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Business Profile

Training Programs

ServSafe

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1.08

Average of 12 Customer Reviews

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Review Details

  • Dino F

    Date: 04/23/2026

    There system is horrible, there REMOVEDis horrible an they have no liability for there excused cutting people off on there test. The company waisted my workers time an my money an none of them could come up with a straight answer.

  • Carlos S

    Date: 01/27/2026

    Business: National Restaurant Association / ServSafe Complaint Type: Problem with a product or service Desired Resolution: Refund or credit Complaint Details:I am filing a complaint regarding an unused ServSafe Manager Online Proctored Exam purchase.I purchased the exam under confirmation number REMOVED. The exam access code has never been used or scheduled.I contacted ServSafe REMOVEDimmediately after realizing the exam would not be used. During my phone call, the representative placed me on hold to consult with his team and informed me that a refund exemption could be approved, pending verification.After additional internal discussion, I was later informed that the refund could not be issued. This reversal occurred despite the product remaining completely unused.I am requesting a formal review because:The digital exam access code is unused and unscheduled I contacted ServSafe promptly after purchase A refund exemption was explicitly discussed and then denied after internal consultation I am requesting either a refund or an equivalent credit for this unused digital product.I am seeking assistance from the National Restaurant Association / ServSafe to resolve this matter fairly.

  • Nina Z

    Date: 11/18/2025

    I wish I could leave less than 1 star - the user interface is terrible. They didn't give me an option to take the secondary test, and if you don't take both in the same day, you have to re-pay for the test. What a joke. Find an alternative.

  • Gina A

    Date: 08/20/2025

    I have had a mixed experience with Serv Safe. Conflicting information on website, hard to take exams due to this (works with chrome AND doesn't???), the phone REMOVEDkept REMOVEDeating the same info confusing when questioned. I said I was going to another company, he was like, "okay is there anything else?". I don't recommend them.

  • Karla C

    Date: 12/05/2024

    I called customer service because I was having technical difficulties and wasn't able to access my online course to resume watching the content in preparation for my exam. The customer service agent said they didn't provide technical support to customers for their own product and could only recommend I go to a library to access what I needed. In addition, she told me I could still take the exam without accessing the course. However, I paid for a bundle which included the course, exam, and a REMOVED. Access to the course for me is vital to prepare for the exam. When I asked if I could talk to someone about getting a refund because I am unable to access what I paid for, she said she'd transfer me to another department and placed me on hold until the call disconnected. This is bad customer service and it's bad business to not be able to provide support for your own product and on top of that scam folks out of the content that was purchased and the money paid.

  • Akondaye E

    Date: 05/28/2024

    They wouldnt send my exam certificate to my state so I can work again. Everyday I called they said 1-2 business days. Now its 7 and I cant pay my rent due to not understanding the depth of this companies incompetence. Dont use them if you dont want to be on customer service all the time. The customer service is useless and only service is to get you away from them with false promises. Worst company. Will make sure i tell everyone i know not to use them.

  • Jacob W

    Date: 04/15/2024

    Not me, but I've had to help my significant other through the process. Had to reschedule his exam because the computer wasn't working right, and then had to reschedule again because his id was expired. The day before his test he got an email saying his account was blocked and had to pay a fee to unblock it. There was no notification or anything indicating there would be a fee and the account would be blocked if rescheduled within 24 hours. Four days it took to send that email and block the account. It also takes 24 hours to unblock the account. They make you install a locked down browser. DO NOT INSTALL GUARDIAN BROWSER ON YOUR PERSONAL COMPUTER. They force you to allow unrestricted access to your webcam, mic, browsing history, and files on your computer, including full remote access from a stranger. Uninstalling leaves behind a whole bunch of junk on the computer it was installed on. This whole system is a scam and a privacy nightmare.

  • Jazmin M

    Date: 11/08/2023

    Worst customer service Ive ever had to experience. After taking my course, the program would not allow me to take my exam. After being told to call other services to help, I was ultimately told there was nothing they can do. A block was then put on my account, charging a removal fee before I was able to take any of the 5 exams I purchased for my staff. Terrible experience.

  • Jill P

    Date: 10/17/2023

    I wish I could give negative stars. This company should be charged with a crime after I saw all these similar complaints of taking money and then unable to take the exams. I am currently going through the same nonsense. My husband and I paid for 2 exams. We were told to put them in 1 name and REMOVEDwould change the name once you sign up to take the exam. Not so! Now we have paid for 2 exams with 2 different access codes and ServSafe says they cannot put my name on one. Only my husband can take the test and take it twice??? Really? What a fraud of a company!

  • Jason M

    Date: 07/31/2023

    I feel completely cheated by my experience dealing with Servsafe.com. After spending four hours taking their responsible alcohol service course, I was unable to take the exam needed to become certified. I contacted REMOVEDvia telephone, and was told that I had accidentally purchased the wrong course for the state I reside in. They informed me that if I wished to become certified in my state, that I would have to spend another four hours taking another course. I asked for a refund, and was told no. They simply told me that all online sales were final. They took my money, leaving me to find a competing service to obtain my certification.

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