit requested additional information from her in order to make a final decision on her application specifically, paystub verification. Subsequently, ****************** submitted screenshots of her paystubs, however, we request paystubs to be submitted in a Portable Document Format (PDF) format. On December 2, 2022, ***************** submitted a copy of her paystubs in a PDF format.
After reviewing the paystubs she provided and comparing it to the income information she claimed on her application, the information on her application needed to be updated to match the pay stubs.Therefore, on December 5, 2022, we sent an email to ****************** advising for her to contact us to verify her information. On December 6, 2022, ****************** contacted our customer service department and after updating her income on her current application, it was determined that her application would need to be withdrawn.
****************** has since submitted 7 more applications and, after careful consideration of all loan application information provided by ******************, it was determined in each instance that she did not meet the underwriting requirements for a NetCredit loan. In each instance, she has been provided with a Notice of Adverse Action (****) informing her of the decision(s) and the principal reason(s) for the decline(s). In reviewing each of the subsequent ****s,the principal reason for each decline was due to the information in her application not scoring sufficient number of points for approval.
In evaluating her application(s),the credit reporting agencies (CRA) listed on the **** provided us with information that in whole, or in part, influenced the decision. For more information on the use of information provided by credit bureaus in conjunction with a loan application,please visit ******************************************.
If ****************** has any additional questions regarding this matter, we ask that she please contact our customer service department at ************, Monday Friday, 8:00AM 8:00PM CT or Saturday Sunday, 9:00AM 5:30PM CT.
Thank you,
Customer Answer
Date: 12/22/2022

Complaint: 18533720

I am rejecting this response because:

Sincerely,

***************************
Business Response
Date: 01/03/2023
Thank you for your follow-up notification that ****************** has rejected our original response. In reviewing the response, we found that additional commentary from ****************** was not provided. Therefore, it is unclear what specifically ****************** is rejecting in our response and therefore we are unable to address any additional concerns she might have.
As mentioned, after careful consideration of all loan application information provided by ******************, it was determined in each instance that she did not meet the underwriting requirements for a NetCredit loan. In each instance, she has been provided with a Notice of Adverse Action (****) informing her of the decision(s) and the principal reason(s) for the decline(s). In reviewing each of the subsequent ****s, the principal reason for each decline was due to the information in her application not scoring sufficient number of points for approval.
In evaluating her application(s),the credit reporting agencies (CRA) listed on the **** provided us with information that in whole, or in part, influenced the decision. For more information on the use of information provided by credit bureaus in conjunction with a loan application,please visit ******************************************.
If ****************** has any additional questions regarding this matter, we ask that she please contact our customer service department at ************, Monday Friday, 8:00AM 8:00PM CT or Saturday Sunday, 9:00AM 5:30PM CT.
Thank you,
Initial Complaint
Date:12/06/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
11/21/2022 Was when I got a $1000.00 loan. They take 10 % right at the beginning, then each payment has a 10%charge. By the time you get to the last payment I will have paid more than twice of the original loan amount.
Business Response
Date: 12/16/2022
We have received the complaint sent to the Better Business Bureau (BBB) by ************************************** As we understand it, ****************** is frustrated with the fees associated with his account.
On November 18,2022, ****************** opened a $1,950.00 NetCredit line of credit, offered by **************************** (********) and serviced by NetCredit. When he applied for the line of credit, he was presented with and required to agree to the NetCredit Credit Agreement and Terms and Conditions (Agreement); he acknowledged his acceptance by electronic signature on the application dated November 18, 2022. This Agreement outlines, in detail, all the terms of the account. Section IV of the Agreement defines and describes the two types of fees associated with the line of credit. A?Cash Advance Fee?is assessed for each Cash Advance at the time a customer requests a Cash Advance on their ********************** Account. A?Statement Balance Fee is assessed for each Billing Cycle where the Cash Advance Balance,as displayed on the statement, is greater than $25.00. Section V. of the Agreement also describes how?minimum required payments?are calculated; the minimum amount due on each due date will be 5% of the ending Cash Advance balance plus the Statement Balance Fee for that cycle.

Customers are not charged a traditional periodic interest rate. Instead, we charge fees (Statement Balance Fees) for each Billing Cycle in which customers carry an Ending Account Balance greater than $25.00, as mentioned above. In addition, a minimum payment is due every billing period that carries a balance.

On November 21, 2022, ****************** was funded a $900.00 cash advance.At this time, ****************** has made all payments and his account balance is current.
If ****************** has any additional questions regarding this matter,we ask that he please contact our customer service department at ************,Monday Friday, 8:00AM 8:00PM CT or Saturday Sunday, 9:00AM 5:30PM CT.
Initial Complaint
Date:12/03/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a loan from Netcredit 6 months ago in thr amount of *******. I am making payments on time ***** month. I call to check the status of the loan and it decrease by ******. I am a consumer, who pay off my debts, and the debt is not getting paid off because of the company fees. The fees are ***** and ***** is going to the principle. What can I do to pay off the loan? I feel a rip off. Please help, I don't want pay a loan that will continue taking money from me for years to come. Trapped consumer
Business Response
Date: 12/14/2022
We have received the complaint sent to the Better Business Bureau (BBB) by **************************** As we understand it, ******************** is frustrated with the fees and how payments are allocated.
On July 29, 2022, ******************* opened a $1,100.00 NetCredit line of credit, offered by ************* & ************* (*************) and serviced by NetCredit. When she applied for the line of credit, she was presented with and required to agree to the NetCredit Credit Agreement and Terms and Conditions (Agreement);she acknowledged her acceptance by electronic signature on the application dated July 29, 2022. This Agreement outlines in detail all the terms of the account. Section IV of the Agreement defines and describes the two types of fees associated with your line of credit. A?Cash Advance Fee?is assessed for each Cash Advance at the time a customer requests a Cash Advance on their ********************** Account. A?Statement Balance Fee is assessed for each Billing Cycle where the Cash Advance Balance, as displayed on the statement, is greater than $25.00. Section V. of the Agreement also describes how?minimum required payments?are calculated; the minimum amount due on each due date will be 2.5% of the ending Cash Advance balance plus the Statement Balance Fee for that cycle.
Customers are not charged a traditional periodic interest rate. Instead, we charge fees (statement balance fee) for each billing cycle in which customers carry an ending account balance greater than $25.00, as mentioned above. In addition, a minimum payment is due every billing period that carries a balance. Additionally, the NetCredit line of credit applies payments to unpaid statement balance fees first and then to the account balance.
On August 3, 2022, per ********************* request, she was funded a $990.00 cash advance. Our review of ********************* account history, specifically her payment history, shows that payments have been applied in alignment with the Agreement she electronically signed upon account opening.
******************** has the right to make a payment in advance in any amount and at any time without penalty. Additional or larger payments generally may reduce the statement balance fees incurred, which is set forth in ********************** loan agreement.
Based on our review,******************** contacted our customer service department in regards to her concerns and she was advised of the aforementioned.
If ******************** has any additional questions regarding this matter, we ask that she please contact our customer service department at ************, Monday Friday, 8:00AM 8:00PM CT or Saturday Sunday, 9:00AM 5:30PM CT.
Thank you,
Initial Complaint
Date:11/29/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is the most disgusting company I have ever dealt with. I called a few weeks ago asking for an extension on my payments. I was told if I bring my payments current I could extend the next payment. I was told I was required to be current on my account and call at least two days in advance to extend the next payment to ******** I called today. The first representative said she couldnt help me and transferred me to collections. The representative from collections said she had to transfer me to customer service and wouldnt listen to me. She transferred me to a line that sounded like a man and woman having ***. I called out Hello but they continued whatever they were doing. I hung up and tried to call the main number again and was immediately hung up on. I called a third time and the representative informed me I owe a $25 late charge and would only be able to extend my payment two weeks. I explained what I was told and what had happened this time. She was able to defer the next payment to the end of the loan. I appreciate the last representatives help but the rest are very unprofessional and customers should not have to endure that. They should at least wave the late fee after that disgusting stuff.
Business Response
Date: 12/12/2022
Thank you for forwarding this customer complaint. We take all complaints seriously and make every effort to implement a fair and satisfactory resolution.

Based on our review, ********************** is a returning customer. Ms. ********** most recent transaction was on January 8, 2021. ********************** was funded a $3,720.00 installment loan by ************* & ************* (*************) and serviced by NetCredit. Before she entered into the agreement,NetCredit disclosed the Terms and Conditions associated with the loan,including the Loan Duration, Annual Percentage Rate, Finance Charge, Amount Financed, Total of Payments and the Payment Schedule. ****************** signed her loan agreement acknowledging that she understood and accepted the terms and conditions associated with the installment loan.
Based on our review, on November 16, 2022, ********************** contacted our customer service department and requested options regarding her past due balance. As such, she was offered a payment arrangement for her past due balance, however, ********************* declined our offers.

On November 24,2022, ********************** paid her past due balance.

On November 29,2022, ********************** contacted our customer service department to inquire about scheduling a due date adjustment for her upcoming payment due on December 2,2022. As such, we honored her request. A confirmation email was sent to **********************

Further in our review, we sincerely apologize for Ms.********** experience and understand that ********************** did not have the most ideal customer experience on November 29, 2022, however, our records do not indicate that she was transferred to a line with that behavior. Yet, will take this feedback as an opportunity to investigate our customer support center operations and look for potential opportunities for improvement. In addition,we will apply a $25.00 waiver towards Ms. ********** account balance.
Should she have any additional questions she is welcome to call ************ between the ***** of ****** Friday 8 a.m. 8 p.m. CT Saturday Sunday 9 a.m. 5:30 p.m.
We hope that this response resolves this complaint and answers any questions that your office has. If we can provide any additional information, please contact us.

Customer Answer
Date: 12/13/2022

Complaint: 18480713

I am rejecting this response because: lying to cover yourselves is not going to change what I experienced. This business is a joke and your representatives are extremely unprofessional.

Sincerely,

*****************************
Business Response
Date: 12/16/2022
Thank you for forwarding Ms. ********** additional correspondence to us.
As mentioned, we sincerely apologize for Ms. ********** experience and understand that ********************* did not have the most ideal customer experience.
However, our records do not indicate that she was transferred to a line with that behavior. We appreciate Ms. ********** feedback and will look for potential opportunities for improvement.
Thank you,
Initial Complaint
Date:11/25/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a notice that I have a collection from ** FINANCIAL on my credit report. It says it was opened on 05/08/2019 for $0 with account number starting ***************** that I am not aware of nor am I responsible for. I never went into business with this company or signed any agreements with them so they should not be reporting anything on my credit. This is a violation of my rights as a consumer according to the **** and FDCPA.I would like for this collection to be removed asap or I will file a CFPB and FTC report.
Business Response
Date: 12/03/2022
Thank you for forwarding this customer complaint. We take all complaints seriously and make every effort to implement a fair and satisfactory resolution.

After a careful review, our records reflect on May 8, 2019, **************** was funded a $3,500.00 Installment loan with NetCredit after we received a loan application completed using his personal information.

NetCredit has not received any payments toward the account balance, therefore the account balance became delinquent. NetCredit reports payment and account history to the credit reporting agencies. Eventually, the account was sold to a third party debt buyer, ******************** (UHG) on January 4, 2020.Inquiries regarding this debt should be directed to UHG their contact number is ************. Please be advised that the data submitted by NetCredit represents loan activity prior to the sale of the account appropriately. NetCredit has not reported to Mr. ******* credit report since we placed the account with UHG.
Our review of the loan performance information sent to the consumer reporting agencies revealed that NetCredit is reporting accurate information concerning the repayment history of this loan and status of the account.

In addition, our records do not indicate that **************** contacted us to report that he did not request the loan. Since he is asserting that he did not request nor receive the loan and instead may be the victim of a fraudulent transaction, we ask that he please submit a copy of a police report to launch our investigation of this claim to:

NetCredit ****************
Fax:************
Email: *******************************************

NetCredit is more than willing to address any outstanding questions **************** may have, as such, we ask that he please contact our customer service department at ************ for assistance.
We hope that this response resolves this complaint and answers any questions that your office has. If we can provide any additional information,please contact us.
Initial Complaint
Date:11/23/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had to ask been expecting a deposit for $1500 from my friends company. This amount arrived in my account I was unaware of what her company name was and it was to help pay bills while I caught back up as I had just started a job. I was having everything done on auto pay and after a while I started to notice that a company was taking out biweekly payments I believe of $89 out of my account and it was the same company name. When I sent my friend an email she said that she had sent that those funds over to my dads Venmo/PayPal and was unable to do the full $1500. My Dad has MS which he doesnt want us tell people. I have contacted them saying I have no recollection of this, never signed any documents or application with them. I have disputed it with every major CBR agency and whatever theyre getting back it keeps going on and tanking my credit. They have called and said if I dont want to never be able to buy a home for my daughter then I better put down $1000. I said well you say its $1500 and now its $2492 which she explained this is a very high interest rate and when I switched banks as is biweekly payments I was charge 4 returned payment and 4 late fees every 2 weeks for a loan I NEVER took! Please help me. Ive work for years to get to a 675 and now I am 480 TransUnion, 537 Equifax & ************************************ Nov 2022 they rank me with 150% of the orginal balance EVEN though unbeknownst to me they had been taking out biweekly payments of I believe $89 every two weeks. This isnt fair, I dont know what to do. Id dealt with ********************** (same comp) years ago 3 month loan and paid it in full. I never even thought of them again until this came up. Please help me with this and possibly anything I can do. Please email & call **************. Theyre taking advantage of me, and from what *** found SEVERAL others as well.
Business Response
Date: 12/03/2022
Thank you for forwarding this customer complaint. We take all complaints seriously and make every effort to implement a fair and satisfactory resolution.
As an initial matter, our records do not indicate that ******************** was a previous customer of **********************.

After a careful review, our records reflect on November 29, 2021, ******************** was funded a $1,500.00 installment loan with NetCredit after we received a loan application with her personal information.

NetCredit has received $431.43 towards the account balance, however, the account balance became delinquent. As such, our collection efforts have been initiated. As part of the loan process, account activity is reported to consumer reporting agencies (CRAs). We would note, our records indicate that during our collection efforts, we have spoken with ******************** several times to discuss repayment options.
However, on November 30, 2022, ******************** contacted our customer service department to report that she did not apply for the loan and instead is the victim of a fraudulent transaction. In addition,******************** concnerns have been escalated to our internal resolution department to confirm ******************** contact information and further address her concerns, however, she has not contacted us back. We ask ******************** to please contact our Final Resolution Team Monday through Friday from 8am-4:30pm Central Standard Time at for assistance:
Final Resolution Team
Phone: ************
Email: *****************************************

Since ******************** is asserting that she did not apply for the loan and instead is the victim of identity theft, we ask that she please submit a full copy of a police report to launch our internal investigation of this claim to:

NetCredit ****************
Phone: ************
Fax: ************
Email: *******************************************

Please note, it appears ******************** is requesting a copy of the loan agreement. We ask that she please contact our internal resolution department to confirm her contact information.

Additionally, since ******************** believes that she is a victim of identity theft, we strongly encourage she file an identity theft report online with the ************************ (FTC) at https://www.identitytheft.gov/.The FTC can provide suggestions on how to protect her personal identification information going forward and how to alert other agencies, such as credit bureaus, that her identity information may be compromised.
We hope that this response resolves this complaint and answers any questions that your office has. If we can provide any additional information, please contact us.
Initial Complaint
Date:11/22/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I just received a Notice of Right to cure default from this company about a loan secured several years ago asking me to pay it back. My issue is that I just set up a payment plan with a ************************* ************** at Payaars com a company in which this loan has been sold too. SO why are they trying to get me to pay this twice and putting this as a default on my credit report. I have all the payment too be made to the company along with the schedule and how much is being paid? Is this a common practice to try and get me to pay a debt twice?
Business Response
Date: 12/06/2022
Thank you for forwarding this customer complaint. We take all complaints seriously and make every effort to implement a fair and satisfactory resolution.
On August 10, 2017, ************** was funded a $3,590.00 Installment loan with NetCredit. Before she entered into the agreement, NetCredit disclosed the Terms and Conditions associated with the loan, including the Loan Duration, Annual Percentage Rate,Finance Charge, Amount Financed, Total of Payments and the Payment Schedule. ************* then signed her loan agreement acknowledging that she understood and accepted the terms and conditions associated with the installment loan.
************** only made two payments towards the account balance and has not made any payments since September 2017. Accordingly,the account became delinquent. Due to nonpayment of the past due amounts, Ms. ****** account was eventually sold to a third party debt buyer, ************** (Plaza) on January 20, 2021.Inquiries regarding this debt should be directed to UHG at ************.

Based on our review, due to an error that occurred on November 22, 2022, No ************** received a right to cure notice erroneously. On December 6, 2022, we followed up communication to ************** notifying her of the error and asking her to disregard the notice.We truly apologize for this error. NetCredit is not collecting on Ms. ****** outstanding debt and again apologizes for any confusion that our error may have caused.

NetCredit strives to provide the ultimate customer experience, and we would be more than happy to address any outstanding questions or concerns that ************** may have regarding her account. We ask that she contact our customer support team at ************ for assistance.
We hope that this response resolves this complaint and answers any questions that your office has. If we can provide any additional information, please contact us.

Customer Answer
Date: 12/07/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:11/17/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Horrible service!! I was eligible first for $3,100. I applied. I submitted ALL required documentation. Few hours later I received an email that my identity couldnt be confirmed! SMH I called and was told because it was system generated no one could tell me how they came to that ************** you I uploaded a copy of my last paystub, my drivers license AND a utility bill! Ok so I applied again because the rep on the phone told me I had to apply manually she couldnt do it for me but shed leave a note on my account that all other documentation had already been submitted! Well this time I was approved for less, $2,100!! However THIS time, I got a phone call from someone in the loan ***** she wanted another copy of my drivers license AND for me to answer 4 security questions. Tell me why not even 10 minutes after I hung up with her, I get an email that they couldnt verify my income?!?!? Now why couldnt the loan processor tell me this AND how could they not verify my income when I already submitted my paystubs (twice) and linked my bank account so that I could have ACH payments once I started paying! At this point I assume they do not want me as a customer!! You cant get ahold of no one that makes the important decisions and the ones answering the phone cant help either!!
Business Response
Date: 11/22/2022
November 18, 2022

Better Business Bureau of ******* & Northern ********, Inc.
330 ****************, Suite 3120
*******,** 60611

To whom it may concern:
We have received the complaint sent to the Better Business Bureau (BBB) by ******************************* regarding her application for a NetCredit credit product. As we understand it, ***************** is frustrated by the application process associated with her recent loan application.
On November 17, 2022, ****************** applied with **************************** (********) for a loan product, which is serviced by NetCredit. Based on the information ****************** provided on her application, NetCredit requested additional information from her in order to make a final decision on her application specifically, Income Verification,Paystub Verification and Photo Identification. During our underwriting process, we use a variety of tools and techniques to verify identity, employment, banking information, and overall financial situation.

After careful consideration, it was determined that ****************** did not meet our underwriting requirements for a NetCredit loan. As a result, ****************** was provided with a notice of adverse action (a ****) as required by law. In evaluating her application, the credit reporting agencies (CRA) listed on the **** provided us with information that in whole, or in part, influenced the decision. Therefore, ****************** was sent a **** informing her of the decision and the principal reason(s) for decline Unable to Verify Identity.

Unfortunately, for security reasons, we cannot provide additional details about the decisioning process. If ****************** has questions or concerns regarding the reporting provided by the CRA(s) listed on her **** letter, we recommend she contact them directly for further discussion.

Based on our review, ****************** contacted our customer support team in regards to her concerns mentioned in her complaint and requested to remove her information from our database. As such she was advised of the aforementioned.

Also, ***************** was advised that we would not be able to honor her request for deletion of her information from our database due to record retention requirements under applicable law.

We can assure ****************** that both NetCredit and **************************** (********) take seriously our responsibility to protect customer information. In addition, we value the privacy of all our customers, and we maintain physical, electronic, and procedural safeguards that comply with federal regulations to guard customer information. ****************** may refer to NetCredit's Privacy Policy for more details regarding the collection and use of customer data by following the link: https://www.netcredit.com/privacy-policy.html.

Should she have any additional questions she is welcome to call ************ between the ***** of ****** Friday 8 a.m. 8 p.m. CT and Saturday Sunday 9 a.m. 5:30 p.m.

Please let me know if you need anything else as you review this matter.

Thank you,
Customer Answer
Date: 11/23/2022

Complaint: 18420210

I am rejecting this response because:

I submitted my drivers license, paystubs, utility bill and social security. What about that could not be verified? I fear they may have taken my information and will use it for someone else! The information I sent them was for the sole purpose of giving them what they asked of me! I am now concerned they may have scammed me! No other loan plan has ever said they couldnt verify my identity!!

Sincerely,

***************************
Business Response
Date: 12/08/2022
Thank you for forwarding ******************** additional correspondence to us.

As mentioned in our original response letter, NetCredit requested additional information from ****************** in order to make a final decision on her loan application, please be advised, the information she provided is strictly used for that purpose. Unfortunately, we could not extend credit to ******************, and we provided her with a Notice of Adverse Action (NOAA) letter. If ****************** has questions or concerns regarding the reporting provided by the ************************* (CRA(s)) listed on her NOAA letter, we recommend she contact the CRAs directly for further discussion.

We share ******************** concerns regarding consumer information and we we maintain physical, electronic, and procedural safeguards that comply with federal regulations to appropriately guard customer information.

Should she have any additional questions she is welcome to call ************ between the ***** of ****** Friday 8 a.m. 8 p.m. ** and Saturday Sunday 9 a.m. 5:30 p.m.

Please let me know if you need anything else as you review this matter.

Thank you,
Initial Complaint
Date:11/16/2022
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
10-2022 My bank paid the account in full and Net Credit just told me because they didn't receive the funds in time that interest keeps building. I'm sorry but the bank paid this account in full and I don't owe them any more money, can you please get this resolved?
Business Response
Date: 11/28/2022
Thank you for forwarding this customer complaint. We take all complaints seriously and make every effort to implement a fair and satisfactory resolution.
On August 16, 2021, ***************** was funded a $3,420.00 Installment loan with NetCredit. Before she entered the loan agreement, NetCredit disclosed the Terms and Conditions associated with the loan, including the Duration, Annual Percentage Rate,Finance Charge, Amount Financed, Total of Payments and Payment Schedule in the form of truth in lending disclosures. ****************** then signed her loan agreement acknowledging that she understood and accepted the terms and conditions associated with the installment loan.

As set forth in Ms. ******** loan agreement, we charge daily interest.For detailed information about how interest is calculated, we recommend ***************** refer to her loan agreement labeled PROMISE TO PAY AND CALCUATION OF INTEREST.
Based on our review, on August 29,2022, ****************** contacted our customer service department and advised that she would be submitting a check to pay off her full account balance, and requested the dollar amount to pay off her loan. As such, we advised that as of August 29, 2022, $3,074.83 is her full payoff amount. We advised that this quote is valid for 10 business from August 29,2022. Please note a confirmation email was sent to her advising her the aforementioned.

On October 17, 2022, NetCredit received a check in the amount of $3,059.88. The check, unfortunately did not cover the full account balance and the check was received approximately two (2)months after she was provided with the quote; therefore, ****************** has a remaining balance.

Further in our review, ****************** contacted our customer service department in regards to her concerns mentioned in her complaint and she was advised of the aforementioned.
At this time, ****************** has an outstanding balance with NetCredit. Should ****************** have any outstanding questions, we ask that he please contact our customer service department at ************ for assistance.
We hope that this response resolves this complaint and answers any questions that your office has. If we can provide any additional information, please contact us.

Customer Answer
Date: 11/29/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:11/14/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On November 14th , 2022, I wrote emails to have my loan account application deactivated and canceled for $3000, with no money disbursed from Net credit. After Net Credit continued to want bank statements , even after logging into my bank account with the my online user name and password. After my emails, I received notice Net Credit had opened a trade line on my credit, without my consent or authorization. I called customer service waited for 30 minutes for the Net Credit to cancel my loan application and deactivate my account and all personal information including address, checking account, ss #, phone number and email from their data base. The Net credit reported legally the only thing that can be done is to ***** the request of withdraw my account , but legally Net credit keeps all my personal information on file and cannot deactivate the account , though I requested the account to be deactivated before money has even been deposited into my account. This is fraudulent. No company should keep your personal information without your consent if you have already in writing requested to withdraw and deactivate your account, let alone open a trade line. The only email and notice I received was my loan application was withdrawn. I will be seeking legal advice for this company like others have since Net credit is involved in legal class action suit. Net credit is more than a predator loan with high interests payment, the company legally states it can take your identity and have all your personal information on file after you requested the account application to not go through. Identity theft, fraudulent opening a trade line without consent or authorization. I do not want Net credit to store my personal information and I requested the account application be canceled and deactivated. The application process and opening a trade line without my consent caused my credit score to go down 21 points.
Business Response
Date: 11/22/2022
November 16, 2022

Better Business Bureau of ******* &Northern ********, Inc.
330 ****************, Suite 3120
*******, ** 60611

To whom it may concern:

We have received the complaint sent to the Better Business Bureau (BBB) by **************************** As we understand ******************** concerns, she would like to remove her personal information, provided during a recent application for credit from our system.

On September 20, 2022, ***************** visited our website, www.netcredit.com,and proceeded to check her eligibility for a NetCredit loan product. After providing some general information to us via the website, ****************** received an offer to apply for a NetCredit open-ended line of credit with NetCredits bank partner, ************* &Trust Company (Republic), which is serviced by NetCredit.
On November 14, 2022, ****************** opted to move forward with the process and applied for the line of credit. As part of the application process, consumers must authorize NetCredit and/or Republic to obtain credit reports from consumer reporting agencies. When she signed the contract and pursued the loan, a hard inquiry was made on her credit report. For more information on the use of information provided by credit bureaus in conjunction with a loan application, please visit https://www.netcredit.com/faq.
Based on the information ****************** provided on her application, NetCredit requested additional information from her in order to make a final decision on her application specifically, income verification. As such, a copy of ******************* bank statement was needed for verification purposes.
Subsequently, on November 14, 2022, ***************** contacted our customer support team and requested to withdraw her application and that her information be deleted from our database. We advised ***************** that we would not be able to honor her request because State and Federal laws require us to retain a record of customer information submitted for set periods of time. That same day,******************** loan application was withdrawn and an email was sent to her confirming such.

Based on our review of ******************** complaint, it appears ******************** request was to deactivate the online profile she created to complete her application. We apologize for the misunderstanding and can confirm the online profile will be deactivated. We would reiterate, however, that the loan application information cannot be deleted from our internal system of reference,as State and Federal laws require us to retain a record of customer information submitted for set periods of time.

****************** may refer to our Privacy Policy for more details regarding the collection and use of customer data by following the link: https://www.netcredit.com/privacy-policy.html

If ****************** has any additional questions regarding this matter, we ask that she please contact our customer service department at ************, Monday Friday, 8:00AM 8:00PM CT or Saturday Sunday, 9:00AM 5:30PM CT.

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NC Financial Solutions, LLC is NOT a BBB Accredited Business.