Business ProfileforCollections Etc., Inc.

I made a purchase on June 21, 2024. Then right after the purchase, I started getting alerts of two payments. Transaction Date: June 21, 2024 Merchant: COLLECTIONS, ETC. Amount: $516.70 Then I was charged again-Transaction Date: June 21, 2024 Merchant: COLLECTIONS, ETC. Amount: $516.71 I called and *** (7:30 pm) confirmed the one charge and order number, then she hung up on me. Talked to two other people and *** (8:00 pm) confirmed the order and changed the account from hotmail to gmail. As of today, (four days later) there is no account for the gmail address or the confirmation order number. I HAVE TRIED ONE LAST TIME. Same items with a Discount coupon -Transaction Date: June 27, 2024 Merchant: COLLECTIONS, ETC.Amount: $440.22.Still nothing. I received a response stating "Please be advised an error occurred with PayPal during the processing of your order and no order was sent to Collections Etc. As this occurred with PayPal prior to the order reaching Collections Etc, we do not have the visibility to cancel or collect on the payment. The PayPal transaction will show a "pending" status indefinitely. To have this removed from your PayPal account; you will need to contact PayPal directly to change the status. " A week later i received an email stating that they could complete the order if I modified the items. No, thank you Collections, etc. **************** center was loud, rude and untruthful. This company can't get their payment straightened out on four chances. Then tells me to clean up their mistakes?  

Thank you for reaching out. We are pulling the phone calls that have occurred and have reviewed the email correspondence that has been sent back and forth. We apologize for how this situation was handled. We've reviewed our PayPal account and are unable to locate the transactions using your name, zip code or email address. Are you able to provide the transaction ID number given by PayPal so that we may research further? Thank you for your assistance in this matter.