ComplaintsforFreedomRoads, LLC
Current Alerts For This Business
BBB files indicate that this business has a pattern of complaints concerning:
- Consumers allege vehicle repairs and add-ons are not being serviced correctly.
- Consumers allege the business is not holding up promises to correct damages done to consumer’s vehicles while being serviced.
- Consumers allege the business is selling defective merchandise.
- Consumers allege the business is not upholding warranties, paying out refunds and following insurance policy’s procedures for payouts when due.
- Consumers allege not being able to get a hold of customer service.
On 01/19/2023, the BBB submitted a written request to the company encouraging them to address the pattern of complaints. As of 2/06/2023, BBB has not received any response from FreedomRoads, LLC.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/24/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I sold Camping world of ******************* my camper. They agreed and purchased my 2022 Shasta 18BH for $16,000.00. The manager who purchased the camper informed me it would take 4-7 business days for me to receive the check for payment of the purchase. This sale was on July 2nd. It is now July 24th (3 weeks later). I have contacted their corporate number and this location multiple times leaving messages and filing complaints. I am unable to get in contact with anyone who has the authority or knowledge to resolve my issue. I keep getting told they are not in at the moment. I have been contacting them for several days multiple times and can not get a response as to where my money is.Business response
07/29/2024
July 29, 2024
RE: *************************/ BBB Case 22040074
Our Case 05061255
Camping World RV Sales, LLC (CWRV Sales) is in receipt of the above-referenced consumer complaint (the Complaint) recently filed with your office. We take all consumer issues very seriously and appreciate your office bringing this matter to our attention.
CWRV Sales confirms we have spoken with ************** who has confirmed receipt of his check. To that end, we now consider this matter closed.
Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the Complaint or statements made by *************************.
Respectfully,
CWRV SalesCustomer response
07/30/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
It could have been handled much better and in a more timely manner but overall they FINALLY got the issue resolved.
Sincerely,
*************************Initial Complaint
07/22/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
The vehicle (Rv) was purchased last year in July. Since then the Rv was vandalized near my property. The vehicle (Rv) was brought back to camping world in ********* CA for the insurance claim and some small issues with the Rv breakers were failing and ac unit was broken according to Tech. The Rv was taken back to them in December of 2023. As of today 7/20/24 my Rv has yet to be completed. Also my vehicle a ****** pathfinder has been in and out of the shop with them due to issues they are blaming on ******. I have asked for documentation to send to ****** with the vehicle yet no documents have been provided.Business response
07/24/2024
July 24, 2024
RE: ********************/ BBB Case 22018993
Our Case 05059209
Camping World RV Sales, LLC (CWRV Sales) is in receipt of the above-referenced consumer complaint (the Complaint) recently filed with your office. We take all consumer issues very seriously and appreciate your office bringing this matter to our attention.
CWRV Sales confirms communication with ******************.CWRVSales confirms ******************** has picked up his RV, and we have come to an amicable agreement. To that end, we consider this matter closed.
Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the Complaint or statements made by ********************.
Respectfully,
CWRV SalesInitial Complaint
07/18/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I bought a camper and have now discovered leakage all throughout the camper. It is leaking in the bedroom and in the kitchen and I was assured there were no leaks. I have spoken to customer service who says I have to pay for repairs but there&#**;s a warranty on the camper.Business response
07/23/2024
July 23, 2024
RE: *******************/ BBB Case 21909884
Our Case 05052716
Camping World RV Sales, LLC (CWRV Sales) is in receipt of the above-referenced consumer complaint (the Complaint) recently filed with your office. We take all consumer issues very seriously and appreciate your office bringing this matter to our attention.
CWRV Sales has spoken to this customer. Customer is scheduled to bring unit in for service on 7-23-24. To that end, we now consider this matter closed.
Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the Complaint or statements made by *******************.
Respectfully,
CWRV SalesInitial Complaint
07/15/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased a 2021 ******************** No boundaries 19.1 from Camping World ********* in January of 2024. I used my credit union to secure funding, as part of the loan agreement I had to have the title to the bank with in 90 days. At around the 90 day **** I still had not received the title and neither had the bank. I then contracted Camping world via phone and advised them of the situation. I waited about 2 weeks still nothing. So I contacted them again, waited and still nothing. I have now physically went to the store 3 time and called multiple times. It has been 7 months now and my bank still does not have the title, and this is keeping me from securing financing. At this time I either want my title or I want Camping world ********* to take back the trialer.Business response
07/24/2024
July 24, 2024
RE: ***********************/ BBB Case 21992525
Our Case 05047976
Camping World RV Sales, LLC (CWRV Sales) is in receipt of the above-referenced consumer complaint (the Complaint) recently filed with your office. We take all consumer issues very seriously and appreciate your office bringing this matter to our attention.
CWRV Sales has been in contact with ****************. CWRV Sales has provided **************** with an update on the status of his title paperwork. To that end, we consider this matter closed.
Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the Complaint or statements made by ***********************.
Respectfully,
CWRV SalesInitial Complaint
07/15/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On may 5/13/2024, my husband ****************** and I purchased a motorhome from there. We had a slim time frame to check this camper out. When inspecting it, I opened the fridge, all seemed to be working, and what sounded like the fire alarm needed batteries, was beeping. The employee there informed us that the battery needed to be changed, and that was a simple fix. And the speakers were cutting out in front. He informed us that just started happening. These were small things that could be fixed on our own.That was the least of the problems we had.on the way home in the motorhome, the refrigerator door flew off when we hit a bump, and upon further inspection camper world had glued the hinge and refrigerator door. When we got home, there were other issues like a valve on the propain tank was faulty.a tv in the back didnt work( tv not really a big deal) I contacted them and received a call back from ****************, on may 28th @12:31 pm that everything would be either fixed or covered by warranty, I could just take it to the nearest camping world. I did I took it in, June 13th, to my nearest camping world. They said the valve was bad, the o2 censor was beeping and was bad, and that the fridge would need to be replaced and that wouldnt be covered. They sent me home and told me that the they were waiting for Asheville to get back to them to cover the costs, and that certain aspects of my camper I couldnt use. They didnt fix it, I called on July ***************************************** that the Asheville store had not gotten back to them. It broke even more. And now what we think after much reading is that the inverter is bad as well. I bought this in may, and I havent been able to camp in it. The following is a link to a video of the refrigerator door *********************************************************************************** Yes there was an espection, but the glue is kinda sheisty business practicesBusiness response
07/23/2024
July 23, 2024
RE: *********************/ BBB Case 21991651
Our Case 05047935
Camping World RV Sales, LLC (CWRV Sales) is in receipt of the above-referenced consumer complaint (the Complaint) recently filed with your office. We take all consumer issues very seriously and appreciate your office bringing this matter to our attention.
CWRV Sales confirms that we have spoken to **************** and have scheduled service for July 27th to complete the remaining repairs needed.To that end, we now consider this matter closed.
Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the Complaint or statements made by *********************.
Respectfully,
CWRV SalesInitial Complaint
07/15/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I took my RV there to sell outright on July 4 2024 they quoted me a price I said ok she kept asking me to put it on consignment I said no I need to get out of payment 2weeks gone by another note is coming due still havent paid account off I called they got camper listed and showing it they told me it could take. Another 30 days to pay off I need to pay the next paymentCustomer response
07/16/2024
Better Business Bureau:
The Business has addressed my concerns outside of addressing the BBB in reference to complaint ID ********. My issue is resolved and my complaint can be closed.
Sincerely,
*******************************Initial Complaint
07/14/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My wife and I purchased a used 2022 HEARTLAND BIG HORN 5th wheel on June 18th, 2024, from Camping World in *********. The camper was delivered on June 19th but their delivery truck was too low to put it on our land so we contacted CW and I found a person near to put it on our land for $375 which we were told we will be reimbursed. Haven't seen anything reimbursement yet. The finance ***** will not return my calls. Finance also owes $500 because the loan differential was $500 to correct the financing. They were told before the ** left the lot to fix the front door because it wouldn't close. #1 Once the ** was setup, we opened the door and it wouldn't close anymore so we had to rig the door up for it to close. General manager told me to bring it in but I told him I just set it up and I can't move it. He said that they do not come out to work on campers (He is lying). I was already told they could come out. #2 I went to put the awning out and one side does not come out (they will not fix). #3 I was going to run water through my black tack (poop tank) but when I opened it apparently they didn't empty the tank because p*** started going everywhere. #4 My kitchen slide out still has 3 1/2" to go but it will not go any further. The general manager denied all of the problems and told me I could fix it at my cost. All I would like is for them to fix my problems and refund the money owed.Business response
07/23/2024
July 23, 2024
RE: ****** &*************************************/ BBB Case 21988978
Our Case 05010636Camping World RV Sales, LLC (CWRV Sales) is in receipt of the above-referenced consumer complaint (the Complaint) recently filed with your office. We take all consumer issues very seriously and appreciate your office bringing this matter to our attention.
CWRVS confirms we spoke to Mr. and *********************** and we are working towards an amicable resolution. To that end, we now consider this matter closed.
Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the Complaint or statements made by ****** or *************************************.
Respectfully,
CWRV SalesInitial Complaint
07/12/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I purchased at brand new 2023 ******* Lite RB unit from camping World in *****************, **. From the day I hooked my camper up the refrigerator would not cool! I have had to bring the unit back to the dealership a total of 5 times 1st visit they couldnt diagnose issue 2nd visit they had the unit over a week couldnt diagnose 3rd visit they diagnosed refrigerator needs replaced filed warranty claim 4th visit dealer said they had the part and wanted to install it after 2:45 minutes they called and said they had the wrong unit its too small 5th visit they have replaced the unit. I buy a brand new camper to live in for work and now I have had to take days off work to bring it up and I have spent over $350 in gas charges (I live 1:45 minutes away so 3:30 hours each time on the road) I feel due to their inadequate service I should be reimbursed for my fuel and wear and tear on my vehicle! I didnt choose to buy a new camper with issues to live in. But the service manger says he didnt choose to make the unit bad. The service manager says I twisted his words and obviously he twisted mine. I requested the new RV check sheet to confirm what checks were done at time of purchase and have not received it. They need to be held responsible for not providing the service they should have done!Business response
07/17/2024
July 17, 2024
RE: *********************/ BBB Case 21981339
Our Case 05044266
Camping World RV Sales, LLC (CWRV Sales) is in receipt of the above-referenced consumer complaint (the Complaint) recently filed with your office. We take all consumer issues very seriously and appreciate your officebringing this matter to our attention.
CWRV Sales has spoken to the customer and has come to an amicable agreement. To that end, we now consider this matter closed.
Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the Complaint or statements made by *********************.
Respectfully,
CWRV SalesCustomer response
07/17/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************Initial Complaint
07/11/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased a camper through Camping World of ************************************* rep stated the camper had been detailed, roof leak fixed and new awning on. And they agreed to give me $4500 for trade in on my camper 06 Jayco. While we had a quick tour of the new camper 2017 Forest River Cherokee Patriot Edition, they showed us where the basic ***************** system was n a short description of how it worked. While signing papers they tried to tell us our camper appliances didnt work (they were running off ******** ran out, they didnt try to run it on electric) they then stated they would give us less $ for it and I knew they worked n they finally got it all to work as they should. Also during the transaction we got to keep our new tires n big propane tanks (their tires were under half ************* were for grills/small tanks) everything seemed to have gone well to get us out the door n down the road. Upon getting home and getting it ready to go camping in 2 days, I was going to pack the kitchen n found a huge mouse nest with ********** all over. I still cant get the smell out. Then it rained a small amount and the roof skylight said to be fixed leaked as if it hadnt, and we opened the awning at home and found there was a hole in it, again said to be new when we picked it up. Now they said they would refund the money I had paid for the new awning $400(included in purchase price). A week later I have no refund n stated they cant since deal is done! I did call and complain to corporate and they said they would give me a $200 gift certificate to Camping World for bad detail and I was ok with that but now they want to give me another gift card for awning which I paid for! I refused gift card and the ** got aggravated with me on the phone said he would call back and never did! All I want is my money back for the awning-$400 ********* gift card-$200.Business response
07/12/2024
July 12, 2024
RE: *******************************/ BBB Case 21973306
Our Case 05042762
Camping World RV Sales, LLC (CWRV Sales) is in receipt of the above-referenced consumer complaint (the Complaint) recently filed with your office. We take all consumer issues very seriously and appreciate your office bringing this matter toour attention.
CWRV Sales has confirmed that we have contacted the customer and come to an amicable agreement. To that end, we now consider this matter closed.
Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the Complaint or statements made by *******************************.
Respectfully,
CWRV SalesInitial Complaint
07/10/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This location sold my family and I a unit with an inoperable converter. We have attempted to get the situation resolved only to be delayed continuously and having to resort to using other methods to use the camper that we paid 65k dollars for. As of now we are being told that the unit is being ordered but will cause a further inconvenience in the way of having a unit which will not maintain a charge and renders its existence useless without charging the battery through a 3rd party source. The treatment that my family and I have received up to this point is disgusting and unacceptable.Business response
07/10/2024
July 10, 2024
RE: ***************************/ BBB Case 21968047
Our Case 05040756
Camping World RV Sales, LLC (CWRV Sales) is in receipt of the above-referenced consumer complaint (the Complaint) recently filed with your office. We take all consumer issues very seriously and appreciate your office bringing this matter toour attention.
CWRV Sales has spoken with *************************** and has provided him with a converter to use in the downtime while the correct converter is on order. Customer has agreed to this decision and knows the correct convertor will be in on Friday 7/12/24.To this end, we now consider this matter closed.
Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the Complaint or statements made by ***************************.
Respectfully,
CWRV Sales
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Customer Complaints Summary
1,180 total complaints in the last 3 years.
360 complaints closed in the last 12 months.