Complaints

This profile includes complaints for Dyson, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Dyson, Inc.

  1330 W Fulton St # 5th Floor Chicago, IL 60607-1137

  
• 

  Dyson Service Center Creve Coeur

  12609 Olive Blvd Creve Coeur, MO 63141-6313

• 

  Dyson, Inc.

  1330 W Fulton St # 5 Chicago, IL 60607-1137

  
• 

  Dyson Store

  8109 River Rd Petersburg Petersburg, VA 23803

• 

  Dyson, Inc.

  106858 Hazelhurst Dr. Unit 16103 Houston, TX 77043

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/23/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My vacuum stopped working correctly. So I contacted Dyson because I have a warranty. They said I can send it in for repair. I asked for a shipping label so I can send it. I had to call 3 times to get the label to be sent to me. It finally gets sent and I eventually find out that they gave the wrong address on the label. It gets lost in ****** and *** cant find it. I had to call *** to get a claim on the vacuum because they wouldnt let me do it online because it wasnt under my account. No one at ********************** ever followed up with me about my vacuum. I have called them over 20 times to get an update and see if they can give me my money back or send me a new vacuum since *** wont reimburse me because its not under my account. Its been two months every time I call I have to re-explain the situation over again to the new agent. And every agent tells me something different like *** expedited it and it should take 24 to 48 hours to hear back, the manager said we can send it but we only got verbal approval not approval in writing, theres nothing we can do and no one can do anything. Theyve told me something is going to happen in 24 to 48 hours multiple times and nothing ever happens and no one calls me. On 4 separate calls with the agents they said they would call and follow up with me and even made appointments, which not one person called me. They keep telling me that theyre waiting on some departments approval. Ive been waiting 2 months for this whole thing and not one person has called me or tried to remedy the situation. I am the one having to do the calling and follow up. Additionally some of the agents are rude and have no care or concern about my situation. I have asked to speak to the supervisor multiple times and they say every time that they dont want to speak with me because they cant do anything. No one seems to know whats going on or can help me with it.

  

  Business Response

  Date: 03/06/2024

  Hello,

  Thank you for contacting Dyson. We are sorry for the frustration caused.

  In review of the customers account, the shipment to the Dyson ************** encountered an issue during shipping. A claim was filed with the shipper, and approved. We have placed a replacement order under order number ********** for our upgraded unit, the Dyson Ball Animal 3, due to being out of stock of the customers original unit. As soon as it ships tracking information will be provided to the customer.

  Thank you,

  ********************** 

• Initial Complaint

  Date:02/23/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a vacuum from Dyson and they stated the order had been cancelled because it was out of stock. However, a few weeks later the vacuum arrived. I returned the vacuum to them on November 7, 2023 and my refund still has not been processed.I called every three weeks and I'm told the same response- the refund department confirms that they have refunded my money. However, my credit card has not received any notification from Dyson.

  

  Business Response

  Date: 03/06/2024

  Hello,

  Thank you for contacting Dyson. We are sorry for the frustration caused by the delay in the expected refund.

  In review of the customers order and return, a full refund was issued on 2/22/2024. We would suggest contacting their financial institution if they are unable to locate the funds.

  Thank you,

  Dyson, Inc. 

  Customer Answer

  Date: 03/06/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  my original complaint of 3+ months to process a refund remains

  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:02/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have contacted them a dozen times regarding my returns by phone and chats over the course of 4 weeks but they are not issuing refunds as they have promised. They have issued me multiple case numbers regarding my issues and even given me a reference numbers of refund credit but no credit ever appeared in my accounts. I have been on phone with them hours at a time and each time they assured me that I would be getting refunds confirmation in 24 hours in my email but that never happened also. They also charged my credit card as recurring purchase when it should have been a single purchase on one of my item. Total refund amount owed to me from Dyson is $519.38. Thats combined of 2 purchases of $455.79 and $63.59. I also wanted to note that both items are returned brand new and never been out of original package they have sent.

  

  Business Response

  Date: 03/05/2024

  Hello,

  Thank you for contacting Dyson. We are sorry for the delay in the expected refunds.

  In review of the customers orders, order 1649517322 was refunded in full on 2/23/2024 for a total of $455.79. As of this date, order ********** has not been received at Dyson's warehouse. Per the tracking provided in the attachment, tracking 1Z0WE3659070728385 was returned to *********, **. Dyson does not have a warehouse at this location. We would be unable to refund for this order until it is received by Dyson.

  Thank you,

  Dyson, Inc. 

  Customer Answer

  Date: 03/05/2024

   
  Complaint: 21336316
  
  I am rejecting this response because: amount of $63.59 was never attempted for a refund. Return tracking receipt literally shows dyson ** address. And its been confirmed that they have received a return item. Incase you have trouble reading, tracking is 1z4467750362695962.
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 03/12/2024

  Hello,

  Thank you for your reply to Dyson. 

  The flyaway smoother from order 1649520541 has not been confirmed received into Dyson's warehouse. The item must be confirmed received before a refund can be provided. The customer is welcome to file a claim with *** for the package 1Z4467750362695962 to assist in resolving their request. Only the shipper can file the claim, the receiver is prevented from being able to. 

  Thank you,

  Dyson, Inc. 

  Customer Answer

  Date: 03/12/2024

   
  Complaint: 21336316
  
  I am rejecting this response because: Dyson, you are just trying to stall my refund. I have confirmation on my return and I have already provided this info over the phone several times. Here it is again. 
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:02/22/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered Dyson wrap but was not satisfied with it so I initiated a return. Chatted with two reps after a week-2 weeks to receive a returned label. Shipped the product back and Dyson received it on 1/26/24 with email confirmation promising refund within 7-10days. 2/16 and still haven't received anything from Dyson so I chatted and ******* promised an email within ***** hrs. 2/22 nothing once again. Chatted with another rep who told me I need to wait 1-2 billing cycles for my refund to show up and blaming my bank. Still no email stating my refund was processed. Ive received so many refund not once did it take more than 2-3 days. This is ridiculous. DYSON should be ashamed. For such a high-end product, customer support is worst than ************ sellers.

  

  Business Response

  Date: 03/05/2024

  Hello,

  Thank you for contacting Dyson. We are sorry for the frustration caused.

  In review of the customers order and return, the customer was refunded in full on 2/29/2024. We would suggest contacting their financial institution if they are unable to locate the funds.

  Thank you,

  Dyson, Inc. 

  Customer Answer

  Date: 03/05/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Tin Ta

• Initial Complaint

  Date:02/22/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dyson is unresponsive since I submitted my claim on 12.22.23 thru their chat system. I did not receive my product and requested a refund. I have contacted Dyson thru chat and phone about 10 times now and there has not been a resolution and everytime I talk to a representative they bring a different excuse to extend the process.I placed my order on 12.17.23 and had a scheduled delivery for *****.23. I worked from home on ***** to receive the package. Package was deliver to the wrong house on 12.22.23.When I received the email confirmation about being delivered, I was already home and not product was at my front door when I checked. GLS was the carrier to deliver the package. I contacted GLS on 12.22.23 to proceed with the claim thru their chat system. They said the driver would of have to track the package and I'd of get notify of any updates, their customer service was horrible and they ended the chat session before I ask for a confirmation number for the claim, so I wasn't given one. I contacted Dyson on 12.22.23 to submit a claim, when I chatted with them I requested either reorder the product but I was going to needed before Christmas or cancel the order and get a refund. The agent assured I would have get by Christmas if he reorder it, so he did, reorder number is: ********. He also said I was going to receive a confirmation email with the details of the new product, as of now, I have not received an email from Dyson. I did not take screenshots of this chat because I requested to get a copy of the transcript when I ask to chat with someone, but I never receive one. I contacted Dyson on 12.26.23 to cancel my purchase as I didn't receive the product on time. The agent canceled the order and promised (again) to receive an email with the details of the cancelation, cancelation number: ********. Since I didn't receive an email with a couple hours as the agent said, I called Dyson to speak with a representative. The agent was able to tell me the order was cancel but once again I didn't get an email confirming this. The agent stated he couldn't send emails so he was going to send an email to his manager and his manager was going to send me the confirmation email. As of now, I have not received any type of communication from Dyson or GLS about the status of my cancelation.I have talked to Dyson on 1.7.24, 1.11.24, 1.17.24, 2.12.24, 2.22.24, every time is the same story with no resolution. Last time I talked to them they said they needed to do a fraud claim and I would received a response within ******************************************************************************************************************************** number provided is ********.

  

  Business Response

  Date: 03/05/2024

  Good Afternoon,
  
  Thank you for contacting Dyson. We apologize for the frustration.
  
  The customer was fully refunded for their order on 2/29/2024. If the customer has not received this refund, they should reach out to their financial institution.
  
  Thank you,
  Dyson,Inc.

• Initial Complaint

  Date:02/22/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 2 vacuums directly from Dyson in December 2023 at full price. The vacuums were supposed to be discounted at 20% because I'm a current Dyson owner, but for whatever reason, the purchase went through at full price. I tried to call to correct this and have the price adjusted and was told the price can't be adjusted, but that I can return the 2 vacuums and replace the order over the phone at the correct price, and ship back the original full price purchase to Dyson. I placed a new order with them over the phone with 20% off and was given 2 shipping labels to return the original full price purchase that they were unable to adjust. shipped both vacuums back on December 23rd and despite 5 phone calls to customer service, I'm still waiting on a refund of over $2,000 that I paid through Affirm. I continue to have to make monthly payments (over $500/month) to Affirm for products I do not have so that my credit is not ruined. I've spoken to them multiple times, provided proof that my items were in fact returned, and receipt of said items acknowledged by Dyson. I've been told that my request for refund is being escalated, that managers would call me back within 1.5 hours (never did), that I should be receiving refunds within 10 business day (we are well past that) and many other things. I don't know where else to turn.

  

  Business Response

  Date: 03/05/2024

  Hello,

  Thank you for contacting Dyson. We are sorry for the frustration caused.

  In review of the customers order and returns, we have confirmed the units have been received into Dyson's warehouse. However, the customer filed a dispute on the charge with their financial institution. This prevents Dyson from being able to refund for the returns. The customer would either need to wait for the investigation by the financial institution to complete, or close the dispute before Dyson can assist further.

  Thank you,

  Dyson, Inc. 

  Customer Answer

  Date: 03/05/2024

   
  Complaint: 21330174
  
  I am rejecting this response because:

  The only reason I have filed a dispute with the financial institution is because Dyson repeatedly failed to process my refund in a timely manner.  I shipped the vacuums back on December 23rd and still in mid February, despite many phone calls, they did not process a refund.  I had no choice but to file a dispute, because even despite many assurances from Dyson customer service that the vacuums had been received by the warehouse and promises of a refund, no refund was made.  I'm still paying in excess of $500/month to Affirm on a balance that I don't owe because the product was returned.  

  
  Sincerely,
  
  *******************

  

  Business Response

  Date: 03/11/2024

  Hello, 
  
  Thank you for contacting Dyson. We apologize for the delay and any inconvenience it caused. 
  
  We have reviewed the customer's account and see the customer has opened a dispute on this transaction. We are not able to issue refunds while there is an active dispute. The customer will need to withdraw the dispute or wait for it to resolve. Once this is done our internal team will review the case and take further action if needed.
  
  Thank you, 
  Dyson, ***

  Customer Answer

  Date: 03/12/2024

   
  Complaint: 21330174
  
  I am rejecting this response because:

  Again, I am not going to rescind the dispute because Dyson has continuously failed to provide the refund as promised, despite multiple acknowledgements that they received my returned items.  

  Receiving the same response by Dyson repeatedly is not helpful.  A refund is what is needed for me to cancel my dispute.  Please refund me the amounts owed.

  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:02/22/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on Dyson website and received the vacuum cleaner in early Dec 2023. I didn't like it, so I requested a return on Dyson website on Dec 8th and received an automatic email "Your request is being reviewed and you will receive a response within 48 hours". However, I didn't receive a label after 48hr. I submitted another few requests but no reply. I finally called Dyson on Dec 18th, held for 2 hours and talked to an agent to obtain a return label. I returned on Dec 19th, and an email confirmed that the machine arrived in the warehouse on Dec 21st. In the confirmation email, it reads "Your V15 Detect return has been received by our returns center and is being processed. Please allow 7-10 days for your refund to be issued." I was expecting to receive a refund in 7-10 days, so when I made a credit card payment after 10 days, I deducted the Dyson charge from my balance owing and only paid the remaining amount. However, Dyson didn't refund within 10 days and I had a balance owing $601.55 to the credit card company. They charged an interest for $23.85 on this $601.55 balance. I called Dyson as well as talked to online customer service 5 times in January about the refund status and interest charge, and every time they opened a new dispute/case for me, but there was NEVER any resolution or follow-up. The total time I spent on calls and online chat was over 5 hours; such a waste of time. I eventually received refund on Jan 18th, which was 28 days after the return, rather than 7-10 days promised. They just refunded to my credit card, but no follow-up emails or apology on those disputes and complaints. I could have paid the entire balance and avoided interest charge, but I relied on Dyson's promise of refunding within 10 days. The interest charge was solely Dyson's fault of extremely late refund. I would like to be compensated for the interest charge, as well as an apology from Dyson for its poor customer service and late refund.

  

  Business Response

  Date: 03/04/2024

  Hello, 
  
  Thank you for contacting Dyson. We apologize for the delay and any inconvenience it may have caused. 
  
  We have reviewed the customer's account and see the customer was refunded in full on 01/17. We are unable to refund any additional monies that were not collected at the time the customer's order was placed. ********************** is unable to refund any additional monies for interest charges relating to the customer's credit card used upon order placement. 
  
  Thank you, 
  Dyson, ***

• Initial Complaint

  Date:02/21/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a hair straightener. Says it was in stock. Week went by no shipping date. Multiple calls and chats of excuses and nothing happening. Told them to cancel order. They said they would. But didn't. Chatted with service again. Claimed it was cancelled. Sent a fake confirmation letter saying it was canceled. Charged me the next day. And shipped. **************** is horrible and out right lies. I'll never buy a Dyson product again. Take your straightener back and give me my money back with no lies or delays! Order #**********

  

  Business Response

  Date: 03/05/2024

  Hello,

  Thank you for contacting Dyson. We are sorry for the frustration caused.

  As requested, a return has been set up under reference number **********. The customer has been emailed a prepaid shipping label. They can print the label, attach to the box the unit is in and drop off at any *** location. Once the unit is confirmed received into Dyson's warehouse the refund will process.

  Thank you,

  Dyson, Inc. 

• Initial Complaint

  Date:02/21/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had ordered a new Dyson V8 and waited patiently for it to arrive. I waited 4-5 days before I got notification it shipped and then it said it was delivered today however I have not received anything. I have a camera that runs 24/7 on my porch and have no had anyone attempt to delivery anything. My apartments office is where I have a mailbox and if a package was brought to it the secretary would get it and only release after signature. I checked with her and she also has not received anything for me. I reached out to support who said I need to contact *** and after I said it shouldnt be my responsibility to ensure they delivered what I ordered properly said they escalated it to the concern team who said Id hear back in 7-10 days. I requested to talk to a supervisor and they denied/ignored my request. At this point I just want a refund as I can get one in store locally for just a bit more but without all this hassle! This is absolutely ridiculous and no one should have to be treated as I have been by Dyson!

  

  Business Response

  Date: 03/05/2024

  Good Afternoon,
  
  Thank you for contacting Dyson. We apologize for the frustration.
  
  We have replaced the customer's order for the V8 and deeply apologize for the delay. Their new order number is 1649896982 and they can expect delivery for this new order in 5-7 business days. We have emailed an order confirmation to the customer, and will email tracking once it ships. The customer should know that this order will need to be signed for in order for it to be received/delivered.
  
  Thank you,
  Dyson,Inc.

  Customer Answer

  Date: 03/06/2024

   
  Complaint: 21328457
  
  I am rejecting this response because: I have explicitly stated in all my correspondences to Dyson I will not accept a replacement as theyve beyond damaged my opinion of them. They have scammed me once and I will not tread lightly of that and therefore have already done necessary actions to vocalize the issue to consumers and places such as here (BBB). I just want my money back as Ive had to get a vacuum since this happened as I cannot go a month without one! I will never purchase a Dyson again or even look at one for that matter! *** contacted them over 5 times everytime of which I stated once they fix their system issue I just wanted a refund but they all kept pushing a replacement just as the agent here did.
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 03/12/2024

  Hello,

  Thank you for your reply to Dyson.

  The customers replacement order was delivered on 3/8/2024 per tracking number 1Z58333F0316556343.  The unit would need to be returned before a refund can be considered. The customer can set up the return by contacting our **************** team. 

  Thank you,

  Dyson, Inc. 

  Customer Answer

  Date: 03/15/2024

   
  Complaint: 21328457
  
  I am rejecting this response because: I have not received any order from you all!! You all keep just playing games! I clearly have had it written in the notations on my Dyson account that I wanted a refund! I clearly stated here I was done with Dyson and wanted a refund! Its been over a month and still nothing from you all except broken promises and unfulfilled orders. I dont want anything but my money back and I will be sure that others are warned and educated of this. You all need to require signature or something because its quite ridiculous how this can even happen and your customer service is a joke.. feels like they was hired just to say you all provide support as they are untrained and very unknowledgeable! Just refund me the money Ive paid and we both go our own ways but if anyone asks my opinion on Dyson I will have a mouthful to tell them about why they shouldnt support Dyson.
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 03/19/2024

  Hello, 
  
  Thank you for contacting Dyson. I apologize for the delay and any inconvenience. 
  
  We have reviewed the customer's account and see the customer has opened a dispute on this transaction. We are not able to issue refunds while there is an active dispute. The customer will need to withdraw the dispute or wait for it to resolve. Once this is done our internal team will review the case and take further action if needed.
  
  Thank you, 
  Dyson, ***

  Customer Answer

  Date: 03/20/2024

   
  Complaint: 21328457
  
  I am rejecting this response because: Yes this is a dispute. Dyson said they was sending a replacement for the order whenever I didnt want that as per your all last message. I never got any notification or package after that message. I also stated prior to that message that I had in fact requested for a refund as you all were incompetent and totally unprofessional with my original purchase and I would no longer peruse any product barring the name Dyson. Either way still I got nothing in the mail nor refunded to me. In fact I believe had I not disputed then you all would still saying to wait 48 hours after my contact time as prior to this report nothing had been done as many managers was suppose to open a claim to begin the process. I dont see how this is allowed or why you all are dragging your feet in assisting customers as this does break some policies and laws likewise.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:02/21/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  spoke to a customer service rep via chat who I thought was helping me with a replacement. He gave me bad information and told me the replacement would arrive in less than 7 days and that then he would send me a prepaid shipping label to send the broken item back. I never heard or got anything for almost seven days including tracking. I reached out again via chat. I got a different rep who said the first rep was wrong and I had to send back the old one first and then the new one would be shipped. That it was on hold until I sent the new one back. I never received a prepaid shipping label again so I called the customer service number and was told that as soon as I take the broken one to the return store that I can call back and they will immediately expedite my replacement hair dryer. I asked to speak to a supervisor but she said there wasnt one to speak to. I was shocked. She did send me the prepaid shipping label finally. I did what she said and I then contacted chat again and told them I did what I was told. They said when I would get a shipping confirmation within 24 hrs. They also told me not to contact them again. I waited for three days and heard nothing. I understandably am beyond upset! I called today and waited on hold to speak to a supervisor and they girl said her supervisor would not talk to me and she would call me back within 24 hrs. I heard the same thing from the girl before when she said there was no supervisor around and never heard anything back. They never call back. I was furious and demanded to speak to the supervisor. After almost 40 minutes on hold she said no! This customer service is horrible! They have my broken hairdryer. They have yet to send me the new one and customer service has told me four different things and I have spent over six hours on calls/chats with different reps and nothing has been resolved. The lies, deception, falsification of company policy and facts and their inability to help make this company a fraud at best!

  

  Business Response

  Date: 03/05/2024

  Hello,

  Thank you for contacting Dyson. We are sorry for the frustration caused.

  In review of the customers account, their replacement unit was shipped on 2/22/2024, and per tracking number 1Z58333F0316267325 was delivered on 2/24/2024. If the customer needs additional assistance they are welcome to contact our Customer Service. 

  Thank you,

  Dyson, Inc. 

  

  Business Response

  Date: 03/05/2024

  Hello,

  Thank you for contacting Dyson. We are sorry for the frustration caused.

  In review of the customers account, their replacement unit was shipped on 2/22/2024, and per tracking number 1Z58333F0316267325 was delivered on 2/24/2024. If the customer needs additional assistance they are welcome to contact our Customer Service. 

  Thank you,

  Dyson, Inc.