Business Profile

Catalog Shopping

Collections Etc., Inc.

Complaints

This profile includes complaints for Collections Etc., Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

239 total complaints in the last 3 years.
76 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/21/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
It was today April 21st 2025. I was trying to order from them and they got my card on file when I didn't want them having my card on file. I'm not happy they didn't listen to my wishes.
Business Response
Date: 04/23/2025
Thank you for contacting Collections Etc. We appreciate your feedback and have forwarded your concerns to the appropriate department for review.

Thank you for choosing Collections Etc.
Initial Complaint
Date:04/18/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Return a product for refund. Amount is ***** please tax equals ******. Then add return fee of *****. They received it on 4/14/25 I was told that I would get a full refund with the return fee but haven't seen it on my card. Please find out when all of this will be back on my card. Thanks.
Business Response
Date: 04/21/2025
Referencing Order#: 26184104

Referencing Item#: 72664 WELLNESS ABSORBENT UNDERWEAR CASE PACK Unisex White X-Large

Thank you for contacting Collections Etc. We have determined the following regarding your return:

Processing, please allow ***** hours to receive refund.

We appreciate the opportunity to service your purchasing needs.

Thank you for choosing Collections Etc.
Customer Answer
Date: 04/23/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I didn't get the full amount but not worth going after the difference even the money I had to pay for shipping back their product. Just won't do business again.

Sincerely,

***** *****
Initial Complaint
Date:04/17/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order Date: April 10, 2025 They charged me twice. $106.14 which is what their site said the total was at the time of the order, and $106.15 three minutes later. I have called almost every day since the 10th and they have given me different stories. They said one of the charges would automatically be dropped as soon as the order was shipped, and the next day they said that the second charge would automatically fall of and the fund would be in my account on the 16th. Yesterday I was told to give it a couple more days, to which I said no because 4 different people told me it would be returned on the 16th, and they should have never charged me twice to begin with. Their answer when I say I was double charged, "no you weren't, it's a pending transaction." The order supposedly shipped on the 14th. When I first tried to track it, it said they were awaiting the package, the label was created. For the last three days it said there was no tracking info, and today it says that the package was lost. I don't believe they ever sent it out for delivery, and I want the package delivered. I want the money back for the pending charge but I DO NOT WANT A REFUND FOR THE ORDER ITSELF. I WANT THE ***** I ORDERED, EVEN IF IT MEANS THE HAVE TO SEND A NEW ORDER WITHOUT CHARGING ME FOR IT. i HONESTLY BELIEVE THEY DID NOT SHIP IT.
Business Response
Date: 04/18/2025
Referencing Order#: 26,261,811

Thank you for contacting Collections Etc. The transaction for $106.14 is an authorization, showing as "pending" or "in process". The authorization will be removed from your account once expired by your financial institution on 04/16/25 and will no longer appear on your account.

Shipped on 04/14/25
1LSCZRV00096935
Expected
04/18/25

We appreciate the opportunity to service your purchasing needs.

Thank you for choosing Collections Etc.
Initial Complaint
Date:03/17/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 3/16/25 I placed an order from email which stated Free Shipping on Everything. Before submitting order I noticed shipping charge and called Collections, *** before submitting and Collections lady said to submit and call back in an hour or so and they would give credit for shipping. When I called Collections, Etc back I was told they could not give credit because another credit was applied. Then talked with Manager and she said same. She said the other credit could not be removed , then apply shipping credit.I feel this is false advertising when email only states Free Shipping on Everything.
Business Response
Date: 03/18/2025
Referencing Order #: 26106389

Thank you for contacting Collections Etc. We welcome the opportunity to assist you in regards to promotional code inquiry and have provided additional information below:

Promotional codes cannot be changed once the order has been placed.

Only one promotional code can be used per order.

As a one time courtesy, we have created an adjustment on your order to reflect the free shipping. Your new order total is $61.33. We appreciate the opportunity to service your purchasing needs.

Thank you for choosing Collections Etc.
Initial Complaint
Date:03/06/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed Order Number ******** on 3/2/25, I received from ****** on 3/2/25 You placed a $64.98 USD order with Collections Etc. Today, 3/6 I receive a 2nd email from ******: Collections Etc. has made a change to your order. And now I am being charged $77.20. $12.22 more. What? No email from Collections but they can just increase the cost after I have paid?? no email from Collections?
Business Response
Date: 03/08/2025
Referencing Order#: 26,010,815

Thank you for contacting Collections Etc. We apologize for the confusion. ****** is a third party website that has limited connection to our operating system. This means, ****** only receives the current merchandise total prior to any promotional discounts. Our website fully connects to our operating system with the checkout button is pushed. This information is listed by ****** at the bottom of the screen after entering into ****** and states "The merchant has requested an authorization for this payment, and the final payment amount may change when the merchant completes the order." Our records indicate your order total is $77.20. This includes $64.98 in merchandise, $5.72 sales tax and $6.50 processing fee. We appreciate the opportunity to service your purchasing needs.

Thank you for choosing Collections Etc.
Customer Answer
Date: 03/10/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I will NEVER order from Collections again due to the way the billing happens.

Sincerely,

***** *****-*********
Initial Complaint
Date:02/20/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This company fraudulently was taking money from my credit card over an extended amount of time. I bought a cheap pair of boots and a pair of ear muffs from them years ago. They claim while i made my purchase I agreed in the fine print to be charged by them every month for a membership. I am very thorough when making purchases and do not recall ever agreeing to a membership. My credit card tried to dispute on my behalf and they are being non-responsive therefore I did not win the dispute with my credit card company. I do believe this merchant should be obligated to refund that money. I was never sent any catalogs or any emails in regards to this membership they claim I agreed to so I think they were trying to be sneaky about taking money from me over this length of time. I stopped using my credit cards a long time ago and unfortunately, did not realize they have been taking money from me this whole time. I was under the impression I was not using these cards and I had 0 knowledge of this membership. They only agreed to refund 4 statements at this time. Wrong on so many levels.
Business Response
Date: 02/22/2025
Thank you for contacting Collections Etc. regarding your *************** Membership. *************** is a separate company. We apologize, we are unable to assist you with your inquiry. Please contact a customer service representative at ************. We appreciate the opportunity to service your purchasing needs.

Thank you for choosing Collections Etc.
Initial Complaint
Date:02/11/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I use them for medical equipment that I really need, so even though last month I had an issue with them double charging me, and having to interact with the company to get my money refunded, I still did another transaction. I need these items for my health. I ordered on Sat, Feb 8th and was charged twice, first around $70 and again around $76. I was charged twice again, and when I called, the manager ******** & assistance manager *** were mean to me and wouldn&#**;t help me. They told me they were blocking my number and now I can&#**;t call them back.
Business Response
Date: 02/12/2025
Referencing Order#: 25,874,901

Thank you for contacting Collections Etc. The transaction for $74.14 and $76.48 is an authorization, showing as "pending" or "in process". The authorization will be removed from your account once expired by your financial institution and will no longer appear on your account. The order total will be billed for $51.49 only.

We appreciate the opportunity to service your purchasing needs.

Thank you for choosing Collections Etc.
Initial Complaint
Date:01/30/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
1. From the time I received ??? to when they received my order, they raised the sale price by $4.00.2. I returned merchandise that cost $29.99. Never received my refund. When I called about return they said will send me a return postage label, will cost $7.00 and never received the said label.3. I returned merchandise in my own box and my own postage costing me $8.70. This was out of my own pocket. 4. I want my $29.99 returned in full and no extra charges.
Business Response
Date: 01/31/2025
Thank you for contacting Collections Etc. We apologize; we are unable to locate your order using the information you provided. Please furnish the following information so that we may better serve you:

Customer number if available
Order number if available

We appreciate the opportunity to service your purchasing needs.

Thank you for choosing Collections Etc.
Initial Complaint
Date:01/27/2025
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Made an order on Jan 2 2025 for $89.93 and they delivered to my old address. I put in a change of address over a year ago and it's on the magazine. I called it in too. Now they say no records of it but the call before said they delivered it. Confused. I just want my funds back or my items delivered to the correct address.
Business Response
Date: 01/29/2025
Referencing Order#: 25,336,372

Thank you for contacting Collections Etc. We apologize that the product was not received. We have created a refund for this item which should process within 3 to 5 business days. We appreciate the opportunity to service your purchasing needs.

Thank you for choosing Collections Etc.
Customer Answer
Date: 01/29/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** *****
Customer Answer
Date: 02/28/2025

Complaint: 22864066

I am rejecting this response because: As of 6:15 am Ca time I have not received my refund. Please look into this . It's been over a month now.

Sincerely,

***** *****
Business Response
Date: 03/01/2025
Referencing Order#: 25,636,272

Thank you for contacting Collections Etc. We apologize that the product was not received. We have created a refund for this order which should process within 3 to 5 business days. We appreciate the opportunity to service your purchasing needs.

Thank you for choosing Collections Etc.

Customer Answer
Date: 03/04/2025

Complaint: 22864066

I am rejecting this response because: I don't understand. No date was given about my refund. Is that 3-5 days from today or is that an old response? This is taking way to long to get my refund!

Sincerely,

***** *****
Business Response
Date: 03/05/2025
Referencing Order#: 25,636,272

Thank you for contacting Collections Etc. A refund in the amount of $89.93 was processed on 03/04/25. This credit should appear on your next or following statement, depending on your credit card billing cycle. We appreciate the opportunity to service your purchasing needs.

Thank you for choosing Collections Etc

Customer Answer
Date: 03/06/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** *****
Initial Complaint
Date:01/07/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This company's "free shipping" claim is a bait-and-switch scam!! I wish I'd checked the BBB site and other seller reviews for Collections, Etc before placing an order, and am making this BBB complaint to forewarn others. I ordered an item for $16.99 and trusted the banners on the site that claimed FREE SHIPPING and approved the $16.99 charge to my ****** account. The confirmation email I received a couple of hours later from the seller showed brand new charges that weren't previously disclosed - a total of $14.49 extra!! They charged for shipping and also for "processing". Immediately upon receiving that email, I replied to it with a clear request to CANCEL the order, not fulfill it, not ship the item. They never responded to that request, but proceeded several days later with shipping the order and charging the extra unapproved fees. The website is deliberately deceiving and misleading. Avoid this seller unless you really want/need the items they offer and are OK with paying $15 extra.
Business Response
Date: 01/09/2025
Referencing Order#: 25,606,189

Thank you for contacting Collections Etc. We apologize for the confusion. ****** is a third party website that has limited connection to our operating system. This means, ****** only receives the current merchandise total prior to any promotional discounts. Our website fully connects to our operating system with the checkout button is pushed. This information is listed by ****** at the bottom of the screen after entering into ****** and states "The merchant has requested an authorization for this payment, and the final payment amount may change when the merchant completes the order." Our records indicate your order total is "$33.76". This includes "$16.99" in merchandise, "$7.99" shipping, "$2.28" sales tax and "$6.50" processing fee.

A refund of $7.99, or $8.57 with tax for shipping was created on 01/09/25. Please allow 3 - 5 business days to process. We appreciate the opportunity to service your purchasing needs.

Thank you for choosing Collections Etc.
Customer Answer
Date: 01/16/2025

Complaint: 22781070

I am rejecting this response because:
1) As of today, 1/16/2025, there is no credit transaction showing on my credit card, not even in "pending" status (as is usually the case the first day or two after a vendor posts a transaction). The seller indicated the refund was posted on 1/9 and to allow 3 to 5 business days; today is the 5th business day following 1/9. Based on their lack of integrity regarding transparency of costs, and this apparent untruthful promise of a partial refund, I have no confidence that they have or will issue the refund that was mentioned in their response to this complaint.
2) It's not just the shipping cost that was unexpected for the purchase in question - there was also the $6.50 "processing fee" which wasn't disclosed. For a satisfactory resolution, I expect a refund of both the shipping and the processing fees.

Sincerely,

****** ******
Business Response
Date: 01/17/2025
After further review we have determined that ****** is not allowing the refund to be processed due to an open dispute with the ****** transaction.
Customer Answer
Date: 01/17/2025

Complaint: 22781070

I am rejecting this response because:
Seller's statement is inaccurate. ****** has closed the dispute, apparently adequately convinced by the seller's explanation. See attached screenshot taken today.

Sincerely,

****** ******
Business Response
Date: 01/21/2025
Referencing Order#: 25,606,189

Thank you for contacting Collections Etc. A refund in the amount of $8.57 was processed through ****** on 1/21/2025. This credit should appear on your next or following statement, depending on your credit card billing cycle. No further action will be taken at this time. We appreciate the opportunity to service your purchasing needs.

Thank you for choosing Collections Etc

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Collections Etc., Inc. is BBB Accredited.