Complaints

This profile includes complaints for CompTIA's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  CompTIA

  3500 Lacey Rd # 100 Downers Grove, IL 60515-5439

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  CompTIA

  5601 Green Valley Dr STE 300 Bloomington, MN 55437-1099

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/15/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Description of the Problem:I was using the training services offered by CompTIA, which included study materials and exam vouchers for the A+ 1101 / 1102 certification. I received an email prompting me to change my account password. After I changed it, I lost access to all of my training materials and certification vouchers.Attempts to Resolve the Issue:I contacted CompTIA multiple times by phone and email regarding this issue. I was informed that it had been escalated to their support team, but I have not received any further communication or resolution in over a month. This delay has significantly disrupted my ability to study and prepare for my certification exams.

  Business Response

  Date: 04/25/2025

  Complaint ID: ********

  An investigation of your purchases found that you purchased a Live Online Training that included the CompTIA A+ 220-1101 and 220-1102 that included:

  CompTIA Integrated CertMaster Learn + Labs for A+ Core 1 and Core 2 (220-1101 and 220-1102) - Individual License
   
  Product: CertMaster Practice for A+ - Individual License

  Unfortunately, you never redeemed the courses, and they can no longer be redeemed because we no longer offer Live Online Training. Had you redeemed the course, you would still have access. Since the course was never redeemed, a refund has been requested.

  Customer Answer

  Date: 04/28/2025

   
  Complaint: 23209541
  
  I am rejecting this response because:
  What am I getting a refund for and I have proof I redeemed everything besides the test vouchers. I have emails from the professor and I had progress on both my lean and practice. 
  Sincerely,
  
  ******* *****

  Business Response

  Date: 04/29/2025

  Complaint ID: ********

  You are being refunded for the Live Online training. That course has ended, and we no longer provide live online training. Therefore, we are providing you a refund.

  Customer Answer

  Date: 04/29/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:04/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi!On December 25, 2023, I purchased a Security+ certification exam (SY0-601)from CompTIA for $392 (Order Number: 0069-8790-4668). My exam was scheduled for January 28, 2024, at 5:30 PM EST. Unfortunately, on the day of the exam, I became severely ill and was unable to take the test. I attempted to reschedule my exam online, but due to my illness, I mistakenly overlooked a required checkbox, which caused the system to not process my request.Because of this, my exam was marked as a no-show, and I lost my full payment.I immediately contacted CompTIA, explaining my illness and the unintentional error in rescheduling. I requested either a refund or a new exam appointment,but CompTIA refused to accommodate my situation. I had spent a year preparing for this certification and had no choice but to pay the full fee again to retake the Security+ exam. After repeatedly requesting assistance, CompTIA finally offered me a 50% discount on a future exam instead of a refund. To make use of this offer, I decided to take the Network+ certification exam, even originally planned to take. I also purchased $175 worth of study materials from ****** to prepare for the Network+ exam. Since I work full-time, I needed significant time to study. When I finally felt ready to schedule the Network+ exam, I discovered that the discount code had expired. When I contacted CompTIA,they refused to reinstate the discount; they mentioned that I needed to pay the full exam fee again. I had to pay for 3 separate exams; the Security+ exam; Missed due to illness and an overlooked checkbox while attempting to reschedule. The 2nd Security+ exam; Paid again after my refund request was denied. Network+ exam (full price); Initially intended to use the 50% discount, but due to the expired code, I had to pay the full amount; I did not want to forget the materials I had studied for a year. I am asking for help to get my $392 refund for the CompTIA Security + that I purchased first.Thank you for the help!

  Business Response

  Date: 04/08/2025

  Complaint ID: ********

  The voucher terms and conditions are clearly stated:

  Candidates must cancel/reschedule an in-person exam appointments at least one full business day (24 hours) before the appointment via the candidate website or the call center.
  For online exams, candidates can cancel/reschedule an appointment up until the time of the appointment.
  Failure to appear for your appointment will result in the forfeiture of your exam fee. We, however, make exceptions on a case-by-case basis.

  Even though you did not provide proof that you were ill, we gave you a 50% off coupon to purchase another exam voucher which you agreed to (see attachment). Unfortunately, you did not use the coupon before its expiration date, and we cannot provide you with another discount or a refund for missing the exam.

• Initial Complaint

  Date:03/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last year I took an exam for the Network+ certification and missed by probably one or two questions. While restudying this year under the new exam study tools and literature, I have discovered an endless number of errors, both in labs quizzes. While these have been reported, they have yet to be resolved. With this in mind, I am questioning CompTIA's ability to execute proper QA reviews of their tests and study material. I am asking that someone from CompTIA or have someone from their online proctoring vendor, **********, manually review my test to make sure that the exam was not incorrectly scored in any way. Seeing these many problems in their new iteration of the certification, leads me to believe that their new Network+ exam is not properly vetted and that the exam score received (regardless of a pass or fail status) could be incorrect. I am willing to provide any documentation requested and am willing to send exam testing information after the case is opened.

  Business Response

  Date: 03/10/2025

  Complaint ID: ********

  We did not receive a help support ticket from you regarding your claims. These types of issues should be reported ASAP. At any rate, we will review your claims to see if there is any validity to what you are claiming. Please allow 10 business days for your exam to be manually scored.
  

  Customer Answer

  Date: 03/10/2025

   
  Complaint: 23032069
  
  I am rejecting this response because:

  Simply rejecting to keep this case active. I appreciate that you are willing to review the exam. I also strongly urge you to review your new content platform CertMaster Perform, as there are a massive number of errors in there, which was actually the main point of the complaint. Just want to make sure the content we are supposed to be using to prep for a certification exam is up to par. Please note, if I forgot to in the original complaint, that I was also requesting that CompTIA review their current and active version (N10-009) for QA/QC misses in order to ensure that testers are receiving accurate scores. Appreciate the assistance. Also, the reason for this being requested now is that the quality of the studying material for this version made me question the validity of the test I took last year. I would've made sure to raise my concerns immediately when I have them and will make sure to keep that in mind when I take this version's test. Thanks again for listening to my concerns and reviewing all potential materials.

  
  Sincerely,
  
  ****** ******

  Business Response

  Date: 03/10/2025

  Complaint ID: ********

  CompTIA and industry Subject Matter Experts work closely with ****************** to establish defensible and auditable scoring criteria. CompTIA uses specialized technology and software to ensure every exam delivered via ******************* exam delivery platform is accurately scored 100% of the time. In addition, the performance of all CompTIA exams is routinely analyzed by professional psychometricians holding PhDs in their field. Finally, the outcomes of these analyses are routinely reviewed and audited by **** auditors.

  There is usually a charge to have exams manually scored. However, as a courtesy, we are manually scoring your exam to ensure there was no issue with your exam score which more than likely there wasn't.

  Also, are you referring to the content in the training or the content on the actual exam?

  Business Response

  Date: 03/10/2025

  Complaint ID: ********

  CompTIA and industry Subject Matter Experts work closely with ****************** to establish defensible and auditable scoring criteria. CompTIA uses specialized technology and software to ensure every exam delivered via ******************* exam delivery platform is accurately scored 100% of the time. In addition, the performance of all CompTIA exams is routinely analyzed by professional psychometricians holding PhDs in their field. Finally, the outcomes of these analyses are routinely reviewed and audited by **** auditors.

  There is usually a charge to have exams manually scored. However, as a courtesy, we are manually scoring your exam to ensure there was no issue with your exam score which more than likely there wasn't.

  Also, are you referring to the content in the training or the content on the actual exam?

  Customer Answer

  Date: 03/20/2025

   
  Complaint: 23032069
  
  I am rejecting this response because: Both.

  
  

  Please email me at **************************************************************************************************************************************************************************************** when you have completed the manual scoring process. Thank You!

  
  
  Sincerely,
  
  ****** ******

  Business Response

  Date: 03/26/2025

  We are still investigating. Will provide an update once our investigation concludes.

• Initial Complaint

  Date:02/07/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I never received the email that my certification was going to expire. I paid every year since 2012 but I am a disabled veteran since 2019 and have a traumatic brain injury. I went to get my certification from their website and it says expired. They wont let me pay the money and submit my ***. I need the certification for my job. I am going to lose it if they wont let me renew. I cannot retake the exam with my brain injury and this is going to make me homeless otherwise. They would not let me speak to a manager on the phone

  Business Response

  Date: 02/10/2025

  Complaint ID: ********

  Reuploading attachments. 

  Customer Answer

  Date: 02/10/2025

   
  Complaint: 22912438
  
  I am rejecting this response because: that is not an answer.  Most of your business is from the ***.  Im sure I can effectively use my congressional comrades to contact the president, **** **** and DOGE to remove the requirement for a certification that proves absolutely nothing. And the fact that you changed it to a continuing education to cash in on the amount of people who need it for work with the DoD is astronomical.  I have already been in co text with ***** ***** and his constituents and he advised they will move forward if I would like. However, Im not about bankruptcy for a company for something they can easily address.  
  
  Sincerely,
  
  ******* ******

  Business Response

  Date: 02/10/2025

  Complaint ID: ********

  Our decision stands. We cannot reinstate a certification that has been expired for more than 90 days.

  Customer Answer

  Date: 02/11/2025

   
  Complaint: 22912438
  
  I am rejecting this response because: You said you cannot restore a certification. What makes it that you cannot. Computer code?   Or is it you will not?   There is a difference.  Also exceptions can be made with anything.  Im 100% disabled veteran with a traumatic brain injury who could not access his email.  Would it not be wise to text your participants, send regular mail in addition to email.  So I would like a detailed explanation as to why you cannot or if you would prefer to be honest and say you will not just because and have no real rationale besides it is policy. Policies can be changed and you should be wanting to help your customers.  Without the customer you have no business 
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:02/04/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CompTIAs testing and certification policies seem unfair in several ways. Most of their certifications require passing just one exam, but the A+ certificationdespite being an entry-level credentialrequires two separate tests. If A+ is supposed to cover just the basics, why does it include questions from higher-level exams?On top of that, the renewal process feels like a money grab. After answering over *********************************************** the advertised study materialsyoure forced to renew every few years. And if your certification expires, youre stuck paying anywhere from $300 to $1,400 to retake the exams. For a non-profit organization, this approach seems like an underhanded way to keep people paying rather than fairly assessing their skills.

  Business Response

  Date: 02/06/2025

  Complaint ID: ********

  Thank you for sharing your feedback regarding CompTIAs testing and certification policies. We understand your concerns and appreciate the opportunity to provide some clarification.

  The CompTIA A+ certification is designed to validate a broad range of foundational IT skills, which is why it requires two exams. These exams ensure that candidates demonstrate comprehensive knowledge across multiple domains, including hardware, software, networking, and troubleshooting. While A+ is an entry-level certification, it is structured to prepare individuals for real-world IT roles, which often require a well-rounded skill set.

  Regarding the content of the exams, CompTIA continuously updates its certifications to align with current industry standards and job requirements. This may include introducing questions that reflect emerging technologies or practices, even at the foundational level. We ensure that all study materials are aligned with the exam objectives, and we encourage candidates to review the exam objectives thoroughly as part of their preparation.

  As for the renewal process, CompTIA certifications are designed to remain relevant in a rapidly evolving IT industry. The renewal process, including ******************** (**) options, helps certified professionals stay up to date with the latest technologies and practices. We also offer various renewal pathways, such as earning **Us, completing training, or passing a single renewal exam, to provide flexibility and minimize costs.

  We understand that certification and renewal costs can feel burdensome, but these fees support the development, maintenance, and delivery of high-quality certifications that are globally recognized and valued by employers. As a non-profit organization, CompTIA reinvests these funds into creating resources, advancing the IT workforce, and supporting the technology community. In addition, certified professionals are provided three years to complete the ** requirements, so there's plenty of time to renew before the certification expires to prevent having to pay the price to retake the exam.

  Customer Answer

  Date: 02/12/2025

   
  Complaint: 22900745
  
  I am rejecting this response because:

  ChatGPT
  
  
  
  You said:
  Help me make this make since: although I respect that most government officials want certifications. And this explanation still does not and so hard to test. I need it when it can be covered in one test. At best most Comptia A+ lands your job as a help desk technician. Purchasing a book and purchasing question answer book for A+ I still believe there should be the exact questions from the book ******* A+ after each section. It's not only testing the knowledge but it also ensures that assurance confidence when taking the test
  
  Reasoned for 6 seconds
  Here's a revised version that might better convey your thoughts:
  "While I understand that many government officials require certifications, I still find the current explanation unclear and difficult to test. I would prefer a format that allows all the material to be covered in one test. For many people, obtaining a CompTIA A+ certification is enough to land a job as a help desk technician. When purchasing both a study guide and its accompanying Q&A book for the A+ exam, I believe the exact questions from the guide should be included at the end of each section. This method would not only test your knowledge but also build your confidence when taking the exam."

  
  
  Sincerely,
  
  Tea C

  Business Response

  Date: 02/13/2025

  Complaint ID: ********

  We understand that you want the CompTIA A+ to consist of only one exam to pass and earn the certification. However, with the amount of information that those exams cover, a candidate will need to sit for three hours to complete the exam. The CompTIA A+ ******** covers mobile devices, networking **********************, hardware, virtualization and cloud computing which is a 90-minute exam and the CompTIA A+ 220-1102 covers operating systems, security, software and operational procedures which is a 90-minute exam.

  
  

• Initial Complaint

  Date:01/27/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased CompTIA IT Fundamentals + Training Year x1 for $349. This was described in a way that made you think you were going to get access to the training materials, practice exams and Labs. Once I purchased this I went to utilize the training materials and was funneled into another pay screen that said you now have to purchase a monthly Subscription for $89.99/month. This was deceptive and I simple just wanted a refund. The website states that if you are not satisfied with you purchase you can get a refund so long as you didn't log more than 2hrs of viewing time with the course materials. I was never even able to view anything because I didn't have access unless I paid them again for a monthly subscription. The website had a phone number you can call so I called and the First **** I spoke with gave me a broken email to request a refund. Called again once I learned the email she gave me didn't work and another lady told me how to request it properly. Did that, but it wasn't correct so I called and a third ****** *** ***** helped me get the email to the right department. The 4th ****** ***** ****** told me he couldn't find my order # so I provided it to him. I had to wait the entire weekend since they are closed on weekends to finally receive a response today stating they will not give me a refund.

  Business Response

  Date: 01/30/2025

  Complaint ID: ********

  You signed up for a subscription. It has been cancelled and refunded since you no longer want it.

• Initial Complaint

  Date:12/23/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally file a complaint against CompTIA regarding their policies and my experience with their services. Since February 2024, I have been charged around ***** that includes fees and taxes for products that I have not used due to extenuating and personal circumstances preventing me from taking the associated exams/material. Despite my repeated requests for a resolution, including a refund, extension, or pause on the product, CompTIA has refused to offer any assistance.Orders:1x *************** for A+ Core 2 on 14-Feb-2024 Order # ******* Price = $137.00 1x Security Pro order placed on 14-Feb-2024 Order # ******* Price = $249 1x The Official CompTIA Security+ Self-Paced Study Guide (SY0-701) eBook 1 xCompTIA Security+ (Exam SY0-701) Retake Voucher Price = $830.00 Vouchers NOT USED

  Business Response

  Date: 12/26/2024

  The products were purchased 10 months ago and cannot be refunded. I understand that you want a refund for the training you purchased 10 months ago and your inability to complete it by February 2025.
  
  According to the CompTIA Store Return Policy, non-voucher digital products can only be returned within 30 days of purchase if they have not yet been redeemed. You redeemed all the training you purchased 10 months ago. As your purchase was made 10 months ago, it falls outside of this refund period. This policy is in place to ensure the quality and integrity of our training programs and to maintain fairness to all our customers.
  
  We understand that unforeseen circumstances can affect your ability to complete the training within the expected timeframe. Therefore, we recommend taking advantage of the remaining time before the expiration date, to make the most out of your training.

  Customer Answer

  Date: 12/27/2024

   
  Complaint: 22725048
  
  I am rejecting this response because:
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:12/13/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CompTIA failed to honor their exam voucher service despite multiple documented attempts to schedule the exam. Timeline of events:- Tuesday 12/10/24 2:58 PM: Initial contact with CompTIA & ******* support to schedule exam (I have screenshots of this.)- Wednesday 12/11/24 & Thursday 12/12/24: Followed up with support, who confirmed record of previous conversation - Friday 12/13/24: Attempted to schedule exam for times between 10-6PM EST, encountered technical issues preventing voucher entry. When finally reached support by phone, was told all appointments were suddenly unavailable, despite numerous time slots showing as available during scheduling attempt.Despite clear documentation of persistent attempts to schedule the exam over three days, CompTIA is going to allow the voucher to expire and refused to reissue it. ***************** including supervisor escalation, declined to resolve the issue. I paid for an exam voucher service that I was not able to use buy CompTIA has no desire to honor my purchase amount. This is very poor faith business practices.  

  Business Response

  Date: 12/16/2024

  Complaint ID: #********

  Your voucher wasn't valid for the date you were trying to schedule your exam for which is why you were receiving an error. Per my response to you in the help support ticket you have open, you may use voucher CMCS2F640C65 that expires on December 24, 2024, to take the exam.

  Customer Answer

  Date: 12/16/2024

   
  Better Business Bureau:
  
  For the record, I checked my email and there was no response to my ticket. Also, as I clearly stated, I've been having an issue trying to schedule the exam for 3 days.
  

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:12/06/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please refer to the attached file for full details and evidence regarding my complaint about voucher issues. I appreciate your prompt attention to this matter.

  Business Response

  Date: 12/19/2024

  Complaint ID: ********

   

  Coupon Validity for Training Course:
  You mentioned that the coupons provided are valid for a training course. I have checked the coupons, but unfortunately, they do not work on any of the training products listed on your website. The coupons work. I provided you screenshots that show I had no issues with redeeming them. Please provide step-by-step screenshots leading to any error messages preventing you from redeeming the coupon.
  2. Coupon Restrictions for Exam Voucher Bundles:
  I understand that the coupons cannot be used to purchase a bundle that includes an exam voucher. However, I am focused on using these coupons for training courses, and they have not worked for any training items either. The coupons work. I provided you screenshots that show I had no issues with redeeming them. Please provide step-by-step screenshots leading to any error messages preventing you from redeeming the coupon.
  3. Screenshots of Valid Coupons:
  I appreciate you providing the screenshots showing the coupons' validity. Despite this, when I attempt to redeem these codes, they do not apply to any training courses available on the site. The coupons work. I provided you screenshots that show I had no issues with redeeming them. Please provide step-by-step screenshots leading to any error messages preventing you from redeeming the coupon.
  4. Redemption of Coupon for Exam Voucher:
  You mentioned that I used coupon SSVNOA5002207861142 to purchase an exam voucher. To clarify, I have never redeemed any of the training vouchers provided for exam vouchers. I have solely been attempting to use the coupons for training courses, and none of them have worked. I provided the information from the Store that confirmed you redeemed the coupon for an exam voucher. I included another attachment with this proof.

• Initial Complaint

  Date:11/22/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took the CompTIA CySA+ exam on 11/15 and passed it. This was on a Friday. ******* doesn't allows exams on the weekend so its impossible to take the exam on the weekend. 11/15 was the date my previous certs were set the expire which is why I took the exam to get them renewed. CompTIA claims I passed on 11/16 but that's impossible and its pretty fraudulent to state I passed on the 16th when my receipts prove I took the exam on the 15th. No where on comptias site does it say if you take the exam later in the day and pass that it will count as passed the next day. Essentially, CompTIA stating I passed the exam on the 16th means my other certifications wouldn't be renewed which is unjust. I did not pass the exam after the expiration. I tried to email customer service to correct the issue but they couldn't help but customer service really cant do much. They are just being told what to say and do to close the ticket. This is really an issue direct towards CompTIA. They cannot get around the fact that the test isn't offered on the weekend so they cannot claim I passed on the 16th. Also, this is an example, if I took the exam on 11/14 at 8pm, would they still say I passed on 11/15? And then what? You would still lie about the expiration?I also only received emails about my other certs no longer being valid on the 16th which means my certs were still valid on 11/15 and were able to be kept on my LinkedIn on the 11/15. The wording on the CompTIA site is vague and has no answer in regards to issues like mine. Its pretty much impossible to claim I passed on the 16th when the 16th is on a weekend and there was no way I could have taken the exam on the weekend. My other certs were still valid on 11/15, I passed the CySa+ on the 15th which should have renewed my other certs. This needs to be corrected.

  Business Response

  Date: 11/26/2024

  Complaint ID: ********

  ******* VUE ******* exams every day of the week. You took and passed the CompTIA CySA+ on November 15, 2024, but because of the time of day you took it and the time zone, it didn't upload to your CompTIA certification account until November 16, 2024. Since we were able to verify that you passed the exam on the 15th, we have renewed your certifications.

  Customer Answer

  Date: 11/27/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ********