Business ProfileforWalgreens

I am a cancer survivor. Unfortunately that disease left me permanently disabled resulting in chronic pain. I have been a customer of ********************** pharmacy for the better part of two decades. Ive never had a problem with getting medication from this establishment until I started having a pain medication filled regularly. When you call in to have pain medication refilled, the staff treats you like a criminal. They talk down to you as if you are beneath them and they regularly delay refilling the medication simply because its a controlled substance. Since I can have any of my other medication filled within an hour of me calling along with being treated with respect, it seems to me this behavior the staff has towards patients who are prescribed a pain medication is, by definition, discrimination.For a more specific example, I have been using the pharmacy at ****************************************************************** for the last three years. Initially I was able to pick up this pain medication at 9am with little to no rudeness from the staff which was above and beyond expectations. Then it got pushed out to 10am with a variety of excuses such as the safe doesnt open until then or the system we use to process controlled substances isnt accessible until after 10am. Shortly thereafter, it again got pushed out this time to 11am and again a series of excuses as to why followed.Currently, this location is refusing to fill this pain medication until after 2pm based on instructions from ****** the pharmacy manager with the reasoning because its a controlled substance. I understand we dont live in a perfect world and people are going to be rude to others based on misconceptions they have towards certain groups but surely refusing to fill a medication until youre six hours into your workday isnt the standard Walgreens is striving to meet. I believe there maybe a training opportunity here.