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Business Profile

Car Dealers

Hyundai of Lincolnwood

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 24 total complaints in the last 3 years.
  • 9 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/24/2025

    Type:Service or Repair Issues
    Status:
    ResolvedMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a 2019 ***** Trax on January 11, 2025 from Hyundai Lincolnwood. I was told that all the fluids had been checked and the car was good to go. My mom and I left the business at approximately 7:00 pm. We were on are way to ********. Before the turnoff to Rosemont I noticed a warning had come on telling me to pull over that the engine was overheating. I proceeded to pull over. My dad was behind us and opened the hood and saw antifreeze was everywhere. At that point I tried to call the dealership with no answer. I called a tow truck. It was towed back to the dealership at 8:30. On Monday January 13 I went to the dealership at 8:00 am I gave them a receipt for the towing which was $300 and requested to be reimbursed. I waited until 2pm where I finally was given a loaner with no updates as to when car would be fixed. On January 15 I called again and spoke with **** the service manager he told me that the thermometer needed to be replaced. He also told me that they had put a new thermometer in before they sold the car and it could've been the wrong one. He told me I could pick it up on January 20. I have continued to call the service Department and the General Manager to no avail. I have no idea what is happening to my car. I am requesting to be reimbursed for the towing, for the car to be fixed and a 30 day warranty on the engine to ensure that it was fixed appropriately. The business has been given the receipt for the towing.

    Business Response

    Date: 02/05/2025

    The general manager is aware of the situation and is refunding the consumer. Consumer should receive refund check soon.
  • Initial Complaint

    Date:10/23/2024

    Type:Service or Repair Issues
    Status:
    UnresolvedMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    car was brought in for a recall and work was done improperly. After returning to get it resolved, they gave me no estimate, attempted to bill for repairing their original damage, and then proceeded to again do the work improperly. The car is now no longer functional and will not start

    Business Response

    Date: 10/30/2024

    Service director will inspect the car if the consumer brings the car back into service. Without the consumer bringing the car back there is nothing more we can do. We consider this matter closed. 

    Customer Answer

    Date: 10/31/2024

     
    Complaint: 22465027

    I am rejecting this response because:

    As the inspection reports show, the repair was done incorrectly at the business; furthermore, the car and myself are no longer located in *******, as the business had previously been informed, and it is not feasible for me to deliver to their location. Nor frankly, would I be inclined to do so, as they have twice failed to properly complete the work, resulting in loss of use of the vehicle and thousands of dollars of in incurred expenses.

    I would accept from the business to pay for an inspection and repair to be done at their expense, as well as to be reimbursed for incurred expenses. Otherwise I will be happy to obtain legal representation and file a suit with Leader Automotive as well as their franchisee, Hyundai of Lincolnwood, via their statutory agent, *********************, to seek any and all restitution I am owed. They can expect delivery of court documents by the end of next week (November 8th, 2024) if I do not have an acceptable resolution from them sooner. I will also be reaching out again to Hyundai *** to make sure they are aware of this as well.

    Sincerely,

    ******** *****

  • Initial Complaint

    Date:09/16/2024

    Type:Service or Repair Issues
    Status:
    ResolvedMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My Hyundai Tucson 2017 was broken into + ICM + BCM damaged so the engine cant turn over (the 2nd time this has happened, previous repair was the same parts + took 6 weeks with updated theft protection). 1 week after I sent my car to this dealership they said they had never seen it before. Myself + my insurance called repeatedly + they denied having the car. It wasnt until we confirmed with the tow truck + sent a PI to look that after 3 weeks they confirmed they had it. The one who denied, Efron, is the one who signed for the car. After 2 weeks no answer I went in. They said they looked at the car the 1st time that day. He told me they need the parts but he blamed my insurance, incorrect. I was on the phone when my insurance explained this process at the start. I showed him how to submit a request again. I do this 2 times + my insurance does 4 times. Eventually he files but for only 1 part. It takes 2 weeks to get him to file for both. At this point my time to have a rental car through insurance is running out (max 50 days). I told Efron 3 weeks, 2 weeks, 2 days + 1 day before that because of their error I wouldnt have a rental so I need a free loaner. He says yes he will check availability but nothing happens. I call the manager ***** *****, he says he will get me one + will call back. I dont hear from him the next day, I call. ***** states he will get a loaner but it is $80 a day. I call Hyundai national. The intake person + my case manager *** said they can reimburse my rental. So I told ***** I dont need the loaner knowing Hyundai would pay for rental when done. More weeks go by with the dealership still not responding even to Hyundai national. 2 weeks ago I find out that Hyundai will not be paying for my rental. Because they agreed when they thought the parts were back order. But the dealership ordered the wrong parts. Theyve had my car for >100 days + dont have a timeline for repairs. Im about to surpass $3,000 because of this dealerships mistakes.

    Business Response

    Date: 10/07/2024

    The service director of the dealership has been in contact with the customer and is working with insurance for the parts.
  • Initial Complaint

    Date:09/11/2024

    Type:Service or Repair Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Before I went to dealership I Had a diagnostics test performed from a mechanic. Was told that intake manifold gasket and knock sensor needed to be replaced. Mechanic replaced parts. And cleared check engine light. But I was also told by mechanic that check engine light would come back on due to engine failure. Also made aware that engine was felling due to issues. Called Hyundai customer service I was sent to nearest dealership with availability which was Leader Hyundai in Lincolnwood. Diagnostics test performed car stayed on testing machine for 2 days. (I was told) Once test was completed it showed recall on engine rod bearing repair. Me as a consumer thought that all issues and codes were related to engine problems. Repairs were completed. Now months later the same code I thought was corrected is back with check engine light and same code. I called dealership in Lincolnwood and requested to speak with service department, manager and general manager for a week and a half calls ignored. I was then told by a representative that my file could not be found and the service advisor who handled my case no longer was employed there. I just wanted my diagnostics test results to see why two codes popped up and the other one which is the same code I'm dealing with now wasn't seen. If test was performed all codes should have seen and I should have been given the option to have the issue repaired. When I finally spoke with someone from the location I was told that the diagnostics test could have over looked it. And Now I have to go back to the dealership pay 2 or 3 hundred dollars for diagnostics test. Plus repair. When this issue could have been addressed when car went for repair the 1st time.  

    Business Response

    Date: 09/12/2024

    We have checked our records and the only M ***** on record for service is a ****** ***** and the vehicle hasnt been serviced since April of 2023.  We will need customers first name and/or a VIN # of the vehicle to investigate further.

    Customer Answer

    Date: 09/16/2024

     
    Complaint: 22270780

    I am rejecting this response because: Keep complaint open. My Name is ******** *****.  The *** is *****************

    Sincerely,

    *. *****

    Business Response

    Date: 09/16/2024

    We have zero history on this vehicle since October 2023 and prior to that was 2015. Two visits total. We are not sure how to proceed other then to have the customer come back in and we can see if there are any active or history codes. 

    Regards, 

    Customer Answer

    Date: 09/17/2024

     
    Complaint: 22270780

    I am rejecting this response because: Keep complaint open. I'm referring to the car service on October 2023. I did not have this vehicle in 2015. I am requesting the full diagnostics service report. Performed on the vehicle October ********************************* other codes that I was not made aware of.

    Sincerely,

    *. *****

    Business Response

    Date: 09/24/2024

    We have no record of this customer in our system. There is nothing more we can do in this matter unless the customer brings the car into the dealership. 

    Customer Answer

    Date: 09/25/2024

     
    Complaint: 22270780

    I am rejecting this response because: please keep complaint open. Wow. So soon as I call the dealership this morning 45 minutes later you receive my bbb complaint which I have been waiting on your response for days. Now you still have  no evidence of my car being  serviced at your location . But I have  my paperwork and your saying just bring the car in. Why bring a car in with check engine light and you have no proof of service. . When I called the dealership this morning everyone is busy. All I want is my full dionagtics report. 

    Sincerely,

    ******** *****

  • Initial Complaint

    Date:08/30/2024

    Type:Service or Repair Issues
    Status:
    ResolvedMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took my car to the dealer for regular service on 8/24. I also asked them to check the passenger-side turn signal that had gone out 2 days prior. I received a call from my assigned service *** a couple of hours later who told me they were having trouble getting the part needed for the tail light, and it would be there a few more hours. I called back an hour before close because I had not heard from them. I was told by a receptionist that my message was relayed to the ***, and I would receive a call back before 5pm. I did not hear from them before close, and they did not reopen until Monday 8/26. I called on Monday morning and was told the *** would call me back. I did not hear from him until around noon. ** said he would call me back by 2pm to give me an update. I did not hear back. I called again on in the morning, afternoon, and an hour before close on 8/27. I was told each time that my assigned *** was off but that someone would call me shortly after they could look into the situation. I did not hear from anyone, so I called Hyundai USA and opened up a case to see if they could help. On 8/28, I called and left a voice mail for the ***, expressing that I need a loaner vehicle because this is taking so long, and I am getting no updates. I later emailed him, expressing the same information. The *** from Hyundai USA spoke with me and informed me that he would try to talk to the dealership and get me a loaner car, but he could not promise anything. ** said he would follow back up by 9/3, which is a very long time. I went to the dealership on the morning of 8/29 and spoke to the ***. ** said he needed to speak with his parts manager who was out. ** said they did not have a loaner car, but I was eligible and need to work out a rental with Huyndai USA. When I reached my case manager at Hyundai ***, he informed me that they do not handle rental cars. As of 9/30, they still have my car, I have no ETA or ***lacement vehicle, and I need transportation for work.

    Customer Answer

    Date: 09/05/2024


    Better Business Bureau:

    The Business has addressed my concerns outside of addressing the BBB in reference to complaint ID ********. My issue is resolved and my complaint can be closed. 

    Sincerely,

    *************************
  • Initial Complaint

    Date:08/12/2024

    Type:Service or Repair Issues
    Status:
    ResolvedMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My 2015 Hyundai Tucson has an oil consumption issue. This is well known to Hyundai and impacts certain years and models. Recently my car wouldnt accelerate, Hyundai said its the catalytic converter. A repair of over $5,000. I didnt have them fix it and took it somewhere else. The converter was clogged because of the way my engine consumes oil. So the converter issue would continue until Hyundai fixes the oil consumption issue. So Hyundai knowing this problem still tried and is continuing to try and get me to pay to fix a problem instead of them replacing my engine, which is the only way to fix all of these issues.I am currently doing an oil consumption test and need to drive ***** miles and bring it back in. If my car dies due to no oil they said that is fine. So its fine for me to be stranded with kids, groceries, appointments to get to?Hyundai is well aware the engine is a problem and they still wanted me to pay over $5000 for a new catalytic converter knowing the engine is the problem.

    Business Response

    Date: 09/04/2024

    The service manager has worked directly with the customer to resolve this issue and is repairing the vehicle. 

     

    Kind regards, 

    Customer Answer

    Date: 09/11/2024

     
    Better Business Bureau:
    I have spoken with the Dealership and they have stated I will be receiving the new engine.  Once that is complete I will be fully satisfied.

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *******************

  • Initial Complaint

    Date:08/06/2024

    Type:Service or Repair Issues
    Status:
    ResolvedMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a used vehicle with 35k miles and was told it was a "great car." I was told that a 120+ point inspection was done.Two weeks after buying the car I was stuck on the side of the highway because the transmission overheated on a 75 degree day.I brought the car into the dealership and was told, "it probably needs a transmission."I took the car to ********** to check the fluid and there was no transmission fluid in my car. The coolant level was also way below the minimum line. I have a signed document from ********** stating that there was no transmission fluid on arrival.The car is making horrible noises when shifting gears. Before test driving the car I had the salesman open the hood and I asked questions about fluids and he assured me everything was taken care of and this is "why you come to the real dealership instead of the small local dealer."I requested documentation of the inspection and I waited for an hour and drove away. Two seconds after I left they called me and said they had the document ready. The inspection document does not show that transmission fluid was checked or changed.This car could end up needing a new engine and transmission. ********** said there was no transmission fluid in the car at all.My father and I are very upset and are considering our options.

    Business Response

    Date: 08/08/2024

    The Hyundai of Lincolnwood store has made contact with the customer and made arrangements for the customer to bring the vehicle back to our service center to inspect and make repairs.  

    Customer Answer

    Date: 08/14/2024

     
    Complaint: 22104102

    I am rejecting this response because:

    The business contacted me promptly but did not make a concrete offer to resolve the issue. They told me to bring the car in and I am hesitant to do that because I don't trust them. I asked if they were expecting me to leave the car and they did not answer the question. I bought a car because I needed a car and I need to know ahead of time if I should be expecting to leave it there, and if so for how long so I can make arrangements. 

    The service manager was nice and did respond right away to the complaint but I could not get a straight answer about how this complaint will be resolved. I appreciate them offering to take care of me but they sold me a car with no transmission fluid and it wasn't until I took the car to a 3rd party that the truth was revealed.


    Sincerely,

    *****************************

    Business Response

    Date: 08/26/2024

    If the customer is unwilling to bring his vehicle in to the dealership to have diagnostics ran and serviced, there is nothing more we can do to resolve this matter.  
  • Initial Complaint

    Date:07/31/2024

    Type:Service or Repair Issues
    Status:
    ResolvedMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recently took my car to Hyundai of Lincolnwood for a comprehensive inspection due to a potential issue. Unfortunately, they failed to diagnose the problem correctly, and their service caused significant damage and unnecessary expenses.Despite promising a simple inspection, they kept my car for over 24 hours and tried to charge me double because its a hybrid. Communication was ******** didn't respond to calls or provide updates about my cars status. I had to visit the shop myself, where I found my car had been sitting there since the previous day.After disputing the double inspection fee, they finally agreed to charge just one fee. They informed me it would take at least three business days to obtain the necessary part and provided me with a part number. However, the part number was incorrect and not compatible with my car. Unaware of this, I traveled 140 miles round trip to obtain the part, only to find out upon return that it was incorrect.When I confronted Hyundai of Lincolnwood again, they admitted their mistake. This raises serious concerns about whether they conducted a proper inspection, as they missed additional issues later identified by another mechanic. They refused to refund me for the incorrect part, which cost $203, arguing that I had provided the part number. This, combined with the ineffective $185 inspection fee and the additional $305 for the correct part, has left me with significant, unjustified expenses.I have requested Hyundai of Lincolnwood to refund the $203 and $185 as these costs are directly attributable to their mistakes and poor service. However, the General Manager refuses to compensate for these errors, and they have not offered to rectify the situation by providing free service. This lack of accountability is unacceptable. Customers should not have to bear the financial burden of a service provider's incompetence.Hyundai of Lincolnwood should take responsibility to prevent similar issues. We deserve better service.

    Business Response

    Date: 08/23/2024

    The General Sales Manager and Service Manager have been in contact with the customer. This has been resolved with a refund issued. 

    Kind Regards, 

     

  • Initial Complaint

    Date:06/03/2024

    Type:Service or Repair Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Christmas Eve 2023 I went into the location to pick up my car. Long story short, they ended up calling the police on me. I contacted the service manager *****, the following week. He was not happy with the way I was treated. Because of this treatment, he offered free service. I took them up on the service as requested by them. They wanted to prove that they do care about their customers. When I went to pick up my car (after the FREE service), I was charged over $1000 for tires. Tires I did not know I had to pay for. They also offered me gift cards to write a good review.All of this is not why I am contacting you. This is just some background on them.After picking up my car the second time. I notice the alignment was off. I contacted the service guy, *****, and the big boss *************************. I spoke with all three about the situation. All three said they would get back to me. NONE of them did. Months later they sent me a text about service. I responded to the text. you have not fixed the last problem. Why would I trust you again. This prompted a call from a ****. I returned his call and explained the situation. He also promised a call back. It has been several weeks and no returned call.I ended up taking my car to another dealership to get this situation fixed. Toyota of Lincolnwood. My front two tires were COMPLETELY bald. It cost me $652.46 for this service visit,
  • Initial Complaint

    Date:02/08/2024

    Type:Service or Repair Issues
    Status:
    ResolvedMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a Hyundai ****** from Leader Automotive Group's Hyundai of Lincolnwood in July 2021. I agreed to add $2,500 to the cost of the car to have it certified used, which would allow me to continue the ****** mile bumper-to-bumper warranty as well as the 100,000-mile powertrain warranty. When I took the car to the dealership for service, the mechanic informed me that the car was not certified, and did not have a warranty. I would like the $2,500 refunded.

    Business Response

    Date: 02/21/2024

    The General Sales Manager has been in touch with consumer and considers this matter resolved. 

    Customer Answer

    Date: 02/22/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************************

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