Business Profile

Sportswear Manufacturer

Wilson Sporting Goods Co

Headquarters

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Complaints

This profile includes complaints for Wilson Sporting Goods Co's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

112 total complaints in the last 3 years.
20 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/11/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a case pf 24 Wilson Tennis ***** from Wilson Sporting Goods in December 2024. The ***** do not bounce high like a new ball should. They are heavy, and have the feeling of old *****. I have contacted the company about this and they keep stalling and asking me to send to them all the information that I have on the box they came in, my invoice and receipt order confirmation, photo of the box and can of *****. I did that twice and they keep asking for more photos and vidieos. I offerd to take a can or two out of the box and mail it to them so they could test the *****, but they declind. No body at my *********** wants to use these *****. Really they are that bad. I paid a total of $125.11 for the case of 24 and opened five cans at different times to see if they all might be bad and all were the same. Thank You for any help that you can provide.Sincerely,**** *****
Business Response
Date: 04/14/2025
Hello,

Our apologies for the subpar performance of the tennis ***** and the subsequent poor customer service. Per the ***************** Supervisor, a full refund has been issued for the tennis *****. Once again, sorry for the hassle and inconvenience this has caused.

Regards,

Wilson Consumer Team
Customer Answer
Date: 04/15/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** *****
Initial Complaint
Date:04/05/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I go on **************************, they get me to give my email address and offer 20% off and then put something in your cart and boom you don't get 20% off. I thought wow must have gotten the unlucky item that is not getting the 20% off... So I open a new browser get the same message, offer a different email address, picked a random item... boom no 20% off again. What a f'ing scam wilson has going. What a scummy marketing thing to do to its customers. None of these items said anything about being not eligible for the 20% promo. Wilson mines their customers info on lies. This is for sure. I want to see Wilson react to this and I will pop in so much info I will have social media spinning. I don't even care about the money they tried to ******* from me or the time I spent. i care that a company this big can do such a large thing to take customer info for outright lies. I dear Wilson to respond to this saying it didn't happen or have some generic stance.
Business Response
Date: 04/11/2025
Hello,

Our apologies for the issue with the 20% off email offer. The problem most likely lies with the actual product selected. The offer does not include all items on our website. For the most part, it applies to items considered 'accessories'. There is a disclaimer at the bottom of the offer detailing this. As an example, baseball states "This offer includes backpacks, glove care products and the latest apparel". To hopefully remedy the situation, below is a 20% discount code that can be used on any product/s on our website up to $1000 total for the order (excludes custom items).

Thank you for being a valued Wilson Consumer.

Discount Code: CSKI66D

Regards,

Wilson Consumer Team
Customer Answer
Date: 04/16/2025

Complaint: 23163964

I am rejecting this response because: I went to the site, clicked on the football we were about to purchase, and then your 20% off pop-up came on the screen telling me to sign up for 20% off and showed the football I was about to purchase. Also the football still does not have any designation about the ability to use coupons or offers with it. You scammed me for my info and I am quite surprised a company like Wilson would have ethics like this. This is one of those things where the companies ethics don't find a way to its marketing and sales teams and you just let them do whatever to make a buck. This whole situation was about as deceptive as it gets. And now I get like 3-4 texts a day from Wilson. Do you guys have that many things you sell that you need to ping people that many times? The whole reason I put this on BBB is I have created many corporate sites like ************************** and there are tons of meetings about how these things work. This was no accident and others that this happens to probably do not have my insight so I hope to validate their concerns.

Sincerely,

*. *****
Business Response
Date: 04/16/2025
Hello,

The 20% discount code (promo code) can be applied to the purchase of the football once you checkout. Under the Order Summary, there is a section called "Have a Promo Code". This is where the 20% off code would be entered. Regarding the text messages, please reply STOP to discontinue receiving and further notifications from Wilson Sporting Goods. Again, our sincerest apologies for the inconvenience.

Regards,

Wilson Consumer Team
Initial Complaint
Date:03/07/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I used a gift card at ************************** to purchase an item. I paid $120 for it and the gift card was in the amount of $50. The item didnt fit me. They refunded me the $70 but wont refund me the original $50 that I used from the gift card issued from Wilson because they are saying you dont have the gift card anymore. Why in the world would I keep a gift card with a zero balance. I have had to call their customer service number multiple times- they keep telling me they escalated the case- how is this even a case? I am owed the $50 from a gift card amount that I spent and then returned the item from their company. I have read several bad reviews about Wilson about similar experiences and many used the word scam when talking about **************************. Please help me- thank you!
Business Response
Date: 03/17/2025
Hello,

Our apologies for the issue with the refunding of the gift card and subsequent poor customer service. In this situation, we felt it best to have you provide us with the items you'd like to purchase in the amount of $50 and we'll enter the order internally to make sure all goes well. Once again, our sorry for the hassle and inconvenience this has caused.

Regards,

Wilson Consumer Team
Initial Complaint
Date:03/05/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a girls fastpitch glove in late winter or spring of 2024. My granddaughter used the mitt for high school softball. Less than 2 months later, the mitt broke. When I did some research on this particular mitt, it showed many many complaints about it breaking early. So I emailed Wilson to see about a replacement or refund. I received an email back stating a case number, and that they would get back to me usually within 48 hours. I repeated these inquiries another 6-8 times over the last year and only received emails stating another case number. Finally found a correct phone number to contact them. A **** stated that they sent me a voucher number a while back for $75 to replace the mitt. I did not receive any correspondence from them other than an additional case number. So he gave the the code over the phone, incorrectly I might add, to go on their website to replace with same. Unfortunately, they dont carry that mitt and I would have to buy a mitt for far more than the $75 voucher. I asked if the voucher could be used for something else on their site because it looked like I was unable to replace the broken one with same. I have received a couple of emails, now they come through of course, stating I can only use the voucher for a mitt that they dont have or spend an additional $60-230 just to replace the mitt that broke. So after a year of trying to get the mitt replaced and or obtaining another one of the same cost, they are saying I have no other alternative besides paying much more out of pocket to get another one.
Business Response
Date: 03/12/2025
Hello,

Our apologies for the issue with the glove and subsequent poor customer service. The ***************** Supervisor has sent an email stating she will send a new glove free or other item of choice, free of charge. Once again, our sorry for the inconvenience and hassle this has caused.

Regards,

Wilson Consumer Team
Customer Answer
Date: 03/12/2025

Complaint: 23025416

I am rejecting this response because:
I have not received an email from them stating what is written in their response. I dont know what mitt they are planning on sending and Im not sure they have an address to send it to. Until I can confirm those details, I will wait to accept their response.

Sincerely,

***** *******
Business Response
Date: 03/13/2025
Hello,

Unfortunately, we sent multiple emails but they haven't made them to you. Please see if they got caught in your spam folder. We don't have a working phone. If you provide one, we'll call asap.

Regards,

Wilson Consumer Team
Customer Answer
Date: 03/14/2025

Complaint: 23025416

I am rejecting this response because: When I brought this issue to your attention, you had no problem sending emails to me. They are not going to my spam folders. So once I receive your emails with the information stated here, this matter will be closed and satisfactory. Not until then. Here are two addresses you can use.

*****************************
**********************

Sincerely,

***** *******
Initial Complaint
Date:03/03/2025
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My son ordered a new glove for spring season on December 12, 2024 with a six to eight week lead time. Today is March 3rd and we still have no glove. **************** line is an absolute joke.......cannot get any answers so this is my only recourse on a public platform. Website show March 22nd ESTIMATED delivery date. We have already been waiting 11 weeks and the company expects us to wait a total of 14 weeks total. His season will be half over! The way Wilson treats their customers do not make them feel very valued and this will be my last purchase of custom items. ******** can have my future business.
Business Response
Date: 03/05/2025
Hello,

Our apologies for the shipping delay and subsequent poor service. Per the ***************** Supervisor, a 50% refund has been offered for the inconvenience. Once again, sorry for the hassle this has caused.

Regards,

Wilson Consumer Team
Customer Answer
Date: 03/06/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

********* *******
Initial Complaint
Date:02/23/2025
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ordered item from them when package was set to be delivered company had *** send it back to them then said I would get refund but have not
Business Response
Date: 02/25/2025
Hello,

Our sincerest apologies for the delivery issue. Although our warehouse personnel and *** agents have looked into this matter, we still do not have an answer as to why your package was returned to our warehouse. Normal refund time is 3-5 business days depending on processing by your bank. For your inconvenience, below is a 30% discount code to use on any future Wilson Family of Brands order, including Evoshield products. The order limit is $1000 and excludes custom orders. Once again, sorry for the hassle and frustration this has caused.
Discount Code: CS9L69G

Regards,

Evoshield Consumer Services Team
Customer Answer
Date: 02/28/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** ******
Initial Complaint
Date:02/17/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was placing an order for a XVT 2.0 Matte Batting Helmet and XVT batting helmet face shield (both in royal blue) but saw that you do not split payments. I saw you have e gift cards so I bought a $60 one to use that and then another form of payment for the difference. The system said 1-3 hrs to receive so I thought worse case scenario I would have it by this morning. No dice! I called customer service and they were less than helpful. They told me to call my bank and I asked for resolution on their end. They then told i would have the gift card within 24 hrs. I explained I needed the order by Monday for a game and they said they could not do anything. I asked if once I received it could they provide me a code to expedite shipping (showed over $45.) as that was needed at this point. The girl said she would check (i was on hold twice for a total of 30 minutes), the second time she cam back and said the "supervisor" would be contacting me via email (asking for my email did not feel valued as customers as they had my account up and did not automatically have my email). Also, I asked if they could please call me instead of emailing as I may have questions. They emailed me stating I would need to wait for my gift card and if not received in the 24 hrs they would cancel my order (I had specified I did not want it canceled to avoid more time). **** then said they would give me a 10% discount if not received (gift card). that 10% would no even cover the sales tax much less expedited shipping fees Not only did I not feel valued as a customer but this entire issue was not their concern and I was on my own in trying to figure it out. I want my helmet and face shield. Please by Monday! $60 still held up and not order for helmet and shield yet placed.
Business Response
Date: 02/19/2025
Hello,

Our apologies for the issue with the gift card not being received within the 3 hour time frame posted on the website and then the subsequent poor customer service. Unfortunately, the initial order was cancelled due to incorrect address information entered. However, the second order processed correctly with the address correction. *** tracking number for second order is 1Z89YW750339762676. A senior agent reached out on Friday afternoon by phone, but was forwarded to a voicemail that was not set up. Multiple calls have been attempted this week with no answer. Once again, sorry for the hassle and inconvenience.

Regards,

Evoshield Consumer Team
Customer Answer
Date: 02/19/2025

Complaint: 22940519

I am rejecting this response because:
The Gift Card was not cancelled until i sent an escalated email back to your customer service team. It then somehow managed to get cancelled. I needed the items by Monday February 17 and due to all this missed the deadline. Honestly, I would have gone elsewhere if it was not a brand requirement by the organization.
The address input was the exact same address on the second order, so not sure what spin you can put on that.
I am mostly upset becuase while I realize issues happen, your team did nothing to resolve it. I asked for a courtesy of expedited shipping once it got sorted out (as this system issue caused delays for me) and was told a "Supervisor" would reach out to me with a response email (not even a phone call even though it was requested). Then I was told in the email if the gift card did not process within 24 hrs (which it did not) you would cancel it and send me a 10% discount. Neither was done.
The second order that went through was not for a gift card, as I went ahead and just placed it on a card due to the issues with purchasing a gift card. And to make sure we are clear and not misleading in our responses, the second order was done through no efforts of your company but by me emailed and escalated email about my gift card, it then getting cancelled and me going in and then placing another order for the items forgetting about using a gift card to purchase and apply.
It is obvious that this company is fine with sub-par experiences both with your processes and the lack of customer centricity when approaching an issue. Truly disappointing!

Sincerely,

***** ****
Business Response
Date: 02/20/2025
Hello,

Consumer Services Supervisor has reached out to resolve the issue. Once again, our apologies for how this played out. We hope that you will continue to be a valued Evoshield customer.

Regards,

Evoshield Consumer Team
Initial Complaint
Date:01/13/2025
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order for two custom tennis racquets on October 19, 2024 (Order # WILUSEN3460962) and understood that it would take 8 - 10 weeks for this custom order. I have now contacted the company on 4 different occasions to find out where my racquets are, and I keep being told that they should be shipped soon. They will not let me cancel the order at this point, nor will they allow me to speak with a supervisor about my displeasure at the lengthy delay in getting my products. I have been a loyal Wilson customer for over 50 years and this is the most frustrating dealings that I have had with the company. I find it to be unacceptable.
Business Response
Date: 02/05/2025
Good Morning,

Our sincere apologies for the shipping delay. We try to take into account the delay Chinese New Year causes but in this year, several shipments were delayed longer than anticipated. According to *** tracking, the order was delivered Thursday January 23rd (tracking # 1Z89YW750339479518). Once again, sorry for the hassle and inconvenience this has caused.

Regards,

Wilson Consumer Team
Customer Answer
Date: 02/06/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you for doing this on my behalf.

Sincerely,

**** *******
Initial Complaint
Date:01/04/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We purchased two ******** bats, they broke. We had to send each bat in to figure out if DeMarini would accept them under their warranty. They did and provided us a voucher. Needless to say the voucher was for 1 year to purchase a bat. These bats are upwards of ****** and we unfortunately have to save money and my daughter raises the money to replace. We went to go use the vouchers today and they expired. If a bat for ****** carries a warranty and breaks then I should be able to purchase my new bat with a credit when I can afford It otherwise the company is not guaranteeing their Warranty. You cant pressure a consumer To use a voucher in a timeline on a product they purchased from the beginning. I want an actual cash refund for both my bats. I will be reaching out to social media outlets to share my story about how these bats are poorly made and how long the review process for warranty takes and then the fact that they force you to Choose a bat when you cant afford to. Case Number ???????******** Warranty Claim ******** Warranty Claim - ********
Business Response
Date: 01/06/2025
Hello,

Out apologies for the issue with the bats. Per the ***************** Supervisor, a new voucher has been emailed in the amount of $470. The voucher can be used on any of our websites, for another year, for any item/items (except customs) and covers taxes and shipping.

Regards,

Wilson ***************** Team
Initial Complaint
Date:01/02/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of Transaction:October 2, 2024 Amount Paid:296.44 What the Business Committed to Provide:Wilson Sporting Goods committed to delivering a customized tennis racket with a "Black Chrome" franchise logo, as per my order specifications.Nature of the Dispute:The racket I received on November 22, 2024, does not match my order. The logo is not "Black Chrome" as specified; instead, it is gold-toned, which is completely different from what I ordered. This is not a minor discrepancy or variation due to productionit is a clear mistake in fulfilling my order.Despite my repeated efforts to resolve this issue with Wilson, they refused to acknowledge the mistake and claimed that the color outcome is consistent with their production standards. They offered a 10% refund, which is not acceptable for a product that does not match the customization I paid for. I requested a full refund, as the product I received is not what was advertised or committed.Resolution Attempts by the Business:I contacted Wilson Sporting Goods multiple times to address the issue. Initially, I was open to receiving a replacement, but Wilson denied any mistake on their end and only offered a 10% refund. This resolution does not address the fundamental issue: I did not receive the product I ordered.Desired Resolution:I am seeking a full refund for the tennis racket. The customization I paid for was not delivered, and I believe Wilson Sporting Goods should be held accountable for their mistake.Additional Details:I have email records documenting my communication with Wilson, including their refusal to acknowledge the error.I have photos showing the product I received and how it differs from the "Black Chrome" logo I ********** efforts to resolve this matter amicably have been ignored, leaving me no choice but to escalate this claim.
Business Response
Date: 01/17/2025
Hello,

Our apologies for the issue with the racquet and the poor customer service. The issue has been escalated to the production management team and they are reviewing. We will respond back with their answer by Wednesday of next week. Once again, sorry for the hassle and inconvenience.

Regards,

Wilson Consumer Team

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Wilson Sporting Goods Co is NOT a BBB Accredited Business.