ComplaintsforMike Anderson Chevrolet of Chicago, LLC

• Initial Complaint

  06/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Hello, on 06/08/2024 I purchased a 2021 ******** **** E450 from Mike Anderson Chevrolet of Chicago, LLC ********************************************************************** ***** ********** I dealt with ***** as a salesperson on the test drive I asked him about a weird sound coming from the brakes he claimed it was due to the vehicle standing on the dealer lot for a long time and it would disappear by driving the vehicle he mentioned to not worry about the brake sound also mentioned that the vehicle passed the inspection and that I as a consumer have 15 days of protection on the vehicle by the state of Illinois law, and according to the Information he provided I purchased the vehicle after driving the vehicle for less than 2 day the breaks stopped working on the vehicle and when I took it to the service department they confirmed that the vehicle needs new rear brakes and pads and is no longer able to operate due to the breaks condition until fixed estimated repair ($1200) The vehicle has been parked for more than a week due to the brake issue I tried my best for days to communicate with ***** as my salesperson and any person i can talk to in the dealership to solve the brake Issue the dealership (******) denied ***** saying any of the above and ***** now says that the 15 days of protection by the state of ******** is only on the engine and other mechanical issues now it seems like the dealership is just ignoring the problem and not willing to take responsibility for the vehicle or provide an inspection report that supports the salesperson's claim that the vehicle had no issues at the time of purchase I'm seeking your help to address the issue with the dealership and hopefully reach an agreement with the dealer to take responsibility and repair the vehicle issue 06/20/2024

  Business response

  06/26/2024

  Good morning,

  Thank you for reaching out. our General Manager spoke with you and offered for you to bring the vehicle to our service department so that we may make a diagnosis.  Upon review, it appears you have not been able to bring your vehicle to our service department.  Please let us know a day or time that would work for you and we will be able to have our technicians review your concern.

  Thank you,

• Initial Complaint

  06/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On April 30th, 2024, I purchase a 2020 ******* Aviator from Mike Anderson Chevrolet in Chicago Il. Since the purchase of my vehicle, I have had to bring my vehicle into service on multiple occasions because I was falsely advertised that the vehicle was in good condition, although it was not! The A/C was not working, I have had multiple lights coming on the vehicle, and when it rains there is water that comes into the vehicle near the sunroof controls. I have attempted to have the water leak issue resolved although according to my service advisor ******************************* they did not want to have a **** dealership look at my vehicle because it would be costing them money even though my car is under an extended warranty. I now have to deal with a lemon vehicle because the sales department only cares about making a sale and the service department is too concerned about the money it would cost them to fix my car when I have an extended warranty! I was told by my service advisor that they did not allow the manufactured "Golf Mill ****" to fix my vehicle because it would cost them to much money even through this matter had persisted on my vehicle prior to me purchasing my car 30 days ago.I have not had my car for a full month, and I am constantly being inconvenienced with my car due to the lack of this dealership doing their job! I have not been able to work due to the dealership not even wanting to give me a loaner vehicle while my vehicle is in service, and I am in undeniable stress having to pay for a car that is not fully functioning or having to wonder if I am going to be wet while driving when it rains, most importantly if the water that leaks inside my vehicle will cause any electrical or water damage.

  Business response

  06/26/2024

  Good morning *****,

  Thank you for reaching out regarding your 2020 *******.  Upon review of your account I can see you brought your vehicle in twice, once in May for the air conditioning which the technician resolved and second in June for the service lights and water leak.  They sent your vehicle out to ********* and they addressed all electrical issues, and the vehicle was returned to us for water testing however we were unable to duplicate any leaks.  The vehicle was returned to you and all concerns addressed.  We appreciate your business and look forward to servicing your vehicle in the future.

  Thank you,

  Customer response

  06/27/2024

   
  Complaint: 21827729
  
  I am rejecting this response because:
  My vehicle was rejected to do a thorough check on the water leak of my vehicle. I was told my vehicle was sent to ************** to look at the electrical issue although because your dealership did not want to pay for the water leak, I was told that you all had one of your own technicians who was not experienced on a ******* vehicle to check my vehicle. When my vehicle could not be fixed your dealership refused to send it back to the **** dealership I had no other choice but to come and obtain the vehicle. 
  

  I was also told with the issues on present on my vehicle that your dealership indeed could not do the services and would need to be sent to a **** Dealership. So when my vehicle was sent to Golf ********* again why didnt you all allow them to fix my vehicle properly when clearly this water leak has been a present issue! 
  

  Your dealership does not care whats best for the customer your dealership cares for whats best for YOUR pockets

  
  Sincerely,
  
  *********************

  Business response

  06/28/2024

  Good morning Ciera,

  Our technicians are able to diagnose water leaks, unfortunately we could not duplicate your concern.  If you are still having issues with a leak, please feel free to bring your vehicle to our service department and we would be more than happy to diagnose.  You may also take your vehicle to any service department of your choosing.  We look forward to assisting you in the future.

  Thank you,

  Customer response

  07/01/2024

   
  Complaint: 21827729
  
  I am rejecting this response because: **** Anderson is failing to take ownership of selling my a faulty vehicle. I am still having water issues along with the same electrical issued I had from before! This is a tremendous inconvenience for me to continue to drive hours to your dealership or come out of pocket on a vehicle I just purchased with already present issues. I am asking that you all adjust the loan of the vehicle as you all falsely advertised this vehicle as a good running vehicle with no issues and since I have had the vehicle I have had continuous issues, missed out on work, loss of wages, loss of money, high miles constantly being put on the vehicle from driving an hour to your dealership each time I needed service!
  
  Sincerely,
  
  *********************

• Initial Complaint

  05/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On February of this year 2024 I went in *********************** dealer to see if I could be able to purchase a vehicle. I was then approach by a sales representative name *****. I explain to her that I received a flyer from there company they the will buy my old car and I did not have to purchase from them. Well that was not true. They will only buy your old car if you would purchase one from them. I explained to Mrs. ***** that I did not want to have car note and I wanted to say within the boundaries of only 250-no more than 400 for a car note. She then kept going back and forth talking to the manage *** to see if he would help me. Finally they presented me a vehicle that was supposed to be new but it was not it had 123 miles on the car. I did not know that because Mrs. ***** never mention it. I asked how much will be the monthly payments and she said $450.oo because it was a brand new car I then purchase the car. When I went home that day the car was making a sound in the front, it had no antenna and the back window was not working radio dash board was not displayng. I then tried to reach Mrs ***** and she has since avoid all my calls. i then asked to speak to manager and address my concern I then took my the vehicle to have it checked and all they did was change the back window twice. had my car for almost a week and did not at first wanted to provide me a loaner. They are rude and unprofessional and I hope people know not to buty a car from them becasue they lied to me along and now I am stuck making payments to a vehicle that came with defects along. No one should go thru this humiliation or be told a lie about a purchase and then when you try to reach out they avoid you all they time

  Business response

  06/10/2024

  **** Anderson explains our products, services, and available options to our customers.
  Every customer has the option of voluntarily accepting or declining what is offered.

  Thank you,

  Customer response

  06/11/2024

   
  Complaint: 21760575
  
  I am rejecting this response because:
  
  Sincerely,
  
  *****************************

• Initial Complaint

  05/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  BAIT AND SWITCH - 3.2.2024 arrived at **** Chevrolet, **************************************************************************** for a 9am appt. to look at a 2024 ***** Trax 1RS. I was interested in silver color. *************************** was my salesperson he directed me to a silver Trax parked outside to view. I didn't like the two black bars on the hood. I expressed interest in black 1RS parked inside. ***** directed me to silver Trax parked outside to test drive. At this time I didn't think much about it. It felt pretty good and after some consideration I selected the black 1RS and continued w/purchase. I negotiated a monthly pmt and asked about ****** warranty, ***** said though it says basic it's bumper to bumper. After agreeing on monthly note, I was directed to another room to sign paperwork and be on my way. I signed multiple paperwork, next the rep started talking about another warranty which would cost $2,500, he said the ****** warranty doesn't cover everything, I was confused, but negotiated $500 off, but wasn't happy. See contract $500 was never taken off. Seconds after pulling off, I stopped at first stoplight, accelerated after green light, car jerked, dragged & skipped all the way home. I returned to dealership same day to turn in title for car I traded. I complained and was told it's new that's why it's doing that, I mentioned to ***** he said turn autostop off. I got home, called & spoke with ****** he said once I get past all this I would love the crossover. To date 5.9.24 acceleration is still poor, it jerks after autostop. My thoughts, how can I make a decision on a crossover I NEVER TEST DROVE. I've had 5 *****'s, each car I test drove I bought home, BUT not at ****'s ***** on 3.2.24. I've been trying to communicate since 3.2.24. They have tried to silence me, overtalk me, dismiss me and bully me. ***** said maybe I was so excited I didn't notice the silver Trax Activ was doing the same thing. He said same car, same engine. NONE OF THIS IS TRUE, acceleration is the first thing I notice.

  Business response

  05/11/2024

  Good morning *****,

  We would be happy to arrange a time for you to bring the vehicle into our service department to discuss any concerns you may have.   Our General Sales Manager will reach out to you directly to discuss the vehicle you selected and purchased, and schedule a time that works best for you.  

  Thank you,

  Customer response

  05/15/2024

   
  Complaint: 21692103
  
  I am rejecting this response because: I wasn't allowed to test drive the *********** 2024 1RS, I made an appointment to see that car. ***** directed me to a Silver Activ to test drive. Therefore I didn't pick that car you did. I have a right to test drive the car I pick not what you pick. Therefore please return my down payment of $6,000 so I can get out of this upside down car loan on a car I don't want. Also please provide a copy your company's policy of allowing customer's to test drive new cars. You cannot pick a representative of a car for a customer to test drive. I made a 9:00 am appointment for 3.2.24 to look at a 1RS, you guys should have had that car ready for me to test drive when I got there. Instead you made a decision to give me what you wanted therefore I didn't pick it you did. That car continues to jerk, drag and acceleration is not good. Whoever drove that car 7 miles knew that, it was your responsibility to service it before you put it on the floor, that's not my responsibility. If I noticed it in seconds so should the person who put 7 miles on it should have noticed. Own up to your part and don't say I picked it, when ***** is the one who directed to a different car and he knows he did it. You weren't transparent and you all know you weren't. You baited and switched that's what you did, own it.

  Sincerely,

  
  *********************

  Business response

  05/16/2024

  Mike Anderson Chevrolet explains our products, services, and available options to our customers.
  Every customer has the option of voluntarily accepting or declining what is offered.  We consider this matter closed.

  Thank you,

   

  Customer response

  05/17/2024

   
  Complaint: 21692103
  
  I am rejecting this response because: nothing was explained to me when I arrived. I made a 9am appointment to see a 1RS. This is what I'm talking about, they keep dancing around the fact that *************************** directed me to a ************ Activ with two black bars on the hood to test drive. That is not what I made the appointment for. They continue to not tell the truth and dance around my question. How can I make a decision on a car I never test drove. It's their responsibility not mine. All of the vehicles I purchased in the past the car I was interested in was the car the salesperson went and got the keys for and I test drove. *************************** needs to tell the truth. They baited and switched, that's the truth and that's what happened.
  
  Sincerely,
  
  *********************

• Initial Complaint

  03/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  We went into Mike Anderson Chevrolet on 3/23/2024. We called and confirmed availability of a specific unit, stock # **CP5725 2021 Chevrolet suburban, vin #1gnskgkl1mr159685 For $50,999 plus tax title license and state doc fee.We were then told that there is additional charge of $5,875 for the *** fee and additional charge of $4,878 for the *** (used car inspection). This is clearly a bait and switch tactic as well as many other consumer protection laws. We are including 2 pictures of the dealer proposal. 1st shows just that there would be adds. The second is the cost of the adds individually broken out. I'm not sure if this can be anymore illegal? We will forward this complaint to ******** AG Department as well as the Cook County ****** *****************

  Business response

  03/25/2024

  Thank you for reaching out, our General Manager will be in contact with you.

  Thank you,

• Initial Complaint

  03/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  As a first time car buyer your experience should be smooth and learning certain aspects on what to look for. This however has not been that experience at all. If I could recommend anything it's to not purchase a car from here! They're not honest people I purchased my 09' *** from them in 08/05/2023 I asked them to not add a warranty because it wasn't going to cover anything important but dents/dings and a replacement key in which I never used but they charge me $2,000 for even after I told them I didn't want it. Didn't inform me that they were going to charge me for ************* either. I live in a whole different state and after reviewing my contract they gave me a voided contract that didn't match with the banks. Ask the bank about my down payment and they informed me they didn't see the amount I put down on there. It basically looked like was paying the whole price for a car I had already put a down payment on. 2 weeks after purchasing the vehicle my brakes began squeaking it turns out I had to replace my brakes, calipers, and my rotors. I was told by them that the car was inspected but they didn't provide me with any proof. Later on about a month my battery was drained and I had to replace the battery too which was $425, and was told by the shop that there was a mice nest! I haven't looked to see the battery when I bought it because it was way under my trunk. Then doing a maintenance oil change I was then told that I had an oil leak but was unknown from where. I took it to get diagnosed which each time I got it checked it was $75. The Turbo feeder lines were cracked and then even more shocking the engine wasn't the original engine! I wasn't informed by the dealership that they swapped the engine out for a junkyard one. Then the drivetrain of the car malfunctioned causing me to pay for spark plugs and ignition coils that cost me $1,100. There's many more issues with this dealership, avoiding customers, and leaving on hold or straight to voicemail Don't buy here!

  Business response

  03/07/2024

  Thank you for reaching out.  Upon review of your purchase in 2023, you were aware that your 2009 *** was sold as is.  Your down payment was reflected in your paperwork and I would be happy to provide you with a copy of that.  Please reach out to our General Manager if you have any further concerns or questions about your purchase.

  Thank you,

• Initial Complaint

  02/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  2/14/24 picked up the vehicle from the service center between 4 pm and 5 pm and returned the loaner in perfect shape and gas at the level they wanted.2/15/24 Before noon I phoned in to report damages found as I wasn't able to see accurately when picked up because I was focused on what was initially fixed and getting directions on how to care for the repair.2/15,2/16,2/17 corresponded through email disputing.2/18 spoke with GM who promised to look into it, yet this entire time service center person in charge has not responded.2/19 ******* center assistant manager responds I received pics dismissing me through email that damages were there and they can do me a favor and get me a discounted rate to fix my damages myself manager asking why should they pay for it.The vehicle is *********** with me as an only driver and fully insured.

  Business response

  02/21/2024

  Thank you for reaching out.  We understand you purchased this vehicle pre-owned.  We do our best to provide every customer a great car buying experience.  Upon review of your account, there were some small dents and scratches documented when your vehicle was brought in for service.  Pictures and documents were provided to you of damage and the location;  as it is our policy to walk around each vehicle to review damage to avoid these situations.   

  If you should have any questions, please do not hesitate to contact our General Manager, ***********************.

   

  Thank you,

  Customer response

  02/27/2024

   
  Complaint: 21315958
  
  I am rejecting this response because: The photos provided to me by the dealership support my claim that there wasn't damages when I took car in. The report of damages taken from dealership were the damages the car was originally there for repair that existed upon purchase , THEY ARE TWO DIFFERENT DAMAGES . The damages I'm referring to happened while car was in their possession on bumper and i have once again submitted photos supporting this claim. Upon submitting my rebuttal I went in person to dealership in hopes to come to an arrangement 2/23/24. I spoke to ***** the supervisor of the dealerships service center, HE refused to help me or view the damages stating they are refusing everything from owner down to him due to my involving and reporting to the BBB.
  
  Sincerely,
  
  *****************************

  Business response

  02/28/2024

  Thank you for reaching out.  The pictures you have uploaded are personal photos and not of a vehicle.  We have also provided you with our photos of documented damage when you brought the vehicle in.  

  If you have further questions, please reach out to the general manager directly.

  Thank you,

  Customer response

  02/29/2024

   
  Complaint: 21315958
  
  I am rejecting this response because: The appropriate files have been attached in both rebuttals, including photos you provided that show no damage when vehicle was dropped off. In addition photos provided by me of sustained damages in your possession. There was ample opportunity to review these items in person to avoid any of this back and forth and negation of you guys damaging my vehicle and come to a resolution, however as I stated ***** the supervisor of service center refused any resolution and did not want to view any damage or photos from either party in fact he said he had not even taken a look at anything and would not due to my involving the BBB. The ** has not responded to any left messages , so I'm confused at your direction to contact him. This is unprofessional on the dealerships behalf. I choose this business to re establish my credit and I regret it. Once again corrected files of damages have been attached!
  
  Sincerely,
  
  *****************************

  Business response

  03/11/2024

  Good morning,

  I understand you do not agree with us, however we documented the damage when your vehicle was brought in according to our policy and process.  We deny causing any damage to your vehicle, and consider this matter closed.

  Thank you,

• Initial Complaint

  10/23/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Took my car here, because it was cutting of when sitting at red light. I wanted to know what was wrong. They check my car and told me it was the transmission. Call a transmission shop I told them what the dealer told me. He told me over the phone that is not a transmission problem. He told me to bring the car in. He replace the speed sensor. I had no more problems . I felt like milk Anderson owe me a refund. I went back to see them told them what happen showed them the receipt where my car was fixed, he was telling me something about a code which I didn't understand. He couldn't give me a refund. They told me the cutting of was cause by the transmission, but it was not. I took my car to a ***** dealer i was thinking they could fix my car. But instead I felt I was ripped off. My car is a *****. It took a transmission shop to fix my car. I think they didn't know what was the problem. They just told me whatever. Hope you all can help me get a refund. I didn't have ****** to give them for nothing. I had to pay another ****** to get my car fixed. Thank you!!

  Business response

  10/24/2023

  Dear *************,

  Thank you for allowing us the opportunity to service your vehicle.  As you can see from your attached documents, and as we advise all of our customers, we do charge for the time it takes to diagnose a vehicle.  The diagnostic fee is credited to your bill if you choose to have repairs completed, which you did not.  There were several notable concerns documented in regards to your vehicle and you were advised of need repairs.  I am pleased to hear that your vehicle has been serviced and you are not having any more concerns.  We appreciate your business and look forward to serving you in the future.

   

  Thank you

  Customer response

  10/25/2023

   
  Complaint: 20761358
  
  I am rejecting this response because: I took my car because it was cutting off. i was told the transmission was the problem. The service person informed me that they did not do transmission work.  How can allow them to do work that they do not do?  The  diagnose was not correct, it was a speed sensor.  i had no more problem, once the sensor was replaced. i will say again they did not know what was wrong with my car.  
  
  Sincerely,
  
  *************************

  Business response

  10/26/2023

  **************,

  I apologize that you are not happy with our resolution.  We charge to diagnose customers concerns, and that fee was disclosed to you and you approved.  ************** took the time to diagnose your vehicle and noted several leaks and melted wires in your vehicle.  You chose not to have any further work completed.  We appreciate your business and look forward to working with you in the future.

  Thank you.

  Customer response

  10/27/2023

   
  Complaint: 20761358
  
  I am rejecting this response because: in your last response you said you don't charge to diagnose, but now you do make up your mind. I did agree. Thinking I would get the correct diagnosis. The diagnose you gave had nothing to do with why my car was cutting of.  If I would have left you fixed what you diagnose it would have not fixed the cutting off and I would have been out of more money.  Again you said it was the transmission also I was told you all don't do transmission. That's why I took it to a transmission shop. That replace the speed sensor. You all never diagnose it was the sensor. You all didn't not know. Your diagnose was wrong. I had to pay someone else to diagnose and fix my car. As far as the wire go that wasn't the problem either. You all wanted to make more money, with the wrong diagnose. Everything you diagnose have not been fixed my car is running find no cutting since the speed sensor was replaced.

    

  
  Sincerely,
  
  *************************

• Initial Complaint

  10/10/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I purchased a ****** Murano Feb2023. I have made on time payments every month. I just received a rude call today Oct 10, 2023 from ***** saying I need to make a $1,000 payment that was not made for my down payment. He stated if I didnt pay he will send me to collections.I provided proof to ************************* that I made the payment Feb 24,2023. When he received the email with proof he called back now stating it was supposed to be a $2,000 down payment. I asked him to email me proof of that contract he refuses to. I have text messages between ******************) and myself stating the $1,000 down payment and when I will pay it. I also sent that. ***** and ***** are still threatening me with collections after I showed proof of Payment.

  Business response

  10/12/2023

  Hi *******,

  Upon review of your purchase agreement, it does reflect a $2000 deposit for your new vehicle, however only $1000 was collected.  A copy of your purchase agreement and contract was provided to you at the time of purchase, but I would be happy to provide you with another copy if you would like.

  Thank you,

• Initial Complaint

  08/09/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On April 1, 2023 I traded in my 2017 Malibu for a 2023 Equinox at **** Anderson ***** location at *********************************************************** Chicago, IL **************. I expressed interest in getting a refund for the *** Insurance. Ive emailed ************************* several times, as well as ***************** the sales associate. Then I started to call the sales manager ************************* who indicated that the Finance Manager ********************* would call me and he hasnt. Now we will be into September in approximately two weeks and I still do not have this resolved.

  Business response

  08/11/2023

  ***********************, 

  I am sorry you had this experience, and would like to assist you in getting this resolved.  Upon review of your account, it doesn't appear that you purchased the 2017 Malibu from our dealership.  You would need to contact the dealership you purchased it from for them to cancel your ************** as we can only cancel these types of insurance if it was purchased from our dealership.  Please feel free to reach out to me with any questions, and I would be happy to assist you with any documentation you may need to get this completed.

   

  Thank you,

  *******************************

  ***************************

  Customer response

  08/11/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  According to *********************************** the gap insurance expired in January 2023 therefore resulting in no refund. All it took was for someone to look this up. Something that I think couldve easily been done at the **** Anderson Dealership in Chicago instead of giving me the run around & being hung up on several times. 
  

  i apologize for having the Better Business Bureau involved. Thank you.
  
  Sincerely,
  
  *********************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩