Business ProfileforHigh Fidelity Property Management, LLC

I have never dealt with such a negligent company in my life. Our water stopped working December 23rd, which I notified them of. No one came in to fix the problem until December 27th at 9 pm when the pipes subsequently burst and flooded our apartment. They left a hole under our sink where they cut into it to get to the pipes and said they would come out the next day to fix it. They do not come the next day and instead take 2 days for them to come out and finish. We let them know there is still water standing under our floorboards on December 28th, and that per tenants rights if they do not fix the floors in 14 days, we have the right to terminate our lease due to mold exposure. They call us right away after submitting our notice and say they will send a contractor out the next day (the 29th). No contractor comes. We send in multiple updates through the maintenance portal asking for updates and including pictures of the water seeping up from the floorboards, the floorboards that have entirely come loose and fell off from the water damage, and now the drywall water damage. They consistently have ignored us. It is now day 13 of our 14 day notice and they have not given us any timeline on when or if the floor/wall is getting fixed. We are able to terminate our lease tomorrow (thank goodness). It has been an emotional rollercoaster of having all of this happen during the holidays, and then not being able to live in my own home because I am pregnant and the floors and walls are molding and I cannot live there with that going on. We have spent so much of our money and time being in a temporary living situation and just want to be out of the grips of this terrible company once and for all. Do NOT go through them!

Hello ******,Thank you for sharing this experience with us. We work hard to respond in a timely manner to all requests. If you could reach out to me at **************** I would like to hear more about your experience. *********************** - Owner