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            Business ProfileLexie Hearing

            Hearing Assistive Devices
            BBB accredited business

            Contact Information

            1712 Sycamore Rd

            DeKalb, IL 60115-2037

            Visit Website
            (779) 212-7296

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            Customer Reviews

            3.39/5

            Average of 56 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            24 complaints closed in last 3 years

            17 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 12/30/2020

            Years in Business: 5

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Lexie Hearing® offers OTC hearing aids that are customized to each customer’s individual needs.

            Business Details

            Location of This Business
            1712 Sycamore Rd, DeKalb, IL 60115-2037
            BBB File Opened:
            10/27/2020
            Years in Business:
            5
            Business Started:
            8/2/2018
            Business Incorporated:
            8/2/2018
            Accredited Since:
            12/30/2020
            Type of Entity:
            Corporation
            Number of Employees:
            70
            Alternate Business Name
            • HearX Group
            Business Management
            • Mrs. Zeen Fourie, Marketing Lead
            • Ms. Seline van der Wat, COO
            Contact Information

            Principal

            • Mrs. Zeen Fourie, Marketing Lead
            Additional Contact Information

            Phone Numbers

            Read More Business Details and See Alerts

            Customer Complaints

            24 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            05/17/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            The arrangement was initially setup as a monthly payment. After agreeing to the original purchase I found out that they were charging me a large amount for an additional purchase that I was unaware of. I would like to pay the balance of my original purchase so they will stop forcing me to pay for their cleaning kit that they keep sending even after calling, emailing telling them to stop sending the additional separate product i never intended to purchase. Its a scam they sell you hearing aids at a fee thats agreeable then charge you for the cleaning kit that you are unaware of at the time of purchase.
            Read More
            Read 23 More Complaints

            Customer Reviews

            56 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Yvette F

            05/21/2024

            I have owned Lexie hearing aids since March of 2023. My right hearing aid stopped working. I contacted them on May 10 regarding this. I have received phone calls twice and a 3rd call today stating that they will check the hearing aids that he received. However I never sent them until today because he never provided me with an address. I am sending them back for evaluation. The person in customer service did not know he hadnt received them. This is horrible service and I am extremely disappointed by this service.

            Lexie Hearing Response

            05/30/2024

            Dear, ******,We apologize for any inconvenience you may have experienced with our customer support team. We've investigated your query and we're happy that our support team has assisted you in purchasing your new pair of Lexie B2 Plus self-fitting OTC hearing aids Powered by ****. Should you need any further assistance, please don't hesitate to contact our team.We wish you many more years of healthy hearing!
            Read 55 More Customer Reviews

            Local BBB

            BBB of Chicago & Northern Illinois

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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