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Business Profile

Payment Processing Services

PayLink Direct
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BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for PayLink Direct's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Review Ratings

    1.1

    Average of 41 Customer Reviews

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    Review Details

    • Kelly E

      Date: 12/21/2022

      My 83 year old mother's bank account is being charged for a 3200$ vehicle protection plan. She does not even drive! I have sent messages through your customer service email to no avail...Biggest scam ever!

      PayLink Direct

      Date: 01/04/2023

      Hello *****, thank you for bringing your situation to our attention. PayLink is the Payment Plan Provider for your mothers vehicle service contract. As the Payment Plan Provider, we handle the processing of the monthly installment plan. We are not involved with anything related to the sale or cancellation of the policy, or anything else related to the vehicle service contract itself. Our records indicate that on December 21, 2021, you contacted PayLink via email regarding your mothers vehicle service contract with ************************ a third party marketer selling vehicle service contracts on behalf of ****** ************** Services (******). The PayLink agent advised you that since you were not an account holder for the policy, we needed either a copy of the ***** of ******** paperwork for your mother or to receive verbal authorization from your mother prior to providing account information or making changes to her account. This was PayLinks only contact with you or your mother prior to this review. In an attempt to further assist you, PayLink forwarded the contents of your review to ******. It is our understanding from ****** that they have been attempting to contact your mother regarding her policy but have been unable to reach her. For any further questions, please contact ****** directly at ************* for assistance. Thank you.

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