Business ProfileforVW Credit, Inc.

*************************** has been a long term lessor of VW cars/suvs she had VW leases for 9 consecutive years. When returnung her VW Tiguan lease with only 31k miles used of 45k miles allotted. We tried to schedule a date to inspect prior to turning in, but nothing was available due to covid. After turning we got a notice for a fee of $778.00 which was the $350 turn in fee and additional charge for 2 new tires. I disputed this because the tires still had an allotted amount of tread left. In early May, I spoke with a representative that agreed to lower the bill by 30% ($544.00), But, upon receiving the May invoice dated 5/21/2021 it was still $778.00. I called today 6/14 to make a payment but the representative would only accept the full amount and that it was reported to collections. Needless to say this has been a terrible experience that no long term customer should have to be put through.Recently after multiple attempts to get a written notice waiving the illegitimate tire tread charges, VW reported it on Patricias credit report as an unpaid collections. No lease payments were missed or late in over 9 years and this all But guarantees we will never spend a $ on a VW again unless this is rectified and removed from credit report. We will pay the standard turn fee but the tread wear charge. This has been going on for over 3 years.