ComplaintsforHawk Chrysler Dodge Jeep Ram

• Initial Complaint

  06/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I recently sent out an email to Hawk cdj on May 30,2024 in regards to a TILA violation please view attachments ********** * ******** Also I reported to Hawk Cdj in regards to selling me a vehicle with no head rest for my backseats which is a driving hazard the sales manager **** offered gift cards to try * help with purchase of head rest for back seats which the gift cards wouldnt be enough to cover the price , also the vehicle had some sort of electrical problems and other issues as **** sent me out to get the vehicle inspected but refused to take vehicle back or make proper adjustments to make me a satisfied buyer I have been lost on how to handle this matter as I have been rudely disrespected by **** * other staff such as **** Who was my salesman during the sale all made statements as if **** was the highest I could go at the time to help me with my complaints I was unable to get the proper assistance needed which caused my entire life to change after a bad deal and poor management from Hawk Cdj my entire contract was completely off which has caused get measure of distress and also humiliation with not being able to get another vehicle I will seek the maximum amount for damages with going forward to the attorney generals office * to the public to help any one else who could be or is going through the same. Please reach out to resolve this matter as I also seek to rescind the contract.

  Business response

  06/06/2024

  Hawk CDJ has not violated any state for federal laws.  We have no documentation that any equipment was missing.   

  Customer response

  06/06/2024

  I am rejecting this response as

  Hawk CDJ failed to perform a proper investigation prior to response also Hawk cdj was emailed in regards of complaint & ignored my complaint as now i will forward with the ************************ & CFpB for further investigation.

  Business response

  06/18/2024

  We are happy to discuss the headrest issue.

  Customer response

  06/19/2024

  I will forward the information to the attorney general office as I reminded you in regards to a TILA violation you failed to investigate my concerns not only I would be forced to go public in regards to this matter due to the severity of this federal issue not only take all of this information & go public as I am almost for sure others has possibly or are facing the same as myself , after a deep investigation it shows Hawk CDJ has not forward my complaint to a more experienced person who able to view the violations that obviously shows in the contract Hawk CDJ seems to not take my complaint serious 

• Initial Complaint

  05/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I took my 2015 Chrysler 200 in for repair to Hawkcdj on 4/9/24 because it was misfiring the diagnostic revealed Actuator-Multiair and air bag issues. service advisor said it would cost $9,000 and the repairs were covered by the extended warranty. a week later problem still not fixed, they believe a tune-up should solve it which would be at my expense, I agree to have tune-up done. Three days go by and I don't hear from anyone, so I call to see if my car is ready. I'm told my service advisor is on vacation that a manager would call me back. Two days later I call again and speak to my service advisor and he informs me they had to run another diagnostic because something else was going on with the car and this time the code came back Engine Failure and that I would need a new engine at this point. He reached out to the warranty company to inform them of this new development and they denied the claim because the repair would exceed the value of the car. So i speak to the service manager thinking ******* will take responsibility for causing the engine failure he completely denies responsibility and said there's nothing they could do. I try to go up the ladder and speak to the General Manager he tells me he would look into it and get back to me. I never heard back from GM. After doing some research I learned this particular repair can often lead to engine failure, I'm sure hawkcdj also knows this and still won't take responsibility. Also, to add insult to injury a salesman from Hawkcdj reached out to me to offer me $500 for my car that i could put towards the purchase of one of their vehicles. *******, not nice people to do business with.

  Business response

  05/30/2024

  Our procedures for repairs is to follow with diagnostic codes that the vehicle records.    This process was supported by the fact the extended warranty company approved the very costly repair.  It is very unfortunately for all parties that the engine failure code appeared.   That said, it is our opinion that this failure had nothing to do with our repair or the quality of our workmanship.  How ever, we are do think that the tune up we requested did not solve the problem or cause the failure.  Therefore we are going to reimburse the tune up costs tot he customer.  

  Customer response

  05/30/2024

   
  Complaint: 21662055
  
  I am rejecting this response because: The engine failure code did not appear until after the repairs were made. It is the opinion of several ASE certified mechanics that the Actuator-Multiair repair is the likely cause of the engine failure. ****** willingness to reimburse $300 for a tune-up is nothing compared to the $9,000 it will cost to replace the engine on the car.
  
  Sincerely,
  
  ***********************

  Business response

  06/06/2024

  This complaint should be directed to the manufacturer of the vehicle.  Any flaws in design or repair instructions are solely the responsibility of Stellantis NV  

  Customer response

  06/07/2024

   
  Complaint: 21662055
  
  I am rejecting this response because: Contacting the manufacturer should have been your first call to explain what happened and to see what could have caused the engine failure, I never received any kind of explanation as to what happened, no one tried to contact me. Instead, the service team was evasive, I left several messages for the service manager, before finally reaching him and all he had to say was it was ****** was not at fault. How do you justify Hawk Chrysler Dodge Jeep accepting almost $9,000 from warranty company for repairs that made the car worse and useless. Very disappointing that this is the way you do business.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  01/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Hello, my names ********************************* I had my 2015 jeep grand Cherokee serviced at hawk Jeep Chrysler in *********** ********.Service included oil change and a inspection on 1/16/2024.vehicle was done and was advised my vehicle needed no further attention.I get home and notice my vehicle leaking oil I call the service department of hawk Jeep they advise to bring it back in to have it looked over once again.on 1/19/24 I send out my Jeep to be dropped off by my brother to ************* to be looked over again.And he was told by service rep they would look over the Jeep sometimes they forget to tighten up oil filters he said and had my brother sign a paper to look at the Jeep .Turns out per their own diagnostics my vehicle had a crack on the oil filter housing adapter.They gave an estimate of $1600 for repairs.which I declined and I spoke to a service rep named ***************************** that I would have my vehicle picked up .i send out my mother and brother for pick up.They arrived at the dealer to very rude customer service and are hit with a $190 diagnostics that was never agreed on.as originally it was thought it was a oil mistake error by their techs.so my mother and brother proceeded to ask for a service manager for an explanation.they send out a technician whom had no name tag and was extremely rude and discriminatory.He proceeded tell my brother we had u sign a diagnostics estimate what u dont read papers before u sign them I dont have time for this Im supposed to have been off an hour agothen proceeded to threat my mother and brother that h*** have the vehicle impounded if he didnt receive payment.We are foreigners my mother speaks English with an accent.my mother tells him call ******* the owner .which he mocks her accent saying whos *******.i spoke with him over the phone and told him he was being extremely rude to my family he proceeds to hang up my call then tells my brother ** discount the ticket down to $120 .paid ticket and left dealership service departm

  Business response

  02/16/2024

  Our diagnosis fee was absolutely agreed to and signed for by the person checking the vehicle in.  Our managers sat with the brother and mother and fully explained the process.  At no time was the Hawk staff rude or state that the vehicle would be impounded.  We 100% deny these allegations.     

• Initial Complaint

  12/26/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Came in to make sure my car was safe to go out of town. They did an inspection and said that my brakes were at 70% I took a 10 hour trip out of town came back and heard a noise. Bring the car back in to be checked they refused to check it, and then I had to call someone they finally checked it and said that the brakes were at 10% Less than 24 hours placing me and my family at harm because I thought the brakes were safe because I was told they were only at 70% instead they told me I needed filters changed and fluids. I paid ******************************************************* drive on the street. I called to complain. No one called me back until it was survey time and once they learned that I had already got my brakes fixed by another company said that there was nothing that they could do. I dont trust this company is doing repairs theyre just taking peoples money theres no way brakes can go from 70% to 10% And 24 hours

  Business response

  01/22/2024

  It seems that one of the two measurements is not correct, so was it the first measuring 70% or the second at 10%.  It would be our suggestion that we get an accurate measurement and this would be free to the customer and if replaced is needed the work would be discounted.  The work performed was necessary maintenance items and are unrelated to the brake pads.    

  Customer response

  01/24/2024

   
  Complaint: 21058015
  
  I am rejecting this response because: the correct brake number has been provided which was 10 which is inaccurate to what I was told also they refuse to do the work when problem was reported the work had already been repaired since it was highly urgent and should have never been ignored and I also do not trust that they do the work they claim if this was overlooked and they also tried to ignore writing papers work to state what was completed. 
  
  Sincerely,
  
  ******************

  Business response

  01/25/2024

  Thanks you for the feedback.  I will take this to our team and work on our processes.  

  Customer response

  01/26/2024

   
  Complaint: 21058015
  
  I am rejecting this response because: This is company has done nothing to resolve the issue  of negligence on their behalf  even with the proof provided they have not reached out and attempted to resolve the issues. I feel this is High risk safety and needs to be escalated to the ******** commerce to stand up for fraudulent work.
  
  Sincerely,
  
  ******************

• Initial Complaint

  11/10/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I had my car towed to the dealership about 3 weeks ago because my car was overheating. The dealership reported the coolant hose broke and that 3 other hoses surrounding that hose needed to be replaced...totaling $1200. I declined the services because the dealership reported it would cost $835 in labor to fix any 1 hose or all 4 hoses. I had to pay the dealership $200 for the diagnostic fee and had it towed to my home. A week later the service power steering message kept showing on the car and it wouldn't start so I called the warranty that reported they covered anything electrical and had it retowed to the dealership. The dealership reported I would have to pay an additional diagnostic fee so they could figure out why my vehicle wasn't running. The same day they called a said a fuse blew and the car was out of coolant but they wasn't sure if that would get the vehicle to restart so they needed to charge me an additional diagnostic fee to figure it out. I have never heard of being charged 2 diagnostic fees while my car was at the dealership. I was told the diagnostic fee was to figure out what was wrong with the vehicle, not to fix one problem at a time and charge me for each problem they possibly encounter trying to fix the vehicle. A week later and the dealership had only reached out to my warrant about the fuse being blown but not the starter- which the warranty reported is covered so today, 11/10 I asked to speak with the service manager because I have been without a car for 3 weeks. The manager was not accommodating or professional, he was trying to argue that the first diagnostic fee covers the fuse and now the technician needed to diagnose the car again to check the starter. I explained to **** that I never knew why my car wasn't starting, the Service Rep said it was due to a fuse and the car being without coolant and when they figured they were wrong why is it costing me? He nastily said he'll have the vehicle diagnosed and hung up in my face. Unbelievable!

  Business response

  12/11/2023

  Customer brought her 2018 Jeep Cherokee in October 19th for a coolant leak, the vehicle was inspected October 20th and heater core hoses were found cause of failure. Advisor contacted the customers 3rd party extended mechanical warranty and was informed hoses are excluded from coverage and customer was presented repairs; which the customer declined and had vehicle towed out with vehicle still leaking coolant. Customer then had vehicle towed into our location November 3rd for the vehicle not starting and a power steering message displayed. The vehicle was inspected the day it was towed into our location and found for the power steering message, the fuse block had to be replaced. We did inform the customer this was to fix the power steering concern, but it will not have to do with the vehicle not starting. The customer requested we just contact her extended warranty in regards to the power steering issue then. We contacted her extended warranty for coverage on the fuse block and it was denied, and was presented to the customer; which the customer approved replacing. The part arrived November 7th and we installed on November 8th, the power steering issue was fixed, but the vehicle is still not starting. This was presented to the customer again that we did fix the power steering issue, but the vehicle is still not starting. We requested again if the customer wanted to have us pin point this concern, she will need to authorize the inspection fee; which she then requested us to contact her extended warranty again and customer was told that until we can provide her extended warranty the failure for the starting issue, they will not approve anything. Customer declined going any further with the vehicle and picked up.
  
  ***customer was informed when we did get the vehicle back here, whoever did the coolant leak repair that was originally declined by her with us, there was a workmanship issue that was partial cause of her vehicle acting up couple of weeks later***

  Customer response

  12/27/2023

   
  Complaint: 20855290
  
  I am rejecting this response because:
  Reject Business Response - They're just reiterating what I said not what they did or how we can come to a mutual agreement. 
  

  
  

  Sincerely,
  
  ***************************

  Business response

  01/15/2024

  We have a diagnosis fee for all items being looked at.   If there are multiple issues being reviewed by our technicians, the diagnosis fee can and will be more than just the one hour standard diagnosis fee.   

• Initial Complaint

  08/15/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Took my 2017 Grand Cherokee jeep for repair in March of 2023. The issue was oil in my coolant system they said it was fixed. A few days later my engine starts smoking and I needed roadside assistance to tow my truck back to the dealer. They claimed it was the heater hose and multiple other things and claimed to have fixed the problem. I take back my truck June 29 2023 because of the same reason oil in my Coolant system. Now its been 2 months without my vehicle and they have been denying to send the warranty point of failure information. I have no rental or way to get around. This is unacceptable especially that Im still making monthly payments on my vehicle

  Business response

  08/31/2023

  To ****************,

  We understand the frustration.  Our investigation into this complaint has reveled that the motor to be replace has arrived at our facility as of 8/30/2023.  We are working to schedule the install as quickly as possible.  Please follow up with ******************************* about this repair.  

   

  Regards

• Initial Complaint

  07/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  (Today, 7/29/23). As a second time lessee I leased a 2023 Jeep Wrangler *****'s from Hawk Chrysler Dodge Jeep Ram in ***********, ** on 6/16/2023. Upon negotiation I verbally expressed that I could only afford a certain amount. At this time I negotiated a price of $685/month which was feasible for me due to my previous leasing experience. Although the exchange was welcoming, they failed to mentioned that I would be responsible for paying additional taxes and fees within my contract. Both the dealer and finance manager at that time expressed that my base pay per month is $685/per month, which is the negotiated price. Keep in mind that I was with both my parents(witness) during this exchange. Again, the agreement and understanding at this time includes a monthly payment of $685. Coincidentally, a month later I go to pay my car note and it reads approximately $750, approximately indicates that I rounded up to the nearest tenth. I contacted Chrysler Capital, the finance company, to get a better understanding of the increase. They informed me that I agreed to paying a 9% sales tax per month and it should've been discussed with the dealer at the time of the sale. In which is was not. I explained to them that I was not aware of the price increase as I knowingly could not afford it and would not have taken the car if that was the case. The sales tax is contingent upon my address which I have had problems with in the past. My ***************** which is geographically Chicago, ** and ************, **. I spoke to the dealership and Chrysler Capital on 6/24 and 6/27 both in person and telephonically and my options include returning the car to Chrysler Capital resulting in a repossession and hard impact on my credit or keeping a car that I knowing cannot afford while risking additional penalties on my credit due to past due payments. Hawk Chrysler Dodge Jeep Ram neglected to disclose pertinent information to a consumer for financial gain, lacking moral high ground and integrity.

  Business response

  08/08/2023

  Good Morning

   

  I reviewed the documents on which you signed in the finance office. the payment was agreed upon of $685.00 a month. The finance manager did confirm with you about where you address was located in ************ in cook county. The billing would come from Chrysler capital after the verify your address accurately. There was no financial gain by Hawk Chrysler.

   

   

   

  please close the Complaint 

  Customer response

  08/10/2023

   
  Complaint: 20390923
  
  I am rejecting this response because: the agreed amount that was discussed prior to purchasing the vehicle is not the amount I am being charged. You all failed to disclose that no matter where I live(address on the contract) I would be charged an additional amount a month on top of the negotiated price. Whether I reside in Elmwood Park or Chicago I would be charged a sales tax, that'll increase the total car note a month. I cannot afford the car at the price I am currently being charged, which is not the price I negotiated with Hawk Chrysler Jeep. Again, no matter where I live, according the Chrysler Capitol, I would be charged a sales tax in which you all failed to mention. How would you recommend this problem be rectified?
  
  Sincerely,
  
  Matayiah White

  Business response

  08/31/2023

  The price of the vehicle purchased has not changed.  Hawk has no governing jurisdiction on taxation.  

• Initial Complaint

  07/05/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I put down 10 thousand for a 2020 dodge charger. I had it for two months and then then engine went out. Also the car been in a car accident when i was told was not. I can tell by the two different paint colors on the car plus the service department at hawks dodge even said it was in a car accident. I need a another car or a refund i didn't even have my car a full 3 months and the engine went out plus i paid **************************************************** a car accident.

  Business response

  07/12/2023

  The customer picked up there car today from service.  there was no charge to the customer, all work was covered under warranty.

  Customer response

  07/12/2023

   
  Complaint: 20277530
  
  I am rejecting this response because: when i picked up my car for 1 my windshield wiper was missing while in they possession. 2 my car was shaking when i drove it i called to speak the supervisor but he was unavailable so i left my name and number. I tried to stay for a min but i had to pick up my son from summer camp. I called again and still no answer. I would like to continue with my claim.
  
  Sincerely,
  
  *************************

  Business response

  07/17/2023

  UPON LOOKING AT OUR SURVEILLANCE CAMERAS, ONE OF OUR SERVICE MANAGERS WAS OUT THERE THE WHOLE TIME  WHEN THE WINDSHEILD WIPER WAS BEING REPLACED. SO I'M A LITTLE CONFUSED ON YOUR STATEMENT WHEN YOU SAY THAT YOU WAITED FOR A SERVICE MANAGER.   WHEN YOU LEFT THE DEALERSHIP AND WENT LEFT ON ***********************. THE ACCELERATION OF YOUR *** DIDN'T SEEM LIKE IT WAS SHAKING OR HAVING ANY ISSUES. PLEASE LET US KNOW WE CAN LOOK AT THE *** IF IT HAS ANY ISSUES IN THE FUTURE

   

   

   

   

   

  PLEASE CLOSE THE COMPLAINT

  Customer response

  07/20/2023

   
  Complaint: 20277530
  
  I am rejecting this response because: when they brung my car out the windshield was broken. right than and there i told him to go get the manager and they need to fix it. You can see everything on surveillance like you said. I patiently waited. I even called while you guys while i was up there because the man than was fixing my windshield said you was with a customer. On the phone they said same thing. When i pulled of as you can see on surveillance the car was shaking.

  
  Sincerely,
  
  *************************

• Initial Complaint

  05/12/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  On 2/24/23 I purchased 2 vehicles in my company name at Hawk Chrysler Dodge Jeep Dealership. I put a $2000 down payment on a 2022 Dodge Charger & $2000 down payment on a 2023 Dodge Durango. I signed the installment agreement showing *** as the finance company. About a week later I received a decline letter from BOA, so I called and they said the loan/funding for the 2023 Dodge Durango was declined. So I tried to contact the salesman ************************* and the finance department and left messages and no one returned my calls. So about a week ago I started receiving emails from the finance managers at the Dealership asking for my tax returns and W2s. I am self employed so I couldn't provide W2s but provided 2021 tax returns as 2022 have not been filed yet due to an extension. So then the finance manager proceeded to ask me for tax returns regarding a company that I am no longer with which I advised him of. Then i was called & emailed by *************************** to come in and sign documents and I asked sign documents for what? & I proceeded to tell him that I was not financed for this 2023 vehicle and they let me leave off the lot with it. He then told me to bring the first car note to the dealership and I said what car note and he said the car note that you owe for April 2023. Now I received a full financial packet from Ally who I am financed with for the 2022 Dodge Charger, but nothing for the 2023 Dodge Durango. & when did the dealerships start accepting money for BOA once a deal has supposedly been closed. The bottom line is they dropped the ball at Hawk Chrysler Dodge Jeep and it seems as if they want to do bait and switch. I WILL NOT be signing any new paperwork for the Dodge Durango and they can have this car back or take $40k for the vehicle. I do not appreciate the unethical practices of this dealership. They have completely DROPPED THE **** ON THIS DEAL and now want me to sign some NEW PAPERWORK. As stated before they can have the truck back

  Business response

  05/22/2023

  This has been resolved

• Initial Complaint

  04/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 4/17/2023 I took my 2007 Chrysler ******* in for a recall leaving it at the dealership with no problems with my alarm system and locking and unlocking my door I picked my vehicle up on 4/19/2023 and my daughter opened my passenger door and I was wondering why my alarm didnt sound I walked back inside of Chrysler and asked why my alarm system isnt working and why my door wasnt locking I was told by the service person they dont know they didnt do nothing to my alarm system but its was working when I left one of the technician asked me to turn it off when I dropped my car off to be serviced I pushed my key fob to unlock my doors so he could get inside my vehicle then handed my keys to him and took a Lyft home then when I came to get my vehicle theres no alarm on my vehicle well its not working anymore and I was told go to a mechanic and ask them what happened why should I my vehicle was left at Chrysler in working condition and a alarm system working and doors that lock I have numerous witnesses that can attest that my vehicle alarm system was working and doors were locked now Chrysler want me to come out of pocket hundreds of dollars for something they did to my vehicle I didnt want to leave my vehicle there but they told me I had to because they were backed up but I had a appointment for my recall and still had to leave my car and now I have to pay the price for something Chrysler did! I want them to fix my lock and alarm system!!

  Business response

  04/27/2023

  Vehicle was in our service for a recall repair.  That recall for for a small spring related to the shifter ****.  Three of the four customer doors are and were operating with the remote.  At no time did ************** work on any of the vehicles wiring.   

  Customer response

  05/01/2023

   
  Complaint: 19968515
  
  I am rejecting this response because:
  My passenger door was working fine then when I picked it up it wasnt functioning properly with or without my remote and my alarm isnt working either. I sent my original complaint to the owner regarding my door and alarm I still have the email confirming this.
  Sincerely,
  
  ***********************

  Business response

  05/03/2023

  Original repair order was for a K16 recall. A simple repair for a spring in the gear shifter.  This operation had zero connection to any doors.  We did not touch the passenger door.

  Customer response

  05/04/2023

   
  Complaint: 19968515
  
  I am rejecting this response because:
  
  Sincerely, the business states they did nothing to my door but I was asked by a technician to turn off the alarm so he can enter the vehicle to put the orange tag inside but when I pick up my car the alarm isnt sounding when I open the door without turning it off! So I guess Chrysler has nothing to do with my alarm system either my door isnt locking anymore and my car alarm isnt working when I open doors on my car! Chrysler needs to own up to what they did my vehicle was functioning properly when I dropped it off and when I picked it up no alarm and door not locking this is something Chrysler is known for and the *** who I spoke with told **** to rectify this situation and **** sent ******************************* to do what he was supposed to now theyre trying to say they did nothing to my alarm or door ********************************* told me they put a piece on my lock when my daughter asked about it she said her tech was being nice and put the piece on my lock I didnt ask for her or the tech to bother my locks!
  
  ***********************

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