Complaints
This profile includes complaints for Quill.com's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 67 total complaints in the last 3 years.
- 17 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/17/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Submitted herein is written documentation that I Lived at the quill ************************************************** and my time there was horrible they are not professional they don't follow Fair Housing Act Laws personal information pertaining to reoccurring tenants have been breeched they violated my constitutional rights made me feel disrespected and lied on harassed me banned me from certain areas in the building having to pay for amenities and not be allowed to come in the common areas was so unlawful and unconstitutional viciously try to attack me and then try to say I was the aggressive which was a lie people are so untrustworthy and this place and something needs to be done about it immediately and expediously from the bottom to the top I suffer with PTSD at this point and is under a physicians care since this mistreatment and harassment at this place
Business Response
Date: 05/20/2025
We have contacted the customer and advised that this complaint is not for our company. We sell office supplies and have no connection to the apartment complex with the same name.Initial Complaint
Date:05/14/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My company was approved for net 30 terms but my orders are constantly canceling without any explanations. I called quill they said everything was fine they don't know why the orders are canceling. This is very unprofessional to issue credit but not authorize the purchases.Business Response
Date: 05/16/2025
Quill respectfully disagrees with the allegations in the customers complaint. ********************** has identified certain concerns with the customers orders and has taken appropriate action to address those concerns. Quill has not acted arbitrarily or unprofessionally in this matter.Customer Answer
Date: 05/16/2025
Complaint: 23330077
I am rejecting this response because: I have reached out multiple times without any issues getting resolved.
Sincerely,
****** ******Business Response
Date: 05/20/2025
As previously noted, Quill has identified certain concerns with the customers orders and has taken appropriate action to address those concerns. The customer is seeking to place orders on credit under an alleged company account, but ********************** has not received sufficient validation to process such orders on credit under the alleged company account. If the customer would like to place orders with **********************, they may do so with upfront payment.Initial Complaint
Date:04/16/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We have been trying for over 30 days to have Quill's escalation department fix this and they are just incompetent at this point. We paid invoice ********, 2/17/25 with check #**** on 2/25/25. We were issued credit ******** on 3/4/25 for invoice ******** after we paid it. This would leave an open credit on the account of $20.15. We have paid all the invoices since then in full waiting for the credit to be available on the portal. Over 10 phone calls and emails later, the escalation and ************** still cannot get it correct. We even have an email stating their should be a credit on the account but it still is not available to use on the customer portal. We have 2 current invoices to be paid but won't do so until we have the credit available on the portal to apply. It seems the only way to get anything corrected is to contact the BBB.Business Response
Date: 04/29/2025
We contacted the customer to assure them that we identified and resolved the issue. Customer is satisfied.Customer Answer
Date: 04/29/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*** ******Initial Complaint
Date:04/10/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a document scanner from them. It was absolutely faulty, it scratched all my documents and photos when I ran them through the scanner. When I tried to return it, they said i only had 17 days return policy. That's not nearly enough time. I attempted to get any sort of credit or compensation and was denied on all fronts. We are talking about office equipment, you need to be able to provide support/replacements/returns etc . This is disgusting practiceBusiness Response
Date: 04/21/2025
We contacted the customer to assure them that we identified and resolved the issue. Customer is satisfied.Initial Complaint
Date:03/21/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed a small order of 2 sizes of paperclips. i received an email that the order would be delivered yesterday. Yesterday, I received notification that it was on the truck to be delivered that day. No delivery due to "ran out of time." Delivery was supposed to be today. I called today and told them it was not delivered. They said it would be delivered today and to contact them if not delivered. Not delivered today and of course, they do not answer the phone later in the day and seem not to answer emails. It is Friday, so who knows where the order is. I have not heard of ****** delivery either. How can an item be on a truck 2 days in a row and not delivered? Something does not seem right. I see a lot of other complaints about this company. I should have checked here before I ordered.Business Response
Date: 03/27/2025
We contacted the customer, identified and addressed the concerns expressed and resolved all issues. Customer is satisfied.Customer Answer
Date: 03/27/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The company went out of their way to take care of the issue, especially *****, and I will order from them in the future. Thank you.
Sincerely,
****** ****Initial Complaint
Date:03/21/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 3/14, i placed an order for coffee pods for *****. After 3 delivery attempts, I did not receive the order. On 3/21, I called customer service at 10am ET and was promised a new order and a credit for the original order. At 10:45am ET, Quill processed an additional ***** charge for the re-order. I spoke with them at 11am ET and was told the credit will be processed after the second delivery is made. Even if given a ***** credit to cancel out the 2nd charge, they still owe ***** for the original order not received and credit promised. At this time, I am out 2 * ***** = *****Business Response
Date: 03/24/2025
We contacted the customer, apologized for the credit card misinformation provided, confirmed the credit was applied back to the card, the replacement merchandise was delivered and the situation was resolved to the customer's satisfaction.Customer Answer
Date: 03/25/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** ***********Initial Complaint
Date:12/02/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I would like to file a complaint against Qull. Quill sends me emails every day stating that my account is past due. However, when I review the invoices they send me by email, they are not due until 12/20/2024. Today is 12/2024 and Quill is stating that the invoices due on 12/20/2024 are past due. Additionally, their online billing system page also shows that they are past due, even though the invoices clearly state the due date as 12/20/2024. I have attached screenshot. Once I pay these invoices, I am closing my quill account totally and do business with ** *****Business Response
Date: 12/10/2024
We contacted the customer, advised him of the one invoice from 10/2024 that was past the net 30 days, the other 2 invoices were current, not past 30 days, but listed on the reminder notice as open bills.Customer has paid the open invoices, the account has a zero balance.
Initial Complaint
Date:11/30/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ordered a chair for $264.17 on 07/17/2024, my bank authorized transaction, Quill processed order, item was delivered 07/23/2024. On 08/13/2024, Quill attempted to charge my card again, at which time it was declined. I called Quill and spoke with customer service. She told me that it showed my order was closed/completed, so the attempted charge and invoice must have been a computer glitch and error, and there was nothing additional to do. In September and October, I received additional email invoices, so I called and spoke with *****, who was very rude and insisted that my card was declined on 7/17 (which it was not!) and told me that Quill could not prove that my card was declined, but that I still owed. Because I was given conflicting information on the phone, I decided it was best to communicate via email. My emails contained all the dates and communication received and sent, and asking for a resolution of either why I was lied to/about, and to return the chair. No one responded to my emails until a month after I sent the first email. With that response, ***** told me that I had to provide my bank statements to resolve this issue, even though my requests had been ignored for months. I then received an email notice that my account was being sent to collections on 12/02/24, and I would be charged extra fees. I responded to ***** to have additional questions answered, and she never answered my questions and just told me I had to pay, so I asked her who could answer my questions, and she never responded. Quill has poor customer service and questionable business practices. Their customer service lied to me and ignored my resolution requests. When I logged into my account, on the main page, it showed that I do not have a balance, but then on another tab, it showed I have an invoice past due.Business Response
Date: 12/16/2024
We contacted our customer and apologized for the way we mishandled their past due balance. Customer is satisfied.Customer Answer
Date: 12/16/2024
Complaint: 22622202
I am rejecting this response because: I asked multiple times for an answer as to why I was originally told my account and order were complete and then why I was being sent to collections and if I could send the item back. No one responded until after the date that they said it would be sent to collections. I was lied to and then constantly sent invoices and received automated calls. After the date of collections threat, I received an email from someone with a Staples email (not Quill), apologizing for the inconvenience and confusion. This is not resolved.
Sincerely,
******** ******Business Response
Date: 12/24/2024
Unable to reach ******** at phone number ************ to apologize for the experience and reassure her that the past due payment she made 12/2 was applied 12/3, making her account balance $0. Instead of voicemail, email was sent that also included as a further apology, $50 QuillCASH was added to her account.Customer Answer
Date: 01/02/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******** ******Initial Complaint
Date:11/23/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ordered an Item online on 11/20.Item #******** @ $10.59 +$2.75 oversize item fee,ordered additional items to receive free ************ a mop instead somehow?Contacted them and they are crediting me for the price of the item and tax.Told me I could reorder,but I would be subject to additional "fees" almost doubling what I paid originally.I just want the item I ordered.I shouldn't be subject to their poor Quality Control on this matter.Business Response
Date: 12/04/2024
We contacted the customer to assure them that we identified and resolved the issue. Customer is satisfied.Initial Complaint
Date:11/12/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I been fighting with quill about this since April still cant get anyone to fix this problem, they promise to fix it and release my order but it hasnt happen. Today I spoke with 3 people just wasted my time the 3rd ****** ***** said she was going to fix the problem correct that old invoice that I dont owe and release my new order that didnt happen. She lie like everybody else. I expect the corporate office to call me and fix this problem because I could take my business elsewhere to another company, but I do expect you to take care of. It My account number ***************, two things you can do remove that invoice that was paid, that was cartridge that was delivered that wasnt any good I sent it back to you guys and then you guys send me a new one. This is what this is all about the ***** take care of it and release my new order. New order ********** this has really been a nightmare, and then the people that pick up are from other countries that dont speak English, and dont understand what Im saying. So if you want to do business with my company, ************************** release my order if not, just clear it up and Im gonna go take business elsewhere to another company. But I do Expect us to be taken care of. Also, I have 30 days all the time to pay my invoices off so I dont know what quill employees are talking about. They dont care about the customer. I could tell you that now. Please have someone from the *************** to call me. Thank you **** RoldanBusiness Response
Date: 11/19/2024
We contacted the customer to assure them that we identified and resolved the issue. Customer is satisfied
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