Reviews

This profile includes reviews for Dyson, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Dyson, Inc. has 12 locations, listed below.

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  Dyson, Inc.

  1330 W Fulton St # 5th Floor Chicago, IL 60607-1137

  
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  Dyson Store

  8109 River Rd Petersburg Petersburg, VA 23803

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  Dyson Direct, Inc.

  7485 Dean Martin Dr STE 110 Las Vegas, NV 89139-5978

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  Dyson Service Center Creve Coeur

  12609 Olive Blvd Creve Coeur, MO 63141-6313

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  Dyson, Inc.

  1330 W Fulton St # 5 Chicago, IL 60607-1137

  

Review Details

• Review fromKristy M

  Date: 06/02/2025

  1 star
  Knowing they had a payment link problem from within the company they allowed it to continue and take peoples orders and money only to cancel the orders and keep all the money pending at the consumer banks. Completely unacceptable and unprofessional. Why weren't the customers notified of the payment link problem or WHY wasn't the link shut down? I have never ordered a dyson without a problem to date.

• Review fromShelley S

  Date: 05/31/2025

  1 star
  Absolutely no stars! I received a Dyson Airwand for my birthday a few years ago, it has already died! Called Dyson they said oh it's out of warranty you will need to buy a new wand.. but, guess what "out of stock stock" must be an ongoing issue! The lady I spoke to acted as if she didn't care that my $600 blowdryer didn't work anymore. It's now "your" issue not Dyson! I have a ConAir blowdryer that has lasted my whole married life. 32 years! I DO not recommend purchasing a Dyson Airwand or blowdryer, they don't respect you money!******* ***** *******, **

• Review fromTravis B

  Date: 05/19/2025

  1 star
  I have been a loyal Dyson owner for almost 15 years until now. I purchased my most expensive vacuum the Dyson gen5 outsize detect about a year ago and it has broke in the same spot 3 times now and every time I have called to warranty it they tell me the part is back ordered and really don't seem to care. This last time I called which was today the *** said well you are at your 12 month warranty period so this might not be covered! I have only had this brand new replacement for close to 6 months. I don't see how a $1,100 vacuum should keep breaking in the same spot and not last longer than even a year! My house is full of Dyson products with 2 blade-less fans , a Dyson air purifier and Dyson Humdinger and I will not be supporting this company any longer. Very poor customer service for something so expensive. I am not hard on my things and this is just such a disappointment ! I would not recommend!!!!!!!!

• Review fromDan K

  Date: 05/16/2025

  1 star
  I purchased a vacuum back in Dec 2022 and It broke. I went to there website and It said I still had 30 Months of warranty. I contacted Dyson and they told me that my vacuum was out of warranty. All he said was It must have been a mistake. The only mistake that was made was when I paid over $500 for a piece of junk. I will never buy another product from this company again.

• Review fromKristina M

  Date: 04/22/2025

  1 star
  Wow, the worst customer service ever! Put you on hold over and over and then dimly hang up. Was on call for TWO AND A HALF HOURS arguing over the WRONG item they sent me. Was told I would receive a mail label within 48 business hours - LIE! Back on hold for half hour, hung up on. Again on hold for another 1/2 hour. I used the time to file a bbb dispute and charge it back on my cc. RIDICULOUS!!!!

• Review fromMariemille C

  Date: 04/20/2025

  1 star
  If I could give less than one star, I would. I was gifted a Dyson Airwrap by my mom in ******, assuming it would be universally compatible in the **. When I opened the box here, I discovered it was 220V and not suitable for use in the ***I contacted Dyson customer service and was told that, with a receipt, I could exchange it for a refurbished US-compatible unit. I provided the requested information and was advised to bring the device to a ********************** store for further assistance.I went to the Dyson store on ******************* in ***, only to be told that the replacement program I was informed about had been discontinued back in 2022! This was completely misleading and reflects very poorly on Dysons customer service.I emailed ********************** again to explain the situation and have yet to receive any response. Very disappointing experience.

• Review fromRoss C

  Date: 04/18/2025

  1 star
  1 Star Extremely Disappointed with Product and Support I purchased a refurbished Dyson air freshener that was advertised as being in like new condition. What I received was clearly usedscratched, dented, and completely non-functional.I spent over an hour with Dysons overseas customer support trying to resolve the issue, but the product still doesnt work. When I asked about returning it, I was told its non-returnablesomething that was not clearly stated at the time of purchase.This was a $500 mistake. The product was misrepresented, the service was ineffective, and Dyson has offered no resolution. Very disappointing experience.

• Review fromPedro P

  Date: 04/07/2025

  1 star
  Dyson's customer service is ABSOLUTELY HORRIBLE! What a shame from such a brand. I received close to 10 emails from different agents, who copy-pasted the same stupid message, and EVERY SINGLE TIME stated wrong information about the purchase or got my name wrong. It is purely unacceptable. Clients have other things to do than wasting time with incompetent people who can barely understand English.They

• Review fromAnn R

  Date: 04/07/2025

  1 star
  Purchased Dyson Animal III after my Dyson for dogs died ! ??The Dyson Animal III is the worst vacuum Ive ever had. There is NO suction when using the ********** attachments. ?? Its useless My old Dyson for dogs was the best vacuum I have ever had & I wish I had it repaired ??Dont waste your money

• Review fromAudry O

  Date: 04/05/2025

  1 star
  I have purchased several Dyson vacuums and heater fans, all of them have had warranty and recall issues. Dyson is very bad at everything along the way, the stall tactics and taking no responsibility for repeated order cancelations at one point trying to blame *** for canceling the shipment, the refusal of speaking to anyone higher up, the lies of being told their supervisor will call me within 24 hours, nobody knows why anything happened. *** purchased ****************** vacuums that lasted 40 years and more with no problems, Dyson will not fix their vacuums after so many years, they want you to throw it away and fill landfills and buy another Dyson. Im done being Dysons fool, buying a Dyson is not worth the headache and Dyson does not care about what they are doing to earth, filling landfills with perfectly good merchandise that could be easily fixed and Dyson refuses to fix their products. I hope consumers learn and understand what kind of company Dyson is and we all stop buying Dyson. Dyson only wants your money and does not stand behind their products.