Complaints

This profile includes complaints for Dyson, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Dyson, Inc. has 12 locations, listed below.

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  Dyson, Inc.

  1330 W Fulton St # 5th Floor Chicago, IL 60607-1137

  
• 

  Dyson Store

  8109 River Rd Petersburg Petersburg, VA 23803

• 

  Dyson, Inc.

  106858 Hazelhurst Dr. Unit 16103 Houston, TX 77043

• 

  Dyson, Inc.

  PO Box 129 Carlyle, IL 62231

• 

  Dyson

  150 Allendale Rd Ste 11220 Suite 11220 King of Prussia, PA 19406-2926

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/05/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Never received hair dryer from order. Have called numerous times and exchanged several emails to resolve, with no resolution. Disputed charge with my credit card company in which Dyson is trying to now say it was delivered by *** without investigating. This company has good products, but they lack integrity and honestly. I will never buy from Dyson Direct ever again!

  

  Business Response

  Date: 02/19/2024

  Hello,
  

  Thank you for contacting Dyson. We are sorry for the frustration, and delay in receiving your order.

  The customers tracking for the order does show the order was delivered. We are outside of the time frame to file a *** claim due to the length of time, from when the delivery happened. We have reached out to our review team to review if there are options available.

  Thank you,

  Dyson, Inc. 

  
  

  Customer Answer

  Date: 02/19/2024

   
  Complaint: 21251499
  
  I am rejecting this response because:

  You didn't even look at the logs.  I still have not received the item due to it not being available at the warehouse and was never delivered.  See email attached.  I have called a dozen times and still have not received the item since placing the order in November 2023

  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 02/27/2024

  Hello,

  Thank you for reaching back out to Dyson. We are sorry for the continued frustration.

  In review of the order, we have confirmed the Dyson SuperSonic from order 1648596189 did not ship. The customer filed a dispute on the charge. ********************** is prevented from providing a refund or any assistance to the customer while there is an open investigation. The customer will need to contact their financial institution for information on the refund.

  Thank you,

  Dyson, Inc. 

  Customer Answer

  Date: 02/27/2024

   
  Complaint: 21251499
  
  I am rejecting this response because: Dyson should take responsibility and fix this issue.  I had to go through my credit card company for assistance after waiting 60 days. 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:02/05/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Dyson Slim Ball Animal vacuum on January 17th 2023 for $249.99. It came with a Dyson Official 5 year warranty. About 4 months ago, the vacuum began to smoke. I called Dyson and their conclusion was it needed to be sent to a repair facility. Since then, they have no idea where my vacuum is or what happened to it. They arranged the shipping from an *** facility in *****, ******** which included them covering the cost of shipment to the repair facility and then (approximate time of seven days to repair and return to me according to the representative over the phone) back to me. The *** # I have for the order is *** **********h. I have been in communication with them via email and have kept the emails. Still to this date I do not have my vacuum or a replacement.

• Initial Complaint

  Date:02/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm attaching a PDF of my email to Dyson and an issue with a product that I bought a while ago, but I'm having trouble with it. I want Dyson to fix the machine. This means they must pay for shipping of the machine from my house to their address for repair or send me a new machine.My only recourse besides BBB, is reaching out to customers on social media. They have a few sites.

  

  Business Response

  Date: 02/18/2024

  Hello:
  
  Thank you for contacting Dyson.
  
  We are sorry to hear of the difficulty our owner has experienced with their Dyson Purifier.  Furthermore, our sincerest apologies for any inconvenience the owner may have experienced in their contact with Dyson.
  
  Based on the issue the owner has described our owner should contact Dyson Support for further assistance.  The appropriate actions to assist (troubleshooting, repair, or replacement) cannot be performed or arranged through the Better Business Bureau platform.  Our sincerest apologies for any inconvenience.
  
  The owner should contact Dyson Support at ************ and we will be glad to assist with their concerns accordingly. 
  
  Thank you.
  
  Dyson, Inc. 

  Customer Answer

  Date: 02/19/2024

   
  Complaint: 21249075
  
  I am rejecting this response because: Support team was the issue. They would not arrange shipment of the Purifier to get it diagnosed and fixed. There is something wrong with Dyson's equipment not the filter. Because the error message on the machine was F, it meant it needed a filter. Two brand new ones were put in the unit and the error message is the same. Refund my money for the unit, replace it, or fix it. Provide shipping label and box for the unit to return. Otherwise, my next move is Federal ************************** with a complaint and proof.
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 02/27/2024

  Hello:
  
  Thank you for contacting Dyson.
  
  We are sorry to hear of the difficulty our owner has experienced with their Dyson Purifier.  
  
  We respect the owner's right to proceed they feel is necessary.  However, as previously noted, the owner should contact Dyson Support for assistance.
  
  The necessary action to assist the owner cannot be taken through this platform and therefore our owner should contact Dyson support at ************. 
  
  Our position regarding the above remains final, and our sincerest apologies for any inconvenience. 
  
  Thank you.
  
  Dyson, Inc. 

  Customer Answer

  Date: 02/27/2024

   
  Complaint: 21249075
  
  I am rejecting this response because: I already contacted Dyson support team. They didn't know what to do. I will pursue this with government agencies. I will also share my experience in ******** and Yelp.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:02/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I purchased a Dyson Airwrap Styler from the company online in December for my daughter's Christmas present. The purchase date was 12/3/2023 and the guaranteed delivery was set for 12/6/2023 to our temporary location in ******** ******. After not receiving the shipping confirmation, I followed up with the Dyson inquiring about the package. They told me the delivery date was delayed by a few weeks. Unfortunately we would no longer be at the delivery address to accept the shipment at that time, so I cancelled the shipment and asked for a refund. They processed this and told me it would take a few days. However 3-4 days after this, I received a shipping confirmation and the product was sent out. This has caused so many problems. Dyson told me I needed to follow up with the shipping company GLS to stop shipment since Dyson could not. I contacted GLS to return the product to sender. They did this right away. The product was returned to a warehouse in ********** **********, which was received by *** and signed for. I contacted Dyson **** times to follow up and every agent says they cannot locate the product. It is sitting in their warehouse. After several attempts, one manager located the product and assured me I would receive my refund within a week. Now it has been 3 weeks. I have reached back out two more times only to find each agent unable to find any information. They tell me they will contact me in a few days but nothing comes back to me. I receive an email with essentially the same script, Thank You For Reaching Out To Dyson. I See Your Issue Has Been Resolved. Thank You For Your Business. Then I need to start the process all over again.

  

  Business Response

  Date: 02/18/2024

  Hello:
  
  Thank you for contacting Dyson.
  
  We are sorry to hear of the delay on the owners refund.  Our sincerest apologies for any inconvenience. 
  
  After further review we have confirmed the owners purchase was returned and received at our warehouse.  In attempts to process the owners refund we were unable to do so as it appears the owner has filed a dispute with their financial institution.  Refunds cannot process while an active dispute exists. 
  
  Should the owner allow the dispute to remain open, and their financial institution approves the dispute, our owner will be refunded automatically.  Should the dispute be closed or not approved,the owner should reply to this message and we will proceed with a refund of the owners purchase.
  
  Thank you.
  
  Dyson, Inc. 

  Customer Answer

  Date: 02/21/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. I have withdrawn the dispute with my credit card so that Dyson may refund the total cost of purchase. This resolution is satisfactory to me as long as they follow through with the refund.
  
  Sincerely,
  
  ***************************

  Customer Answer

  Date: 03/04/2024

  I have not received the refund I was promised via Dyson's response. 

  They asked me to remove the dispute from our credit card so that Dyson could refund us. I have done this and have not received a refund. 

  I have contacted them and their customer service team cannot locate the order or claim, therefore they cannot help me. I feel completely defeated. I don't know where else to go. 

  Customer Answer

  Date: 03/04/2024

  I really need help here. The complaint listed was closed and marked resolved, as the company Dyson promised to refund me the money within my claim. 

  
  

  I have not received the refund I was promised via Dyson's response. 

  They asked me to remove the dispute from our credit card so that Dyson could refund us. I have done this and have not received a refund. 

  I have contacted them and their customer service team cannot locate the order or claim, therefore they cannot help me. I feel completely defeated. I don't know where else to go. 

   

  Kind regards, 

  ***************************

  ************

  

  Business Response

  Date: 03/13/2024

  Hello,

  Thank you for your reply to Dyson. We are sorry for the continued frustration.

  The customer would need to contact their financial institution for the refund. As the funds were provided at the completion of the dispute. 

  Thank you,

  Dyson, Inc. 

  Customer Answer

  Date: 03/13/2024

   
  Complaint: 21248567
  
  I am rejecting this response because:

  I spoke with an agent at the company yesterday. They told me that the refund was officially submitted yesterday and would take ***** business days to receive. They did not submit the refund prior to yesterday and I will not know if this in fact was refunded until ***** business days from now. Until then, I need to leave this dispute open. I cannot trust this companys customer service department, I need to protect myself. 
  I will close this dispute once I receive the refund. 
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 03/18/2024

  Hello, 
  
  Thank you for contacting Dyson. We apologize for the delay and any inconvenience it caused. 
  
  We have reviewed customer's account and show they reached out to Dyson Support for assistance and a credit note reference ********** was created for their original order ********** to trigger a refund. This refund will not process successfully due to the previous chargeback on the transaction. The customer will need to contact the payment institution associated with their purchase for their refund.
  
  Thank you, 
  Dyson, ***

  Customer Answer

  Date: 03/21/2024

   
  Complaint: 21248567
  
  I am rejecting this response because:

  
  I spoke with my credit card company. The dispute I made for this charge was closed 30 days ago. I did this as soon as I received the first response from Dyson regarding this claim with BBB. The credit card company did say that Dysons bank could have the funds in ***************, but would be available to use immediately since the dispute was closed. They need to contact their Bank if this is the case, and they will release the funds. 
  Dysons customer service team- please follow through with this. It has been nearly 4 months. Unacceptable. 
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:02/05/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good Morning,I purchased a Dyson Airwrap (Order number: **********) on December 5th. I requested a return and it took me calling and chatting multiple times for them to send me the return label, despite them telling me it would be sent at the end of each conversation I had. Upon receiving the return label and sending back my machine, it took a while to hear anything back and I'm now being told they are experiencing delays in processing my refund.

  

  Business Response

  Date: 02/18/2024

  Hello:
  
  Thank you for contacting Dyson.
  
  We are sorry to hear of the delay on the owners refund.  Our sincerest apologies for any inconvenience. 
  
  After further review we identified a system error which prevent automatic processing of the owners refund.  To resolve, we have processed a refund directly to the owners payment method.  The owner should allow up to **** business days for this refund to post.  We thank our owner for their continued patience.
  
  Thank you.
  
  Dyson, Inc. 

• Initial Complaint

  Date:02/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a new Dyson vacuum directly from their website on 12/8/23. The order stated it would ship within 3 days. After the 5th day, I called Dyson and they stated that the order was on backorder. I told them to cancel the order and switch to a different model for the same price. This second purchase went through on 12/11.23. The first order cancellation never happened so they ended up shipping me two vacuums. I was able to get with customer service to issue a return label, and I returned the original order the same day I received it via **** *** delivered the the vacuum to Dyson's facility on 12/18. Dyson is now claiming they cannot find return vacuum in their warehouse and will not refund my money. I will not be held hostage by a company with such poor reviews. I did my part and sent everything back. *** tracking number 1Z2Y55899097655860. The Dyson order # is #**********. We are almost at 2 months of little communication.

  

  Business Response

  Date: 02/18/2024

  Hello: 

  Thank you for contacting Dyson.

  We are sorry to hear of the owner's concerns.  Based on further review, we have not received return of the machine in question and therefore a refund cannot be issued at this time.  Our sincerest apologies for any inconvenience.  

  To better assist our owner we have submitted a request to our internal review team for further review.  We anticipate an updated status within 1-2 business days, and thank the owner for their continued patience. 

  Thank you. 

  Dyson, Inc.

  Customer Answer

  Date: 02/19/2024

   
  Complaint: 21247578
  
  I am rejecting this response because:

  I have a POD from *** delivering the return to the Dyson Warehouse. *** Ground Tracking #1Z2Y55899097655860. The return package was delivered on 12/18/2023 @ 1:46 PM at the dock. I need my refund as I fulfilled my promise to send back the machine that was wrongfully sent to me. I should not be at fault or held hostage for almost $400 because the Dyson warehouse in West *******, ** cannot find the return. I will not accept this answer and it will need to be re-reviewed. 
  
  Sincerely,
  
  *******************

  

  Business Response

  Date: 02/27/2024

  Hello: 

  Thank you for contacting Dyson. 

  After further review we have approved an exception to process a refund for our owner.  The refund request has been placed, and our owner should allow up to 7-10 business days for this refund to post back to their original payment method.  We thank our owner for their continued patience. 

  Thank you. 

  Dyson, Inc. 

   

• Initial Complaint

  Date:02/05/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I returned a dyson airwrap and it was received on 12/22/2023. I was told it would be **** business days for a refund. I waited weeks and still no refund. Chatted with someone and they said a refund was processed on 1/17/2024. Its now 2/5/2024 and still no refund. Absolutely ridiculous that I have to fight to get my money back for an item that was confirmed received. It was a lot of money and theres no excuse for not refunding me.

  

  Business Response

  Date: 02/18/2024

  Hello:
  
  Thank you for contacting Dyson.
  
  We are sorry to hear of the delay on the owners refund.  Our sincerest apologies for any inconvenience. 
  
  After further review we identified a system error which prevent automatic processing of the owners refund.  To resolve, we have processed a refund directly to the owners payment method.  The owner should allow up to **** business days for this refund to post.  We thank our owner for their continued patience.
  
  Thank you.
  
  Dyson, Inc. 

  Customer Answer

  Date: 02/19/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:02/04/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a purchase online from www.Dyson.com for the following merchandise:1 x Dyson V8Absolute for a total of $405.14 on 01/20/2024 Per Dyson's site the item was in stock and ready to ship. Their site has the following listed for shipping times: Scheduled delivery When ordering a machine that is in stock, you will be given options at checkout to select your delivery date. Eligibility varies by location of order, availability, and the shipping address zip code. Dyson will make every effort to process your order within the stated time frame. Orders for machines may have the option to choose an estimated first-available delivery date during checkout. Estimated delivery dates are not guaranteed.Paid expedited shipping In some areas, you can also choose faster delivery options for an additional fee to get your machine next day.In-stock orders received by 12:00 p.m. EST Monday-Friday will usually ship same day. Orders will usually ship the next business day if received after 1:00 p.m. EST, on Saturday or Sunday, or on public holidays. All spare parts and accessories will ship separately and be delivered between 5-7 business days. Any orders that dont include a machine will incur a $8.95 shipping and handling charge.I was allowed to choose a delivery date, and I chose 01/24/2024, but still per their shipping instructions, even if this date could not be met, the item still should have shipped out on Monday 01/22/2024, as it was in stock and the item was ordered on Saturday 01/20/2024. Today is 02/04/2024, and I still have not received anything from them. I have contacted them twice about it. I asked the first time and was told the item would be shipping out and I would receive an email. Did not happen. The 2nd request, on 02/02/2024, they said it has shipped but when asked about shipping details, they could not provide and said that a management team member would contact me. No answer. Per FTC rules, they need to supply an option to cancel and refund.

  

  Business Response

  Date: 02/18/2024

  Hello: 

  Thank you for contacting Dyson.

  We are sorry to hear of our owner's order issue.  Our sincerest apologies for any inconvenience.  

  As our owner's order shows successfully delivered, and our owner has filed a dispute against the transaction, we have submitted a request to our internal review team for further investigation to determine the appropriate resolution. 

  Please allow 1-2 business days for a status update.  We thank our owner for their continued patience. 

  Thank you. 

  Dyson, Inc. 

  Customer Answer

  Date: 02/19/2024

   
  Complaint: 21245438
  
  I am rejecting this response because:

  Dyson failed to provide any tracking or delivery information. They finally responded to my multiple requests via email on 2/14/24 @ 6:33pm PST and sent tracking information to say that my order was delivered on 1/23/24. I reached out to them on 3 separate occasions (after said item was delivered) but their own customer service team could not even provide me this information. I went to the package room of my apartment building on 2/14/24 (after receiving the tracking information) but there was no delivery there for me. The proof of delivery photo provided by their carrier does not show a clear image of the box or shipping label to determine if the photo they took is even my package. It has also taken a month to provide this information and in a building of over 800 residents, it is hard to determine what has happened to it. They failed to supply any of this tracking information up front (which they are required to per FTC online retail guidelines). I contacted them on 2/15/24 and spoke to a gentleman in their customer service who put in a claim about it and also put in for e refund based on their error. I am currently waiting on the refund to process.

  
  
  Sincerely,
  
  *******************************

  

  Business Response

  Date: 02/27/2024

  Hello: 

  Thank you for contacting Dyson.

  Our sincerest apologies for any inconvenience this may have caused our owner. 

  After further review we have submitted a claim to the courier, GLS, for further investigation of the reported delivery.  Based on GLS process this may take up to 14 business days to complete.  Pending completion of this investigation we will provide our final determination via this platform once available. 

  We thank our owner for their continued patience. 

  Thank you. 

  Dyson, Inc. 

• Initial Complaint

  Date:02/04/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  11/23/2023 - I received the Dyson V15 Detect Complete Cordless Vacuum Cleaner + Dok , Blue model as an early Christmas present. A couple days later I contacted Dyson regarding the attachments to my Dyson V15 Detect Complete Cordless Vacuum Cleaner + Dok , Blue model were not working. The only attachment that worked was the carpet attachment. They had me send back my vacuum for replacement. After many emails indicating that I didn't want a substitute model, I received a different, cheaper model on 1/3/2024. I sent many emails after that indicating that I didn't want this cheaper model which sells for considerably less. I received a SV47 V15 Detect **/MX/CA/CO Yellow/Iron/Nickel. See at Amazon *********************************************************************************************** Amazon sells the model that I was given for $879.99. ********************************************************************************************

  

  Business Response

  Date: 02/18/2024

  Hello:

  Thank you for contacting Dyson.

  We are sorry to hear of the difficult our owner has experienced with their Dyson. To better assist we have reached out to the owner directly, via email,to address their concerns.

  Thank you.

  Dyson,Inc. 

  
  

  Customer Answer

  Date: 02/23/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Although I will not get an exact replacement, which is disappointing, I am satisfied with the replacement that I will get.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:02/04/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vacuum from the Dyson Company directly on Nov. 16, 2023 for $608.53. Attached is my credit card statement.I returned it to the company two weeks later exactly as directed by Dyson. I have contacted Dyson three times over the past three months because I have not received the refund on my credit card. The hold time on the phone is always over 45 minutes; sometimes longer. I have been told each time that they would process my refund. I have never heard back after making each lengthy phone call. I felt it necessary to contact BBB to get this matter addressed with Dyson. This delay is costing me interest I was not expecting to pay.Thank you for your consideration,*********************

  

  Business Response

  Date: 02/16/2024

  Hello, 
  
  Thank you for contacting Dyson. We apologize for the delay and any inconvenience it may have caused. 
  
  We have reviewed the customer's account and a refund has been processed in full for their order **********. The refund will process back to the customer's original form of payment. It can take up to 1-2 billing cycles for the refund to show on the customer's statement.
  
  Thank you, 
  Dyson, ***