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Complaint Details
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Initial Complaint
05/10/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
unable to cancel subscription permanently
Business response
05/13/2024
Hi there! Please contact our support team at ********************************** or by phone at ************ for assistance in cancelling your account.Initial Complaint
05/06/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My Home Chef deliveries are consistently wrong. This week the protein was correct, but one of the ingredients bags was wrong (we order 8 servings) and the recipe card didnt go with either of them. When I have submitted a request for help for similar issues in the past, *** never received a response or refund/credit. Something is up with this company. It will be interesting to see if I get any response to todays customer service complaint.Business response
05/23/2024
Hi there, you can reach our support team by phone at ************ or by email at *********************************** Please check your Spam folder to ensure replies are not being automatically re-routed!Initial Complaint
05/06/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I have tried to cancel my subscription with this company many time only for them to charge my card again. Their website does not give a phone number to call, just an email. By time I see the charge on my account on Friday they say it's to late to cancel. Which in rights I tried to cancel the month before. This company has poor customer service and I don't want this to happen to another customer. This company sends food to your door. The rep from the company refunded 1/2 my money and said it's a courtesy even though I will still receive the box. I will not receive said box as I moved to ******** and the box is being sent to my old address in **********.Business response
05/08/2024
Hi there, we are sorry to hear about the trouble cancelling your account. You can deactivate your account at any time by heading to My Account, Pause My Account. You can also reach our team by phone at ************ and we would be happy to help.Initial Complaint
04/29/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Missing items lasagna soup, chicken pot pie, cheese pretzel, shrimpsBusiness response
05/01/2024
Hi there! We are so sorry to hear about the missing items in your order. Our support team would be happy to help with this--please contact them at ********************************** for more help.Initial Complaint
04/27/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I was thinking about getting home meal kits. I was trying to find out about the menus and wanted to see if they would fit our diet needs that we both would like. To view the menus you must put in your payment info. After viewing I realized that it would not be a good fit. Within less than 5 minutes I wanted to cancel. I never submitted an order. I could only pause the account which I thought was sufficient. But I was charged $69 and told my box was shipped. This should not be allowed. They should let future clients view menus before putting in payment info. And if they do they should not charge you and continue without the shopper making a final submission that they want to continue, I know these businesses are legit and many people use them but the initial sign up is kind of a scam.Business response
04/29/2024
Hi there, thank you for this feedback. We apologize for any confusion--to view our menu at any time you can head to homechef.com/menu. As stated during the sign up process, since we are an automatic subscription service, we charge for the first box when you enter payment and click "sign up and select meals." Should you have any additional questions, please contact our support team at ********************************** and we'd be happy to help further.Initial Complaint
04/22/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
you have to purchase the service in order to look at the menu which is dishonest. they charged me and i immediately canceled and wont refund all my moneyBusiness response
04/23/2024
Hi there! We apologize for any confusion. You can access our menu without purchase at homechef.com/menu. As stated in the sign up process, once you enter payment info & complete sign up for the service, you are charged for your first delivery.Customer response
04/24/2024
Complaint: 21607438
I am rejecting this response because:
Sincerely,
*****************************Initial Complaint
04/19/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Home Chef contacted me today about an order that I did not place. I do not want their service and have no intent of paying for services not requested. Their communication appeared today, fishing for a credit card number.Business response
04/22/2024
Hi there, please contact our support team at ********************************** and we would be happy to help further.Initial Complaint
03/18/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
somehow I have an account on ********************** that I did not create (not sure it took info automatically from my computer) never received any notifications that I had an account or placed an order. Then my bank account goes negative because they charged my account when I never authorized this . I cancelled my account but now am out $180 . I've sent several emails no responses.Business response
03/19/2024
Hi there, please contact us at ************ so we can take a further look into this. Thank you!Initial Complaint
03/06/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I have been a long term customer with **********************, ordering weekly meals for over a year. Now everytime I receive a shipment it is damaged, missing ingredients, or multiple meals altogether!! They offer refunds, but I order these meals as a convenience for My family and I, but it becomes an inconvenience when I dont receive what I ordered . Can they guarantee my meals are all there, and in good condition with packaging??Business response
03/07/2024
Hi there, we are sorry to hear you have been receiving incomplete or damaged packages recently. We will be sure to let our production team know. If you have any additional issues arise, please contact **********************************.Initial Complaint
03/04/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I was a member of until 8 months ago My husband and I turned vegetarian.We received 2 boxes on our porch and I called to have them picked up but no return call. I donated it to a Church.They charged me $178.73 I contacted my bank and they reversed the money but then charged me again.I've called 4 times today and talked with 1 person who hung up on me.Kind regards,***************************Business response
03/05/2024
Hi there, thank you for letting us know about this. A member of our team should be getting back with you within the next 24 hours. Feel free to send an email to our team in the meantime, at *********************************
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Start an OrderCustomer Complaints Summary
107 total complaints in the last 3 years.
47 complaints closed in the last 12 months.