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Complaint Details
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Initial Complaint
06/07/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
In December of 2023 I ordered a one year gift subscription of Sports Illustrated $20.99. Recipient has one received two issues. The only way to contact DiscountMags is through their website. I've made multiple attempts to contact them but message never goes through and I get this popup: "Please be aware that we are currently experiencing high ticket volume. This is causing longer than expected delays. Contacting us more than once about the same issue may cause further delays. We promise well get back to you as soon as we can. We appreciate your patience."This is my order information:Account #: ********** First Issue: March 2024 Last Issue: February 202 I want a refund because I believe this company to be very false.
Business response
06/15/2024
We show Order Number: AA3329792 for ********************* for Sports Illustrated placed on 12/15/23. The customer can can reach us by calling **************. We are open Mon-Fri. You can also contact us via email. You would go to DiscountMags.com and go to the bottom of the page and click Contact Us. Then click on the reason why you are contacting us. Then you can send an email. Some customers have reported missed issues and what we do know is that Sports Illustrated is currently going through a transition. The Sports Illustrated and Sports Illustrated Kids titles are on hold due to a new publisher taking over. The Sports Illustrated website is also being updated. Account details below.
Account #: **********
First Issue: March 2024
Last Issue: February 2025If customer wants we are able to cancel this order and issue a pro rated refund. We have also contacted the customer directly at ******************.
Initial Complaint
05/07/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
A 4-year subscription to Popular Mechanics has only been running for about 1 year but this last issue I got a notice from Popular Mechanics saying my subscription has run out? Discountmags reference # KK8798434. Their resolution webpage is apparently non-functional with nothing happening after you press then submission button. They do not list a 800# on their webpageBusiness response
05/09/2024
Yes we show an order for Popular Mechanics, Order Number: KK8798434, from 3/15/23. This order is for a 4 year term. It appears the customer spoke with one of our agents on 5/07/24. For future reference our ph# is **************. We have sent a status request to the publisher's processing center asking them for the service dates and to confirm it's a 4 year term. It typically takes 5-15 business days for them to respond. We also know our agent sent an email to the customer asking for the account# on the mailing label so we can access the publisher's website to see what is reflected there. If for any reason the order didn't process properly and the term is shorter than 4 years we will issue a refund to the customer.Initial Complaint
04/27/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
On multiple occasions I have attempted to communicate with and stop emags.com from deducting $***** from my PayPal account on a regular basis. The request questions to stop emags.com are always phrased in a very ******* manner thus confusing the customer ... this emags.com went from a dime to ***** and I never wanteed this ...Business response
05/07/2024
We can't find any order under the name ***************************** or associated with email address: ****************** Customer is stating emags but we don't know what that is. We are DiscountMags and we can't find any order for this customer.Initial Complaint
03/25/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I ordered an annual subscription to Popular Mechanics on 11/27/23 11:35:58PST order number HU2924323.I have still not received any magazines. I have tried to contact them via their support page but appearently their "Send a Message" button looks like it has been disabled and have never received any response from DiscountMags.I want the annual subscription I paid for, or a full refund.Business response
03/28/2024
Yes we show an order for *************** for Popular Mechanics placed on 11/27/23, Order Number: HU2924323. Once we received this message we sent a status request to the processing center and were made aware this order was returned. That would be why nothing has been received. Since the order was returned we have canceled the order and have issued a full refund. We also supplied the customer a voucher for the inconvenience.Initial Complaint
03/25/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I ordered one year (9 issues) of Reader's Digest on 12/25/23 and have yet to receive a copy. I have been unable to contact the company via their website (contact form doesn't work at all). I contacted them via their ******** page and only got an automated response.Business response
03/28/2024
Yes we show an order for Reader's Digest, Order Number: LW9699284, placed on 12/25/23. This title is 9 issues per year and does not print as often as say 12 issues per year. The estimated delivery just passed, Estimated Delivery: Between 02/19/2024 and 03/18/2024. We sent a status request to the publisher's processing center asking when the subscription will start. It typically takes 5-15 business days for them to respond.Initial Complaint
03/13/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On October 17th 2023 i paid for a magazine subscription # VJ2488897 to be delived between 12/12/2023 and 01/09/2024. I have not recieved one copy yet. I have reached out to DiscountMags multiple times to get a response that says it takes 5 to 15 days to hear back from the publisher. I would like a refund.Business response
03/14/2024
We show customer placed her order for Quick Quilts in October 2023, Order Number: VJ2488897. The customer contacted us on 1/18/24 and we responded on 1/19/24 and then on 1/24/24 which was 5 days later we provided customer an update from the publisher's processing center and they said, Pub: We have reviewed our records, and it appears that your subscription will begin with the ****** issues which it has not been served yet. Your subscription will expire with the ****** issue.
Customer then contacted us again on 3/05/24 and we responded on 3/06/24. Then on 3/13/24 customer requested to cancel and on 3/13/24 we issued a full refund to customer.
Initial Complaint
02/27/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
On June 26, 2023, I placed order # ZZ4669926 for two magazines. As of today, February 27, 2024, I have not received one issue of either magazine. The Writer and Weight Watchers. I would like a full refund for both subscriptions. I will no longer do business with this site/company.Business response
02/28/2024
We do show an order for Weight Watchers for a 1 year term, Order Number: *******. This order is from 4/13/12. This order is ****************************************************** the future it would be best to let us know sooner about any missed issues. For The Writer we show an order was placed on 6/26/23 for a 1 year term, Order Number: ZZ4669926. We show this order going to *******************, ***********************************************************. *****. We don't show any prior communication from the customer about any problems or missing issues with this subscription. We don't know about a problem unless we are made aware. This order is 180 days past the date of purchase so technically it's non-refundable but we can make a one time exception and cancel the order and issue a full refund. We also sent an email directly to the customer at **************************.Initial Complaint
02/17/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I have had a magazine subscription for US Weekly for several years. My previous subscription ended in October, and I renewed in November, as I was not made aware my subscription was going to lapse in time to avoid missing some issues.It is now the middle of February and I STILL have not received an issue. I have emailed them, spoke with them on the phone, all to no resolution. If I would have known I would go this many weeks without an issue, I would have never used DiscountMags again for my subscription.I contacted them via email again today letting them know that if I dont start receiving issues before the end of the month, I want my order cancelled.Business response
02/24/2024
Customer placed the order on 11/26/23, Order Number: WY7929742, and the estimated delivery just passed, The Estimated Delivery was: Between 01/21/2024 and 02/18/2024. The typical delivery time frame is between 8-12 weeks. That is the current industry standard. Since the estimated delivery recently passed we have sent a status request to the publisher's processing center. If the customer is not happy with her purchase we can absolutely cancel the order and issue a full refund.Initial Complaint
02/09/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Did not request nor approve access for recurring payments from my account and would like to be refunded. Thank you!Business response
02/12/2024
We sent an email directly to the customer. The customer originally placed 2 orders in March 2023. One on 3/09/23, Order Number: HR9243234, for x Forbes, 1 x *** and one on 3/18/23, Order Number: TL7942233 for Good Housekeeping, 1 x Men's Health, 1 x Women's Health. Both these orders did have auto renewal on them.
We did send the customer emails about the renewals. Customers also have the capability to disable DiscountLock and cancel renewals before they process by logging into their account. Emails were sent in Oct, Nov and Dec. In the email sent to the customer we did supply example screenshots of the emails that were sent in Oct 2023, Nov 2023, Dec 2023. and Jan ****. We sent screenshots from emails sent on 10/30/23, 11/17/23, 12/01/23. Per the customer's request we have canceled all the auto renewals. There were a total of 4.
1/18/24, Order Number: QV9242987 canceled and refunded. $15.44
12/01/23, Order Number: JY3228273 canceled and refunded. $19.84
12/01/23, Order Number: QA7647638 canceled and refunded. $10.00
7/07/23, Order Number: WK4894986 canceled and refunded. $3.67Initial Complaint
02/03/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
Received an email from DiscountMags saying they were going to automatically renew a subscription to Consumers Reports at the end of this month. My subscription ends in June ****. I tried to contact them to let them know I do not want to renew the subscription but they did not have a phone number or email address to do this. They had a small online form to fill out and it mentioned due to high contact volume they hoped to get to it at the end of the month. I could not remove or change my credit card on my account page. I could not speak to a human being immediately to cancel my subscription now. Online it is stated customers could cancel their magazines at anytime. This I found to not be true. I want to cancel my subscription now and have my credit card removed from their database.Business response
02/12/2024
We show customer placed an order for Consumer Reports in May 2023, Order Number: EY3439328, for a 1 year term. We show customer wrote in on 2/03/24 and we responded to them via email at **************** on 2/06/24. We removed the auto renewal on the title. In the future the customer can also log into their account and disable the DiscountLock which is the auto renewal. This title will not renew in the future. After removing the auto renewal the customer then requested to cancel and that was done as well.Customer response
02/12/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************
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Get a QuoteCustomer Complaints Summary
64 total complaints in the last 3 years.
21 complaints closed in the last 12 months.