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Business Profile

Car Dealers

Hyundai of Lincolnwood

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 24 total complaints in the last 3 years.
  • 9 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/18/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dealership sought to deceive (Theft by Deception, Theft by Conversion and Theft by Taking) both the consumer (a customer) and an ***************** (Third Party) for a covered repair by Hyundai Corporation Warranty Program itself via the original dealership the car was purchased at ****** Hyundai in Aurora. The warranty is posted in the Hyundai Corporate database which is automatically pulled up upon entering the vehicles ******, (confirmation came from Hyundai Corporate after complaint was made) Vehicle Identification Number in the Hyundai Dealership Repair Shop System and can be honored by any dealership as long as they enter in the proper paperwork (electronically), internally within the Hyundai Corporation Warranty program when a repair is needed to be paid for. Corporate called via a complaint made by owner of poor service and deceptive practices that were used against me (owner) and the Insurer by the dealership Hyundai of Lincolnwood itself. No person nor entity of Hyundai of Lincolnwood ever explained the existence of the warranty on the Sonata nor stated they saw nor would not accept the extent of the warranty which was in the purchase agreement and posted in Hyundais warranty program for all to see upon entering the ****** in their system which should have only taken a few hours to less than a week to conclude and properly advise the owner and then enter their warranty request in the system for payment should that be desired. I say they instead held the Sonata in question more than 90 days after receiving an initial payment from a third party insurer demanding more payment out of pocket to the owner and non-Hyundai **************** for storage for a Hyundai warranty program covered repair and money from both the owner and a third party insurer which they received via e-check and refused to acknowledge receipt to even threatening to push the Sonata out on the street and call the city to tow it away after two pymts they had not even ordered parts.

    Business Response

    Date: 02/24/2023

    The Service Manager has been in contact with the consumer during his repairs.  The consumers warranty company would not cover the crack in the transmission housing/case due to the evidence of physical damage, not mechanical failure.  It was later claimed under his automobile collision insurance.  After the repairs were performed, road tested and confirmed that the systems were properly performing as designed, we find this matter to be resolved and closed.

  • Initial Complaint

    Date:06/13/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello good afternoon, I am Sai *************************** *********, I bought a 2018 Hyundai sonata on 02/22/2022 I drove about **** miles and I went to do an oil change at ********** there I found out that all the tires on my car were the wrong size So today I visited Hyundai of Lincolnwood dealership there those people are saying they gave different tires while they sold the car and also they are showing the pictures of 12/17/2021 I have the picture of the car the day I bought I asked them to show the video of the day I bought the car to prove the tires but they said they cant do that.I encountered a terrible experience at the dealership. The service manager ***** was very rude to me. I've never had this horrific experience with me all over *****************.I hope you will resolve my issue.Thanking you, sir.Yours sincerely *************************************.

    Business Response

    Date: 07/11/2022

    I have spoken to the customer to help them understand that we would not change tires from a picture of the inspection prior to sale. The customer claims the wrong size tires are on the car after an oil change.  Indeed, the tires are the wrong size but the correct tires were on the vehicle at the time of sale.  His request was an apology from the service manager which was done via email.

    Customer Answer

    Date: 07/11/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.But my personal advice to my fellow citizens of ******* not to buy  the  cars from them.And thank-you very much for helping  me to resolve my case.

    Sincerely,

    Sai *************************************

  • Initial Complaint

    Date:05/30/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 23,2021 I purchased a 2017 Hyundai ******** at this dealership. I was told it was a certified vehicle and I was buying it as such. When we were coming to a price agreement, I was even charged a fee which I questioned and I was told it was a fee for purchasing a "certified vehicle". My paperwork does not reflect this. I was also not given paperwork until a month later via e-mail. My car has been at Happy Hyundai since February 18 for an engine replacement. I have to pay 25% as a "good faith" price from Hyundai for my auto repair. If I truly had purchased a "certified vehicle" I would not have to pay anything for this repair. I drove to Hyundai of Lincolnwood and personally spoke to ************************* and she assured me that it had been sold to me as a certified car and gave me a one sheet printout that listed the date and time of my purchase which only included one word that did say "certified" but it is not anywhere on my transaction papers that was emailed to me. Happy Hyundai of ******** and Hyundai headquarters both say that this is not enough official documentation of a "certified vehicle'' and that it would have to be in my paperwork. 25% of my repair will approximately come to $3500 and the fee I was charged for purchasing a "certified vehicle" was approximately $1500.

    Business Response

    Date: 06/15/2022

    Hi ********** it was nice speaking with you and as promised, I am looking into this matter and will need a few days. 

    Customer Answer

    Date: 06/21/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    *******************, on behalf of Leader Auto Group (Hyundai of Lincolnwood) contacted me three times to keep me informed and has resolved this issue for me. My car was finally repaired on June 15,2022. **** is going to reimburse me for my entire repair **** and my car is also now certified with all Hyundai dealerships. **** was super helpful and apologized for all my inconveniences. 

    Thank you for reaching out to him for me, BBB.
     
    Sincerely,

    ***********************************

Hyundai of Lincolnwood is NOT a BBB Accredited Business.

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