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Find a Location

North Shore Towing, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • North Shore Towing, Inc.

      2527 Oakton St Evanston, IL 60202-2759

    • North Shore Towing, Inc.

      600 Waukegan Road Northbrook, IL 60062-1258

    Business ProfileforNorth Shore Towing, Inc.

    Towing Company
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Products & Services

    This company offers towing and recycling.

    Business Details

    This is a multi-location business.

    Find a Location

    North Shore Towing, Inc. has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • North Shore Towing, Inc.

        2527 Oakton St Evanston, IL 60202-2759

      • North Shore Towing, Inc.

        600 Waukegan Road Northbrook, IL 60062-1258

      Location of This Business
      2527 Oakton St, Evanston, IL 60202-2759
      BBB File Opened:
      8/11/1988
      Years in Business:
      37
      Business Started:
      10/21/1986
      Business Started Locally:
      10/21/1986
      Type of Entity:
      Corporation
      Alternate Business Name
      • North Shore Towing
      • North Shore Recycling
      Business Management
      • Mr. Robert Cole, Owner
      Contact Information

      Principal

      • Mr. Robert Cole, Owner
      Additional Contact Information

      Fax Numbers

      • (847) 864-0980
        Primary Fax

      Phone Numbers

      Website Addresses

      Customer Complaints

      3 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      01/25/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Unanswered
      On Sunday, 1/21/24, around 4:00 PM I was involved in a hit and run traffic accident. North Shore Towing was called to the scene and I was told by the drivers that my vehicle could not be towed to Gerber Collision in Highland Park. They informed me that they had to take my vehicle to their lot and that they would drop my vehicle off the next day. Something about them having to pickup the hit and run vehicle which was subsequently recovered. Charge for the tow was $285. The following day when I was attempting to make arrangements to have the vehicle transferred, I was informed that there would be an ADDITIONAL charge to have the vehicle towed to Gerber Collision. I was never made aware that there would be a second towing charge. I am now faced with a $470 bill which I had to ******** to get my vehicle released in order to be salvaged (total loss) by a hit and run driver who had no insurance.

      Customer Reviews

      2 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      yassmine w

      1 star

      10/16/2023

      one employee that works overnight at the ******** location was extremely rude and hung up the phone on me ! just because a persons vehicle was towed does not justify poor customer service. adjust your attitude to serve customers properly!

      Local BBB

      BBB of Chicago & Northern Illinois

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