Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/15/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We put a pause on our deliveries from Home Chef months ago, yet they continue to send boxes of food every week. Then, we cancelled our account and they acknowledged it. They even send boxes with errors such as sending wrong proteins or recipe cards. We no longer want their services and I dont know how to reach them except by internet. We do not want to pay for the services which we didnt order.

  

  Business Response

  Date: 04/16/2025

  Hi there, it sounds like you may have an active account with us. We would be happy to take a closer look and assist you in closing this account. Please reach out to our support team at ********************************** or by phone at ************ and we can help further.

• Initial Complaint

  Date:04/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to the Homechef website to look at it. But the only way I could look at what they had was to create an account. I didn't check any food or order any food. I was charged 72$ for something I didn't order. I contacted customer service they couldn't cancel shipment because it was already shipped. They only gave me half my money back. I was told in the email that account was paused and I wouldn't receive anything else. I woke this morning to find my account charged again! This time for 80$. I didn't not order anything , I went to my account it still says paused. This is fraud!

  

  Business Response

  Date: 04/15/2025

  Hi there, we apologize for any confusion and inconvenience. When viewing our menu, it is available for free at *********************************************************. Our service is an automatic subscription, so once you go through the sign up process and enter payment your first order is automatically scheduled. You have the ability to cancel or adjust this order, however, if you do not do so the order will be automatically processed. It sounds like your account may still be active, so we encourage you to reach out to our support team at ********************************** or by phone at ************ and we'd be happy to help further. 

• Initial Complaint

  Date:03/28/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has been notified to Cease and Desist (over the phone and via email) all forms of communications including advertising and marketing to the listed mailing address. They have continued to send marketing/ advertising info.

  

  Business Response

  Date: 03/31/2025

  Hi there, please contact our support team in order to be added to our Do Not Send list. You can reach our team at *********************************** Thank you.

  Customer Answer

  Date: 04/01/2025

   
  Complaint: 23131181
  
  I am rejecting this response because:

  I called your office before and gave them all the relevant info provided in this BBB complaint. Your failure to process the information on that phone call is what lead to the BBB complaint.

  Home Chef needs to remove the listed mailing address and name from your system utilizing all info provided on two separate occasions now.

  Attachments have been provided with all the information/ proof necessary for you to resolve this issue in the BBB complaint.

  

  Business Response

  Date: 04/02/2025

  Hi there, we have added this address and information to our Do Not Send list. Please note that this may take up to ******************************************************** transit. Thank you.

  Customer Answer

  Date: 04/03/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  We will wait the 30 days as mentioned by HomeChef with the understanding that any form of communications such as marketing, advertising or unsolicited info past the 30 days will be a violation of this agreement. If a violation is to occur:

  1. A second BBB ticket will be made.

  2. ************************************** will be notified.

  3. ************************ will be notified.

• Initial Complaint

  Date:03/16/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was looking for a home food delivery service and tried Home Chef. I was trying to find out if it was a subscription service, how they work, what kind of foods they have, etc. None of this info was readily available. The website insisted that you pick your meals before it would answer any questions. In order to do that I had to give them my info. When I finally got to the check out page, I emptied my cart then went to the help menu to find out how to cancel my membership. It said if you want to cancel, you must pause your deliveries. After so many weeks they will close out your membership which results in a cancellation. So I paused deliveries and could find no other answers so I assumed I wouldn't hear from them again. They charged me ***** for an order I didn't place, I hit the EMPTY CART button. Their website is riddled with errors.

  

  Business Response

  Date: 03/18/2025

  Hi there, we apologize for any confusion. Our menu is available for free at any time by heading to the Menu tab on our Homepage or visiting *********************************************************. When you sign up and provide payment for the service, you are paying for your first order and entering into our subscription. If you are having trouble cancelling your account, please contact our support team at ********************************** so we can assist further.

  Customer Answer

  Date: 03/20/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:02/24/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for their subscription Friday late afternoon due to seeing an add about SpongeBob themed meals. After I signed up I quickly realized the SpongeBob meals werent until a few weeks. I immediately paused my subscription as this was the only reason for me signing up. On my account you could see my subscription had skipped weeks so I had thought everything was good. Saturday morning I got charged for meals even though I skipped the week. I contacted customer service and they told me there was nothing they can do. This is all lies as I worked in the industry before. Their website is deceitful and hard to use, if you skip a week you are not supposed to be charged and again it is a lie that there is nothing they can do. These companies need to be held accountable as they prey on people by having difficult websites.

  

  Business Response

  Date: 02/26/2025

  Hi there, we apologize for any confusion and unwanted order. Upon sign-up, you are notified that as we are a subscription service, we do automatically charge for first orders when you click Sign Up and Select Meals and enter payment information. Our ordering deadline is on Fridays at ******** to ensure products are properly sourced and fresh upon arrival. We are unfortunately unable to cancel any orders that have processed after this deadline. Should you have any further questions, we'd be happy to chat, and you can reach our team at ********************************** or by phone at ************.

• Initial Complaint

  Date:02/11/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Home Chef charged me for an order I did not place and refused to offer a refund. There is also no obvious way to cancel the subscription, only to pause it despite many statements on their app to the contrary. This is theft.

  

  Business Response

  Date: 02/13/2025

  Hi there, we apologize for this frustration. As stated during sign up, your first order will process automatically as we are a weekly automated subscription service. You can pause your account in order to stop future deliveries, however your first order will remain scheduled unless you are to reach out to our support team. 

  Customer Answer

  Date: 02/14/2025

   
  Complaint: 22929714
  
  I am rejecting this response because: I am not a new customer and this was not my first order. I did not place the order I received. I would like a refund.
  
  Sincerely,
  
  ***** *****

  

  Business Response

  Date: 02/18/2025

  Hello, thank you for this clarification. We would be happy to help further and take a look at your account--please contact our support team at ********************************** or by phone at ************.

• Initial Complaint

  Date:01/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 12, 2024, I signed up for a meal delivery service through a Home Chef (Kroger) promotion that advertised 16 meals for $60. However, when I received my first box of meals on December 29, 2024, I was billed $72.99 for just 4 meals. Despite continuing to receive weekly shipments, I was billed varying amounts ranging from $74 to $125. After several unresolved calls, I was hung up on during a recent call. When I called back, I spoke with ****** ***** from Home Chef Customer Support, who explained that the promotion is based on a sliding scale percentage off. I informed her that the promotion I signed up for explicitly stated 16 meals for $60, and I had a screenshot of the promo. There were no notices during my signup on December 12th indicating that the promotional price would be a percentage off the regular price. This promotion is deceptive and misleading. I am seeking a refund for the difference between the advertised price for 16 meals for $60 vs and what I was actually billed. Additionally, I would like Home Chef to change the way they promote these meals to avoid misleading and deceiving more consumers. Consumers should be made aware that they will not receive 16 meals for $60 and that they will be billed a percentage off the actual price.

  

  Business Response

  Date: 01/27/2025

  Hi there, we apologize for any confusion when signing up with a promotional discount. All promotional discounts include a disclaimer stating how each specific promotion will be applied. Many promotions are for a specific percentage off which is equal to the cost of the indicated meals. As we are a subscription service, these promotions will apply to multiple orders as stated in the disclaimer. Please feel free to reach back out to our support team if you have additional questions.

  Customer Answer

  Date: 01/28/2025

   
  Complaint: 22855682
  
  I am rejecting this response because: I disagree with the response that all promotions include a disclaimer stating that the promotion is off of a discounted price. The promotion that was advertised to me was for 16 meals priced at $60. However, during the purchasing process, no disclaimer was provided. This type of marketing and advertising is misleading to consumers and could be considered false advertising. By not disclosing the discounted price prior to purchase (that was different than promotion price), consumers are not given the opportunity to make an informed decision. 
  
  I request a refund for the difference in cost and for Home Chef to provide transparent pricing to consumers seeking healthy meal options. Misleading consumers is not an effective way to grow the business.
  
  Sincerely,
  
  ********* ******

  

  Business Response

  Date: 01/29/2025

  Hi there, we apologize for any confusion. All pricing and pricing breakdowns including promotions is included in your sign up process as well as your weekly order summary both before and after orders are finalized. We are unable to make any adjustments to promotions once they have been applied to your account.

• Initial Complaint

  Date:01/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled the order and requested a refund. I was informed that I would only be refunded ******. I asked about the ***** and was told to contact **************** at **********************. I contacted customer service at **********************, and they informed me that they had nothing to do with the credit card and I had to go back to the credit card company.This was their credit gift cards. This went back and forth, and no one would take responsibility. In addition, the person at Home Chef was defensive and rude. I would never purchase anything from this company. They also have they are BBB rated and on the BBB, it indicates that they are not rated.

  

  Business Response

  Date: 01/27/2025

  Hi there, we are sorry to hear about your experience with our support team regarding this matter. We would be happy to take another look and provide you with more details--please contact our team at ************ and a supervisor would be happy to help further.

  Customer Answer

  Date: 02/06/2025

   
  Complaint: 22845639
  
  I am rejecting this response because: 

  This case is unresolved. I still have not received a refund.
  

  
  

  
  
  Sincerely,
  
  ******** ****

  

  Business Response

  Date: 02/07/2025

  Hi ********, we are sorry to hear about your experience. As this seems to be a matter that involves a gift card, we are unable to assist you on this platform. We encourage you to reach out to our support team directly at ************ or by email at ********************************** so that we can properly assist further.

  Customer Answer

  Date: 02/07/2025

   
  Complaint: 22845639
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******** ****

• Initial Complaint

  Date:01/16/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to cancel my subscription, not just pause for a few weeks. The company is making this impossible and will not contact me. I have no account b number and their website does not have a login. I tried the chat option and keep getting looped around. This is against the law.

  

  Business Response

  Date: 01/21/2025

  Hi there--pausing your account will effectively deactivate any future orders. Should you wish to remove your information from our site completely, please contact our support team at ********************************** or by phone at ************.

• Initial Complaint

  Date:12/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Do not use Home Chef or Tempo meal kits. I wish I could say that this is our first issue. A couple of weeks ago I lodged a complaint because our entire box of meals were unsealed, which led to the individual meals being freezer burnt and all of the meal boxes sticking ************ THIS is where I draw the **** line.Ive already spoken with them and gotten our money back, and even the response from their team member said well try to fix this issue. WOW, talk about no-commitment language?!?!?!???Try is something we say when we may or may not do the thing. I dont think try is a proper response to a customer saying THEY FOUND A DEAD, COOKED BUG IN THEIR MEAL. Im disgusted and sososososo upset. Please dont use this service.Thanks??

  

  Business Response

  Date: 01/08/2025

  Hi there, we are very sorry to hear about your experience. It appears our team has already submitted a full Food Safety report and followed proper protocol for this situation. If you have any additional questions, please contact us at ***********************************