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Business Profile

RV Dealers

FreedomRoads, LLC

Headquarters

This business is NOT BBB Accredited.

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This business has 3 alerts

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Complaints

This profile includes complaints for FreedomRoads, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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FreedomRoads, LLC has 657 locations, listed below.

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    Customer Complaints Summary

    • 1,176 total complaints in the last 3 years.
    • 335 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/18/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I put down a 4k deposit for a trailer, no paperwork signed, I was going to go down and see/purchase the vehicle then I changed my mind. I called and asked for my money back, ***** ****** the (alleged) GM of the *********, ** location of Camping World told me that, that was not what we agreed on and he was not going to be giving my money back. I told him I didn't sign anything legally binding for ** to be able to keep my money and he said it was a "gentleman's promise" and I would not be seeing my money. So I called and tried to get someone above him and I was told no one was above him and that I would have to contact corporate if I wanted to get anywhere. I filed a stop payment and fraud on my bank since I made the deposit with my debit card. Later on I was told that he voided my 4k deposit and was going to reverse the charges. I have yet to see this hit my bank account and I told him I was filing a report with the BBB.

      Business Response

      Date: 04/21/2025

      April 21, 2025


      RE:       ******* ********/ BBB Case 23224480
                    Our Case  05390786

                     Camping World RV Sales, LLC (CWRV Sales) is in receipt of the above-referenced consumer complaint (the Complaint) recently filed with your office. We take all consumer issues very seriously and appreciate your office bringing this matter to our attention.    
                     CWRV Sales has informed customer that the deposit was refunded on Saturday, April 20th. To this end, we consider this matter closed.
                    Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the Complaint or statements made by ******* ********.

      Respectfully,  

      CWRV Sales 

    • Initial Complaint

      Date:04/17/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Put down $250 deposit called your salesman back to let him know that me and my wife could not afford it had to cancel the order so he went back and charged me another $250 which was a total of $500 to my debit card so I'd like to be refunded my $500 to my debit card thanks

      Business Response

      Date: 04/21/2025

      April 21, 2025


      RE:       ***** ******/ BBB Case 23216887
                    Our Case  05385627

                     Camping World RV Sales, LLC (CWRV Sales) is in receipt of the above-referenced consumer complaint (the Complaint) recently filed with your office. We take all consumer issues very seriously and appreciate your office bringing this matter to our attention.    
                     CWRV Sales has spoken with this customer and were able to resolve his concern. To that end, we now consider this matter closed.
                    Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the Complaint or statements made by ***** ******.

      Respectfully,  

      CWRV Sales 

    • Initial Complaint

      Date:04/16/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of the transaction: April 14, 2025 Amount paid: $1,000 DEPOSIT The deposit was made in contemplation of buying a Trailer.We decided fairly quickly that we cannot afford the Trailer so we asked for our deposit back and ***** (Sales) and ***** (Finance) refused. They claim they earned our $1,000 for filing the application to see if we qualify to finance the Trailer. We were at the store after 5p and were notified we were approved at 1p the following day. Shortly thereafter on 4/15 in the early afternoon, we let the Finance *** ***** know that we were no longer interested and that we wanted our $1,000 refunded immediately.The store refuse to return our money. Both the salesman ***** and the finance *** ***** have said that they will not refund our $1,000.I was under the impression that we were working with Camping World but the address of the store is linked to a different name- FreedomRoads LLC. which I find very deceiving.

      Business Response

      Date: 04/23/2025

      April 23, 2025


      RE:       ***** and ******** ******* / BBB Case 23210942
                    Our Case  05383325

                     Camping World RV Sales, LLC (CWRV Sales) is in receipt of the above-referenced consumer complaint (the Complaint) recently filed with your office. We take all consumer issues very seriously and appreciate your office bringing this matter to our attention.    
                     CWRV Sales confirms communication with ******** *******. CWRV Sales and ******** ******* have come to an amicable resolution. To that end we consider this matter responded to.
                      Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the Complaint or statements made by ***** or ******** *******.

      Respectfully,  

      CWRV Sales 

    • Initial Complaint

      Date:04/12/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased a new ** ******* last week, cannot get it running, no control panel light from beginning. This was disastrous, now even with the 30 day warrenty, they charge because it's my fault? No acceptable.

      Business Response

      Date: 04/16/2025

      April 16, 2025


      RE:         ******* ****** / BBB Case 23195627
                    Our Case  05380499

                     Camping World RV Sales, LLC (CWRV Sales) is in receipt of the above-referenced consumer complaint (the Complaint) recently filed with your office. We take all consumer issues very seriously and appreciate your office bringing this matter to our attention.    
                     CWRV Sales has spoken to the customer. Mobile Service went to customer and concerns were user error. To that end, we now consider this matter closed.
                    Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the Complaint or statements made by ******* ******.

                    Respectfully,  

                   CWRV Sales 

      Customer Answer

      Date: 04/17/2025

       
      Complaint: 23195627

      I am rejecting this response because:  This should not be closed as User Error, due to the fact the **************** from ****

      was just very disturbing and the fact that **** or **** would not, not could not get the tech to explain the directions again while

      I was there, they had to have me wait 5 days and send a tech out (to explain).  This needs to remain on their BBB report, also still have not

      received my refund from my returns.  No further communication is needed on this complaint from the business.  

      Sincerely,

      ******* ******

      Customer Answer

      Date: 04/18/2025


      Better Business Bureau:

      The Business has addressed my concerns outside of addressing the BBB in reference to complaint ID ********. My issue is resolved and my complaint can be closed. 

      Sincerely,

      ******* ******

    • Initial Complaint

      Date:04/08/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought an Rv from camping world end of last year they have promised to provide sink covers for the sink which Ive yet to receive after continuse visits and calls nothing has been done that say they will call back but never do , also it was a brand new rv with only one set of keys provided asked for those as well I had to go have extra engine keys made at the **** dealership which should not have came out of my pockets they should have provided them after several attempts I still have not extea door keys it has been 2 weeks and nobody will return a call, once they sell it to you they colluded careless about you the absolute worst customer service everything is allwaus out on the next person never a resolutionr

      Business Response

      Date: 04/15/2025

      April 15, 2025


      RE:       ***** ****/ BBB Case 23177070
                    Our Case  05374280

                     Camping World RV Sales, LLC (CWRV Sales) is in receipt of the above-referenced consumer complaint (the Complaint) recently filed with your office. We take all consumer issues very seriously and appreciate your office bringing this matter to our attention.    
                     CWRV Sales confirms that we have spoken with ***** **** regarding the outstanding matters related to the purchase. All items originally promised have now been provided to the customer. Additionally, a mobile technician was dispatched and has completed the remaining repairs. To that end we consider this matter closed.
                    Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the Complaint or statements made by ***** ****.

                    Respectfully,  

                    CWRV Sales 

    • Initial Complaint

      Date:04/08/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought the rv back in october 2024 from them under financing. I put $1500 as a down payment. I was told this was a down payment and the money should have come off the Sale price and not the finance price. Well to this day, i have only been credited $150 of the $1500. Someone forgot a 0. And they took my $150 and applied it to the finance price. I would like the $1500 to come off the sale price and re-write the loan so it is accurate. Thanks.

      Business Response

      Date: 04/21/2025

      April 21, 2025


      RE:       ******* *******/ BBB Case 23175039
                    Our Case  05374106

                     Camping World RV Sales, LLC (CWRV Sales) is in receipt of the above-referenced consumer complaint (the Complaint) recently filed with your office. We take all consumer issues very seriously and appreciate your office bringing this matter to our attention.    
                     CWRV Sales confirms communication with ******* *******. ******* ******* and CWRV sales have come to an amicable agreement. To that we consider this matter responded to.
                    Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the Complaint or statements made by ******* *******.

      Respectfully,  

      CWRV Sales 

      Customer Answer

      Date: 04/21/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******* *******

    • Initial Complaint

      Date:04/07/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We are needing warranty work done but all we get are conflicting reports/updates from camping world and ************ Rv customer service.

      Business Response

      Date: 04/14/2025

      April 14, 2025


      RE:       ***** *********/ BBB Case 23161837
                    Our Case  05367290

                     Camping World RV Sales, LLC (CWRV Sales) is in receipt of the above-referenced consumer complaint (the Complaint) recently filed with your office. We take all consumer issues very seriously and appreciate your office bringing this matter to our attention.    
                     CWRV Sales has spoken with ***** *********. Lazy Days winterized the customer's camper prior to ********************** acquiring the location in *******, *******. CWRV sales only purchase physical assets, not sales and service documents from previous ******** customers. CWRV ********************** worked together with the Manufacturer and was able to provide the customer goodwill to repair their concerns. To that end we consider this matter responded to.   
                    Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the Complaint or statements made by ***** *********.

      Respectfully,  

      CWRV Sales 

    • Initial Complaint

      Date:04/06/2025

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In September of 2024 I canceled an extended warranty we had purchased for our travel trailer. The woman from camping world had emailed me the cancellation form along with information on how much would be returned. I signed it and emailed it back to her. I have tried several times through email to find out why it has not been returned and I keep getting the runaround.

      Business Response

      Date: 04/10/2025

      April 10, 2025


      RE:       **** ******/ BBB Case 23167779
                  Our Case  05371495

                   Camping World RV Sales, LLC (CWRV Sales) is in receipt of the above-referenced consumer complaint (the Complaint) recently filed with your office. We take all consumer issues very seriously and appreciate your office bringing this matter to our attention.    
                   CWRV Sales confirms we have communicated with *** and Mrs. ****** and have provided written correspondence with tracking for the requested cancellation. To that end, we consider this matter resolved.
                   Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the Complaint or statements made by **** ******.

                  Respectfully,  

                  CWRV Sales 

      Customer Answer

      Date: 04/10/2025

       
      Complaint: 23167779

      I am rejecting this response because: I received a phone message today stating that they have sent a check to our finance company. I have checked my finance companys app and it is not there. I have not received any documentation to support camping worlds claims. When I receive proof of payment I will agree the matter has been resolved.



      Sincerely,

      **** ******

    • Initial Complaint

      Date:04/05/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Deceptive and horrible. Charged us $1,000 we signed ZERO paperwork for. Signed originally for an ** but it was overweight for the truck we have so it was cancelled and we found another ** we were going to buy with them. After being put on the back burner every time we went in there to get the new ** we decided to take our business elsewhere. Noticed a $1,000 charge on our card and got in contact with the **. Told us the money was already spent getting the ** we were going to get ready. How can it be spent if we never did a walk around the ** or sign any paperwork for it or let alone authorize the payment. The paperwork wasnt even ready at the time we had reserved so how could the ** be getting ready. We were planning on using them for everything else in terms of parts and service due to everyone being kind to us up until this point but This place has shown its true colors in the form of the general manager and is deceptive. Im in contact with not only my lawyer but also the ********* in corporate should be hearing from him soon.

      Business Response

      Date: 04/09/2025

      April 9, 2025


      RE:         **** ******* / BBB Case 23166284
                     Our Case  05368714

                     Camping World RV Sales, LLC (CWRV Sales) is in receipt of the above-referenced consumer complaint (the Complaint) recently filed with your office. We take all consumer issues very seriously and appreciate your office bringing this matter to our attention.    
                     CWRV Sales has spoken to the customer. Customers concerns have been resolved. To that end, we now consider this matter closed.
                     Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the Complaint or statements made by **** *******.

                     Respectfully,  

                     CWRV Sales 

    • Initial Complaint

      Date:04/01/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I PURCHASED A 2022 HIGH COUNTRY 376 FL FIFTH WHEEL WITH LL THE WARRANTIES INCLUDING TIRES. HERE WE ARE 1.5 YEARS LATER USING IT 3 TIMES, MY TIRES START TO COME APART AND 1 OF THEM HAS A GOLF SIZE BALL IN IT. I TRIED GOING THROUGH WARRANTY ONLY TO BE TOLD IT'S NOT A HAZARD AND NOT COVERED. I WENT DOWN TO CANCEL ALL MY WARRANTIES SINCE THEY DON'T WANT TO HONOR BUMPER TO BUMPER LIKE THEY SAID. I COULDN'T CANCEL THE ONE FOR MAIN COMPONENTS ON RV BUT I STILL HAVEN'T RECEIVED MY MONEY BACK FOR THE OTHER CANCELLATIONS. I HAVE LEFT BRAIN IN FINANCE SEVERAL MESSAGES WITH NO CALL BACK OR MONEY RETURNED.

      Business Response

      Date: 04/01/2025

      April 1, 2025, 2025


      RE:       ***** *****/ BBB Case 23146265
                   Our Case  05362575

                     Camping World RV Sales, LLC (CWRV Sales) is in receipt of the above-referenced consumer complaint (the Complaint) recently filed with your office. We take all consumer issues very seriously and appreciate your office bringing this matter to our attention.    
                     At this time, we are requesting additional information from the customer as we have been unable to locate a purchase record associated with the name provided.
                     Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the Complaint or statements made by ***** *****.

                    Respectfully,  

                   CWRV Sales 

      Customer Answer

      Date: 04/21/2025

       
      Complaint: 23146265

      I am rejecting this response because: I did receive a call from Brain stating to me that the warranty for tires could not be refunded. I am still waiting on a call since the wrong ply of tires were on my RV were 12 ply and should've been 14 ply because of the weight of ****** pounds. I have not heard anything the cancellation of the good **** warranty. Still waiting.

      Sincerely,

      ***** *****

      Business Response

      Date: 04/30/2025

      April 30, 2025


      RE:       ***** *****/ BBB Case 23146265
                    Our Case  05362575

                     Camping World RV Sales, LLC (CWRV Sales) is in receipt of the above-referenced consumer complaint (the Complaint) recently filed with your office. We take all consumer issues very seriously and appreciate your office bringing this matter to our attention.    
                     CWRV Sales confirms communication with ***** *****. ***** ***** and CWRV sales have come to an amicable agreement. To that we consider this matter responded to.
                      Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the Complaint or statements made by ***** *****.

      Respectfully,  

      CWRV Sales 

      Customer Answer

      Date: 04/30/2025

       
      Complaint: 23146265

      I am rejecting this response because: I am still waiting for the response from ***** on refunding me the contract that I cancelled from **********. I had to call and remind them today and I will wait to see if someone gets back to me on this issue as ***** promised to do so. Then I will certainly close this out.

      Sincerely,

      ***** *****

    FreedomRoads, LLC is NOT a BBB Accredited Business.

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