Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Home Chef has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Home Chef

              433 W Van Buren St Ste 750N Chicago, IL 60607-0434

              BBB Accredited Business

            Business ProfileHome Chef

            Meal Prep
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            433 W Van Buren St Ste 750N

            Chicago, IL 60607-0434

            Visit Website
            (872) 225-2433

            Want to order from this business?

            Start an Order

            Customer Reviews

            1.22/5

            Average of 83 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            107 complaints closed in last 3 years

            48 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessNR

            Accredited Since: 5/6/2022

            Years in Business: 11

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Home Chef is a fresh ingredient and recipe subscription delivery service. Subscribers receive one box per week with all the fresh ingredients they need to make recipes, designed by our chefs. Our goal is to save customers time and offer a convenient way to cook.

            Customers are able to edit their meal selections and customize their delivery schedule to skip and adjust their orders in advance. In signing up with Home Chef, customers agree to weekly automatic charges for default scheduled orders. Customers are charged for their first order when they complete sign up; all subsequent orders are processed and charged during the weekly Friday 12 PM CST deadline of the week preceding shipment. Customers must skip or pause their account before that deadline if they do not want to receive a delivery for the following week. 

            Products & Services

            Home Chef Meal Kit Subscription, Home Chef Electronic Gift Card (to be used for Home Chef subscription account)

            Business Details

            Headquarters
            433 W Van Buren St Ste 750N, Chicago, IL 60607-0434
            BBB File Opened:
            12/3/2015
            Years in Business:
            11
            Business Started:
            6/12/2013
            Business Incorporated:
            6/12/2013
            Accredited Since:
            5/6/2022
            Type of Entity:
            Limited Liability Company (LLC)
            Number of Employees:
            550
            Alternate Business Name
            • Relish Labs LLC
            Related Businesses
            Business Management
            • Mr. Pat Vihtelic, Founder
            • Ms. Alice Thompson, COO
            • Mr. Erik Jensen, CEO
            • Mr. Eric Dean, Senior Director
            Contact Information

            Customer Contact

            • Mr. Pat Vihtelic, Founder
            • Ms. Alice Thompson, COO
            • Mr. Erik Jensen, CEO
            • Ms. Claire Hanselman Hanselman, Social Media Specialist
            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Choosing a meal delivery service

            Customer Complaints

            107 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            05/10/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            unable to cancel subscription permanently
            Read More
            Read 106 More Complaints

            Customer Reviews

            83 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Kathy L

            06/12/2024

            Packages of meat have often been arriving with meat juice leaking. It has happened to both beef and chicken packages. I have informed the Home Chef team, and all they do is refund me the purchase of the week and then claim that they are going to send the information to the department in charge to resolve the issue, and to pay back for the inconvenience. I repeatedly stated that it is not about convenience, but about food safety and handling especially since they ship food. It is falling on deaf ears. I am denied the opportunity to speak to anyone in charge of the department, or any contact information from anyone in the company. For this, I am greatly disappointed in a service that I have been enjoying. However, the first and foremost issue is food safety. I do not feel safe continuing to purchase meals from this company. It also does not seem that they care.

            Home Chef Response

            06/14/2024

            Hi there, we are sorry to hear about this experience. We can assure you we take these instances very seriously and follow internal food safety protocols to report and resolve situations like this. If you have any additional questions, please contact our team at ***********************************
            Read 82 More Customer Reviews

            Local BBB

            BBB of Chicago & Northern Illinois

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business.