Business ProfileforExcel Book Writing

April 25, 2023, I paid this Excel Book Writing a $1, ****** to do professional editorial work on my manuscript, and I signed an agreement for this work to be done. They have had my manuscript for twelve months. I have not received the work that I have paid for on my manuscript. The company is prolonging completing my manuscript. The work that has been done on my manuscript is unprofessional work.Because I have complained multiple times about the unprofessional work that has been done on my manuscript and the long timeline to complete my manuscript, the company do not always answer the phone when I call. I called today and they did not answer the phone.The project manager (***********************: ************) who I am working with has hung up the phone on me twice. He hung up the phone on me today. I called back and *******, nor the company did not answer the phone.The communication with the project manager is poorly.*********************** is constantly lying to me about my manuscript. He has argued with me several times, because of my concerns for my manuscript.I am requesting that the company refund my money fully or complete my manuscript in a timely fashioned.