Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/31/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have not received a response from Lexie Hearing Support Team, regarding excess payments.Please view the attached emails sent on March 7, 2025 and February 2, 2025September 1, 2023 I purchased Lexie B2 hearing aides on your website.The cost of the hearing aides $999.A down payment of $316 was made using my **************** CardThe remaining balance was $683.Monthly charges of $49 and $53.35 were charged to my **************** to the excess of $251.20I have requested that you stop billing my **************** and refund the excess fees of $251.20Lexie Hearing has not responded to my request and I have issued a Block Payment for additional payments.Please note I intend to contact the Better Business Bureau regarding this situation Thank You

  

  Business Response

  Date: 04/07/2025

  Dear **************** you for reaching out to us.

  We confirm that you purchased our hearing aids under a 24-month subscription plan, which commenced on September 1, 2023, and is currently active. To date, 19 installments have been successfully collected. For detailed information regarding the terms of your subscription, please refer to Section 16 of our Terms and Conditions.

  You can access the full document here: *******************************************. While we have found no error on our part in this matter, we are committed to ensuring your satisfaction.

  As an exception to our standard procedures, we have taken the following steps:
  Subscription Cancellation: Your subscription has been canceled, and no further payments will be charged to your **************** account.
  Account Balance Adjustment: We have written off the remaining balance on your account and addressed the excess fees totaling $266.75.

  Please note that this cancellation will discontinue the delivery of care kits and result in the forfeiture of access to protection plan benefits associated with your subscription.

  If you have any further questions or require assistance, please contact our Lexie support team at ************** or via email at ************************************************************.

  Customer Answer

  Date: 04/09/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  
  Please note Im attaching The Original Lexie receipt, I inadvertently signed up for the Subscription,

  but did not request the Protection or Care Kit Plans as Lexie indicated

  Thank You
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:03/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the Lexie B2 plus hearing aids to try in hope of saving thousands of dollars in Rx aids (needed Rx aids). I went through with their recommended coverages for warranty sake. I made the assumption I would be covered under Lexie 45 day worry free trial. Boy was I wrong! First, I sent an email to the support email they provided to cancel and return my aids. I received no response. I then start a chat conversation and more than 45 mins later I was told I needed call to cancel. I called and supposedly this was the beginning of my cancelation. I received the instructions to return and no return ship label. I sent everything back per their directions. Then I receive an email that I received a partial refund. I called back in and was transferred 2 different time. I was being charge money for services I did not receive. No only did not receive and 1 charge was for 4 days. The 2 people I spoke with where very unknowledgeable and were not considering the customer or their trial period. I am very disappointed, unsatisfied and would highly argue that the BBB gives them an A+ rating. Lexie is worried about money and not the customer experience. Will not recommend ever.

  

  Business Response

  Date: 03/17/2025

  Hi, ****,
  
  Thank you for writing to Lexie Hearing. Your hearing health and satisfaction are our top priority.
  We would also like to take this opportunity to apologize for any inconvenience that was caused by our customer support representatives, and if you did not feel that you got the support you needed. We did view your records, and we did refund you a total of $749.00 for your Lexie hearing aids, and also an additional $9.99 for the Lexie Club Membership that you tried to cancel but were unable to reach the support team. Please see the supporting documents attached. 
  We hope you find this resolution satisfactory.
  If you need any further assistance, please don't hesitate to give us a call.
  
  We wish you all the best in your hearing health journey.
  
  Yours in healthy hearing,
  Lexie Hearing
  

  Customer Answer

  Date: 03/18/2025

   
  Complaint: 23051759
  
  I am rejecting this response because:

  I feel this should never have gotten to this point. Thank you for the refund, but I will not be satisfied because we are here. Lexie Hearing says it takes pride in their customer support/service but all I have had is issues dealing with the business and customer services. ******************** and ******************** can mark this complete, but I am not and will not be satisfied. 
  
  Sincerely,
  
  **** *********

• Initial Complaint

  Date:02/25/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a pair of B2+ Lexie hearing aids that wouldn't connect to the phone app after an hour. I sent them back for repair and upon return, they still don't connect. They also tried to charge for the repair while they are still under warranty. With such poor service I will send them back with an even exchange when I get a pair that works. I feel that this is fair. Send me a new pair that works and I will return the pair that don't.

  

  Business Response

  Date: 03/04/2025

  Hi, ******,
  
  Thank you for reaching out to Lexie Hearing. Our customers and their satisfaction is at the core of what we strive for, and we know the importance that a functional hearing aid can contribute to one's life.
  
  After investigation, we would like to sincerely apologize for any inconvenience. Our team has reached out to you, and I am happy to inform you that your new pair of Lexie B2 Plus self-fitting OTC hearing aids Powered by Bose is on its way. Your order number is 112817. 
  
  We hope that you find this resolution satisfactory, and if you need any assistance with your Lexie hearing aids, please don't hesitate to contact us. 
  
  We wish you all the best in your hearing health journey. 
  
  Lexie Hearing team

  Customer Answer

  Date: 03/05/2025

   
  Complaint: 22987648
  
  I am rejecting this response because: I received the new pair, but, sadly, they are not working any better than my previous ones.  After an hour or so, they do not connect to the phone ****** phone says that they are paired and connected.  Turning them off and on will let them connect to the app for awhile.  Then the battery power will not show for one or the other.  It may connect to the app or it may not.  You then have to turn them off and on to get an app connection.  Repeating this is quite frustrating.   You should be able to connect to the app any time for changes to hearing stuations such as in loud restaurants, etc.  If this is what I have to do, I certainly would not recommend them to anyone to purchase them.
  
  Sincerely,
  
  ****** ****

  

  Business Response

  Date: 03/17/2025

  Hi, ******,

  We appreciate you taking the time to let us know more about the connectivity issues. We truly do apologize and will do anything in our power to rectify the situation and help you hear the life you love. 

  Our support team representative, *****, did reach out to you in order to assist you with your query and we were informed that you were satisfied with the outcome of this call.

   

  As always, our team are working on providing you with the best solutions in hearing healthcare. If you need any further assistance, please do not hesitate to reach out or contact our support team.

   

  Yours in healthy hearing,

   

  Lexie Hearing

  Customer Answer

  Date: 03/17/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  The manager stated that his research said the hearing aids were engineered to stop connecting to the app to save battery power.  This should be in their operating manual and the helpers you talk with for help should be informed.  My previous bose b1 hearing aids connected to the app any time I needed to.
  
  Sincerely,
  
  ****** ****

• Initial Complaint

  Date:12/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been using Bose/Lexi hearing aids for a number of years with the protection plan I have purchased the b2plus hearing aids Now they say I have a protection plan for the b2b model I have tried to discus this issue with them I keep getting the run around Last i spoke with the was today they put me on hold then disconnected me I will pay the ,discounted replacement and now they say I do not Have the B2plus they have had ok service but now they sent me a set of refurbished B2 and they are not working properly

  

  Business Response

  Date: 12/19/2024

  Dear ******* *******,

  I am writing to apologize for the frustration and inconvenience you have experienced with your protection plan and replacement hearing aids.I want to assure you that we are committed to resolving this issue. We are pleased to offer you a pair pf B2 Plus refurbished hearing aids, which will be provided to you at no additional cost.

  Our team has been trying to reach you to discuss the details of your replacement hearing aids.We would appreciate it if you could please respond to our calls or emails so we can finalize the arrangements and ensure that you receive your new hearing aids as soon as possible.

  Once again, we apologize for any inconvenience this misunderstanding may have caused. We value your business and appreciate your patience and understanding in this matter.

  Please do not hesitate to contact us if you have any further questions or concerns.

  Best regards,

  Lexie Hearing

• Initial Complaint

  Date:10/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought hearing aids on **** of lexie 2 for my elderly mother. i was told she needed RIC wires. I called and they said they would send them. they asked for proof of purchase and i sent it .they then told me because i bought it on **** they won't help me. they said i have to return it and buy it from someone else. The product had already been shipped to ****** which doesn't have OTC hearing aids. they refuse to help.

  

  Business Response

  Date: 11/05/2024

  Dear *******,
  
  Thank you for writing to Lexie Hearing. We completely understand the value of hearing aids and how they contribute to one's lifestyle. We are happy that your mother took the first step in her hearing health journey by purchasing hearing aids. Upon your message, we have reviewed this case. Unfortunately, Lexie Hearing is not in a position to help you with the request as you have purchased our Lexie hearing aids from a 3-rd party reseller and don't enjoy the same benefits as someone who bought a Lexie Hearing device from us. We would however still like to try and assist you with the *** wires for your mother, and therefore we can offer you up to 25% off your purchase. Please let us know if this would be satisfactory to your request.
  
  Yours in healthy hearing,
  
  Lexie Hearing

  Customer Answer

  Date: 11/05/2024

   
  Complaint: 22494158
  
  I am rejecting this response because: my mother wants to return them she doesn't have faith she will be looked after
  
  Sincerely,
  
  ******* ******

  

  Business Response

  Date: 11/06/2024

  Hi, *******,
  Thank you for your response. We honor your decision to want to return your mother's hearing aids.
  As you purchased from a 3-rd party re-seller called Techmasters, you'll need to return it to them, where you purchased your Lexie hearing aids. As you did not purchase from us we cannot assist you with a return or refund.

   

  Yours in healthy hearing, 

   

  Lexie Hearing

  
  

• Initial Complaint

  Date:10/02/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 19, 2023 I purchased what I was led to believe was a purchase of Lexie B2 Powered by Bose Self-Fitting OTC Hearing Aids on a payment plan. The down payment was $298. The price of the Hearing Aids was supposed to be, I believe, $799 (time has passed and their website is updated).Unbeknownst to me, I instead was signed up for a 24-Month subscription of $49/month. After what I believed to be was the time when I was paid-in-full, I discovered they were still charging me $49/month. I immediately reached out to recitify their mistake, but was told I had been subscribed to receive a cleaning kit every couple months. I told them I didn't want this and to cancel my subscription. A few more months passed and they were still charging me, because I as informed that I could not cancel. I emailed them again to complain. After a long back and forth, and initially being told that I could not cancel the subscription, I was FINALLY told that my subscription was to RENT the hearing aids for 24 months!!I can guarantee you that this is the first time I heard that I was on a subscription for the device itself and had not been paying for the device itself. At this point, they did offer to get sent the hearing aids back and cancel my subscription.HOWEVER - they refuse to refund my money. To date, I have given them $1425. At least $600 more than the cost of the device itself! Please help me get my money back. I am absolutely outraged, and feely completely wronged by this bait-and-switch.

  

  Business Response

  Date: 10/10/2024

  Dear, Kevin,
  
  Thank you for writing to Lexie Hearing. We truly apologize for any inconvenience you may have experienced as your hearing health and ultimate satisfaction are very important to us and therefore we've launched an investigation after receiving your complaint.
  
  From our records, we were notified that you purchased your subscription plan on the 19th of January, 2023 online. When you purchase a subscription plan you agree to our T&Cs and to pay $49.00 per month for 24 months (please see your proof of purchase and our T&Cs attached). Within these 24 months, our subscription plan also includes a protection plan and care kits that are sent every six months. In total, after 24 months the total payback amount would be $1 425.00. As per our records, you only contacted Lexie Hearing on the 24th of July, 2024, more than a year later, stating your problem, where our support team did advise you about the structure of our subscription plan.
  
  As we did our investigation, our team let us know that you did send in your hearing aids for the termination of your subscription plan. At Lexie Hearing, we believe that everyone should have the gift of hearing and therefore we are waiving your outstanding subscription payments and we will be sending your hearing aids back to you, free of charge without further payments as a token of appreciation for being part of our Lexie Hearing family.
  
  A support team member will contact you on Monday, 14th of October 2024 to arrange the return of your hearing aids and answer any questions you might have. The cancellation of your subscription is also attached for your use.
  
  Thank you for being a loyal customer to Lexie Hearing and we hope you find this settlement in order.
  
  As always, we are here to assist you in any matter and wish you many more years of healthy hearing!

  Customer Answer

  Date: 10/14/2024

   
  Complaint: 22372710
  
  I am rejecting this response because:

  I did not sign up for a subscription program, I believed I was signing up for a payment plan.

  When my initial complaint was made, your customer service rep did not inform me that the subscription was for the hearing aids themselves, in fact - no one at your company has expressly made that clear. When I finally put 2 and 2 together, and asked if this was the case - I sent a reply of a non-answer and a non-confirmation.

  What’s more, as an aside, I find the hearing aids to be of poor quality. They sit in the ear canal wrong and - most egregious - the are constantly leveling out and squeaking when the environment gets too loud.  
  

  I am returning the hearing aids and am asking for my money to be returned instead.

  Sincerely,
  
  Kevin Kane

  

  Business Response

  Date: 10/16/2024

  Hi, Kevin,

  Thank you for your response. We've issued your refund for all the funds that you have paid towards your subscription plan and you should be receiving the money shortly. Please see the proof of refund attached. 
  
  Thank you for your continuous support and we wish you all the best in your hearing health journey!

  Customer Answer

  Date: 10/16/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 22372710, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Kevin Kane

• Initial Complaint

  Date:09/21/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased my Lexie Bose hearing aids several months ago. They would not connect to my phone in order to program them, so I contacted the company. They took a few months to send me the return label, so I did not get them to them quickly. About two weeks later they were mailed back to me, no email, no other documents inside the package. And apparently nothing was done because they still didn't work properly. I complained again and received no reply. Then I notified them I was returning them. They were returned for a full refund in early August. I received an email that stated they received them and would get back to me regarding the refund. Since then, I have emailed three times asking for status and no one gets back to me. I cannot purchase new hearing aids with someone else until I get myiney back. So I'm still essentially deaf, waiting for my money. I thought Bose was a reputable company, but with Lexie actually handling things, it's been an awful experience. I just want all my money returned and to be done with the company.

  

  Business Response

  Date: 09/26/2024

  Hi, *****,
  
  Thanks for writing to Lexie Hearing. We truly apologize for any inconvenience you may have experienced with your Lexie hearing aids, as we understand the value of functional hearing aids in one's daily life. We sincerely apologize that your hearing aids did not work as expected and that our customer service team did not address the issue in a timely manner. This is not the level of service we strive to provide, and we're sorry for any frustration or inconvenience this has caused you.
  
  Since you are on a subscription plan, we can offer reimbursement for the payments youve made toward the hearing aids. The total amount comes to $343.00.
  If you are satisfied with this resolution, we will promptly issue a credit note and refund the amount to you. Please let us know if this works for you, and well proceed immediately.
  Thank you again for your understanding, and we hope this resolution will meet your expectations.
  
  If you require any assistance, please do not hesitate to reach out to our customer support team.
  
  Yours in healthy hearing, 

• Initial Complaint

  Date:07/31/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last September, 2023, I purchased a set of hearing aids. They have not worked correctly. The left one will not work at all. I have called, spoke to the Tech, called again, cleaned them, changed batteries, and done every other think including re-installing the app and the left one doesn't work. I called again. The last person I spoke with told me to contact Tech again. I told them I wanted a replacement, they said I needed the **************** I told them I would stop payment until I get a left hearing aid. Now, they want their money and for me to pay an addition $120 to get the left hearing aid. No. I have a credit score of 796. I pay my bills. I will not pay for a product that does not work and has not worked. I can only use the right hearing aid. My husband has a set. We purchased his first. He had to have them replaced because they stopped working. They give you the run around and don't have any customer service skills. I called the ****************** today (7/31/24) and tried to get help and told them I would pay the balance if I could get a new hearing aid and once again, I got no where. They don't care. This product is high priced junk. Like I said, I will pay if they send me a new set. The left one, that never and didn't work, was thrown in the trash - I was very upset with them at the time. Still, they want me to pay the balance and for a new wet. Really? Now they are turning me over to collections - I have never had that happen before. I need help with this situation - PLEASE.

  

  Business Response

  Date: 08/02/2024

  Hi, ****,
  
  Thanks for writing to Lexie Hearing. We truly apologize for any inconvenience you may have experienced with your Lexie hearing aids, as we understand what value a functional hearing aid contributes to one's daily life.
  
  Our customers are our top priority, and after receiving this complaint we launched a full investigation. Attached is an e-mail (sent on February, 1st 2024) from our technical support agents that was sent to your email address (same email address as provided in the complaint) asking you to please send in your hearing aids for an evaluation to assist with any issue you may experience. During this evaluation process, if we find that there is a manufacturer's fault, we can issue you a replacement pair under our warranty policy. 
  
  Unfortunately, this email was sent in February, and we did not receive any response until a few days ago (July, 31st, 2024). We would always encourage our customers to please send their ********************** aids in for evaluation so that we can provide them with the best Lexie hearing experience.
  
  Unfortunately, because you no longer have your left hearing aid (stated that it was thrown away), we cannot access the hearing aid or do an evaluation as we need the hearing aid itself. We would also need you to pay the outstanding five months of payments before we can do an evaluation.
  
  We wish we could do more to assist you but unfortunately in this matter, we need your hearing aids, and we also require you to make the necessary payments.
  
  If you require any assistance, please do not hesitate to reach out to our customer support team.
  
  We wish you all the best in your hearing health journey!

   

  Lexie Hearing Team

  Customer Answer

  Date: 08/02/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************

• Initial Complaint

  Date:07/02/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased Bose Lexie B2 hearing aids (otc) from Best Buy. The hearing aids worked fine using their app on my ******* Galaxy A13 cell phone until I received an email from Bose, telling me to update the app on my phone. At no time was I advised that the app would not be compatible with my phone. After the update, my hearing aids can no longer pair with my phone, which causes repeated warnings when I wear them. I have been in touch with their staff at least four times, with no resolution. Now they want me to send the hearing aids to them for evaluation. The email I received shows a list of charges for the evaluation. There is nothing wrong with the hearing aids; they worked fine until the updated app.

  

  Business Response

  Date: 07/09/2024

  Dear ***,
  
  Thank you for writing to Lexie Hearing. First, we want to apologize for any inconvenience caused, as we know the value that a functional hearing aid contributes to one's life and we always want our customers to hear the life they love.
  
  After discussing this with our team, we would really love to help you by presenting you with three options:
  1. Our Lexie engineers were informed about your query and they are more than willing to be in contact with you as they would love to walk you through the hearing aid update process as that is where they believe the issue is stemming from.
  2. Secondly, we are willing to pay in full for you to send in your hearing aids for evaluation and pay any costs to solve any issue picked up during the evaluation.
  3. Thirdly, if you desire, we will refund you in full for your Lexie B2 self-fitting OTC hearing aids Powered by ****.
  
  Once again, our sincerest apologies our goal is to help you get your hearing aids functional so that you can continue to hear life, uninterrupted.
  
  Yours in healthy hearing,
  
  Lexie Hearing Team

  Customer Answer

  Date: 07/10/2024

   
  Complaint: 21912369
  
  I am rejecting this response because: They have not contacted me directly. Although their response makes it seem like they want to help, it is notable that they have not provided any contact information. Being a person with hearing problems, it is not helpful to expect their customers to be able to understand their offshore customer service. I need a contact number for someone in the **, who is familiar with my complaint.
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 07/12/2024

  Hi, Joy,
  
  Thank you for your response. We sincerely desire to help you with your request and wanted to first get your permission for our Lexie engineer to call you to help you find a solution to the problem you are experiencing.
  
  We acknowledge that you need the help, and therefore our engineer will call you today, July 12, 2024, to help you with a possible fix for your hearing aids. As always, your hearing health is our top priority.

  Yours in healthy hearing,

  Lexie Hearing

• Initial Complaint

  Date:05/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The arrangement was initially setup as a monthly payment. After agreeing to the original purchase I found out that they were charging me a large amount for an additional purchase that I was unaware of. I would like to pay the balance of my original purchase so they will stop forcing me to pay for their cleaning kit that they keep sending even after calling, emailing telling them to stop sending the additional separate product i never intended to purchase. Its a scam they sell you hearing aids at a fee thats agreeable then charge you for the cleaning kit that you are unaware of at the time of purchase.

  

  Business Response

  Date: 05/22/2024

  Hi, ****,
  
  Thanks for writing to Lexie Hearing. We apologize for any misunderstanding or frustration that you may have experienced.
  
  Because you purchased your Lexie B2 self-fitting OTC hearing aids Powered by Bose on a subscription plan, you will automatically receive a free Care Kit every six months. We understand and accommodate the fact that you would like to pay the outstanding amount in full. Please see the invoice and payment link attached for you to pay the amount and settle your subscription plan.
  
  Should you require any additional information or have any questions, our support team is ready to assist. You can contact them at ************** or send an email to **********************************. 
  
  Yours in healthy hearing,
  
  Lexie Hearing