ComplaintsforKia of Lincolnwood

• Initial Complaint

  05/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  We went to get our *** serviced here at *** of ******* wood for a warranty job in September, they gave us our car back straight away and said they don't have parts. We went back in December which they finally took us in, they said it would only take two weeks to do an egr issue and a steering clunk issue. We finally got our car back in 1.5 months. We decided to go to a different dealership where they actually care and *** of ******** solved our issue in 3 hours and even washed our car. They charged us $169 and advised we seek compensation from Kia of Lincolnwood. But when we came in the manager started being rude before we even instructed ourselves. We explained the issue and that we're seeking compensation but ***** (the manager) said it wasn't his problem and that we were wrong. We explained that all of the things that Lincolnwood touched was either loose, disconnected, or missing, and ***** asked if we have any pictures, we did but he wasn't interesting in looking at them. We had a serious concern of our safety since the steering wasn't tightened by Lincolnwood and the seatbelt was completely disconnected as well. So now we are seeking compensation from a warranty job from Lincolnwood since we had to pay out of picked for *** of ******** to fix everything Lincolnwood didn't do.

• Initial Complaint

  03/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  My complaint is for Kia of Lincolnwood, with address ***************************, Lincolnwood, ** *****. It's been since middle of December 2023 how they're keeping my car unfixed. First they were waiting on parts for more than a month, than apparently in January they finaly got the parts. I left my car Kia ******* 2019, at the dealership on January 17th. They were supposed to start working on the car, but the car is still there unfixed, because in a meantime they broke other parts that now i have to pay for or the warranty. They never made it clear which parts, how much and why they're keeping the car for so long. They keep telling lies and excuses but its been too long now. The loaner car that they gave me its not serving me for the needs i have. They're very unprofesional and shady. It is ridicilous to keep the car for so long and keep telling lies or avoiding to answer the calls or texts. The advisor adimited that the techinitions broke some parts and instead of making it up for that and fixing the car sooner, they did the opposite. No estimate date at all. If this complaint is not for here plase advise me where should i complain. This is insane and i need my car back. Thank you and plase help

  Business response

  03/27/2024

  TO BBB THIS IS NOT OUR DEALERSHIP. AS YOU CAN SEE IN STATEMENT, IT SAYS KIA OF LINCOLNWOOD. PLEASE REMOVE THIS FILE FROM OUR ACCOUNT AND DEALERSHIP.

• Initial Complaint

  01/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  My 2019 ******** was brought into Kia of Lincolnwood due to an issue with the hybrid system, on September 18, 2023, after our vehicles system alerted us to this issue the day before. We have yet to get our vehicle back from service and we have had a great deal of difficulty reaching them despite multiple attempts by phone and text to get concrete information from the service department about progress and a completion date for the repairs.Overall, our limited communication with the service department has also been unpleasant. This is our familys only vehiclewhich my wife mentioned to the service manager upon deliverybut she was told to look it up on your phone, when she asked for a nearby rental facility. The dealership did not provide a loaner until three days later after many complaints on our part, even though they had a loaner on hand at the time of delivery.As mentioned above, we have tried to reach them on multiple occasions with few callbacks. Ive even elevated the issue to ********************* but there does not appear to be an end in sight for the repairs to be completed.My understanding is that there is an issue with the dry clutch system, an issue it seems that could only be properly serviced by a certified field technician from KIA ******* However, ******************** informed me that the dealership did not request a certified field technician until December 9, 2023nearly three months after we delivered the car for service.All in all, it has been almost four months that theyve had the vehicle. Based on how weve been treated and the manner in which they have conducted the service itself, we have lost trust and confidence that they are able to make the necessary repairs within any reasonable window of time and its not unreasonable to think that perhaps the issue is beyond the possibility for repair.

  Business response

  01/16/2024

  Our ****************** has been in touch with the consumer regarding this matter. Kia has issued a recall for the kind of issue vehicle is experiencing. The required parts for the vehicle's repairs are ordered and pending shipment. 

   

  Customer response

  01/21/2024

   
  Complaint: 21098848
  
  I am rejecting this response because:
  the repairs have yet to be completed. I would like to keep the complaint open and active until we receive our vehicle back and have an opportunity to confirm that it functions properly after repairs.

  Sincerely,
  
  *********************

• Initial Complaint

  09/29/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  September 29, 2023 ************************** ************************************************************************************************************ Dear Better Business Bureau--I am writing this letter regarding a *** on May 29, 2023 from Kia of Lincolnwood.An error was made on my bank loan from *** to my bank PNC.I was quoted and agreed to pay $36,703.00 for the car. On May 29, 2023, I made a $10,000 K down payment on the car at the dealership with a debit card, leaving a residual loan value of $26,703 on the car which was financed by PNC. However, an amount of $43,438.95 was placed on the loan document. I tried to contact *********************** on September 29, 2023, to try to discuss the error. I was not able to contact him nor did he return any of my multiple calls. Failure to receive an appropriate response to this problem has prompted me to write directly to you. There was an agreed upon price for the automobile of $36,703. I put a $10,000 dollar down payment on the car, making the price owed $26,703, with the rest being financed by PNC bank. I have discovered the loan documents were for $43,436.85. When I tried to contact the dealership to correct the error they would not speak to me or return my calls...multiple times.I would appreciate your assistance in resolving my complaint. I would like for Kia of Lincolnwood to correct the loan documents to reflect the actual amont owed $26,703.00 Enclosed are copies of my records, including PNC AUTO Loan Statement and complaints to ***.I look forward to hearing from you soon regarding my problem. I would like to receive a response from you and Kia of Lincolnwood within 5 days.Please contact me if you have questions or need additional information. I may be contacted by e-mail at ****************************************,**************************, MD Assistant Professor of Medicine ***********************

  Business response

  10/19/2023

  Corporate office has been in full communication to resolve this matter.

• Initial Complaint

  08/26/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I finance a car on 8/26/2023 car was a ******* Santa Fe 2020 red.. The Price was 20,643$ but the total of car finance was 42,743,60$ its a total rip off. I was scam. I want to return the car.

  Business response

  08/30/2023

  The dealership's General manager is working directly with the consumer to resolve this matter.

   

• Initial Complaint

  08/15/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  I dropped my 2023 Kia ******** off to Kia of Lincolnwood on 6/15 at 7:25 am for an oil change.At 9:00am, I received a phone call saying that my car was ready for pick up and it had been serviced for an oil change. At 10:00am, I received a call saying that a recall had been found on my brake booster and that the necessary part to fix the vehicle was on back order. The dealership offered to me up in order to have me sign documents for loaner vehicle (I was picked up 2 hrs later than ETA). When I arrived to the dealership, I was given a lower tier loaner car, not equipped with the same upgrades/accessories as my car & told that I had no other option. Before leaving the dealership (after 6pm) I told the agent that the loaner's ** made noise and I was told it would stop after the car warmed up.7/13 I got a text from the dealership, stating that my vehicle was ready for pickup.7/22, I got to the dealership and waited 3.5 hours while they "worked" on my car, before being told that the part was broken and the car could not be taken. I expressed concerns with the loaner due to the ** and oil change alert, ******* then reset the screen in the loaner vehicle before returning the keys to me and telling me everything was "fixed."8/14, 2 months without my car. The loaner still makes noise when using ** and I'm sure the car is still in need of an oil change. The dealership has not sent proof of work or diagnostic paperwork despite my request. I have been unable to tend to work assignments, as I've been advised that I am not allowed to operate the loaner vehicle out of state. I am requesting reimbursement for my 2 car payments during the month of July and August, as well as a delay of further payments until the car is returned. I would also like to trade the vehicle in due to safety concerns not only due to the brake recall, but also the questionable service thus far. I have called customer service over 25 times and have yet to have my issue resolved.

  Business response

  08/17/2023

  The dealership's General Manager has been in contact with the consumer to resolve this matter. The parts needed are on a national back order. 

  Customer response

  08/18/2023

   
  Complaint: 20468765
  
  I am rejecting this response because: Management from the dealership did not reach out - I have 0 missed calls or voicemails. I did receive an email from Lincolnwood & Carfax which reflects estimates and general information regarding a national recall - this is not the information thats been requested, as I couldve also received a standard carfax report myself. This report reflects estimates according to the form (I.e, mileage estimate reflects ****** miles on the vehicle which is inaccurate). While I understand that there is a national recall, this does not suffice for clarity regarding my specific vehicle and also does not confirm that my vehicle is in need of this part, I am not denying it - as I am not a mechanic, but Ive yet to be given proof of such  

  on 8/16, I connected with ******* from **************************** after I requested a diagnostic of my vehicle, he informed that is not possible since no work has been done on the vehicle which in inconsistent with all information until this point (Me waiting at the dealership for 3hrs while they worked on my car before noticing a broken part, as well as me being told that my vehicle was ready for pick up)  

  I am still requesting reimbursement of my car payments, as well as a diagnostic done on my vehicle.

  
  Sincerely,
  
  Paichence ******

• Initial Complaint

  06/19/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On Friday May 5. 2023 I had my 2013 *** ******** towed to Kia of Lincolnwood ********************* to repair my suspension repaired. On May 11, 2023 I was called by the service person ****** that was assisting me and advised that my car was ready and that there were a couple of recalls for my car and that "they went ahead and took care of that for me" I asked what type of recall and she preceded to tell me in language I did not understand and her realizing that dismissed them as just minor updates. I asked how much she told me and I asked for break down because ***** was very steep it was determined that the labor was as costly as the repair. I advised I was out of town and will pick it up on Monday 5/15/23. On 5/15/23 I went to pick up my car and paid them on Monday $2055.54 for fixing my suspension (left) as I was driving home (less than 5 miles) and noticed my blinker was not working . Once I reached home I noticed my blinkers, lights or door locks were not working. I immediately called *** back and advised them of the issue I told them I could not return that day as I was on a spare and had a tire appointment but could come 1st thing the next day 5/16/23. On 5/16/23 I returned with my malfunctioning vechicle was at the service department for 6+ hours with them trying to get the situation rectified. After spending the day there to no avail they blamed the issues on the update and proceeded they needed to file a claim with *** because of the updates they preformed. I advised them I did not bring my car there for that nor did I ask them to perform the updates. I was advised they are required to. They ended up giving me a loaner car, With their name across the from windshield and the back (so now I am driving around advertising for ***, against my will). I have yet to receive a phone call from ***** as promised , I have yet to get a phone call from the service manager **** with any updates . Since they were not contacting me, on monday June 12th I drove over there sat in the managers **** chair and he proceeded to tell me a lie, saying they were waiting on a tech ticket from Saturday. My car is sitting there collecting dust, they are not doing anything or trying to provide any type of service to me. My Invoice # is ******. At this point I want my car fixed ASAP and my $2055.44

  Business response

  08/17/2023

  The dealerships Service Director has been in contact with the consumer. The backordered parts needed to repair the vehicle arrived. The vehicle was repaired and was picked up on August 9 ,2023.

• Initial Complaint

  03/01/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  My husband and I purchased a 2022 *** ********* LX V6 AWD at the end of May, 2022, and paid for the entire car with a cashier's check on June 3, 2022. The car was a gift for our son, who lives in **************, and we drove it out to him soon after buying it. Our salesperson was *******, who was wonderful; she even put the new ******** license plates on the car. My complaint is with the people in the business office. They told us that the Secretary of ************** was way behind in sending out titles for new cars. This did not seem to be a problem at the time (June 3, 2022). In January, 2023, our son contacted us about the ************** police threatening to impound the car because he did not have the registration or title for it (just the ******** plates). I have to confess that we had forgotten about getting the registration and title for the car. I went back to the dealer and reported the problem with the DC police and lack of documentation. They continued to give me the excuse that the Secretary of ************** was still backed up, although they did provide the registration. I went to the Secretary of ************** in ******* to see about getting the title, but they wanted documents I didn't have. I went back to *** and told them (on February 9, 2023) that getting the title was urgent. They seemed to call someone to report the pressing nature of the situation. I can only imagine that having a car impounded by the DC police would be a lot of trouble and expense for our son. Today is March 1; we have yet to hear from *** about the title. It appears that just politely asking them and even describing the urgency of the matter has had no effect. My husband had to replace his own car in September of 2022, and we made the final payment 2 weeks ago. The title for his car arrived in the mail today. Can you please have *** send ** the title for 2022 *** we purchased on June 3, 2022?

  Business response

  03/21/2023

  The dealership and corporate office is working directly with the consumer to resolve this issue. 

  Customer response

  03/29/2023

   
  Complaint: 19523286
  
  I am rejecting this response because:they are NOT working directly with us!  We have heard NOTHING from them since I last went to their dealership in February.  We still do not have the title for the car. 
  
  Sincerely,
  
  *******************

  Business response

  07/14/2023

  Our corporate office has been in contact with the customer and has resolved this matter.

• Initial Complaint

  02/15/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a *** **** 2016 from the dealership Kia of Lincolnwood, Leader Auto Group. I have a ******************************** the vehicle. My 18 year old daughter was driving the car and the engine seized on the highway, she couldve been killed.The vehicle only has ****** miles on it. I brought the car to *** with my records of maintenance and oil changes. The car is also paid off in full. They claim that they cannot honor my warranty because I didn't de-sludge my engine. There is nothing in the manual that says the warranty will be voided for this. And De-Sludge is not a thing. I called 78 times for updates, no call back. I called the manager and left him 14 voicemails for an update. So I finally took a day off work, and went to the dealership. They informed me my warranty was voided and tried to offer me ***** trade in for a new car. My warranty should be honored and I shouldn't have been treated poorly and dismissed. This model *** **** also has several lawsuits and recalls for this same issue. I am more than unsatisfied.

  Business response

  02/23/2023

  The Service Manager has been in contact with the consumer.  There are certain steps that ********** requires prior to submitting a warranty claim, attached.  Once the requirements are met, we will continue to submit this claim to **********.

• Initial Complaint

  01/29/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  1/27/2022 ~3:00p - I visited this dealership to inquire about a vehicle advertised on their website for $30,600 plus some optional addons bringing the total cost of the vehicle to $34,790. After completing a test drive, we began to discuss numbers. I was told that in order to lease the vehicle, which generally only costs around half of the value of the vehicle, it would be nearly $37,000 over 3 years with $17,500 of that being a down payment, and they wouldn't even tell me what the residual buyout fee would be. They wouldn't give me the sheet that they showed me with the costs broken down so I don't have exact numbers. This was a "deal" for customers who meet their top credit rating.They were essentially telling me that a vehicle that they advertise a price of $30,600 for was in fact being sold for over $70,000. Needless to say, I told the sales rep ***** I had no interest in pursuing further business with the dealership and left.1/27 7:19p - Received a bulk email from the sales rep asking what they could do to earn my business. I did not respond, but instead used the "unsubscribe" link, and their website confirmed I was unsubscribed.1/28 9:30a - Received a text message from a sales manager asking for feedback. I advised I wanted no further contact from anyone at their business after they tried to scam me. I received no response.1/28 2:34p - Received a text from a different sales rep asking if I wanted to schedule an appointment. I replied 'Stop' as instructed and received automated confirmation that I was unsubscribed. I also received an email with the same person's signature at the same time. I replied to this email advising them I have already unsubscribed and asked to be placed on a do no contact list. They responded confirming I was unsubscribed.1/29 12:44a - Yet another bulk email from yet another sales rep at the dealership asking how they can 'earn my business'I want this dealership to leave me alone. At this point it is harassment.

  Customer response

  03/02/2023

   
  Better Business Bureau:
  
  While I think this business is clearly trying to scam people and very prominently engaging in potentially illegal false advertising practices and using bait-and-switch sales tactics, I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory for my personal needs (for the business to cease all contact with me).
  
  Sincerely,
  
  ***********************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩