Business ProfileforStudybay

The business has made no effort to resolve an issue I have with their website. I tried to make a purchase of their product, and there was an error in the transaction, where the purchase duplicated or I was charged for something else I had not wanted and this was quickly undone to cancel the transaction half way. The order was cancelled but the money stayed on the website in an included account budget on the website of $85 available balance. I was not happy with my experience with this company and trying to get my money back from the available online balance but they want to charge me fees to get it back when it was done in error in the first place. They rejected my claim and denied the refund and have made no effort to respond to my emails regarding this to resolve between us so I said I would escalate to BBB. I have a charge as well for $91.15 on my credit card again for a purchase that was not intended and never received any refund or product for. They just willingly took the money with no regard or follow up. Its not even in their transaction history of my account but it is there on my bank card statement. I reached out to them on November 24th to their support team and followed up that email with another one on december 2nd. It is now december 6th with no response at all from them.