Complaints

This profile includes complaints for Mike Anderson Chevrolet of Chicago, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Mike Anderson Chevrolet of Chicago, LLC

  5333 W Irving Park Rd Chicago, IL 60641-2529

• 

  Mike Anderson Chevrolet of Chicago, LLC

  1550 E. 61st Ave Merrillville, IN 46410-2762

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/12/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Saturday dec 7 I purchased a Silverado ev from Mike Anderson Chevrolet. By Monday I was completely dissatisfied and contacted them Monday to tell them I didnt like nor want the vehicle and that I would like to cancel the deal and get my trade in back which was a 2024 gmc Denali ultimate 2500. I was given the run around for days, ****** the manager apologized but said that my truck had been sold and could not be given back but he could offer me half the money paid on an EV charger. I was totally unhappy I told them Monday I was not happy how can my old truck be sold be wed? Well I was lied to, my truck was never sold flat lie! I went to get service on the new truck a week ago and what do you know my old truck is sitting on the front row of the lot with a for sale sign on it. This was very unacceptable I was lied to told that my truck was sold all because they didnt want to cancel the deal. This is just wrong and I will be escalating this, what they have done is show how unethical and untruthful a dealer can be and just s**** people over

• Initial Complaint

  Date:12/02/2024

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a car from Mike Anderson Chevrolet on 10/16 and put $1,500 down and agreed to a payment plan for the remainder of the down payment. We purchased the car and left the dealership. I had to do a welcome call with the finance company and they asked about the down payment and I told them it was on a payment plan. The finance company canceled the contract because Mike Anderson Chevrolet lied to the bank and told them that I paid everything in full . This then canceled the contract .I was trying to contact the dealer for three weeks to settle the account and get everything settled and figure out how to resolve the problem. I was told they were not aware and don't worry the first payment would be due later then normal.I tried to reach out to the gentlemen who I worked with to get everything settled and found out he no longer works there. I started to speak to the salesmen and was getting the runaround from them and management. I was very honest and was trying to get the situation settled. I called and spoke to management and they gave me the run around for three days . I had to call multiple times . I asked for the store manager . When I spoke to the manager he told me that I messed it all up by telling the bank I had a payment plan and they tried to do me a favor. I asked for the owner and was told I am the ******* owner check the paperwork. He then told me I had to return the car or it will be reported stolen within 24 hours . I told him I had a contract and he said now you have no options left it will be reported stolen and hung up the phone. I was so upset and insulted that I had to return the car or go to jail . I went to the dealership and returned the car. I just do not understand how a lie on there part and such bad customer service lead to me having no car and also be threatened to be arrested while I was contacting them for weeks. This is by far the WORST experience with a car dealership ever!

• Initial Complaint

  Date:08/06/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased this car 06/20/2024 The tag price was stated as 28K and I was charged over $10,000 more within warranty something that I didnt ask for without my knowledge, and when I go back to the dealership to cancel out all these warranties, they only canceled one went back a whole month later to realize that I was still being charged for the warranty after I specifically told the finance person to cancel all the warranties I went back in there a couple of months later stood in place for over 30 minutes. No help me. Nobody would give me service every time I go in here. They always tell me to ask for the person that did my paperwork to financing person was also in there he refused to give me service. His door was open the whole time and he was talking smack about me while his door was open. When I purchased the vehicle on June 20 I asked the sales person is this car fully loaded he lied to my face and said yes he also did not ask me want to finance he automatically put 84 months down and on top of that he lied about a lot of things when it was time to go sign the paperwork. Finance Director did not go over no interest rate or what am I signing with me and told me to sign the stuff. Ever since I bought this vehicle, Ive been having nothing but problems. The engine light keeps coming on the radio keeps glitching up and they refused to give me service at the dealership. Its ridiculous how I have to keep contacting GM just for some resolution and nothing has been resolved.

  Business Response

  Date: 08/08/2024

  Dear ******,

  Thank you for reaching out, **** Anderson explains our products, services, and available options to our customers.
  Every customer has the option of voluntarily accepting or declining what is offered.

  Our service department would be happy to make an appointment to service your vehicle.

  If you should have any other questions please contact our General Manager, ***********************.  

  Thank you

  Customer Answer

  Date: 08/12/2024

   
  Complaint: 22099729
  
  I am rejecting this response because I shouldnt have to keep taking my vehicle to the dealership my vehicle has been in the dealership over 5 times in last 2 months so no I am good on that you can view what the other dealerships said because I will never be take my vehicle to you guys for any service every single one of your employees are rude 
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:06/20/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, on 06/08/2024 I purchased a 2021 ******** **** E450 from Mike Anderson Chevrolet of Chicago, LLC ********************************************************************** ***** ********** I dealt with ***** as a salesperson on the test drive I asked him about a weird sound coming from the brakes he claimed it was due to the vehicle standing on the dealer lot for a long time and it would disappear by driving the vehicle he mentioned to not worry about the brake sound also mentioned that the vehicle passed the inspection and that I as a consumer have 15 days of protection on the vehicle by the state of Illinois law, and according to the Information he provided I purchased the vehicle after driving the vehicle for less than 2 day the breaks stopped working on the vehicle and when I took it to the service department they confirmed that the vehicle needs new rear brakes and pads and is no longer able to operate due to the breaks condition until fixed estimated repair ($1200) The vehicle has been parked for more than a week due to the brake issue I tried my best for days to communicate with ***** as my salesperson and any person i can talk to in the dealership to solve the brake Issue the dealership (******) denied ***** saying any of the above and ***** now says that the 15 days of protection by the state of ******** is only on the engine and other mechanical issues now it seems like the dealership is just ignoring the problem and not willing to take responsibility for the vehicle or provide an inspection report that supports the salesperson's claim that the vehicle had no issues at the time of purchase I'm seeking your help to address the issue with the dealership and hopefully reach an agreement with the dealer to take responsibility and repair the vehicle issue 06/20/2024

  Business Response

  Date: 06/26/2024

  Good morning,

  Thank you for reaching out. our General Manager spoke with you and offered for you to bring the vehicle to our service department so that we may make a diagnosis.  Upon review, it appears you have not been able to bring your vehicle to our service department.  Please let us know a day or time that would work for you and we will be able to have our technicians review your concern.

  Thank you,

• Initial Complaint

  Date:06/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 30th, 2024, I purchase a 2020 ******* Aviator from Mike Anderson Chevrolet in Chicago Il. Since the purchase of my vehicle, I have had to bring my vehicle into service on multiple occasions because I was falsely advertised that the vehicle was in good condition, although it was not! The A/C was not working, I have had multiple lights coming on the vehicle, and when it rains there is water that comes into the vehicle near the sunroof controls. I have attempted to have the water leak issue resolved although according to my service advisor ******************************* they did not want to have a **** dealership look at my vehicle because it would be costing them money even though my car is under an extended warranty. I now have to deal with a lemon vehicle because the sales department only cares about making a sale and the service department is too concerned about the money it would cost them to fix my car when I have an extended warranty! I was told by my service advisor that they did not allow the manufactured "Golf Mill ****" to fix my vehicle because it would cost them to much money even through this matter had persisted on my vehicle prior to me purchasing my car 30 days ago.I have not had my car for a full month, and I am constantly being inconvenienced with my car due to the lack of this dealership doing their job! I have not been able to work due to the dealership not even wanting to give me a loaner vehicle while my vehicle is in service, and I am in undeniable stress having to pay for a car that is not fully functioning or having to wonder if I am going to be wet while driving when it rains, most importantly if the water that leaks inside my vehicle will cause any electrical or water damage.

  Business Response

  Date: 06/26/2024

  Good morning *****,

  Thank you for reaching out regarding your 2020 *******.  Upon review of your account I can see you brought your vehicle in twice, once in May for the air conditioning which the technician resolved and second in June for the service lights and water leak.  They sent your vehicle out to ********* and they addressed all electrical issues, and the vehicle was returned to us for water testing however we were unable to duplicate any leaks.  The vehicle was returned to you and all concerns addressed.  We appreciate your business and look forward to servicing your vehicle in the future.

  Thank you,

  Customer Answer

  Date: 06/27/2024

   
  Complaint: 21827729
  
  I am rejecting this response because:
  My vehicle was rejected to do a thorough check on the water leak of my vehicle. I was told my vehicle was sent to ************** to look at the electrical issue although because your dealership did not want to pay for the water leak, I was told that you all had one of your own technicians who was not experienced on a ******* vehicle to check my vehicle. When my vehicle could not be fixed your dealership refused to send it back to the **** dealership I had no other choice but to come and obtain the vehicle. 
  

  I was also told with the issues on present on my vehicle that your dealership indeed could not do the services and would need to be sent to a **** Dealership. So when my vehicle was sent to Golf ********* again why didnt you all allow them to fix my vehicle properly when clearly this water leak has been a present issue! 
  

  Your dealership does not care whats best for the customer your dealership cares for whats best for YOUR pockets

  
  Sincerely,
  
  *********************

  Business Response

  Date: 06/28/2024

  Good morning Ciera,

  Our technicians are able to diagnose water leaks, unfortunately we could not duplicate your concern.  If you are still having issues with a leak, please feel free to bring your vehicle to our service department and we would be more than happy to diagnose.  You may also take your vehicle to any service department of your choosing.  We look forward to assisting you in the future.

  Thank you,

  Customer Answer

  Date: 07/01/2024

   
  Complaint: 21827729
  
  I am rejecting this response because: **** Anderson is failing to take ownership of selling my a faulty vehicle. I am still having water issues along with the same electrical issued I had from before! This is a tremendous inconvenience for me to continue to drive hours to your dealership or come out of pocket on a vehicle I just purchased with already present issues. I am asking that you all adjust the loan of the vehicle as you all falsely advertised this vehicle as a good running vehicle with no issues and since I have had the vehicle I have had continuous issues, missed out on work, loss of wages, loss of money, high miles constantly being put on the vehicle from driving an hour to your dealership each time I needed service!
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:05/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February of this year 2024 I went in *********************** dealer to see if I could be able to purchase a vehicle. I was then approach by a sales representative name *****. I explain to her that I received a flyer from there company they the will buy my old car and I did not have to purchase from them. Well that was not true. They will only buy your old car if you would purchase one from them. I explained to Mrs. ***** that I did not want to have car note and I wanted to say within the boundaries of only 250-no more than 400 for a car note. She then kept going back and forth talking to the manage *** to see if he would help me. Finally they presented me a vehicle that was supposed to be new but it was not it had 123 miles on the car. I did not know that because Mrs. ***** never mention it. I asked how much will be the monthly payments and she said $450.oo because it was a brand new car I then purchase the car. When I went home that day the car was making a sound in the front, it had no antenna and the back window was not working radio dash board was not displayng. I then tried to reach Mrs ***** and she has since avoid all my calls. i then asked to speak to manager and address my concern I then took my the vehicle to have it checked and all they did was change the back window twice. had my car for almost a week and did not at first wanted to provide me a loaner. They are rude and unprofessional and I hope people know not to buty a car from them becasue they lied to me along and now I am stuck making payments to a vehicle that came with defects along. No one should go thru this humiliation or be told a lie about a purchase and then when you try to reach out they avoid you all they time

  Business Response

  Date: 06/10/2024

  **** Anderson explains our products, services, and available options to our customers.
  Every customer has the option of voluntarily accepting or declining what is offered.

  Thank you,

  Customer Answer

  Date: 06/11/2024

   
  Complaint: 21760575
  
  I am rejecting this response because:
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:05/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  BAIT AND SWITCH - 3.2.2024 arrived at **** Chevrolet, **************************************************************************** for a 9am appt. to look at a 2024 ***** Trax 1RS. I was interested in silver color. *************************** was my salesperson he directed me to a silver Trax parked outside to view. I didn't like the two black bars on the hood. I expressed interest in black 1RS parked inside. ***** directed me to silver Trax parked outside to test drive. At this time I didn't think much about it. It felt pretty good and after some consideration I selected the black 1RS and continued w/purchase. I negotiated a monthly pmt and asked about ****** warranty, ***** said though it says basic it's bumper to bumper. After agreeing on monthly note, I was directed to another room to sign paperwork and be on my way. I signed multiple paperwork, next the rep started talking about another warranty which would cost $2,500, he said the ****** warranty doesn't cover everything, I was confused, but negotiated $500 off, but wasn't happy. See contract $500 was never taken off. Seconds after pulling off, I stopped at first stoplight, accelerated after green light, car jerked, dragged & skipped all the way home. I returned to dealership same day to turn in title for car I traded. I complained and was told it's new that's why it's doing that, I mentioned to ***** he said turn autostop off. I got home, called & spoke with ****** he said once I get past all this I would love the crossover. To date 5.9.24 acceleration is still poor, it jerks after autostop. My thoughts, how can I make a decision on a crossover I NEVER TEST DROVE. I've had 5 *****'s, each car I test drove I bought home, BUT not at ****'s ***** on 3.2.24. I've been trying to communicate since 3.2.24. They have tried to silence me, overtalk me, dismiss me and bully me. ***** said maybe I was so excited I didn't notice the silver Trax Activ was doing the same thing. He said same car, same engine. NONE OF THIS IS TRUE, acceleration is the first thing I notice.

  Business Response

  Date: 05/11/2024

  Good morning *****,

  We would be happy to arrange a time for you to bring the vehicle into our service department to discuss any concerns you may have.   Our General Sales Manager will reach out to you directly to discuss the vehicle you selected and purchased, and schedule a time that works best for you.  

  Thank you,

  Customer Answer

  Date: 05/15/2024

   
  Complaint: 21692103
  
  I am rejecting this response because: I wasn't allowed to test drive the *********** 2024 1RS, I made an appointment to see that car. ***** directed me to a Silver Activ to test drive. Therefore I didn't pick that car you did. I have a right to test drive the car I pick not what you pick. Therefore please return my down payment of $6,000 so I can get out of this upside down car loan on a car I don't want. Also please provide a copy your company's policy of allowing customer's to test drive new cars. You cannot pick a representative of a car for a customer to test drive. I made a 9:00 am appointment for 3.2.24 to look at a 1RS, you guys should have had that car ready for me to test drive when I got there. Instead you made a decision to give me what you wanted therefore I didn't pick it you did. That car continues to jerk, drag and acceleration is not good. Whoever drove that car 7 miles knew that, it was your responsibility to service it before you put it on the floor, that's not my responsibility. If I noticed it in seconds so should the person who put 7 miles on it should have noticed. Own up to your part and don't say I picked it, when ***** is the one who directed to a different car and he knows he did it. You weren't transparent and you all know you weren't. You baited and switched that's what you did, own it.

  Sincerely,

  
  *********************

  Business Response

  Date: 05/16/2024

  Mike Anderson Chevrolet explains our products, services, and available options to our customers.
  Every customer has the option of voluntarily accepting or declining what is offered.  We consider this matter closed.

  Thank you,

   

  Customer Answer

  Date: 05/17/2024

   
  Complaint: 21692103
  
  I am rejecting this response because: nothing was explained to me when I arrived. I made a 9am appointment to see a 1RS. This is what I'm talking about, they keep dancing around the fact that *************************** directed me to a ************ Activ with two black bars on the hood to test drive. That is not what I made the appointment for. They continue to not tell the truth and dance around my question. How can I make a decision on a car I never test drove. It's their responsibility not mine. All of the vehicles I purchased in the past the car I was interested in was the car the salesperson went and got the keys for and I test drove. *************************** needs to tell the truth. They baited and switched, that's the truth and that's what happened.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:03/23/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We went into Mike Anderson Chevrolet on 3/23/2024. We called and confirmed availability of a specific unit, stock # **CP5725 2021 Chevrolet suburban, vin #1gnskgkl1mr159685 For $50,999 plus tax title license and state doc fee.We were then told that there is additional charge of $5,875 for the *** fee and additional charge of $4,878 for the *** (used car inspection). This is clearly a bait and switch tactic as well as many other consumer protection laws. We are including 2 pictures of the dealer proposal. 1st shows just that there would be adds. The second is the cost of the adds individually broken out. I'm not sure if this can be anymore illegal? We will forward this complaint to ******** AG Department as well as the Cook County ****** *****************

  Business Response

  Date: 03/25/2024

  Thank you for reaching out, our General Manager will be in contact with you.

  Thank you,

• Initial Complaint

  Date:03/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As a first time car buyer your experience should be smooth and learning certain aspects on what to look for. This however has not been that experience at all. If I could recommend anything it's to not purchase a car from here! They're not honest people I purchased my 09' *** from them in 08/05/2023 I asked them to not add a warranty because it wasn't going to cover anything important but dents/dings and a replacement key in which I never used but they charge me $2,000 for even after I told them I didn't want it. Didn't inform me that they were going to charge me for ************* either. I live in a whole different state and after reviewing my contract they gave me a voided contract that didn't match with the banks. Ask the bank about my down payment and they informed me they didn't see the amount I put down on there. It basically looked like was paying the whole price for a car I had already put a down payment on. 2 weeks after purchasing the vehicle my brakes began squeaking it turns out I had to replace my brakes, calipers, and my rotors. I was told by them that the car was inspected but they didn't provide me with any proof. Later on about a month my battery was drained and I had to replace the battery too which was $425, and was told by the shop that there was a mice nest! I haven't looked to see the battery when I bought it because it was way under my trunk. Then doing a maintenance oil change I was then told that I had an oil leak but was unknown from where. I took it to get diagnosed which each time I got it checked it was $75. The Turbo feeder lines were cracked and then even more shocking the engine wasn't the original engine! I wasn't informed by the dealership that they swapped the engine out for a junkyard one. Then the drivetrain of the car malfunctioned causing me to pay for spark plugs and ignition coils that cost me $1,100. There's many more issues with this dealership, avoiding customers, and leaving on hold or straight to voicemail Don't buy here!

  Business Response

  Date: 03/07/2024

  Thank you for reaching out.  Upon review of your purchase in 2023, you were aware that your 2009 *** was sold as is.  Your down payment was reflected in your paperwork and I would be happy to provide you with a copy of that.  Please reach out to our General Manager if you have any further concerns or questions about your purchase.

  Thank you,

• Initial Complaint

  Date:02/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2/14/24 picked up the vehicle from the service center between 4 pm and 5 pm and returned the loaner in perfect shape and gas at the level they wanted.2/15/24 Before noon I phoned in to report damages found as I wasn't able to see accurately when picked up because I was focused on what was initially fixed and getting directions on how to care for the repair.2/15,2/16,2/17 corresponded through email disputing.2/18 spoke with GM who promised to look into it, yet this entire time service center person in charge has not responded.2/19 ******* center assistant manager responds I received pics dismissing me through email that damages were there and they can do me a favor and get me a discounted rate to fix my damages myself manager asking why should they pay for it.The vehicle is *********** with me as an only driver and fully insured.

  Business Response

  Date: 02/21/2024

  Thank you for reaching out.  We understand you purchased this vehicle pre-owned.  We do our best to provide every customer a great car buying experience.  Upon review of your account, there were some small dents and scratches documented when your vehicle was brought in for service.  Pictures and documents were provided to you of damage and the location;  as it is our policy to walk around each vehicle to review damage to avoid these situations.   

  If you should have any questions, please do not hesitate to contact our General Manager, ***********************.

   

  Thank you,

  Customer Answer

  Date: 02/27/2024

   
  Complaint: 21315958
  
  I am rejecting this response because: The photos provided to me by the dealership support my claim that there wasn't damages when I took car in. The report of damages taken from dealership were the damages the car was originally there for repair that existed upon purchase , THEY ARE TWO DIFFERENT DAMAGES . The damages I'm referring to happened while car was in their possession on bumper and i have once again submitted photos supporting this claim. Upon submitting my rebuttal I went in person to dealership in hopes to come to an arrangement 2/23/24. I spoke to ***** the supervisor of the dealerships service center, HE refused to help me or view the damages stating they are refusing everything from owner down to him due to my involving and reporting to the BBB.
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 02/28/2024

  Thank you for reaching out.  The pictures you have uploaded are personal photos and not of a vehicle.  We have also provided you with our photos of documented damage when you brought the vehicle in.  

  If you have further questions, please reach out to the general manager directly.

  Thank you,

  Customer Answer

  Date: 02/29/2024

   
  Complaint: 21315958
  
  I am rejecting this response because: The appropriate files have been attached in both rebuttals, including photos you provided that show no damage when vehicle was dropped off. In addition photos provided by me of sustained damages in your possession. There was ample opportunity to review these items in person to avoid any of this back and forth and negation of you guys damaging my vehicle and come to a resolution, however as I stated ***** the supervisor of service center refused any resolution and did not want to view any damage or photos from either party in fact he said he had not even taken a look at anything and would not due to my involving the BBB. The ** has not responded to any left messages , so I'm confused at your direction to contact him. This is unprofessional on the dealerships behalf. I choose this business to re establish my credit and I regret it. Once again corrected files of damages have been attached!
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 03/11/2024

  Good morning,

  I understand you do not agree with us, however we documented the damage when your vehicle was brought in according to our policy and process.  We deny causing any damage to your vehicle, and consider this matter closed.

  Thank you,