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Business Profile

Restaurants

Cooper's Hawk

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Restaurants.

Complaints

This profile includes complaints for Cooper's Hawk's headquarters and its corporate-owned locations. To view all corporate locations, see

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Cooper's Hawk has 10 locations, listed below.

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    Customer Complaints Summary

    • 41 total complaints in the last 3 years.
    • 15 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/19/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have contacted the business by email, also have left 2 voicemail, and reached out by Instagram message, and have had zero response. I believe their customer service/membership services department is fraudulent. The first attempt to reach out was May 31st, now almost 3 weeks later I have not received a response. I want to cancel my membership and they have not contacted me. Poor customer service and I will not be authorizing them to illegally charge my credit card anymore.

    • Initial Complaint

      Date:06/01/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This business ****** **** Health took money out of my bank account I never contacted them I don't know who they are

    • Initial Complaint

      Date:05/28/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Stop billing my card monthly and return the charges for March,April and May

      Customer Answer

      Date: 05/28/2024

      The 1st dispute from March 28 has been resolved but they keep billing me

    • Initial Complaint

      Date:05/25/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      5/25/24 ***** 4/8/24 ***** Withdrawals from my bank account for something i did not authorize. Have made numerous attempts to call ************ but the calls do not go through. There is also no website or email address. I reported this to my bank but they say it appears I authorized the charges but i would not have authorized something that i do not even know what it is. Just want refunds and for them to stop withdrawals from my account

    • Initial Complaint

      Date:04/22/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Upon the health of my daughter(was member of their club) I notified ******************************* with proper death certificate in or for Coopers Hawk to issue a check along with the value of each bottle to be issued to ********************* estate. To. Date numerous call have not heard/ nor received a check. 6 weeks is unacceptable.

    • Initial Complaint

      Date:04/06/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 4/6/2024 I was charged $19.95 from Coopers Hawk Health LLC for something I have never been with before. They have charged my account before back in 2023. I have tried calling the number but it was busy. I want my money back and want them to stop charging me that I have never been with before!

    • Initial Complaint

      Date:03/20/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 3/20/2024 I walked into the *******, ******** Coopers Hawk. I see a beautiful pink bottle to spritz sangria on full display near the host stand. Along with some fun wine glasses. I go to purchase the bottle, and I am told I have to be a wine club member to purchase. I would understand if the bottle was behind the tasting counter, or behind the cash register, but it was not. It was several bottles (15 plus) on display for anyone to pick up and purchase. I was dumbstruck that they would have a display where you could pick up the bottle and walk it to the register but you could not purchase it. Ridiculous!

    • Initial Complaint

      Date:03/12/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I joined their wine club on 2/6 and have never been able to access my online account. I also want to verify that I was credited for my dinner on 2/6 and received the extra bottle promised if you sign up in February. I was successful to get though once bit was told to call back after 2/27. I have left several messages after calling in (no one answers) and online email but have never been able to get through again. No one ever calls back. I would appreciate that someone actually calls me back and resolves the issue.

    • Initial Complaint

      Date:03/01/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am being charged 1$ today and ***** to follow unless I cancel. No one picks up phone. I didnt apply for this membership and want if cancelled. Your help appreciated. 3.1.2024

    • Initial Complaint

      Date:03/01/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 2/27/2024 my Coopers Hawk membership renewed for $44.99 which includes the 2 bottles and 1 wine tasting per month. Before my membership renewed I had 4 bottles and 1 wine tasting, which rolled over from previous months. Once I checked my account I came to realize that my other bottles had disappeared. I should had a total of 6 bottles. Ive connected Coopers Hawk multiple times, but Ive yet to receive any communication back. I contacted Coopers Hawk on 2/27/2024 on 2/29/2024 and 3/1/2024.

    Cooper's Hawk is NOT a BBB Accredited Business.

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